I received a call the next day. They made contact with their distributor and they have a gun metal…read moregrey "sample" that they can use to replace my frames and have offered to remake the lenses and exchange my glasses for free. Turns out the lenses were under warranty because I had reused the frames from a prior pair of glasses. The frames have been discontinued. It will be a couple weeks to get the replacements and they are letting me keep the current ones while I wait. Much better customer service. I've updated to 3 stars from 1 star because they are trying to make things right. Not possible to completely recover from the original poor interactions but I have to give them credit for doing what they can. I'll update again when the glasses arrive and I exchange them. Could go up or down 1 star based on the final result.

Zero Stars - Absolutely Terrible Experience If I could give…read moreMountain View Eye Center at Holy Cross zero stars, I would. This was one of the worst experiences l've ever had at any medical office. I arrived 10 minutes early to my scheduled appointment, to fill out paperwork. To my surprise, there was no receptionist at the desk, so I stood there waiting the entire 10 minutes, which completely defeats the purpose of coming early. Yes, they were able to fit me in due to a cancellation (which I appreciate), but it took me less than 10 minutes to complete the paperwork. I was told that I was checked in, Despite that, I ended up waiting over an hour past my scheduled time (1:20 pm) with Jepsen, Nolan L. - and still wasn't even seated. To make matters worse, people who arrived after me were being seen before me. It was clear my appointment and time weren't being respected. I've been to many eye centers before, and this was by far the worst. Unfortunately, I had to leave my previous eye doctor because of a change in vision insurance, and Mountain View was recommended to me. I seriously regret taking that advice. In the end, I walked out. This place is completely unorganized and unprofessional. I won't be returning, and I won't be recommending it to anyone. Now they want to charge me $50 dollars for missing my scheduled appointment, but seriously you guys waiting past an hour for a scheduled time isn't does not make it a scheduled appointment.

Amazing ftom appointment making, checking in, Dr. They are personable, happy, helpful and overall a…read moregreat visit anytime myself and my family have eye appointments. Clean, bright space. Visit Clinton Family you'll ebjoy the ease and friendly service.

I see Dr. Mortensen and has been so patient and kind and answered all of our questions. My son got…read morecontacts and again so patient and kind.

I came in for a vision exam & new glasses because I broke mine. I explained that I react poorly to…read moredilation, and did not want my eyes dilated. The Doctor said I only had two choices-- dilate or pay $30 extra to have my eyes photographed. He said it's because he was sued years ago (then went on to tell me the entire story.. he also mentioned that the judge in his case told him that in the state of Utah, if you're doing eye exams, you must dilate or photograph or you're liable if the person has a brain tumor..?! Which is inaccurate.) Sharing the lawsuit story story was unprofessional; if Legacy requires eye dilation for every vision exam they perform, they should explain that it's required at the time of appointment. I've been wearing glasses for 30 years and have never been *forced* to dilate my eyes (or pay extra to opt-out) for a standard vision exam.

i've been a patient here for over 10 years and continue to have great service from them!read more

Have had a great experience here.....Dr. Wybrow and the office staff. I love that I can text them…read morewith questions, and their respond is almost immediate. I highly recommend Elevation Eyeworks in Centerville. .

Staff is extremely sweet and helpful! Fast shipments on glasses and contacts. The dr deeply…read moreexplains your situation and makes sure you understand it all. Love coming here!

They were very helpful and professional. They listened and I will go back. They were highly…read morerecommended by friends.

I've been going to Ogden Vision with Dr. Dygert for years. I don't have any complaints about Dr…read moreDygert himself (I didn't get to even see him today), but his current front office staff, specifically Julie, are terrible. When I went to check-in they had some questions about insurance. Our insurance had changed but we checked before scheduling to make sure they were in network. We have 2 versions of insurance, one that covers exams & one that covers lenses & contacts. They knew it had changed but didn't request anything before to get it cleared up and then while trying to answer questions with my wife on the phone looking it up, Julie cut me off multiple times & seemed like she didn't want to do anything but prove my insurance wasn't good. The last thing I was told by her was "they would bill it to my insurance but I know they won't cover it so they will send us the bill after." Since it seemed like she really didn't want my business I just decided to leave. Both my daughter & I have been going there but we won't anymore. It's too bad because Dr. Dygart is awesome but I have never dealt with someone so condescending or treated so poorly. Even better, after leaving we called our insurance & they confirmed it was fully covered.

Took my daughter here for her first eye exam and the whole community is amazing. The Dr made her…read morefeel confident and comfortable during the whole exam. Also educated us about the process and what to expect. Since I've been to many Drs and worn glasses personally for 20 years, I felt everything was honest and ethical. Great service! Affordable cash pay option.

I have always love Shopko optical and was so excited when I found out they still existed. Doctor…read moreHaderlie is awesome and I have been going to him for over 10 years. Staff was very friendly and helped me pick out my glasses. Anyone looking for a place to go for contacts or glasses should go here!

I recently had a family from out of state staying at my home for my daughter's wedding. One of my…read moreguests had an incident where her glasses were broke and she lost a screw. I took her to Family Vision, where I have been a patient for many years, and the staff took care of her and repaired her glasses quickly in time for us to make it to my daughter's wedding! THANK YOU for making the wedding day a success with the repair of glasses and treating my out of town guest like she was FAMILY!

I had such a great experience at my eye exam. The office itself is decorated so cute. Erika and…read moreDoctor Rudd were so friendly and answered all my questions. I also loved the lady that helped me pick out my frames. Honestly, the best eye doctor experience that I have had.

I've always disliked trips to the optometrist, but for once I found myself at ease here. As far as…read moreI can tell, the doctor (Greg Wenom) is very knowledgeable. The doctor was very patient with the rather annoying "lens 1 or lens 2" type tests especially on the very annoying pairs that seem especially close. His recommendations were clear and he provided enough of the reasoning for his recommendations that I was able to understand why he made the recommendations that he did. Just as importantly, I found the staff to be knowledgeable and easy to deal with. I have noticed that often it is easy to find a good doctor or to find a good staff, but finding both at the same time can be a surprisingly difficult task. But I think I have succeeded with this optometrist. This has easily been the best experience at an optometrist that I have had.

I have been a patient at Specialized Optical for about 6 years and I think Dr. Wenom and his staff…read moreare the best. He always performs a very thorough examination and takes time to explain what he's doing and answers all questions. I never feel I'm being rushed through. When I come into the office, I'm always greeted as a friend and not just a patient. Margaret is professional, knowledgeable and very friendly. She takes time to assist in choosing frames and does an excellent job to ensure correct placement of the lenses. I always know my glasses will be perfect and if I need any subsequent adjustments, they're always there to take care of me.