Booked thru this company because they gave a "resort" and "upscaled" feeling. The house we picked out was beautiful in their pictures, but when we got there it was obvious those pictures were 10 years old and the house has not been kept up. We stayed at Panache (992 Cruz Bay Lane) and was really disappointed in what we got versus what we paid for. I replaced 9 burned out light bulbs in the house, the front door wouldn't lock and there were obvious paint and repair issues all over the house. It took 4 phone calls to have them send someone over to fix the front door's lock so we could leave the house knowing it was secure. The hot tub stopped working on the second day because it was leaking water. The waterfall feature on the pool stopped working because of bad electrical. Liz Puma (Rental Manager) was next to impossible to get ahold of, I left her 2 voicemails and sent her an email, and she stated she never got my messages. According to the email we received before checking in, someone was supposed to be onsite at 9am Sunday when we were leaving to make sure we got out ok, we never saw anyone. There were no kitchen towels or towels for the half baths in the house. All in all, a very poor experience. House was overpriced and the customer service was spotty at best. read more

I booked a home with Resort Realty from the online reviews on their site. Clearly, they only use the favorable reviews.  The pictures of the house I rented were at least 10 years old; the home was not in the same shape as in the online pictures.  I also chose this home as it had a game room with a pool table, card table, and area for our family.  It also had a movie room with a TV, surround sound, DVD player, and reclining chairs and a large sofa for family time. I thought with all of this if the weather were bad, we would still have a pool, game room, and movie room.  All we were able to use was the pool table.  There was a hole in one of the refrigerators, a cupboard door was hanging as the hinge was falling off, another cupboard was splitting at the corner.  One of the beds on the second floor had screws on the floor and the support board was on the floor with the headboard leaning towards the floor, not ideal for sleeping.  The boards on all the deck areas are very old and not treated; several nails sticking up in the boards and some areas where boards were splintering. Before booking I called about the indoor/outdoor pool being usable for the week I needed and was told it would be usable.  We arrived and both the indoor and outdoor parts of the pool were green and full of trash including a 5-gallon bucket floating in the outdoor area.  I called that day and was told it would not be usable until April 18th as it was not a heated pool.  When I asked why I had been told before booking it would be usable and that there was no information on their website about when pools open or were usable, I got a response that the person I was speaking to was sorry but nothing could be done. The game room was okay, the pool tabletop was very old, it was blue in color, and some areas were turning white, it was so used/old. The card table that was in the game room was not usable as the felt on the table was covered in mold.  There as a three-light chandelier with glass globes hanging over the pool table--not the best idea ever. One of the globes was broken and hanging from the light bulb, I removed the globe and set it on the countertop, so no one was hurt from this. The movie room was very dated, and the TV would not give us a picture, maintenance guy said we needed a whole new tv and he would put in the work order.  Did not see him again the rest of the week. We arrived on April 4th, I submitted an email on Sunday, April 5th with pictures of all the issues and received an email that maintenance had been included and a work order was put in.  The maintenance man came once; he checked all the issues took pictures and we did not see him again the rest of the time we were there.  I received a call on Tuesday April 7th from Resort Realty to inquire if the maintenance man had been out and taken care of the issues.  My response was "honestly I don't know what he did, I am on vacation and don't plan to sit around for maintenance issues." The Resort Realty staff I dealt with on the phone for booking and questions was very helpful. The representation online of the house and when access is available to home and pool was not great.  Issues should be handled before quest check-in or at the least taken care of within a day or two of reporting these issues. There is nothing online about when pools can be used, if they can only be used if heated, and that check-in is 4pm at the earliest but could be 6pm or later.  They do offer early check-in for an added fee of $150. If you don't pay, they will contact authorities to remove you if you arrive early and are waiting in the driveway. read more

Concur with the rest of the users here. This company will nickle and dime you with deceiving practices. They state they can no longer receive epayments after 60 days before your arrival. They also said they sent an email to notify us, they did not. Called them to pay and the only way to pay included a exorbitant fee for processing. the company sucks and I recommend anyone try another place but this company. Good luck, do not say you were not warned. read more

In Sep 2024 we rented a house from Resort Realty for July 2025. We paid everything in full on or before the due dates. In June 2025 one of our young family members experienced a critical medical emergency (Cardiac ICU, heart failure, sepsis), which required we cancel. I was told on the phone there would be no problem re-renting this house since it rented in full every summer. Imagine my surprise and disappointment when the agency re-rented the house for $1745.82 less than what we paid. They only had it on the market for 3 1/2 days. When I asked for a full explanation, I received no response. So, we had to absorb this loss. This is a terrible company to deal with. I suggest you be very aware of how they operate!! read more

Rented a home Mermaids Den for week of Christmas. Chose this home for the location and size. Arrived to a home that needed a deep clean and was overall a disappointment. Yes, the pool was closed but we weren't expecting it to be a marshy pit of trash and chair cushions that we would have to look at all week. Dust was everywhere, mold all in the shower and on air vents. Uneven boards on pool deck almost caused one of us to fall into the marsh pool. They offered to send a cleaning crew, however who wants a crew of people in the house while your family is there .... When the house should have already been cleaned... I asked for some sort of refund as this home was almost $4k, the owner refused and resort realty only offered a $100 gift certificate. No thanks , we won't use you again...and don't suggest anyone else does either read more

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The staff at Resort Realty are the best! They work so hard to make your vacation dreams come true.

I like the different themes throughout this home (1350 Panache) and the professional oven. I also really like the half bath on the main floor, I think the decor is very pretty. Sadly, for me it stops there. You can tell that this was a really nice property at one time, but now it's dated in comparison to a lot of the properties in OBX - namely the ones surrounding it on the same street. It looks like those are new, built very recently. And this one stands out like a sore thumb because it is extremely neglected and poorly maintained. Sadly this home is just not up to par with other houses that we have rented on previous trips to OBX. Either the photographer who took the photos we viewed online is REALLY good at their job, or those photos are really old. They are deceiving in relation to how the home looks today. It's in desperate need of maintenance. The whole house needs a power wash and lots of fresh paint outside, which you would think the owner would do before renting for the season. The outside kitchen cabinets are full of bugs - spider eggs, flies and other insects - both dead and alive. You could not use that area if you wanted to. The front porch is covered in spider webs, spider eggs, dead bugs, live bugs - it's horrendous. There were also a ton of bugs inside! They looked like gnats and were everywhere.. the ceilings, window panes, both upstairs and downstairs. It seems like this house would do good to have a bug treatment because it was close to unbearable. When you looked up at the ceiling at night, it was covered with these bugs. If this is a result of being near the marsh and sound, this should be noted in the listing. Inside, dirty floors, dirty walls and dirty furniture are the norms. A lot of the furniture could tend to be replaced just for the simple fact that it's dated and worn; the hardwoods could use either a good wax or a really good cleaning and the carpets need shampooing. The carpet in the theatre room is full of bleach stains. The upholstery is visibly in need of shampoo. Several bathrooms smelled like urine. The kitchen has a refrigerator that is barely appropriate for a family of 4, and definitely not large enough to accommodate a vacation home for 16. It's VERY small. The house is dusty! In the week we were here you would not believe the amount of dust that accumulated on my laptop sitting on the dresser. I noticed it on other things too and you could literally see it floating through the air. I'd be willing to bet that the filters haven't been changed in a long long time judging by the other maintenance issues. The double bunk beds look like they need to be trashed, the air hockey table doesn't work, the ice machine is broken, the espresso machine is broken, there are dust webs and cob webs everywhere, water stains on the ceiling and patio, plus the patio furniture is dirty, rusted toilet paper stands in bathrooms, there are slow drains in bathroom sinks, blown lightbulbs and the elevator is in need of repair or updating. I received a call to inform me that the elevator would be unavailable less than a week before arriving. I knew then that this vacation was not off to the best start. Theresa at the rental agency stated they are waiting for a part to bring the elevator up to standard following the law that was passed in late 2022. However, other rental agencies in the area still permit use of their elevator but post a warning about children using it unattended. Something about the way it's being handled by Resort Realty seems shady. We thought the home was cheaper in price because of the location on the sound side of OBX versus the ocean, when in reality it's because of the condition the house is in. When we arrived we found that the theater room had not been cleaned. Thankfully one call to the office got that squared away. Also, the faucet in the kitchen was loose at the base and wiggled each time the faucet was turned on and off. I did inform the rental company of this and they sent someone out to fix it pretty quickly. I'd say the office was responsive when I called about the carpet, faucet, as well as a hot water issue and hot tub issue. However, due to the numerous other issues and unsightly appearance of this home, this was a very disappointing arrival and it was not even close to the standard of prior stays we've had in this beautiful town. As a matter of fact, on our previous vacations to OBX we have never had to call the rental company for incident, nor have we had issues with the homes we've rented from those other companies. I would not recommend this property to my friends and due to poor experience definitely will never use Resort Realty again. read more

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Our stay at Conch Shell Estate #5398 vacation rental was an absolute nightmare that ruined our entire week. On the first day, we had six excited kids (ages 18 months to 13 years) playing in the pool under adult supervision. Before heading to the grocery store, the kids mentioned that the pool water smelled and tasted funny, and we joked with them to stop drinking the water. Not even 30 minutes later, we received frantic phone calls from the adults that all six children were screaming in pain, claiming their skin felt like it was on fire. Two families, meeting up from different states, shared the house. We immediately called the emergency line at Resort Realty to report the pool issue. By 9 am the next morning, we still hadn't heard back from anyone. Multiple children were up all night, screaming in pain with swollen and red genitals from skin irritation caused by the pool. Despite repeated calls, we didn't get a visit from the pool vendor until 5 pm, well over 24 hours after we checked in. This delay seemed highly suspect, as any added pool chemicals would be negligible by the time they tested the water. When the property manager finally called around 6 pm, they told us the pool vendor found nothing wrong, dismissing any fault. Our children were in severe pain the entire day and couldn't enjoy the vacation, which affected everyone on the trip. Their suffering continued throughout the week with persistent skin rashes, irritation, swelling, and redness. Despite contacting our doctor and using OTC remedies, the only real solution was time and avoiding the pool. To make matters worse, the listing information for the rental was wholly inaccurate. Nowhere did it mention that the mother-in-law suite is completely detached from the main house. If you are booking for your family, it is not ideal to be sleeping in a spot detached from the main housing where your children are located. Additionally, the listing claimed that every room had a tub in the bathroom, but in reality, only one bathroom had a tub, and the rest had showers. This misleading information added to our frustration and disappointment. We felt completely unsupported by Resort Realty and the property owner. We asked for a modest $1,000 refund, considering the higher cost of rentals with a pool. After leaving OBX, we were offered only $400, with the owner denying any fault. Resort Realty's contract states they provide no refunds under any circumstance, showing they simply don't care about their guests. We will NEVER book with Resort Realty again. We've rented in OBX for the past eight years and have never experienced anything like this. We strongly advise against Resort Realty and this particular house and owner. Besides the pool issue and inaccurate listing, the house was filthy--floors were dirty, lamps were dusty, the couch was stained, and many lightbulbs were broken or missing. With two days remaining on our stay, a maintenance man appeared, mentioning that the previous week's guests had reported the light issues and he had "finally made it around to coming to look at things." The lack of care and maintenance of this property is appalling, and the company clearly has severe management issues. Avoid this rental and company at all costs. read more

We are in one of these rentals in Duck N.C.. Our cost is $ 12,000.00 for the week. Yesterday our hot water tank stopped working. We called these 'managers' for help. They sent a maintenance man out and then a Plummer. Plummer said he needed a part. NOT ONE CALL CAME IN FROM THIS 'MANAGEMENT' CO. we have been calling them all day. Now we've been told that they can't reach the owner to get an authorization to replace the hot water tank. If the house blew up they would be able to contact the owner. This is outrageous. Don't use this company they aren't interested in management. read more

Unfortunately I have nothing good to say about our last experience with this company. They advertise houses and show photos on their website that don't remotely look like the conditions of the homes they rent you. And they take no responsibility for that. I was told "they are trying to get the owner to make repairs", as if that absolves them of responsibility. I felt defrauded. They rented to me something that was completely misrepresented. Also they will not publish your honest reviews on their website, so going by reviews is misleading. The house we rented in Duck, NC, looked great in their photos, 3271 - Buena Vista, but my photos below show you what the condition was actually like. The house was unsafe. No one with children should stay here. read more

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We have been renting homes in the Outer Banks for more than 25 years and have never had such a horrific experience as we did last SUMMER at the Sand Dancer property. On the first day of vacation there was a smell of sewage in the upper master bedroom where my wife and I slept. Thinking it might simply be a dead mouse, we checked the fireplace, closet and pulled the furniture away from the walls and found nothing. The smell seemed to be coming from behind the headboard and when we pulled the shades over the bed aside, we were utterly horrified to see that the window (which was comprised of 40 plastic blocks to resemble block glass) were filled with stagnant, putrid water, sludge and mold. Please refer to all the photo documentation. We immediately called Resort Realty and spoke with the Property Manager, Scott Muller. He said he would be contacting the owners and get back to us with a resolution. The stench was so bad, we were unable to sleep there and had to remove all our belongings from the closets. As a result, we had to make our family double up and lose their bedrooms so we could move to the lower bedroom. We chose this house specifically for the 5 bedrooms and the extraordinary ocean view from the master suite. Once we relocated to the lower bedroom, we discovered the same issue of sludge and mold in those block windows, but the stench was contained. My wife who is highly allergic to any mold or mildew couldn't sleep because she was so concerned about what she was sleeping under. Upon arrival the home was infested with thousands of midges surrounding every window and door of both decks. We called reservations immediately and they put in a ticket for Outer Banks Extermination to come treat. They showed up 6 days later. Additionally, we told the realtor there was black mold in a bathroom, the screen door of the master was shredded beyond repair so we could not open the door. Scott told us he was sending maintenance to address those issues, but no one ever came. The realtor said the mold issue could not be handled by maintenance and would need a professional contractor to replace all the windows and there was no way to get that done during our stay. He said he needed approval from the owners and would get back to us. Two days later they informed us he would be out of the office on vacation, but informed us that Teresa, another Property Manager, would be contacting us the following day which she never did even after my wife left messages for her. You can imagine, after a year and a half of isolation, how much we looked forward to our annual trip. This ordeal was nothing short of a nightmare. The stress, frustration and time devoted to dealing with it, completely ruined our vacation. We made it very clear to Scott that we work in Advertising and PR in Manhattan and are prepared to take every step necessary. We have already located the property owners' contact information and would rather not be forced to contact them. The last thing we wish to do is retain an attorney, but, if necessary, we will. We know the importance of positive reviews in the travel industry and how negative reviews impact a business' success (i.e. the Better Business Bureau, media outlets, travel sites, etc.). This property is a disaster, and the owners told us, when we asked if the repairs had been made that "We are not interested in renting to you." I have never written such a scathing review, but our Summer vacation was ruined. STAY AWAY. read more

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We stayed in Tranquility (#1544) in Corolla. When we arrived, we were overall pleased with the house. Considering we paid for early check-in, the house was relatively clean (other than the area around the pool deck). Many of the features of the house were rather dated and the sofa was worn out. According to the guest book, a group of high schoolers who stayed there in early June for Senior Week broke the zipper on one of the couch cushions. The cover kept coming off. Other than those things, we were happy with the house and the community. We had beautiful weather the entire week. However, as the week went on several members of my family began to experience respiratory issues. When we would leave the house to go to the beach, the issues would disappear for the most part and reappear when we returned to the house. My daughter-in-law initially became the most ill and went to urgent care at the beach. After being examined, the doctor told her that more-than-likely the issue was mold in the rental house. In addition, my son and grandson suffered sore throats and congestion when in the house. By the end of the week, my wife, who suffers from serious asthma, began to feel the effects as well. I contacted the property manager and explained the situation. I told her that we had found examples of mold in the ceilings and in the exhaust fans in the bathrooms. I was asked if my daughter-in-law had documentation from the doctor stating that the cause was definitely mold. The documentation said that the cause was more than likely mold in the house. The property manager called and left me a message saying that they sent a guy out to examine the house, and he found nothing. She suggested that the issue might be the "ocean mist" in the air. Really??? Quite insulting. We have pictures of the mold.Since we returned home both my son and wife have gone to the doctor. My wife's pulmonologist told her that she had rattling in her lung that wasn't there before we arrived in Corolla. When my son told his doctor that he began getting sick at the beach and that his symptoms were worse when in the house, she told him that the issue was mold. Now, we understand that many of the houses at the beach probably have mold. We have been coming to the Outer Banks for 38 years. While some of the houses we rented may have had mold, NONE of those houses made two-thirds of our family sick. To be summarily dismissed by the rental agency the way we were was quite insulting. We will not rent from Resort Realty in the future. Again, the house itself is lovely, but I hope that if you are renting it, your family won't get ill like mine did. read more

Although the cottage we rented-7563 SEA Dreams could use some more updates and maintenance that is not really an issue. The issue was the cleanliness. The drip pans were rusted the bottom of the trash can was nasty there were used coffee grounds in the coffee pot mold on the refrigerator and the edges of the shower were dirty. We made the best of it but won't stay here again. read more

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I'll start with the positives: the location of the home we rented was ideal, right on the ocean, deck and hot tub were a bonus. We were within biking distance of duck, and the house is in a nice quiet neighborhood. The house itself is dated, which we could have overlooked, but the place was barely clean, and the property management company is horrendous at taking care of any issues. To start, the carpet is disgusting, and there is nothing to wipe feet on from beach to house. We had to vacuum the carpet ourselves, there was tons of pet hair, tinsel from Christmas? and broken glass everywhere. We were also told the property would come with a washer and dryer (as well as a Keurig coffee maker which was non-existent), and upon arrival, it was clear the dryer had been taken apart. The dryer did not work, and long story short, we called Resort Realty 6 times to take care of the problem, and they never did. I met a nice couple on the beach that run their own private property management company, and they informed me they had a washer/dryer go out recently in a property and they were able to replace it same day with brand new units. We also had a major ant problem in the kitchen upon arrival. On Tuesday I sent an email to Resort Realty and received a response that a work order would be put in, but again nothing happened. We bought our own ant traps, which did absolutely nothing. Finally, it's ridiculous to pay $9000 to rent a run down home and only receive one roll of toilet paper per bathroom, zero paper towels, and only one small kitchen towel. All we asked for was at least a response to our requests to fix the dryer and take care of the ants but just received empty promises. I will also be submitting a review on yelp. read more

Unfortunately, we stayed at 1562 Coucher Du Soleil. The outside of the house was filthy. Dead bugs and cobwebs everywhere. We wouldn't even use the front door because of this. The decks were covered in cobwebs and spiders. Orb Weaver spiders surrounded the house. My kids wouldn't even walk outside because of this. My husband had to hose down everything before we could use the pool area because of them, every morning! Never used the decks because of this. I was told by maintenance that the house is treated monthly for insects. I would ask for a refund because I don't think it's working. By our second week we had water bugs on the top floor, in the living room, bedroom and bathroom. Ask why I didn't call Resort Realty.....because I had called them everyday the week before and I was tired of calling and getting no satisfaction!! I had called Monday, the 23rd, 3 times and on the 24th, 4 times and never received a phone call back until the evening of the 25th. There are rotten boards on the path to the Sound. Very dangerous. We rented a house on the Sound to be able to go out there and enjoy it. Walking out there with kids was not possible. My husband fell through one of the boards and hurt his ankle. The internet went out! Again, had to call the realtor. Did they do anything or answer my call or voicemail all..Nope! I finally got to speak with Jeanine (she's delightful..NOT!) and after giving me attitude told me that someone would come out the following day to check the internet. I waited all day for someone to come and finally called again. Jeanine answered, yay me, and told me that someone was on his way. Well, the guy did absolutely nothing. He did the same thing that my husband did, but he called Spectrum and told me that the internet was out and I was to call Spectrum if I wanted updates. I personally don't think I should be the one doing this since I was the one on VACATION. But I did it and guess what....I was told that there was no issues and the internet was NOT out in our area. Of course I called maintenance back and got no answer. Bottom line, there was no issue with the internet...guess who fixed it?? MY husband! I would be so embarrassed if I were the home owner. read more

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Do not use this reality. I cannot put it all down they were terrible!! Never responded to my phone calls and messages. Offices were all empty and no one there except their trucks parked all day . We had a couple of major issues and they could care less!! read more

We recently rented Bases Loaded 1600 in Buck Island and house was not even close to being updated/cleaned. Pictures are definitely misleading! Would not recommend this house until all issues that were emailed to resort realty are updated. They advised all issues were sent to appropriate departments. Too many negatives to list. But I'd be happy to let anyone know what they are. Absolute disappointment! This review isn't for the company itself, Bases Loaded only, but they have to at least know the conditions of houses they are advertising. House was definitely 1/10. Only positive was the AC worked. read more

Never have I ever experienced such poor customer service. No one can ever be reached at the office in any of the departments. They are highly unflexible and unwilling to even help. After paying $14k for a house you would think you could get good customer service. No towels at all were in the entire home as they were advertised & promised. Also, beds were not made and the sheets that were left for beds were all the wrong sizes; the individual shrink wrapped packets had all different sizes standard pillow, queen sheet, king flitted! Piles of rusty beach chairs thrown in corner, bugs under comforter, bugs in multiple areas of house( not the typical type you expect and amount; these were from not cleaning) Elevators didn't work(Had been shut down and locked) after being advertised as the perfect home for elderly to use for ease of access. Also NO PHONE OR LINE! What if my poor mother needed to call 911? She certainly doesn't understand or feel comfortable with smart phones. I think that's even against the law to not provide. Along with several other issues that would take forever to type out that we just dealt with because getting assistance was impossible! They wouldn't even allow for an 1 hour later checkout so my 81 year old mother wouldn't be rushed. I had tried contacting them to ask for it thruout the course of our stay; even emailed several different email addresses.We have been coming to OBX for decades and this is the 1st and last time we will ever use them! They happily took our money when reserved but everything afte5 that was rude, uncaring and more defensive and annoyed with having to deal with issues. We stayed in Salt Spray Vacation Home in Corolla, NC! Use any other Vacation Rental Office instead! Our 2 week vacation would have been so much more memorable if we had used Twiddy, Sun or Joe Lamb like we have in the past. Lesson learned read more

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Property 1537 was awful beyond words! Pulling up to the property was our first indication that something was amiss: grass was several feet high, garbage was laying around everywhere with overflowing trash cans, and the facade was falling off. Then when we walked in, there was water damage on all of the ceilings and you could see visible mold. The couches had stains on them and they felt wet, there were cockroaches all over the place, the refrigerator didn't work, and a condom wrapper was found in my niece's bedroom. It was filthy beyond belief and definitely was not clean. DON'T STAY AT PROPERTY 1537 in MontereyShores!!!!!!! I don't even think it deserves one star but I couldn't post it without putting a star up. read more

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My family rented 1771 Goin' Coastal. Overall, the house was as expected and very well kept, and we had fun! The main issue I had with our stay was my interaction with the "assistant manager" Teresa. Our house was 200 yards from the beach just as listed in the information, however, my grandmother came with us and has difficulty walking long distances due to her medical conditions/ diagnosed disabilities. One of my family members called ahead of the reservation about renting a golf cart for my grandmother and a staff member named Gigi said that it was fine, golf carts are allowed. We then called a local golf cart rental company and requested them to deliver a golf cart on our arrival date, only to learn that they are not allowed in the community. I called Resort Realty (the contact for this property) to inquire about this and spoke with a lady named Teresa that was supposedly an assistant manager. Teresa was not only rude, but laughed about my inquiry about a golfcart for my grandmother. She was unhelpful and unknowledgeable about the community rules and guidelines and had to "google" the rules in the community. She also stated that the information she looked up may or may not have been accurate and was unable to provide contact information for someone that would know (such as the HOA). She became unnecessarily defensive about the inquiry and stated she would have to get back to me and I never received a call back from her. We ended up flagging down someone that worked at the community pool about rules and handicap accessible areas for my grandmother. I will never book under Resort Realty and I cannot believe the subpar customer service I received. read more

My family rented a property through Resort Realty in Corolla, NC this past week. I am not one to complain or write reviews BUT I feel that other consumers need to be warned. We paid top dollar for a rental house and picked one that looked really nice online. When we got there it was terrible! The house was in complete disrepair. Just walking up the steps there were rusty nails hanging out on the stairs, the front of the house was covered in cobwebs, the decking was pulling up away from the frame, the carpet in the entry was pulled and tethered, the carpet was soaked from the bathroom on the entry level. AND THAT IS JUST ENTERING THE HOUSE. The carpets throughout were dirty, the fabric on the couches in the living room was torn and disgusting, the microwave was dirty and didn't work, the main bathroom faucet was broken off and set on the side of the tub, the railing on the top deck was separated from the wall and not supported, the outlet on the top deck was pulled away from the wall with exposed wires hanging out. All the paint on the house was peeling and the pool pump was leaking. Nightmare!!! read more

Paid for vacation in full. Received email notifying me I was paid in full 5/10/2022. On 5/12/2022, from a different email address resortrealty.onmicrosoft.com, they sent a notice that the e-check had for an unexplained reason not been processed. However, onmircosoft.com is not recognized as a valid sender of resortrealty.com emails, so Gmail put it in a spam folder, where I never saw it. They then called me a month later, on 6/7/2022, and told me my payment had not gone through, that it was now too late to pay by e-check, and I would have to use a credit card and pay a $50 fee to do so. They were completely inflexible about the method of payment and the fee, so I paid it. If you're going to send out important emails about payments, you HAVE to make sure you do it from a valid source, properly associated with your domain resortrealty.com, or they will be flagged as spam. The operator at RR told me to check my spam folder because sometimes their emails go there. I checked, found it, and then later she told me she'd never heard of this happening before. She also told me the CC fee was set by the CC company and could not be waived. Odd. CC companies don't normally charge a flat fee of $44.95 for all payments. So I'm pretty sure I just got scammed out of 50 bucks. Was at the same property last year, no real issues with the property itself or the booking, but to echo another review up here, some guy came by while we were not there supposedly to change the air duct filters. He evidently didn't knock hard enough to rouse the dog sleeping a few feet in front of the door he walked through. The dog freaked, ran at him barking, and apparently bloodied his head on the door frame or something. We arrived back shortly after and he told us his tale. Then he went to his truck for a while, and then came back up and knocked on the door and told us he thinks maybe our dog had bitten him. These people are SHADY. They are coming into your place when you are not there on odd pretexts, not even knocking, apparently, certainly not knocking enough to wake you up if you are napping or something. I don't know what is going on, but it ain't good. These guys are horrible. read more

This review isn't so much for the realty company but for a house they rent. While I think their cleaning services leaves much to be desired, the house itself is a pit. Below is the review I wrote on Carolina Sunset 1537: Out of all the years we have spent in Corolla, this house is the worst we have stayed in. The house is EXTREMELY filthy and has an excessive amount of bugs. The living room furniture is as bad as in a frat house -- we had to cover it with double sheets to be able to sit on it. The realty company sent out people to clean/disinfect, spray for bugs and work on the HVAC system since it stopped working while we were there. The house needs updates including all appliances, flooring and carpeting, HVAC system, water heater, mildew-covered patio furniture needs to be replaced, window treatments are disgusting and windows don't have screens. Even the pool cues don't have tips. Guests staying in this house are also asked to put water in the pool and hot tub daily. We asked to be moved to another house but the owner said no. He or she should be embarrassed to own a house in this condition and take money from people looking to have an enjoyable vacation. Don't even think about renting this house. read more

This is the worst realty company to use. They cancelled my first reservation 48hrs before we were scheduled to arrive. Refused to help and sent me one option that was not even comparable. After searching their site (only because they already had my money) I found a sub-par home that was more expensive then my original home. They didn't accommodate and made me pay the difference even though they cancelled on me to begin with. Low and behold Sat morning (check in day) I get a call to tell me the owners are still in the home and they forgot to check. FORGOT TO CHECK?!?!?! All they offered was to refund the one night from our reservation. No duh! If I can't stay their the least you can do is refund me. They made it seem like it was a favor or something. Finally a day later on Sunday we head out to the "voyage" oh it was quite a voyage alright. The house reeked of smoke mixed with mildew in the basement, the middle floor room had mold on the wall, carpet on the main floor and stairs was so filthy I didn't even let my kids walk barefoot on it, the pool and hot tub had sand in it was just gross, the coffee filter was so dirty it had a gel like substance on it (we spent two hours cleaning it), lastly the screens on the top deck porch were ripped and no one ever told us! My 3 year old almost climbed out of it (on the third floor of the house). The house has great bones but the owners failed to upkeep. I called the office and complained about all of our findings and they basically accused me of lying because the owners had just been there and all they could do is send a carpet cleaning service but then we couldn't access the upstairs floor for (24 hours) mind you that is where the kitchen and our room was. Immediately was threatened and told "no way are we letting you out of a contract". The worst customer service I have ever experienced. We checked in a day late and left a day early. That's how awful our experience was. DO NOT RENT FROM THIS COMPANY EVER! read more

Resort Realty - Coffee filter goo - Vacation Rentals Near Me - Corolla, North Carolina

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Nope. If asked if I would refer them it is a HARD NO. My rental property was clean, unlike the many other reviews here and on the BBB and other review sites. Take a look at the BBB - Better Business Bureau issues people had too before you book. Although my rental was clean, dealing with this resort rental agency was frustrating. Why work with a rental company who is frustrating?? When you call (check in as well as issues and questions during your stay), I found the phone is often NOT at all answered and sometimes voicemails get returned and sometimes not. Many times, I had to call over and over and it took 45 mins + for anyone to answer the phone. If you have an issue during vacation, how fun is that? Its consistently low level of response and low level of professionalism. My opinion of course! They sent a guy to change the furnace filters but oops- never notified me. Not surprised. The person said if I wasn't home, he is authorized to come right in to do that work. Think about that. The rental agency doesn't bother to notify you and this person can walk in when you are sleeping, in the shower, out of the house (with your valuables not fully secured), etc. They are supposed to notify you but no one seems to be working hard to do a job well done. Read as many reviews as you can before you make a decision. I will never rent from them again. read more

Sound Retreat, 878 Drifting Sands Dr, Corolla, NC 27927 The house was huge, plenty of space and we had a great time. However, there were some issues. 4 pool sticks were unusable. The batteries remote control were dead. No replacements could be found. There were only 10 forks for a house that could fit 15. We called the rental office that day, a new set of silverware, 4 new pool sticks and batteries were delivered on the next day. Thank you! The bathrooms were not cleaned thoroughly. The bathroom to the top floor bedroom was partially cleaned, there was disgusting leakage on the front bottom. Hair was in the showers. Floor not cleaned and barely swept. The shower doors on the top bedroom did not have a bottom track and had fallen out a couple of times. A can of chewing tobacco was found under one of the mattress protectors on one of the bunk beds. Many light bulbs were missing as well as the front of the house and decks. The top bedroom had carpeting, but also had fleas. My legs and ankles were bitten horribly but I did not realize this until the morning we left to go home. I thought it was from bugs from outside until it dawned on me that every morning I would get up and had itchy bumps on my body that were not there from the night before. We had brought two dogs, both are not outdoor dogs, and one had a flea bath before we left. Did not notice either of them scratching during the visit. This house needs a good, thorough HEAVY cleaning!!!! Window and door sills were moldy with dead bugs. The washer and dryer worked well. Kitchen stocked. The pool was not cleaned prior to our arrival. The filters were clogged and one of the adults had to clean them out, fill, and skim. The pool cleaners did arrive on Tuesday and cleaned the pool and hot tub. We saw the bottom of the pool for the first time that day. Upstairs had all wood floors and plantation shutters. The noise from conversations and TV was ear shattering!!!! We complained to the Resort Rentals. We had fees refunded and an offer of a $200 discount on our next rental. We were offered a cleaning crew to come out, but we had settled in with 8 children and thought it would be disruptive. This was a service that needed to be done before out arrival. Pictures of the window and door sills were shown to the asst. manager and, again, an offer to have the house power washed. This should have been done earlier. The board walk to the bay had overgrown bushes, trees....they did come out and trimmed the area. For $3,700 for rent we were very disappointed of the condition of the house. The neighbors next door told us that one family arrived, went in the house and came right back out demanding another rental. A great house! Just needs the proper attention to bring it up to the standard of quality you would expect. After reading all the other reviews about Resort Reality I won't be using them again. read more

We rented an oceanfront property called Sand Dancer in Duck from this company. Lets just say that the minute we got to the property we knew we were in trouble. As we drove up to our property we had to go through a wall of what we thought were mosquitoes. We opened our car doors only to have this bugs flying through our car and hair. YUK!!! Once we got into the home we were greeted with filthy carpets and upholstery, dog hair on the kitchen counters, sticky kitchen floors and just the overall feeling of dirt!!! I immediately started cleaning and stayed up cleaning until 1 AM the first night. This continued for the next two days with little assistance from Resort Realty. Like others who wrote reviews, this company is not worried about the customers once they have your money. I wrote several emails, sent texts and made several phone calls only to be met with deaf ears. Finally my husband and I decided to make a trip to the Corolla office. Once there we were met with an extremely rude receptionist and a young man named Scott who was a property manager. He agreed to listen to our complaints but was unable to give us any quick results. Slowly a few things got taken care of but by then I had lost 3 days on the beach. Finally the carpets and upholstery were cleaned but they were in such bad shape to begin with that it did not make much difference. There is so much more I could write. I vow to never rent from this company again and who ever owns this house really needs to come and do some cleaning and remodeling. It is so damp and moldy inside it should not be rented!!! read more

Very disappointed with this company. For years we have had wonderful family vacations at the OBX until we picked our rental home through Resort Realty. Steer clear! read more

ZERO STARS. agree with Jennifer O. They should definitely be call the SUCKS TO BE YOU REALTY. Rented an ocean front home through Resort Realty, named Whale Rested #1516 in Corolla, NC. Unfortunately, we were delayed beginning our vacation because of hurricane Dorian. Resort Realty told us the home was inspected and ready for occupancy on Monday, Sept 7. This home was filthy and dangerous. Dirty carpets, peeling paint, hair in toilet, complete with mold. Shower tracks were significantly moldy. Hair hanging from a towel. Towel bars that were broken, leaving just the mounting bracket sticking out. One of the bedroom floors was wet enough that it squished when walked on and the bed was also wet. Pool deck that was nothing but splinters complete with rotted out holes, one big enough to put your foot through. Rusted nails protruding through deck. Pool furniture that was also dangerous to sit on, totally splintered, rotted and broken slats in every chair. Steps to the beachfront deck were also rotted. Screws were sticking out of wall where outside door was ripped off. Electric outlet hanging off wall. Outside lighting rusted with some kind of exposed wiring. Filthy handrails, totally rusted microwave and rusted dirty refrigerator in downstairs mini- kitchen. Totally unsafe for adults let alone children. WE DID NOT STAY IN THIS HOME.....RESORT REALTY CLAIMED THE HOUSE WAS HABITABLE AND REFUSED ANY REFUND EXCEPT THE WEEKLY CLEANING FEE OF $125.00 THIS HOME BEARS NO RESEMBLANCE TO THE PICTURES CURRENTLY FEATURED ON THE RESORT REALTY WEBSITE. read more

This company has awful customer service and incredibly shady policies. We were scheduled to arrive Saturday but got delayed for weather. On Monday, when we were able(2am), we started our 11 hour drive, calling 3 times on the way to make sure the house was ready and that we could check in as soon as we arrived. They told us yes all 3 times. We arrived at the office at 1 and were told that they had scheduled a realty viewing to sell the house and that we were not allowed access until at least 4, but possibly not untill 6. Mind you, we started paying on Saturday, so technically we paid for the full day Monday, and were denied entrance to a home we had already paid for. After a rude, dismissive, condescending conversation with the manager, we were told nothing would be changed and no other concessions would be made. We asked for a late check out since they stole an entire day from us and were told we could, but we had to pay the standard late check-out fee. DO NOT work with Resort Realty. It is apparently run by a bunch of crooks who don't give a crap about their customers. read more

Superb customer service. We arrived late, our keys were in the box as promised. We preordered our linens for treasure island condos. Condos we super clean. Easy check out with a simple phone call from the condos phone. Clean up was simple and tipped the maid since we had to rearrange decorations to keep the little ones from breaking them. read more

This is the 2nd year we've rented from Resort Realty. Last year we had a great experience and the house was in phenomenal shape. This year we've had some issues which they've tried to resolve. I'm still waiting on a final resolution from them, and will finish my rating once I've heard back from them. At least one day of our vacation was taken up trying to deal with the issues the house had. I'm hoping they are fair about the resolution. read more

Resort Realty in the OBX is a nightmare to work with! We got into the house on 7/21/18 and it was filthy! Candy wrappers, piles of sand and dog hair on the floors, old food crusted down on the kitchen counters, hair and dirt in the showers, the list goes on. The front gate was broken and lightbulbs out, remotes were dead and no working vacuum cleaner (which explains the dirty floors). One of the king bed's bedding was soaked with an unidentified liquid. I called the office, but they were closed since it was after 6pm. They sent someone out, the next morning. to check on broken things and he discovered that the unidentified liquid, on the bedding, was from a leaking roof. They offered to have house keeping to come back out, but I spent the first two hours of my vacation cleaning, so that offer was invalid. They also said they would have the roof fixed ASAP, since it was supposed to rain all week. It is now Tuesday morning, one bedroom is flooded and can't be used. The hot tub is broken and the realtor offered us $200 towards our next rental with them. There will be no renting from them again! We asked them to make this rental "right" but they refuse to and are avoiding out calls. Very unprofessional! read more

My family stayed at Noden's Mooring (925 Lighthouse Drive) in June 2014 for a week. Here's what we experienced: 1) We arrived late with the understanding that our key would be in the box at Resort Realty, but they forgot to put it out for us. We had to wait almost 2 hours to get into our house. To compensate for the inconvenience, we were given a pizza coupon. 2) The house was not as clean as would be expected of a rental that charges thousands a dollars/week to rent. It is an older house and has not been kept up as it should be. It is dated and has substantial cosmetic damage on the inside. 3) My mom rented 8 beach chairs for the week. When we arrived, there were only 4 and they did not bring the rest until 2 days later. We were not compensated for the days we did not have the chairs. 4) After using the pool and hot tub and realizing how unclean (hair, bugs, etc.) the water was, we refrained from enjoying the amenities. As a result of using the hot tub once, two of my sisters contracted Hot Tub Folliculitis, which is an infection that covers your body in small blisters/sores. They went to a clinic for treatment, paid for an antibiotic, cream, etc. and spent the rest of the trip unable to sit/lie comfortably and feeling miserable. Come to find out, Folliculitis can affect you for up to a year. They're still finding new sores and have to stay out of the sun to prevent further damage. They were recently informed by a new doctor that the scars that cover their bodies are actually skin pigment that has darkened and should fade in the next year or so. 5) We asked Resort Realty to merely compensate us for the doctor's visit and prescriptions. First, they had to have a meeting with the board and contact the home owner. After two months and my mother calling repeatedly, we find out that both the home owner and Resort Realty refuse to compensate claiming that they are not responsible. However, they were generous enough to offer a $100 discount for our next stay. Ridiculous. How exactly is a property management company not responsible for their property? I would absolutely NOT recommend this house or Resort Realty to anyone. read more

I was disappointed with the house rented from Resort Realty. My biggest complaint is that the house--Hook Line and Sinker-- was not as advertised. After our return, I wrote a review on the house's webpage on the Resort Realty site so that others would have an honest view of what to expect at this house, and it was never posted. read more

These people are TERRIBLE! 1st off the picture of the place we looked at must have been an old picture because when we arrived the place looked beat up and weathered not as pictured. So when we arrived.... 1. Our check in was delayed by 2 hours and when we finally arrived at the house the door appeared to be kicked in also the roof had been leaking for a very long time. When we called to see what they would come fix said both door and roof the manager was the nastiest woman we've ever delt with. She wouldn't transfer is to a difference residence even tho the roof and wall were soaked and we had a pregnant woman with us. We were concerned with mold but they didn't care and said we wouldn't be compensated. When the repair man arrived he was skeptical of what we told the manager then he fixed the door and saw why we were furious and told us how he's been tilling management how their properties needed updated and repaired but refused to pay for the properties even tho they cost thousands a week. Also the night before we left we called to make sure everything was ok to come down because of the storm and we were told "everything is fine down here the storm will be blown over by Sunday and the house has been cleaned and is in good order". As previously mentioned that was a lie and their insurance is only good for a refund so of course we bought it and they lied to us to make sure we came and couldn't get a refund. The house was ok clean but we were also told our pool would get cleans and has still yet to be cleaned. If you do stay with them which I do not recommend because there seem to be more professional reality companies down here we will do business with in the future, do NOT stay at 831 Corolla drive because I'm sure by then you will die of black mold read more

If this is type of home you rent for someones vacation, your not worth it. We rented Toad Hall, 1214, and it was HORRIBLE!!!!!!!!!!!! The water smells like rotten eggs. We called the rental office about several issues but never got an answer on this one. As we looked through the books in house I discovered a comment book from other renters, the water has been a problem for years and the owners do not care. Other renters have even had trouble with broken pipes and been refused a refund by the owners of this rental. The other issue would be the insects. There are so many in and around the home that the name should be changed to spider hall. I have so many bites it is unbelievable. We had to shower outside and immediately spray ourselves with bug spray. When we were away from the home the vacation was enjoyable but the thought of returning to the rental was so bad was just left the island early and cut our losses. read more