Dealing with this office has been the worst medical experience I've ever had…read more 2 years ago, I saw Dr Rupp for vision that had suddenly worsened. In total, I had 3 appointments and many tests. When all was said and done, I was told that my prescription was only slightly different. When I told them that my vision was still extremely blurry, and that I was still struggling to drive and work, I was told that my eyes were fine and sent on my way. In March of this year, I made another appointment because my vision was getting even worse. The tech who was testing my eyes again commented that my vision was only slightly changed from my last appointment. When I expressed that I didn't understand how that could be because I was struggling to do even basic things, she mentioned that maybe it was because of my cataracts. I responded that we should check to make sure that she had the correct patient file, because I did not in fact have cataracts, she corrected me and told me that I did. She then didn't have much to say (understandably) until the doctor came in. This time, I saw doctor Church. When I expressed dismay that I wasn't told that I had cataracts, and that I had no idea of what was going on, Dr. Church looked at me and told me that all he could speak to was the here and now and that my eyes were fine and my cataracts were "mild". Shortly afterward, I was ushered out of the office- with zero information about what cataracts meant for future health and what my care plan would be. After I returned home, I called back and spoke with the office manager Jeremy. I expressed concern about the breakdown in communication and stressed that more than anything, I needed some education and information about what this diagnosis would mean for me moving forward. Jeremy promised he'd call back the next day. He called back 2 days later to advise that he wanted to talk to Dr. Rupp and would call me the following Monday. After 2 weeks, I called and left a voicemail for him and asked for a callback. It's now been 3 weeks and I have never heard from him again. I was frustrated initially with the lapse in communication, but my bigger frustration and concern is that clearly, they don't care at all. A simple call back from a doctor (or anyone) would have fixed everything. More than anything, I just needed patient counseling. Apparently, they don't have any duty of care standards. The lack of professionalism is astonishing. I've since seen another doctor and will be getting surgery soon. I would never recommend this office for their appalling lack of communication, absence of customer service, and lack of care of their patients. I've had many health issues and procedures and this is the only negative review I've ever written. I understand that a breakdown in communication can occur, but the fact that I got zero acknowledgement (let alone any kind of apology)or even any information about what was going on with my own health is unacceptable.

I'll keep this as short as possible. Dr's are not friendly. In fact they're not very personable at…read moreall. Front desk gals have been friendly but when I call in for something, not so much. Not sure if it's different employees. Needed a Prescription and my only two options were fax or mail. No option to text or email. Had to go in and pick up. Lastly the eye glass center is waaay over priced. Even the employees tell you to go somewhere else to get lenses and frames. Need to find a new provider for eye care.

They were very helpful and professional. They listened and I will go back. They were highly…read morerecommended by friends.

I've been going to Ogden Vision with Dr. Dygert for years. I don't have any complaints about Dr…read moreDygert himself (I didn't get to even see him today), but his current front office staff, specifically Julie, are terrible. When I went to check-in they had some questions about insurance. Our insurance had changed but we checked before scheduling to make sure they were in network. We have 2 versions of insurance, one that covers exams & one that covers lenses & contacts. They knew it had changed but didn't request anything before to get it cleared up and then while trying to answer questions with my wife on the phone looking it up, Julie cut me off multiple times & seemed like she didn't want to do anything but prove my insurance wasn't good. The last thing I was told by her was "they would bill it to my insurance but I know they won't cover it so they will send us the bill after." Since it seemed like she really didn't want my business I just decided to leave. Both my daughter & I have been going there but we won't anymore. It's too bad because Dr. Dygart is awesome but I have never dealt with someone so condescending or treated so poorly. Even better, after leaving we called our insurance & they confirmed it was fully covered.

Brice Williams is off-the-charts amazing, as is the staff at this center. Dr. Williams trained as a…read moreneurosurgeon originally before going into ophthalmology. As such, his knowledge and understanding of the optical functions of the brain and eyes are so advanced. He was able to figure out why I get dizzy with all eye movement, as well as headaches, eye aches, and ocular migraines. With one prescription, he fixed all of it. I love his 'bed-side' manner and caring nature. His staff is always so friendly, accommodating, and just so fun to be around. I highly recommend Dr. Williams and this clinic without any hesitation whatsoever.

I scheduled eye surgery with Dr. Monson and paid a $4,000 deposit. Unfortunately, my surgery was…read morecanceled three times, including once the night before the procedure, after I had already taken time off work. After the third cancellation, I requested a refund. I was told to speak with the finance department, but despite multiple calls, messages, and in-person visits, I did not receive a response. I eventually spoke directly with Dr. Monson, who agreed to issue the refund, but as of today, I still have not received it. I am also concerned that the business is now listed as permanently closed, which adds to the uncertainty regarding my refund.

Worst experience in life!! My husband had cataract surgery and our insurance covered it. Day of…read moresurgery they made us pay in full, then they said our insurance company would reimburse. They never would send it through our insurance. We called on a 2 way with our insurance, talked to Monson and nothing was done. We're out 3k!! The worst customer service event we've ever had.

The office Personnel were very nice. Dr. Richards is insensitive and not aware of his patients…read moreneeds. He did not correctly diagnose my condition and prescribed me expensive drops that I did not need, were painful and did not work. When I had concerns about the drops he would switch me to a worse drop. My concerns about pain in my eyes were written off as dry eye. He seems to have a very narrow view of eye diseases.

Had an outstanding experience from pre op to post op on my LASIK surgery with Dr. Richards. He was…read morethorough, professional and very personable. I felt confident going into surgery knowing he knew my eyes and my correction. Having my eyes operated on seemed daunting and scary but Dr. Richards was very reassuring and calming. He was great at answering my questions and following up with me. He corrected my vision to better than I ever saw with glasses or contacts. It has been LIFE CHANGING! I have recommended him to all of my friends and family! He's the best of the best!

when my eye doctor recommended eye surgery for cataracts, she recommended the Utah Eye Center. She…read morehad sent both her parents there. I knew she was speaking from experience and not just professional curiosity. Once I met the doctor doing the surgery, I was convinced I was at the right place. Had both eyes done with no issues. I found the staff and nurses professional and engaged. Follow the instructions given and the outcome will be successful.

I was extremely nervous about getting my cataracts taken out and new lenses put in again…read more My eye surgery and lenses could not have turned out any better. They are a super busy office. But I would not trade the almost perfect surgery for anything in the world. My doctor did a superb job correcting things for me so I can work with so much more ease with my new lenses. Thank You.

I contacted Hoopes Vision to inquire about LASIK surgery and, after a consultation with their…read morestaff, ultimately opted for PRK instead. From my very first visit through the entire process--now two months post-surgery--I truly cannot say enough good things about the Hoopes Vision team. Every staff member is friendly, welcoming, and genuinely committed to helping you feel comfortable. They took the time to answer all of my questions and address any concerns along the way. The cost is very reasonable, and it's clear that their sole focus is helping people see in ways they never thought possible. If you're on the fence, tired of glasses or contacts, or simply curious about the process, I highly recommend reaching out to Hoopes Vision. They are truly best in class and will make sure you're set up for a better vision-filled life moving forward. Thank you, Hoopes Vision--your team is truly one of the best in the world!

If you want chronically dry eyes, halos around every light while driving at night, extreme photo…read moresensitivity and the inability to ever rub your eyes again, by all means, get Lasik here like I did.. I was even back in corrective lenses within 10 years of my surgery, woo-hoo. Best scam I've ever been a part of!!

Amazing ftom appointment making, checking in, Dr. They are personable, happy, helpful and overall a…read moregreat visit anytime myself and my family have eye appointments. Clean, bright space. Visit Clinton Family you'll ebjoy the ease and friendly service.

What you get is adequate but way overpriced. Order a pair of glasses and get charged 6 different…read morekinds of copay. A single pair of progressive lense replacements in frames I already own was almost $400.

I scheduled eye surgery with Dr. Monson and paid a $4,000 deposit. Unfortunately, my surgery was…read morecanceled three times, including once the night before the procedure, after I had already taken time off work. After the third cancellation, I requested a refund. I was told to speak with the finance department, but despite multiple calls, messages, and in-person visits, I did not receive a response. I eventually spoke directly with Dr. Monson, who agreed to issue the refund, but as of today, I still have not received it. I am also concerned that the business is now listed as permanently closed, which adds to the uncertainty regarding my refund.

Wanting to give my wife a present I scheduled an app for correcting her vision,Upon arrival we…read morewhere greeted by name,offered water and sat down in the waiting room that is very comfortable.After a few minutes my wife was called in taken to a room and given some eye tests about 15 minutes Past and a very nice young lady came to the waiting room and took me back, she did some more test and we waited for Dr monson to come in.Dr Monson came in did more test and told us all about my wife's eyes and the options for correction,He is 100% into eyes and is so knowledgeable it was great to see his enthusiasm as he explained procedures. We are scheduled to have the procedure done after our vacation.So far the facility is impressive The staff is Professional and Dr Monson is Amazing