Sadly, Shore Details went out of business a few years back and existing reservations went to…read moreBrindley Beach. The first time all went well, we stayed at Surround Sound and the property was beautifully maintained. This past week we've been staying at End of the Rainbow. After reading all the terrible reviews I feel we got very lucky as the house and property are well maintained. The pool has not been cleaned at all this week and it's too dirty to swim in. I informed the rental agency and never heard back. I miss Pam and Shawna from Shore Details. They immediately addressed any and all issues.

Received an email the day before our fully paid reservation requesting MORE money. They said they…read moremade a "pricing" error. They didn't text or call me-just an email asking for more money citing the Errors clause. Completely unethical. We cancelled and rebooked with another company for less and a better stay I'm sure. When we stayed at a Brindley property in 2011 there were ants in the cabinets-didn't rent with them again until now.

Our experience with Twiddy Vacation Rentals in the OBX was beyond disappointing. What was…read moreadvertised as a premium beach house felt more like the Motel 6 of vacation rental companies. The listing was inaccurate, and several amenities that were clearly advertised were either broken or not available at all. Some bathrooms didn't even have basic supplies like toilet paper. One shower had such low water pressure it was completely unusable. The dishwasher was broken for the entire week, which meant hand-washing dishes for 14 guests, three meals a day, for seven days. That is not what anyone signs up for on vacation. The house itself was not properly cleaned. There were cobwebs on multiple surfaces, visible rust throughout, and an overall neglected feel. For the price we paid, the condition of the property was unacceptable. Customer service was effectively nonexistent. We reported the issues, and nothing meaningful was done to resolve them during our stay. There was no urgency, no accountability, and no effort to make things right. Also worth noting: reviews appear to be filtered, showing only glowing feedback. Based on our experience, you are not getting the full picture when you read the listings. For the amount of money these homes command, expectations should be much higher. We would strongly recommend considering another rental company. You've been warned. Terrible consistent reviews on TrustPilot, Yelp and many other pages. The feeling is clearly unanimous and Twiddy clearly does not care.

The home was in appalling condition. The air reeked of must and mildew. Filthy blankets had to be…read morewashed upon arrival--completely unacceptable given the cost. Vents were caked with mildew, the bath mat was filthy, and dishes and cutlery had been put away wet and dirty. Dust covered the pendant lights and furniture throughout, triggering allergies for all of us. Absolutely zero effort had been made to maintain this property. The deck was riddled with rusty nails--my children were literally picking them up, an outrageous and dangerous hazard. The pool area was no better: the pavers around it were so scorching hot they became unsafe to walk on. We endured because of a death in the family, but this property was disgraceful. I would never rent again, nor would I trust any property under Twiddy's management.

Twiddy is the best real estate company we have used and we've been going to the Outer Banks for…read moreyears. We have probably used five others and these guys are a class act with the best service ever. Class act!!

We had such an amazing experience with Twiddy that we will never rent with any other company again…read more From check-in being so easy, to issues being promptly handled, to accommodating our every need they were professional, friendly and amazing to work with from start to finish. They found out we had a teenager with a birthday and even had pastries and a small gift delivered to the house. Hands down the best on the Outer Banks.

Upon arrival at 9pm (we drove from South Florida) the last thing I wanted to do was make beds. In…read morethe morning I realized that the house wasn't actually cleaned after prior guests. Dining table was filthy. Dried up stickiness that I scrubbed off. The floor was sticky and sandy, the bathrooms weren't cleaned, the carpets are filthy (in this day and age, who has carpet in a beach house?) A pair of women's panties left in laundry area, fan blades super dusty, bathroom rug was dirty. Prior guests garbage in bins but smelled like dead fish. For 3 days we had to pass this stench. After garbage was collected, we had to bleach out the bins. A kids sippy cup was in a kitchen cupboard with some juice still in it. For the first time in my life, I had to strip all the beds, collect all towels and leave it all by the front door. I'm on vacation, I don't want to make beds on arrival nor strip them when I leave. I tried my best to clean up as much as possible because I don't want the next set of guests to clean up my mess. I was so grossed out, I put paper towels on the chair to sit on. I wore my shoes in the house, I washed everything I could. I contacted Sun Realty about the situation and all they did was refund my cleaning deposit. No, I'd also like you to send out your cleaning crew and actually clean the house. What they do is pop in, collect dirty linens and toss rolled up sheets into each room, leave a bag of towels, lock up and go "clean" next house. It was never cleaned. Gross. Not using sun realty again.

We stayed in the home called Tequila Sunrise (WHL-805) the week of Labor Day for just shy of $9K…read moreafter the fees. We were so very excited to stay at this home again after being married here in 2007 and staying two times previously. Unfortunately, within a couple hours of arrival, the house caught on fire. One outlet went up in flames, another burned inside the wall. We called the fire department and also the rental agency. Thankfully the fire department was easier to get a hold of - I kept getting punted to voicemail for Sun until about an hour later they closed and I was able to go through to their emergency line. LONG story short: Sun did send out an electrician that night but were kind of wishy washy if they were going to. Thank god they did bc the electrician found another outlet that had obviously been on fire upstairs. The downstairs outlet went up in flames when (unknown to those of us outside cleaning/watching kids in pool) one of the people staying there noticed power was out in half the house and flipped the breaker that was tripped which is when the fire started. What's scary is that the breaker didn't trip again - we had to manually turn it back off. It never tripped for the one upstairs. Needless to say, we all slept with one eye open that week after this. Over the week there were numerous safety concerns: a board not nailed down on the stairs to the beach that flipped up and nearly dumped someone about 10' down to the beach, quite a few wasp nests, a defective smoke alarm that didn't stop chirping despite batteries being changed, tripped GFI outlets outside that weren't replaced/addressed, loose outlets that caused the lights to flicker/surge, switches that were glitchy due to water leaking on them from the front window... it's so much that I literally forget everything that was wrong. Then there was just the annoying/cosmetic things like fire ants in the dining room, a toilet turned off, two water bubbles in the ceiling causing paint to flake off in one room, and the house was definitely not cleaned before we arrived (the kitchen was sticky everywhere, towels left in the washer, floor sandy and dirty etc)., most of the rooms didn't have screens for the windows and some of the rooms were missing screens for the sliders, a few of the sliders were impossible to open... again, I could go on but you get the gist. Sun did send maintenance out to fix most of the problems but it did impact our trip constantly having to make literal lists of all the issues and be waiting at the house to walk them through what was wrong because often they didn't have an idea of what the problem of the day was. This was beyond the normal "tired" home at the end of the season or high expectations not being met. I've been coming to the OBX for 40 years and this home in particular for 20. I know that oceanfront homes especially get worn quickly, that at the end of the season things are a bit beat up and that sometimes stuff is sticky. In my 40 years of renting I've NEVER had to call a realty company for anything - this is not how I normally roll. If the house is dirty, I clean it. If things are missing I can live without, I ignore it. You can't ignore safety issues like this, especially when people recently died in a fire in the OBX. We were told we couldn't be moved which we understood due to the lack of inventory but I think it's fair that we get some partial refund but there's been silence on that end. If you are looking to rent Tequila Sunrise in Whalehead Beach, I would ask for current photos before making the booking. It pains me to warn others but what we encountered was beyond cosmetic issues.

Have rented from Village Realty for years and have had fine experiences. Unfortunately our arrival…read morethis year was a disappointment. Last year's experience in the house we rented was great, so we decided to rent the same house again. Upon our arrival the first thing we noticed was that there were three sets of towels for a house sleeping 12. We called and were told that they were short towels so would have to bring them by later. But wonder had we not checked or called, how would we have known, or known when they would be coming by? That was just an inconvenience and not that big a deal. The bigger issue was that we came in to find animal hair--assuming a cat? all over the living room couches, bedroom chairs, and even on the bedroom sheets! First, made me question whether sheets are changed between guests, and we rented a house specifically saying pet free as my wife and kids are allergic and my wife's eye started swelling up. Village Realty was responsive, sent someone from housekeeping right away, but then said she noticed the hair when they were cleaning. Begs the question, why was nothing done about it? Or the grease by the stove for that matter? Said they'd come back with new sheets and a new comforter and get a crew back in to vacuum the furniture. Guess I don't understand what they did when they were here prior to our arrival then. Come to OBX every summer, much needed getaway, but the aggravation within the first hour of our arrival this year makes me question where we'll rent from in the future, and at the very least feel like we need to go to a different house. Update....to be fair, the company responded pretty quickly and have been nice and apologetic. Back to change linens and tomorrow getting in a carpet cleaner. Just unfortunate it had to go down this way at all, and apparently it was the owner's pet. Hard to know then if a pet free house is really pet free--for those allergic--or just pet free so the owner's own pet isn't disturbed by other animals.

If this review saves even one person from the recent rental nightmare we endured with Village, it…read morewill be worth it. We rented a beautiful oceanfront house in Duck last week, and the experience was nearly ruined for our group thanks to Village. Special shoutout to Nikki and Noah for being particularly incompetent and unhelpful. Timeline breakdown of our experience and pictures below, lest the company dare accuse me of exaggerating our account of events. Day 1: Upon 4p check-in, we thought we'd driven up to the wrong house. Multiple commercial trucks blocked the driveway, and the house looked like a construction zone. Railings were MISSING on the steps and back balcony; equipment, nails, wires and boards were strewn everywhere (see pictures). Contractor stickers were still on recently-replaced windows. The pool we'd paid $350 to ensure was heated and cleaned was cold and filthy (see pictures). Our group couldn't even get in the driveway. Everyone was shocked and upset. I immediately called Village and explained the situation. I spoke with Nikki and then Noah. At first; they did a good job of at least appearing to care. They asked for pictures, which we promptly provided; and claimed to have no knowledge of the owner scheduling construction on the house for that day. They offered dinner coupons to a random restaurant for our group. When we made it clear that wasn't going to cut it, and we were concerned we may need to move to another house altogether due to the associated safety concerns, they told us they'd make the situation right, would send us alternate rental options, and wouldn't leave that day until they'd addressed our concerns. That ended up being total lip service, because after I hung up the phone, they completely ghosted us for the rest of the week. No follow-up contact whatsoever. When we called back a few minutes after 5 the same day, they'd closed up for the day, in spite of assuring us they wouldn't leave before making the situation right. The contractors didn't leave the house until 830 that evening. They left a massive pile of boards and construction materials in the yard, along with nails still strewn everywhere (see pictures). These remained for the rest of the week. Day 3: Monday morning I called Village back and spoke with Nikki. She sounded less-than excited to hear from me; didn't ask any follow up questions about our situation from Saturday, and said she'd have to transfer me to Noah to discuss restitution. I wish I were joking, but she put me on hold and NO ONE picked up. I waited 15 minutes (15 minutes!!) before hanging up and calling back. They were clearly screening my call because no one answered. At this point, I'm in shock that a company with such pathetic customer service and obvious blatant disregard for their customers is still in business. I sent a follow up email requesting a callback. Shocker: no response. Day 5: After giving them over a day to respond to our email, my partner and I decided to drive to the Corolla office in person. At that office, we meet with Noah - (supposedly) a different Noah, who tells us he will send a message to the Noah we spoke with and have him follow up with us. Surprise surprise, we hear nothing. Day 6: We try calling again, speak with someone who won't give her name and tells us Noah conveniently isn't working that day. At this point, we're so disgusted with Village that we decide to ensure everyone on the internet knows about our experience. Hopefully, owners with otherwise beautiful houses will think twice about the associated guest experience repurcussions and avoid working with Village in the future. We ve been coming to OBX for many years. This is the first year we've ever had an issue with the realty company. Please do yourself a favor and rent with anyone else in OBX but Village.

A) Have Low Expectations B) The Coastal Castle is Beautiful…read moreC) Their staff respond quickly This was my second year staying in the Coastal Castle under Paramount. It is a 8 bedroom house with 5 master bedrooms, 3 regular bathrooms, and an outdoor bathroom and shower. It's 3 floors with a working elevator. It has a sauna, hot tub, swimming pool, and hammock. I love this house and it will be the only house we rent. The truth is, this place is straightened up very nicely but isn't clean. Don't expect it to be. Even with our recent visit, there were clothes in the dryer, trash under the bed, and food left in the fridge. Their housekeeping is trifling and lazy. Each time we come, there is something broken e.g. AC in the guest house, players in the movie theater room, etc. But when we call Paramount, they have sent Bobby each time. Bobby is awesome. He's responsive, knowledgeable, and kind. He fixes it then we're good the rest of the trip. But don't expect that someone is being proactive before your arrival. We absolutely love this house. The amenities are well worth it. As a group we know what to expect. We wash our linens and bring Clorox wipes to disinfect. Just to reiterate, when you walk in, the house is straightened up very nice and looks great. The attention to basic cleaning is just sometimes lacking. However, the awesomeness of the house overrides the foolishness. I will come here again and again.

Manage my vacation rental property in Corolla. They always respond promptly and in a detailed…read moremanner to requests for maintenance from cleaning requests to calling pool, hvac, elevator, or insurance vendors. Michele, Jurate, and Lorena are always pleasant and professional. The property met the rental goals for the year. Very happy with their service!

Booked thru this company because they gave a "resort" and "upscaled" feeling. The house we picked…read moreout was beautiful in their pictures, but when we got there it was obvious those pictures were 10 years old and the house has not been kept up. We stayed at Panache (992 Cruz Bay Lane) and was really disappointed in what we got versus what we paid for. I replaced 9 burned out light bulbs in the house, the front door wouldn't lock and there were obvious paint and repair issues all over the house. It took 4 phone calls to have them send someone over to fix the front door's lock so we could leave the house knowing it was secure. The hot tub stopped working on the second day because it was leaking water. The waterfall feature on the pool stopped working because of bad electrical. Liz Puma (Rental Manager) was next to impossible to get ahold of, I left her 2 voicemails and sent her an email, and she stated she never got my messages. According to the email we received before checking in, someone was supposed to be onsite at 9am Sunday when we were leaving to make sure we got out ok, we never saw anyone. There were no kitchen towels or towels for the half baths in the house. All in all, a very poor experience. House was overpriced and the customer service was spotty at best.

I booked a home with Resort Realty from the online reviews on their site. Clearly, they only use…read morethe favorable reviews.  The pictures of the house I rented were at least 10 years old; the home was not in the same shape as in the online pictures.  I also chose this home as it had a game room with a pool table, card table, and area for our family.  It also had a movie room with a TV, surround sound, DVD player, and reclining chairs and a large sofa for family time. I thought with all of this if the weather were bad, we would still have a pool, game room, and movie room.  All we were able to use was the pool table.  There was a hole in one of the refrigerators, a cupboard door was hanging as the hinge was falling off, another cupboard was splitting at the corner.  One of the beds on the second floor had screws on the floor and the support board was on the floor with the headboard leaning towards the floor, not ideal for sleeping.  The boards on all the deck areas are very old and not treated; several nails sticking up in the boards and some areas where boards were splintering. Before booking I called about the indoor/outdoor pool being usable for the week I needed and was told it would be usable.  We arrived and both the indoor and outdoor parts of the pool were green and full of trash including a 5-gallon bucket floating in the outdoor area.  I called that day and was told it would not be usable until April 18th as it was not a heated pool.  When I asked why I had been told before booking it would be usable and that there was no information on their website about when pools open or were usable, I got a response that the person I was speaking to was sorry but nothing could be done. The game room was okay, the pool tabletop was very old, it was blue in color, and some areas were turning white, it was so used/old. The card table that was in the game room was not usable as the felt on the table was covered in mold.  There as a three-light chandelier with glass globes hanging over the pool table--not the best idea ever. One of the globes was broken and hanging from the light bulb, I removed the globe and set it on the countertop, so no one was hurt from this. The movie room was very dated, and the TV would not give us a picture, maintenance guy said we needed a whole new tv and he would put in the work order.  Did not see him again the rest of the week. We arrived on April 4th, I submitted an email on Sunday, April 5th with pictures of all the issues and received an email that maintenance had been included and a work order was put in.  The maintenance man came once; he checked all the issues took pictures and we did not see him again the rest of the time we were there.  I received a call on Tuesday April 7th from Resort Realty to inquire if the maintenance man had been out and taken care of the issues.  My response was "honestly I don't know what he did, I am on vacation and don't plan to sit around for maintenance issues." The Resort Realty staff I dealt with on the phone for booking and questions was very helpful. The representation online of the house and when access is available to home and pool was not great.  Issues should be handled before quest check-in or at the least taken care of within a day or two of reporting these issues. There is nothing online about when pools can be used, if they can only be used if heated, and that check-in is 4pm at the earliest but could be 6pm or later.  They do offer early check-in for an added fee of $150. If you don't pay, they will contact authorities to remove you if you arrive early and are waiting in the driveway.

Sandy was exceptional! She helped us through the whole process of buy our beach house. She was very…read morefriendly and professional! We thoroughly enjoyed working with her. She made it easy even though we were working from a distance and in the middle of a pandemic. She went above and beyond! Thank you Sandy!! We love our new home away from home!!

Sandy LaRue is an extremely professional agent. I have been buying and selling real estate on the…read moreOuter Banks for over 30 years. Sandy is the best agent I've ever used. She knows her market, she has good judgment, she gives good advice but still ultimately defers to her client, and she knows how to negotiate a deal. There is no artifice about Sandy; she doesn't posture, doesn't preen and doesn't brag--she just gets it done. Stay away from those agents with oversized egos and go with the consummate professional--Sandy LaRue.

BEWARE before you rent from Corolla Classic Vacations by Vacasa!!!!…read more"Cancellation Policy: If you cancel within 24 hours of booking, you'll receive a full refund. After that (unless stated otherwise in the home description and unit-specific terms), if you cancel 30 or more days before the first night of your reservation, you'll receive a refund of any rental payments you've made, minus the booking fee." We reserved a beach house in June 2022 for the next year June 2023. My first payment was $4226 and another payment due in 2023. I cancelled that reservation 6 weeks later. They charged me 10% of my total bill $803. That's some "booking fee" for them considering the house was only off the market 6 weeks one year in advance.

Extremely poor customer service and responsiveness. Wouldn't answer the phone, wouldn't call back,…read moreand wouldn't reply to emails in a timely manner. You expect to get something of value for your money when you pay almost $4,000 for a week stay. This rental property failed to provide basic necessities and supplies to make an extended stay comfortable. If you're going to require your guests to "...gather all dirty dishes and run them through the dishwasher," then you need to supply dishwasher soap. If you ask your guests to "wipe down the stove and oven daily..." you ought to provide some type of cleaner. Sheets and blankets had holes in them. Most of the blankets had people and animal hair on them and stunk. When we went to wash the blankets the washer turn knob came right off making the washer un-usable. Bathrooms were dingy and dirty. We weren't allowed to put the thermostat lower than 72 degrees which means there was likely something wrong with their system but they don't want to get it fixed. Many of the outside lounge chairs were cracked. The whole experience was disappointing to say the least. We'll be avoiding this home in the future.