Sadly, Shore Details went out of business a few years back and existing reservations went to…read moreBrindley Beach. The first time all went well, we stayed at Surround Sound and the property was beautifully maintained. This past week we've been staying at End of the Rainbow. After reading all the terrible reviews I feel we got very lucky as the house and property are well maintained. The pool has not been cleaned at all this week and it's too dirty to swim in. I informed the rental agency and never heard back. I miss Pam and Shawna from Shore Details. They immediately addressed any and all issues.

Received an email the day before our fully paid reservation requesting MORE money. They said they…read moremade a "pricing" error. They didn't text or call me-just an email asking for more money citing the Errors clause. Completely unethical. We cancelled and rebooked with another company for less and a better stay I'm sure. When we stayed at a Brindley property in 2011 there were ants in the cabinets-didn't rent with them again until now.

We recently rented a vacation home for 1 week from Kitty Hawk Beach Realty called the Corolla Cool…read more It was very clean and updated. Loved having the pool and hot tub in the back yard with the privacy fence. We did have trouble getting the showers to work as we had never encountered this type before but we called and the owner called us back and walked us through it. We felt super silly but glad to have some help. The house is only a 5 or so minute walk to the beach which was great! They also provide some beach chairs and sand toys to take to the beach and bring back. We did bring our own pool floats though. The only think is I wish the pool were bigger.

Rented a house in Carova July 13-20 2024. House was fairly clean on arrival but then the issues…read morestarted. To be brief: ac didn't work upstairs, the living room/kitchen area. We sat and sweated in 90 degree temperatures. The water purification system stopped working on Tuesday, no drinkable water and no ice could be made. The wash machine backed up in one of the shower stalls. One of the bedroom ceilings leaked when it rained. My son stepped on a rusty nail at the pool from the deteriorating wood shed. We contacted the company as soon as the issues arose and the only response was a thank you, we'll put in a service ticket. A gentleman did stop by Friday to ask about the leak. He asked if that is all we needed so I caught him up on all the issues and he was shocked. He said the ac repairman had been in the area all week and his buddy took care of the water system and he was sure they weren't aware of the problems. I have the texts to the company on my phone. I assume he said something to the company so they text and said they weren't aware of the issues, so I took a screenshot of the texts and sent them.... no response! No apology! No offer to make things right! No customer service! Please stay away from this company and give your hard earned money to a company that appreciates your business!

Upon arrival at 9pm (we drove from South Florida) the last thing I wanted to do was make beds. In…read morethe morning I realized that the house wasn't actually cleaned after prior guests. Dining table was filthy. Dried up stickiness that I scrubbed off. The floor was sticky and sandy, the bathrooms weren't cleaned, the carpets are filthy (in this day and age, who has carpet in a beach house?) A pair of women's panties left in laundry area, fan blades super dusty, bathroom rug was dirty. Prior guests garbage in bins but smelled like dead fish. For 3 days we had to pass this stench. After garbage was collected, we had to bleach out the bins. A kids sippy cup was in a kitchen cupboard with some juice still in it. For the first time in my life, I had to strip all the beds, collect all towels and leave it all by the front door. I'm on vacation, I don't want to make beds on arrival nor strip them when I leave. I tried my best to clean up as much as possible because I don't want the next set of guests to clean up my mess. I was so grossed out, I put paper towels on the chair to sit on. I wore my shoes in the house, I washed everything I could. I contacted Sun Realty about the situation and all they did was refund my cleaning deposit. No, I'd also like you to send out your cleaning crew and actually clean the house. What they do is pop in, collect dirty linens and toss rolled up sheets into each room, leave a bag of towels, lock up and go "clean" next house. It was never cleaned. Gross. Not using sun realty again.

We stayed in the home called Tequila Sunrise (WHL-805) the week of Labor Day for just shy of $9K…read moreafter the fees. We were so very excited to stay at this home again after being married here in 2007 and staying two times previously. Unfortunately, within a couple hours of arrival, the house caught on fire. One outlet went up in flames, another burned inside the wall. We called the fire department and also the rental agency. Thankfully the fire department was easier to get a hold of - I kept getting punted to voicemail for Sun until about an hour later they closed and I was able to go through to their emergency line. LONG story short: Sun did send out an electrician that night but were kind of wishy washy if they were going to. Thank god they did bc the electrician found another outlet that had obviously been on fire upstairs. The downstairs outlet went up in flames when (unknown to those of us outside cleaning/watching kids in pool) one of the people staying there noticed power was out in half the house and flipped the breaker that was tripped which is when the fire started. What's scary is that the breaker didn't trip again - we had to manually turn it back off. It never tripped for the one upstairs. Needless to say, we all slept with one eye open that week after this. Over the week there were numerous safety concerns: a board not nailed down on the stairs to the beach that flipped up and nearly dumped someone about 10' down to the beach, quite a few wasp nests, a defective smoke alarm that didn't stop chirping despite batteries being changed, tripped GFI outlets outside that weren't replaced/addressed, loose outlets that caused the lights to flicker/surge, switches that were glitchy due to water leaking on them from the front window... it's so much that I literally forget everything that was wrong. Then there was just the annoying/cosmetic things like fire ants in the dining room, a toilet turned off, two water bubbles in the ceiling causing paint to flake off in one room, and the house was definitely not cleaned before we arrived (the kitchen was sticky everywhere, towels left in the washer, floor sandy and dirty etc)., most of the rooms didn't have screens for the windows and some of the rooms were missing screens for the sliders, a few of the sliders were impossible to open... again, I could go on but you get the gist. Sun did send maintenance out to fix most of the problems but it did impact our trip constantly having to make literal lists of all the issues and be waiting at the house to walk them through what was wrong because often they didn't have an idea of what the problem of the day was. This was beyond the normal "tired" home at the end of the season or high expectations not being met. I've been coming to the OBX for 40 years and this home in particular for 20. I know that oceanfront homes especially get worn quickly, that at the end of the season things are a bit beat up and that sometimes stuff is sticky. In my 40 years of renting I've NEVER had to call a realty company for anything - this is not how I normally roll. If the house is dirty, I clean it. If things are missing I can live without, I ignore it. You can't ignore safety issues like this, especially when people recently died in a fire in the OBX. We were told we couldn't be moved which we understood due to the lack of inventory but I think it's fair that we get some partial refund but there's been silence on that end. If you are looking to rent Tequila Sunrise in Whalehead Beach, I would ask for current photos before making the booking. It pains me to warn others but what we encountered was beyond cosmetic issues.

A) Have Low Expectations B) The Coastal Castle is Beautiful…read moreC) Their staff respond quickly This was my second year staying in the Coastal Castle under Paramount. It is a 8 bedroom house with 5 master bedrooms, 3 regular bathrooms, and an outdoor bathroom and shower. It's 3 floors with a working elevator. It has a sauna, hot tub, swimming pool, and hammock. I love this house and it will be the only house we rent. The truth is, this place is straightened up very nicely but isn't clean. Don't expect it to be. Even with our recent visit, there were clothes in the dryer, trash under the bed, and food left in the fridge. Their housekeeping is trifling and lazy. Each time we come, there is something broken e.g. AC in the guest house, players in the movie theater room, etc. But when we call Paramount, they have sent Bobby each time. Bobby is awesome. He's responsive, knowledgeable, and kind. He fixes it then we're good the rest of the trip. But don't expect that someone is being proactive before your arrival. We absolutely love this house. The amenities are well worth it. As a group we know what to expect. We wash our linens and bring Clorox wipes to disinfect. Just to reiterate, when you walk in, the house is straightened up very nice and looks great. The attention to basic cleaning is just sometimes lacking. However, the awesomeness of the house overrides the foolishness. I will come here again and again.

Manage my vacation rental property in Corolla. They always respond promptly and in a detailed…read moremanner to requests for maintenance from cleaning requests to calling pool, hvac, elevator, or insurance vendors. Michele, Jurate, and Lorena are always pleasant and professional. The property met the rental goals for the year. Very happy with their service!

Sandy was exceptional! She helped us through the whole process of buy our beach house. She was very…read morefriendly and professional! We thoroughly enjoyed working with her. She made it easy even though we were working from a distance and in the middle of a pandemic. She went above and beyond! Thank you Sandy!! We love our new home away from home!!

Sandy LaRue is an extremely professional agent. I have been buying and selling real estate on the…read moreOuter Banks for over 30 years. Sandy is the best agent I've ever used. She knows her market, she has good judgment, she gives good advice but still ultimately defers to her client, and she knows how to negotiate a deal. There is no artifice about Sandy; she doesn't posture, doesn't preen and doesn't brag--she just gets it done. Stay away from those agents with oversized egos and go with the consummate professional--Sandy LaRue.

Working with Stephen as our Buyer's agent was a pleasure. His knowledge or real estate that would…read morefit our needs was very helpful, and he was very accommodating with schedule and questions. Would recommend!

We wanted to give a huge shout-out to Stephen Smith, our Buyer's Agent while looking for a 2nd home…read morein the Outer Banks, NC area. This guy did a fantastic job of working with us, helping us articulate what we wanted, as well as what we didn't. His vast knowledge of the OBX area overall, as well as his extensive knowledge of the diverse neighborhoods in both the north and south ends of OBX was invaluable to us. He was always willing to check a property out, prepare a video, and provide detailed information on something we had an interest in pursuing. He provided objective observations about quality details, as well as things that needed work or might have hidden defects. Our house-hunting journey was lengthy (over a year!) and Steve stuck with us the entire time - we were happy to have gotten to know him and would recommend him to anyone looking for a new home.

We just returned from two weeks at Swan Beach in a house rented from Karichel. Based on some of…read morethe internet reviews I read I was nervous, but the house was amazing and the folks at Karichele were fantastic from the first moment to the last!!!! We stayed at Beyond Paradise on the 4x4 beach. The house was really well equipped..tons of dishes, utensils, boogie boards, pool toys..you name it, it was there. Everything was in working condition. Some folks have complained that the houses are in bad shape, honestly we did not find this to be the case. The beds were not the most comfortable, but we were so exhausted every night it didnt matter. The pool is small, which was perfect for us because we have small kids. The staff at Karichele was really helpful, when we checked in they spent a bunch of time talking to us and giving us advice on beach driving. Everytime we needed something (where to park in town, where to get jumper cables, etc) they were super friendly and helpful. To know if you stay at the 4x4 beach...there is a lot of traffic on the beach, the closer you get to the Virginia line the less traffic there is...we spent one day at the border fence and had very little traffic. We saw dolphins almost every day and horses everywhere. Let the air out of your tires before you hit the beach, saw tons of people stuck...AWD will not work..watch the videos at Twiddy and Company before you go. This was the most fabulous and relaxing vacation..and we had six kids with us. I would recommend Karichele, 4x4 beach and Beyond Paradise to anyone1

My family and I stayed at a Karichele Realty rental property SB121 Almost Paradise in August of…read more2012- I am sure when first built this was a very beautiful home, but that had to have been 30 years ago. We drove up to the front of the house, the once white painted rails had chipped and faded to a dismal gray. The rails going up the steep steps were falling down and there was trash in the front yard that no one bothered to pick up. All the beach chairs were broken or rusted so badly they would not open. The inside was just as bad, bathtubs would not drain so they all had a hair, sand and soap scum ring. Bathroom floors were filthy with hair and sand, rugs and shower curtains had not been washed since I can't imagine when, let's move on to the kitchen --pots and pans had food caked on them and again floor was filthy. Rancid oil dated from 2002 was left in cabinet. Dining room table had some kind of film on it so that if you rested your arms on the table you stuck there, Coffee table leg was broken off and just stuck under table to make it look ok. TV remotes and advertised X-Box were not working. Sliding glass door between living room and sun room would not close which caused the air-conditioner to run constantly and not be able to keep living area cool. Average temp. in afternoon was 85. All furniture was stained and backing was falling off love seat. When I called the realty company to let them know this was less then satisfactory, they sent a young lady with multiple tatoos and piercings over face, ears and lips to remedy problems. Needless to say, I opted to clean the place myself, and spent the first 2 days of our week long vacation cleaning just so we could tolerate being there. This vacation was much anticipated, and we saved our money for a long time to be able to go. Driving up to this broken down house after spending close to $5,000.00 for the place was devastating. It looked NOTHING like the pictures on the internet!!!!!!!! I can not imagine how this realty company can in good conscience leave those deceiving photos on-line. Obviously they do not care !!!!!! well I hope this review will keep another family from experiencing the dismay that we felt when we arrived at our almost paradise.

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A Stark Contrast to Their Own Promises !!…read more My parents rented this property for our long-awaited family reunion -- 14 of us, including relatives who flew in from Hawaii. We were excited to spend the week together in what looked like a beautiful and spacious home, but the experience was unfortunately full of red flags -- from safety concerns to management's dismissive response. Serious Safety & Cleanliness Concerns: * The deck had multiple exposed nails, which caused injuries -- including a cut foot. * The pool gate slammed shut with extreme force. It actually struck my young niece, leaving her hurt and shaken. * The outdoor bathroom was dirty and unusable from the start. * There were visible roaches in the home when we arrived. * The outdoor shower, which was advertised as a feature, was filthy and completely unusable. Disruptive Conditions That Weren't Disclosed: * Construction was happening on both sides of the house all week, bringing loud noise and disruption every day. * We were never informed about this in advance, even though the reservation had been made months prior. Unacceptable Response from Management: When we shared these issues, the president of the management company responded with zero accountability. Rather than showing any concern, he told us we should've reported safety hazards like protruding nails during our vacation. After we left, their technician confirmed that eight nails needed to be repaired -- validating our concerns. Instead of offering any resolution, the president accused us of "extortion tactics," which was insulting and unprofessional considering the legitimate issues we raised. A Stark Contrast to Their Own Promises: What made it even more frustrating is how the company promotes itself. Their website claims: "Experience the Shoreline Difference and see why we are rated #1 in Guest Satisfaction! As our guest, you are our family and will be treated to the best in hospitality!" That was far from our experience. We were treated more like an inconvenience than "family," and safety clearly wasn't a priority. Bottom Line: For over $6,500, we expected a safe, clean, and welcoming environment. What we got was a property with hazards, misrepresented amenities, and a management team unwilling to take responsibility. I would not recommend this rental -- or this company -- to anyone looking for a reliable or professional vacation experience.

My wife and I are Beach House Owners that after 20 years with another Rental Company on the Outer…read moreBanks switched to ShorelineOBX because of their family owned size of 75 homes and the high standard of decor and cleanliness that they demand of their owners. We have found that smaller is better on so many levels from attention to cleaning to maintenance details. Deep cleaning occurred on a high level with ShorelineOBX and mandatory winter maintenance protocol was followed to prevent issues from occurring with the Beach House during the rental season.