I scheduled eye surgery with Dr. Monson and paid a $4,000 deposit. Unfortunately, my surgery was…read morecanceled three times, including once the night before the procedure, after I had already taken time off work. After the third cancellation, I requested a refund. I was told to speak with the finance department, but despite multiple calls, messages, and in-person visits, I did not receive a response. I eventually spoke directly with Dr. Monson, who agreed to issue the refund, but as of today, I still have not received it. I am also concerned that the business is now listed as permanently closed, which adds to the uncertainty regarding my refund.

Wanting to give my wife a present I scheduled an app for correcting her vision,Upon arrival we…read morewhere greeted by name,offered water and sat down in the waiting room that is very comfortable.After a few minutes my wife was called in taken to a room and given some eye tests about 15 minutes Past and a very nice young lady came to the waiting room and took me back, she did some more test and we waited for Dr monson to come in.Dr Monson came in did more test and told us all about my wife's eyes and the options for correction,He is 100% into eyes and is so knowledgeable it was great to see his enthusiasm as he explained procedures. We are scheduled to have the procedure done after our vacation.So far the facility is impressive The staff is Professional and Dr Monson is Amazing

Our family of five went to Dr. Waterman for the first time for eye exams. We had three different…read moreappointments for five people. We paid up front for the deductible (as expected) for everyone except apparently one child. So we received a bill a few months later for that child. I called and an employee said we had been overcharged so they gave us a discount. We received another bill for the original amount so I called again because we thought we had already paid, and an employee looked up our account and said we had a balance of 0 and there was nothing for us to pay. A few months later we receive a collections notice saying we owed the whole amount with an added $25 fee. I called Dr. Waterman's office again and was told it was out of their hands. They told me I had to contact the collection agency and pay the higher amount. After hours trying to sort this out and Dr. Waterman's staff without any explanation and not seeming to care, we won't be back again.

The doctor and staff are all very caring and kind. Twice they stayed late to accommodate last…read moreminute appts for me when I had urgent issues, and they were nothing but patient and professional. I highly recommend this office

I scheduled eye surgery with Dr. Monson and paid a $4,000 deposit. Unfortunately, my surgery was…read morecanceled three times, including once the night before the procedure, after I had already taken time off work. After the third cancellation, I requested a refund. I was told to speak with the finance department, but despite multiple calls, messages, and in-person visits, I did not receive a response. I eventually spoke directly with Dr. Monson, who agreed to issue the refund, but as of today, I still have not received it. I am also concerned that the business is now listed as permanently closed, which adds to the uncertainty regarding my refund.

Worst experience in life!! My husband had cataract surgery and our insurance covered it. Day of…read moresurgery they made us pay in full, then they said our insurance company would reimburse. They never would send it through our insurance. We called on a 2 way with our insurance, talked to Monson and nothing was done. We're out 3k!! The worst customer service event we've ever had.

Our family of five went to Dr. Waterman for the first time for eye exams. We had three different…read moreappointments for five people. We paid up front for the deductible (as expected) for everyone except apparently one child. So we received a bill a few months later for that child. I called and an employee said we had been overcharged so they gave us a discount. We received another bill for the original amount so I called again because we thought we had already paid, and an employee looked up our account and said we had a balance of 0 and there was nothing for us to pay. A few months later we receive a collections notice saying we owed the whole amount with an added $25 fee. I called Dr. Waterman's office again and was told it was out of their hands. They told me I had to contact the collection agency and pay the higher amount. After hours trying to sort this out and Dr. Waterman's staff without any explanation and not seeming to care, we won't be back again.

10/10 best eye doctor I've seen! Takes his time to make sure he knows exactly what you need. If you…read morego anywhere else you need a brain exam. This is the place to go

He's funny he makes you laugh. He's a really nice guy, but he also does a very thorough job. He…read morewill discuss any options or concerns that you have. I also brought up concern with one of his staff. The next time I was there they were no longer employed. He is a very caring Doctor.

Hands down best optometrist in a Cache Valley. He takes his…read moretime with all appointments and truly cares about your optical health. I drive up annually from SLC because he's the best optometrist I've ever had.

From the owner: For over 30 years we have provided exceptional eye care to Cache Valley. Dr. Ellsworth will spend…read morethe time to make sure your eyes are given the best care possible. He does not delegate eye exams to optical technicians like others in the industry do. Also, with our team of skilled opticians we make the eyeglass buying process fun and enjoyable. Through our unique process, we will fit you with great looking, quality eyeglasses that you'll love without the frustration of trying to find them on your own! Our lenses are made in the USA, and the majority of our eye frames are made in Italy and France. When you choose one of our frames you can be confident that you are buying stylish quality. Furthermore, with an in-house edging facility and experienced edgers, we can provide fast and professional service to get you into your frames quickly. We look forward to meeting you soon!