I scheduled eye surgery with Dr. Monson and paid a $4,000 deposit. Unfortunately, my surgery was canceled three times, including once the night before the procedure, after I had already taken time off work. After the third cancellation, I requested a refund. I was told to speak with the finance department, but despite multiple calls, messages, and in-person visits, I did not receive a response. I eventually spoke directly with Dr. Monson, who agreed to issue the refund, but as of today, I still have not received it. I am also concerned that the business is now listed as permanently closed, which adds to the uncertainty regarding my refund. read more

Worst experience in life!! My husband had cataract surgery and our insurance covered it. Day of surgery they made us pay in full, then they said our insurance company would reimburse. They never would send it through our insurance. We called on a 2 way with our insurance, talked to Monson and nothing was done. We're out 3k!! The worst customer service event we've ever had. read more

I was scheduled for LASIK surgery this morning at 10:20 AM. When we arrived, the office was disorganized. There was no receptionist, and multiple patients had already been waiting for hours. Despite the chaos, we decided to wait, as my consultation experience had been positive and I was hopeful about the surgery. As time passed, we spoke with other patients. One individual told us this before today they had four same-day cancellations for surgery and had been waiting for over 2 hours before we got to the office. Another shared they had received the wrong cataract procedure after requesting a more affordable option, only to be charged an unexpected $7,000 after already making what they thought to be the full payment. A third patient wasn't even supposed to be in the office but had no way of knowing due to the lack of staff. These conversations were alarming. I looked up online reviews and found a concerning number of similar complaints. After more than three hours of waiting--with my full-term pregnant wife and our two toddlers in tow--I finally found someone in a back office. He never introduced himself. I had to initiate the conversation because no staff had appeared at the front desk for over two hours. While he apologized for the delays, the discussion felt more like stalling than problem-solving. Eventually, he left the room for 30 minutes, returned with candy, and then disappeared again. I expressed to him clearly that my concern wasn't about discounts or pricing. I wanted to know if Monson Vision was willing to show, not just say, that it values its patients' time. After what I experienced today, I don't believe that's the case. I didn't know how else that Monson Vision could show that, other than through a discount. This wasn't the first disruption. A month ago, my original surgery was canceled the night before. That meant another missed day of work. We rescheduled for today just days before my wife's due date because I was still hopeful and it was Monson Vision's next available appointment. But after spending hours in your office again, without basic communication or regard for patients, I had to walk away. I can't trust a clinic that doesn't value my time or my family's. I have a job I need to be at, and a pregnant wife and kids to take care of. I lost 2 days of PTO that I won't be able to spend with my wife when our baby is born. read more

i was sent to Monson Vision by my optometrist, Paul Gooch (Southwest Vision) in St. George. I was told that I would have to pay out of pocket because the lenses i was getting (Clearview 3) were the best that money could buy and that Medicare would not cover them, that I would be able to throw away my glasses and would be able to see near and far. Bryan Monson is very charismatic and really seemed like someone i could trust. i followed all of their instructions, had my surgery and the follow up laser treatment a few months later. This was in October of 2024. My vision has been cloudy ever since and no one has any answers for me. Apparently even if I wanted to have these lenses removed and other ones put in I would be risking a worse outcome, so i'm stuck with poor vision that glasses won't even help. I believed my local optometrist and I believed Bryan Monson. I spent 9,000.00 out of pocket. I sent emails and letters to Bryan and got no response. Not sure what kind of scam these guys are running but they are ruining vison instead of helping people. John Colville read more

Absolutely the worst experience of my life. To be honest I'm still in shock. My first appointment I waited 4 hours and talked to monson maybe 5 minutes. I still went ahead and scheduled my surgery. He gave me his card to call or text with questions. I did text and he said he would respond and never did. I called the office and they told him and he didn't respond. To spend 12,000 for eye surgery work someone with severe eye phobia is unprofessional and gaslighting. I decided to go ahead with surgery even though I never heard back. I got two text messages confirming my surgery. I get there and the doctor did not order my lenses for surgery even though he knew this they still had me drive 4 hours round trip. I demanded to talk to the doctor. He could have cared less. No accountability. No apology. At one point laughed at me and walked out the door. I am writing this out of pure concern for anyone thinking of going to this man. I've never been so poorly treated. Beneath are the no response text from monson and the two text messages confirming my appointment even though they already knew they didn't have my lenses for surgery. Beyond disturbing. read more

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A couple of weeks ago, I went in for Contoura Lasik Surgery and saw Dr Bryan Monson @monson_vision and 1 day after the surgery I had awesome results to share. I am stoked with the "20/10" vision now, it's like going to 8K Ultra Resolution. Also, thank you for the recommendation of Dr Broschinski located at Eyemart Express in Logan, UT. I can see a lot of details now without glasses or contacts I have had to wear for 30+ years. It was definitely worth it to do this surgery, only wish I could have done it years ago. Don't wait like I did, you will love and these guys are great! read more

I had LASIK at Monson Vision earlier this month and the whole process was so easy. It was amazing to go from one day having to wear glasses and/or contacts, to the next day not needing them! I have absolutely loved it. By the next day I was seeing better than 20/20 and it's been like that since! The recovery was very quick.. I went back to work the next day. On top of the amazing results, Dr. Monson and his staff ensured throughout the whole process that I was comfortable. They really care! I definitely recommend. read more

Monson Vision - LASIK Day - Laser Eye Surgery/Lasik Near Me - Logan, Utah