I had a good experience with this company. I needed my fridge fixed. I made an appointment easily…read more They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable. I had a good experience with this company. I needed my fridge fixed. I made an appointment easily. They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable.

STAY AWAY FROM THIS COMPANY!!!!! If I could give negative stars I would. I have a dryer that does…read morefour way venting. I needed it switched from rear to side venting. When I called they said they could definitely do that and scheduled me. The person they sent was AWFUL!!! He had no idea what he was doing, pretended like he did until he got the whole dryer taken apart and then said "oh you can't side vent this because there's not a hole here" when there is a knock out clearly marked and it says it in the manual that you can do it. Then he tried to charge me $79 for not knowing what he was doing. When I refused he got very aggressive and more rude. He called me stupid and threatened me when he left, repeatedly saying he "would see me soon". As a women it was TERRIFYING. Im really glad my husband was here but I would be so scared if he was in the house with a woman by himself. Frankly, call literally ANYONE ELSE before you call these horrible people. Also, in case they try to say the dryer isn't four way venting the model is GTD58EBPVDG It literally says it in the manual.

I had originally posted a one-star review based on my experience with how CLT Appliance determined…read morethe pricing for my recent service and how that pricing was communicated to me. After posting my review, the manager took the time to personally call me and send an Email providing a detailed explanation addressing the reason for the significant price increase. Because of the way CLT Appliance handled my concerns, I want to update my previous review. My original concern was regarding the pricing of a repair and the inconsistent explanations I received about why the cost had increased significantly compared with my previous repair and a recent quote from the company. I want to be clear that my concern was not with the technician. He was professional, courteous, arrived on time, and completed the repair well. After reviewing my feedback, the manager from CLT Appliance reached out to discuss my concerns. I appreciate that the company took the time to listen and address the situation rather than dismissing my feedback. I also appreciated that my initial conversation with the manager's assistant was escalated and handled promptly. The manager reviewed my concerns, provided additional clarification regarding the pricing, acknowledged my frustration, and worked with me to resolve the issue. CLT Appliance ultimately refunded the $125 difference that was the source of my concern. I appreciate a company that is willing to listen to customers, take accountability, and make things right. While my initial experience left me frustrated, the way CLT Appliance responded afterward demonstrated a commitment to customer satisfaction. I also want to again recognize the technician who performed the repair. He was professional and did excellent work. Thank you to CLT Appliance for taking my feedback seriously, following up, and resolving my concerns.

Review needs to be removed. Wrong company. Dont know how to remove a review blahblahblah it needs…read moremore letters......."...........

Super quick to get my dishwasher repair scheduled. Jey was really thorough and got everything fixed…read morein under an hour!

The repair of my dryer went very well. The hardest part getting to the washer due to it being a…read morestacked unit and there was only one tech having to juggle the dryer off my washer and then putting the dryer back in place. The dryer hose is now a crimped somewhere because the dryer is now throwing a " DO" or dryer overheat due to the tight proximity of how the u it had to be put back. Otherwise a great service.

Very professional and polite on the phone and especially in-person. I felt very comfortable w/…read moretheir technician being in my home and that he paid close attention to detail. I highly recommend ABC Appliance Repair.

ABC Appliance Repair came out to our house over a month ago for a basic dishwasher repair. We paid…read morea service call fee. They advised they could repair our problem. It has been over one month, and we are still without a . It has been nothing but excuse after excuse, and that is only when we contact them because their communication is absolutely abysmal. I would call the office to find out what is going on, and the office would have no clue, and I would end up getting a text from the service tech with yet another excuse as to why the repair hadn't happened. They made no effort to keep us in the loop or advise why we still don't have the repair they assured us. It has always required us to call the office or the service tech to find out what is going on, only to be provided yet another excuse. Do not use these people.

Trying to get through on customer service was nearly impossible. First everything I selected took…read moreme to an automated robot that wanted to find a store or repairman that carried or serviced my product. I had a simple question about a part I found inside my oven door when I separated it to clean between the glass. This part was loose inside the door. Finally when I got through on the customer service line to where I should have been connected to a live person, I was on hold for about ten minutes, and then the call was disconnected. When I tried to call back, the robot said all employees were at a training session and I needed to call back. Your entire company needs to be trained on service. If it was really true that you have so few customer service reps that they all need to be in training at the same time, you should leave a place for us to leave a number so your company can call us back. How many times today will I need to call back, go through that entire annoying phone tree only to be told the employees are still in training? Please improve your 800 number! ...After 45 minutes on hold I finally got through to customer service. I have never had anyone seem less concerned with helping me, and she started out by chastising me for taking off the door to clean between the glass. After very rudely scolding me, not helping me with my problem, I asked to speak to someone else. She put me back through onto the phone tree. I guess I will be on hold again for another 45 minutes. Unbelievable. .....update... I want to give 5 stars to Demetrius, who was the 2nd customer service rep I talked to. He tracked down the part in about 1 minute and showed me where on the website to look on the manual to see where on the door the part went. BINGO - thank you! But the long and winding road to get to this very helpful rep was still one-star.

Don't buy it. If you like to see the clock when looking at…read moreyour microwave, don't buy this. If you want to open the door to your microwave to see the clock, then this microwave is for you! Who builds a microwave, with a clock, but you can't see it unless you open it? Oh, and when you walk by it at random times, it's on. They said, we designed it like that. Who approved that?! Also, the worst customer service experience ever! It's like buying an alarm clock, but you only see what time it is if you turn it on.

Technician Oleksandr inspected my washer for approximately 20-30 minutes and concluded that the…read moreissue was the spin basket assembly, stating it would cost $800 to replace. As any reasonable customer would, I asked for a breakdown of the cost and an explanation of how he determined that this specific part was the cause of the problem. He was unable to explain and instead dismissed my questions by saying the washer was old. I followed up by calling the company directly and asked how the same part for a 2004 washer could be found online for around $200. The supervisor responded that they purchase parts from a "reputable website." When I explained that the part I found was an OEM part from a reputable source, no explanation was given for the significant price difference. I then requested to speak with a manager, owner, or someone higher up, but was repeatedly told that no one was available. At no point was a clear diagnosis, justification, or cost breakdown provided. This experience gave the impression that the company assigns inflated, arbitrary prices without being able to clearly explain the root cause of the issue or justify their diagnosis--yet expects customers to blindly trust them. After reading other reviews, I noticed a consistent pattern of similar complaints. At this point, it's clear the issue is not the customers.

I was referred to this company by a friend. I called Sunday and had a appointment for Monday…read moreevening. Yuri let me know when the tech was on the way of my house. The tech took off the front of my stackable washer and dryer and in less than 5 minutes said I had a loose washer belt. I asked him how he knew because he didn't run a diagnostic test or anything, he said he just did. The tech said it would cost $250 to fix it and this seemed very high to me. I called Yuri to inquire a price for the belt and a teacher discount. Yuri would not give me the price of the belt, so I quickly Googled washer belts and they are under $40. I asked why the price was so high and he said labor starts at $225 and that was baseline. I asked why that wasn't disclosed with me over the phone on Sunday and he said the company doesn't do that. So, overall a price for the belt was not provided and only a $5 teacher discount was offered. I decided not to move forward with this company. I do not recommend them and will not be telling friends to use them. I was informed, even with a receipt the cost of the product would not be provided.

11/18/2023-…read more Purchased a Frigidaire countertop portable ice maker. I've been researching many brands, but wanted something without high maintenance and didn't want to spend a lot.. Lucked out and got one for under $70! Pleasantly surprised how quiet it is and how quickly it made bullet ice cubes.. Definitely going to be used a lot in the summer!

Don't buy a refrigerator from this company. I unfortunately bought all my appliances from Home…read moreDepot. The refrigerator was Frigidaire Gallery. Model GRFC2353AF Serial # 4A52926957. It started having issues of shut off and on with non-stop alarms on may 5th. It's under warranty, so Home Depot would do nothing. I had to pay a local company 480.18 to come out and try to save my food. It didn't work. Frigidaire sent the repair guy a week later. Now they have the parts but won't get anyone out until the 27th. The refrigerator won't cool enough to store food. Plus, I still get the burning electrical smell. Stay far away from these two companies when buying appliances.

I had never heard of this place before. I stopped in to browse some end tables. The prices were…read morecompetitive on certain items like television and dining room furniture. It is certainly more cost-efficient than Furniture Row, but closer in prices to Ikea. I have yet to order anything, from here, so I can not speak to the quality of the items. Where this store really stands out is in terms of novelty items... They have arcades style games to create a home arcade. Home work out equipment and gorgeous kitchen appliances. Shout out to the hardest working young sales representative in the area, Da'Kari. With energy, transparency and personality to spare... This sales superstar is a professional pleasure to work with. I have read some of the other reviews here, but I didn't experience any of those shady tactics with our Salesperson.

very cheap furniture, we bought our furniture around 2 years ago and it is terrible... first no…read morepadding on arms of couch and second the couch cushions are wavy from the foam/ layer of batting....so take my advice and go somewhere else... it's only me and my husband so there is no way it should look like this! I don't think the warranty is still effective