I was really pleased with my appointment here. I had a full exam including a prescription. Dr Giles…read moreand the staff were all so friendly and professional. I'm glad I found this vision center.

I would like to leave a shiny review, but instead I'll be honest. This will be long, but you'll be…read moreinformed. Upon having my eyes checked this last August at Ogden Vision, I gave them some frames I had barely used, with the old prescription lenses removed because my eyesight had changed. I did so because the $700 lenses I was buying didn't afford me the ability to buy their $150 frames. I spent about $1000 in their office the previous year for their lenses that were supposed to be scratch resistant, but after about 9 or 10 months, whatever scratch protection coating they apply wears off and you get scratches, so I wanted to save some money somewhere in the process, and I brought my old frames in to them to put my new prescription lenses in. After waiting nearly 3 weeks for my glasses, I get a call from them saying that they broke my frames, and they would give me a discount on a pair of their frames. So a discount was applied, but not enough of a discount to mention. 30%, there, I mentioned it. Unacceptable. Also, I find out that I have cataracts, which they said that they knew from my previous eye appointment last year, but for some reason they didn't think it was necessary to tell me until my visit this year. That's the kind of thing I should know fairly soon, isn't it? My first visit there in August 2025 wasn't much better. It was bad enough that I should have thought twice about going back, but I figured it could only get better. It obviously didn't. I regret giving them my business and I won't do it again. These things I say here isn't everything that has gone wrong with my experience with Ogden Vision, but you get the picture. Every one in the office is very pleasant and they act like they have your best interests at heart, which is nice on the surface, but I'm telling you I had to bite my tongue when I walked out of there wearing a pair glasses I didn't want. It's a small waiting area, a small office, and, frankly, I didn't want to make a scene in front of a crowded waiting room of senior citizens by telling them they didn't do me right. As a senior citizen myself, I can be gruff when I need to be. I had already expressed dissatisfaction to them weeks ago when they told me they broke my frames, so they knew where I stood. I should not have had to pay for frames to replace the ones that they broke. They were perfectly good, quality frames that I paid $200 for less than 3 years ago from an out of state optometrist. I'll go out of state before I set foot in Ogden Vision again. I am very unhappy about the whole experience of having to try and deal with them. It shouldn't be such a drag to go to an eye doctor and get glasses. Good luck to you if you choose to do business with Ogden Vision. If you do, hopefully, they will treat you better than they treated me. I'm not trying to be a victim, I'm merely saying that I have a low threshold for incompetence and disregard.

Staff was friendly , professional... HOWEVER. When I went to leave, I had to pay $40.00 for a…read more"refraction test" ( what ever that is ) I should have been informed of this charge BEFORE they performed the test. Not after. This was my first visit to Family Vision Care. Also my last.

I've been wearing glasses for 50 years and recently switched to dr Petersen. He is very…read moreprofessional and thorough. His office covers everything I need - glasses, sunglasses and contacts and are very accommodating

I was extremely nervous about getting my cataracts taken out and new lenses put in again…read more My eye surgery and lenses could not have turned out any better. They are a super busy office. But I would not trade the almost perfect surgery for anything in the world. My doctor did a superb job correcting things for me so I can work with so much more ease with my new lenses. Thank You.

when my eye doctor recommended eye surgery for cataracts, she recommended the Utah Eye Center. She…read morehad sent both her parents there. I knew she was speaking from experience and not just professional curiosity. Once I met the doctor doing the surgery, I was convinced I was at the right place. Had both eyes done with no issues. I found the staff and nurses professional and engaged. Follow the instructions given and the outcome will be successful.

Dr Rencher is a great eye doctor! His staff is always very helpful. I would highly recommend Dr…read more Rencher!

I've been going to Dr. Rencher for my eye exams and glasses for awhile his kindness and his caring…read moreis A+ his staff is great also.

I LOVE this optometry office! Maybe it's because I've been through a slew of crappy optometrists…read more(Walmart, Pearl Vision, Lenscrafters, etc.), but now I carefully research each place before I even set foot in the place. That being said, I researched this place first, and decided to take a chance even though they are super far away for me. First of all, the ladies up front are awesome. I love Sarah to death! She helped me with my rebate forms, called the manufacturers to see if they had particular glasses in different colors and sizes (and then ordered them as well), gave us real advice on fitting, styles and anything eye-related that you could think of! She alone deserves a 5 star rating :-) Next, is Dr. Pickett...let's just say, he is possibly the raddest eye doc in the West! Maybe it's because we have similar interests (outdoor activities, running, adventures, etc.) or maybe it's just because he correctly diagnosed my messed up eyes and made it so I'm able to wear contact again...but whatever it is, I'm never going to another eye doc while I'm in Ogden ever again! On one last note (because I must be honest with the Yelp community), my husband did have the other, semi-retired, older doctor that only works on Mondays (I think). He was not quite as thrilled as I was with my doc. Something about the doctor giving him a bunch of unwanted life advice. Not that he wouldn't normally appreciate it, but my hubby is fully committed to his wonderful and fulfilling career and doesn't really need somebody telling him to choose his career carefully or he will regret it, etc, etc. Plus I raved about my doc, so my hubby probably had very high expectations for this place. We were told that this doc has a strong following, but my guess is that it is an older generation of folks that prefer his services and methods.

Dr Pickett is great! I have been to a few eye doctors over the years and he has by far been the…read morebest I've visited in the area. He went above and beyond making sure I was happy with my contacts. The whole team is very attentive and helped me on my trial period with contacts to find the ones that were just right for me! Highly recommend. Very welcoming and friendly office as well.

Really like Dr Palmer She helped me so much with an eyelid…read moreinfection. Seeing me several times and explaining everything I needed to do. Highly recommend!

I have been going to Dr. Humphreys for years, and while I always found the eyeglass prices to be…read morehigh, my insurance covered 80% of the exam, and I felt Dr. Humphreys was excellent. This year I retired. I was not sure if Medicare would cover any of the exam due to my eye condition so I asked how much the exam would cost if they didn't. I was told that it would be $112, so I was fine with that and made an appointment. Before I left I paid $40. The billing person submitted a bill of $260 to Medicare. That is 2.3 times the price she quoted me over the phone if Medicare didn't cover it. The bill I received from Dr. Humphreys office showed a credit of $65.01 from Medicare, (even though the billing lady insisted that they paid nothing, and that they had just taken that much off of the allowable amount) and a remaining balance of $154.99 that I owed. I ended up paying $194.99 for an exam that would have only cost me $112 if I had not given them my Medicare card. They got the extra $83 from me, and lost a patient. I will miss the services of Dr. Humphreys, but I will not be returning. I specifically asked about the charges and explained I was now on a fixed income before ever making the appointment. How disappointing!

We had a good experience with County hills eye center. They were great getting our appointment set…read moreup in a short amount of time. Doctor Rupp and his team were awesome! I would recommend to anyone that needs a good ophthalmologist. After reading other reviews that complained about wait times. We never waited more than 15 minutes. The best thing is I can see again!

Dealing with this office has been the worst medical experience I've ever had…read more 2 years ago, I saw Dr Rupp for vision that had suddenly worsened. In total, I had 3 appointments and many tests. When all was said and done, I was told that my prescription was only slightly different. When I told them that my vision was still extremely blurry, and that I was still struggling to drive and work, I was told that my eyes were fine and sent on my way. In March of this year, I made another appointment because my vision was getting even worse. The tech who was testing my eyes again commented that my vision was only slightly changed from my last appointment. When I expressed that I didn't understand how that could be because I was struggling to do even basic things, she mentioned that maybe it was because of my cataracts. I responded that we should check to make sure that she had the correct patient file, because I did not in fact have cataracts, she corrected me and told me that I did. She then didn't have much to say (understandably) until the doctor came in. This time, I saw doctor Church. When I expressed dismay that I wasn't told that I had cataracts, and that I had no idea of what was going on, Dr. Church looked at me and told me that all he could speak to was the here and now and that my eyes were fine and my cataracts were "mild". Shortly afterward, I was ushered out of the office- with zero information about what cataracts meant for future health and what my care plan would be. After I returned home, I called back and spoke with the office manager Jeremy. I expressed concern about the breakdown in communication and stressed that more than anything, I needed some education and information about what this diagnosis would mean for me moving forward. Jeremy promised he'd call back the next day. He called back 2 days later to advise that he wanted to talk to Dr. Rupp and would call me the following Monday. After 2 weeks, I called and left a voicemail for him and asked for a callback. It's now been 3 weeks and I have never heard from him again. I was frustrated initially with the lapse in communication, but my bigger frustration and concern is that clearly, they don't care at all. A simple call back from a doctor (or anyone) would have fixed everything. More than anything, I just needed patient counseling. Apparently, they don't have any duty of care standards. The lack of professionalism is astonishing. I've since seen another doctor and will be getting surgery soon. I would never recommend this office for their appalling lack of communication, absence of customer service, and lack of care of their patients. I've had many health issues and procedures and this is the only negative review I've ever written. I understand that a breakdown in communication can occur, but the fact that I got zero acknowledgement (let alone any kind of apology)or even any information about what was going on with my own health is unacceptable.

Professional friendly staff , was in at appt time and out in 45 mins for annual exam. Bad news…read morevision getting worse... lol

Got the wrong prescription. Been waiting for a refund for over three months. Can only get the…read moreright prescription if I restart my appointments . Even though they got it wrong. So I have to pay out of pocket to do that because my Insurance won't pay again until next year. Every time I call to ask about refund i get put on hold for 20 minutes and tell me to check my e mail. I have checked multiple times. Not impressed . So frustrated . Hopefully they can figure it out. But I wouldn't refer anyone here .

We were trying to find a forever eye doctor, unfortunately, this is not the place! Although Dr…read moreMumford seemed competent and thorough, his staff is MORE than lacking. We had to go in a total of 5 different occasions in a 2 & 1/2 week period, sometimes multiple in one day and they looked just like they've never seen us before, and when we went to pick up our glasses, they didn't even have a prescription. I could see out of. What a waste of money! I ended up going to another practice.

I ABSOLUTELY LOVED these guys! They took good care of me and my fiance! They take their time on…read moremaking sure everything was right and I can actually see now! So if anyone is in need of going anywhere to get their eyes checked go to RockWood Optometry in North Ogden. YOU WONT REGRET IT! I wish I knew about these guys sooner!

The eye exam did not produce a pair of working glasses. They made me dizzy and were no better than…read moreWalmart $15 glasses. I told them they were inferior and they said you got what you paid for we will not fix the problem just charge you $40 extra to pay for the eye exam which was already paid for.