Cooper and his team are simply first rate in every way. They assisted with the initial design and…read moreexecution of our buildings' security entry system. In one particular entrance there was a formidable challenge in saving an existing antique door. The Eastern Team's solution was on point. The existing door operates as if it's brand new and is as secure as every other entrance to the building. The equipment and system recommended and implemented is a perfect fit with features that operate as promised. Follow up and troubleshooting post installation has been equally as impressive. Eastern has just replaced an additional outdated entry system at another of our properties. Once again, they took great care in planning and installation. By placing the new system into the footprint left by what came before, they reduced intrusion into the historic façade of the building and minimized costly repairs. You will k noir be slapping red with these folks. They are the real deal!

From the owner: Syracuse’s trusted security and life safety partner for nearly 50 years. We design custom security…read moresystems for homes and businesses, backed by 24/7/365 professional monitoring and fast on-site emergency service. For reliable, award-winning protection, call (315) 422-4141.

Very bad customer communication. Wanted to close my account due to personal reasons. Was given a…read morecomplete runaround. Was forced to pay an additional month of service. Wouldn't cancel my account verbally. Had to send document via email. Totally unsatisfied with their on phone customer service.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Gladd Security has been an exceptionally reliable and consistent business to work with. I have…read morecontacted them professionally to do some exterior door and lock repair work for my office. They have an excellent response time, and helpful and knowledgeable service technicians. Their prices are very fair, the work they perform for my office is terrific. One lock actually works better then it ever has since they came and adjusted it. I use them for all my key needs as well, both personally and professionally. I've never had a copied key fail. They are also VERY fast in store. I had needed an extra house key cut for a month and kept forgetting until last Friday. I don't like going to stores close to closing, but I made it there about 7 minutes before closing. The young man at the counter literally had my key copied before I could finish apologizing for coming so close to closing time. The cost for copying keys is better than going to the big box stores, and the results are far better. I'm so glad we started using Gladd Security and we will continue to do so for all of our needs, both personal and professional. They are professional, reliable, and their work is excellent.

This is the second time that Gladd Security has helped us with our car key fobs!…read more The first time...we needed a new key fob for our daughter's VW and the dealer cost was over $500!!!! Gladd made one for us for just over 200 with tax!! The second time..... The key fobs stopped working for our Nissan Altima, changing batteries didn't help..... and Nissan would Have charged $300 just to look at it!! The Key Fobs just needed to be reprogrammed and Gladd Security was able to do it for under $100 and in 15 minutes.... So if you need any help with Key Fobs for cars..... they should be your first call!!!!

Very poor customer service. it takes forever to get them on the phone too. They do not support…read moretheir own equipment. Beware, you will pay every time they come out. Zero warranty even though the salesman says you are covered. I have been trying to cancel, but when I call they deceitfully say I signed up for an offer when my equipment doesn't work. Now why would I have done that?Does not compute! My advice is to find another company.

It's not the Syracuse office that is the problem. It's John S.T. That's a huge problem at…read morecorporate. Customer service speaks poor English. They screw up billing so you have to babysit them. John accused me of not paying my bill when I'm on automatic payment and the mistake was on their end, and yes, there was plenty of room on my card for the other charge ( that by the way, I cannot get a straight answer on what the payment is supposed to be). Proceed with caution. John should be fired and I will be taking this further

James offered sound advise to help keep my home secure! Now I can travel with peace of mind!read more

From the owner: Doyle Security Systems is a leading provider of integrated security management products and…read moreservices. Whether it's Intrusion or Fire Alarm Systems, Video Surveillance, Carbon Monoxide Detection, Maintenance & Inspections or our U.L. Listed Central Station, we take pride in our design, engineering, installation and service expertise. We offer the best products and greatest technical resources and training in the country.

To all prospective and new customers:…read more I want to share my personal experience so others can make an informed decision. Eric is the individual who runs this business, and Daniel is a family member who is also involved. I want to give credit where credit is due--and I will also speak up when I feel something is not being handled properly. Eric is very good at selling the product and explaining the security side of the business. I also give credit where it is due regarding the installation itself. However, my concern began after the installation was completed. Initially, they were responsive when service was needed, including coming out for service calls with a $100 service charge. However, after one or two service visits, my experience with communication changed significantly. My calls and messages have gone unanswered, and I have had difficulty getting assistance with equipment that I am paying for. I tried to avoid posting anything because I wanted to give them the benefit of the doubt and allow them an opportunity to address the situation. Unfortunately, that has not happened. At this point, I have a security system that is not properly recording and a camera that is not functioning, while I am still trying to get a response regarding the issue. I am sharing this review based on my own experience with the customer service and follow-up after installation. If the company would like to address the situation, they know who I am and are welcome to reach out. I believe businesses should be held accountable not only for selling and installing a product, but also for standing behind it and providing reasonable customer service afterward. Find yourself a reputable company and spend the money.

From the owner: Security Camera Direct is your trusted security provider offering custom solutions for any size…read moreproject and budget in Syracuse, NY. Our state of the art products maintain safe environments by using advanced technologies to reduce crime. Coming soon to Georgia!

Kevin was able to come into our church and look at our PA system and for a reasonable amount of…read moremoney we were able to get back to where we needed to be. He completed the work promptly and left the area very clean

Covert Security installed cameras at my farm. Owner Pete(r) Covert is very professional. The quote…read morehe gave us was competitive. The staff who installed the cameras was very skilled and polite. This was overall a five-star experience. Thank you Pete & crew. You did a terrific job. Ulf Kintzel at White Clover Sheep Farm, Rushville, NY

From the owner: We are a small local company with over 26 years of design,installation and service.Meet our team…read moreand discover what security truly is.With help from Covert Security Inc.you can get the burglary deserve

Rapid Response Monitoring Services is a horrific company. They don't care about your degrees,…read moreskills, or experience. If you don't pass their ridiculous, one-size-fits-all test, you're automatically disqualified--even if you're overqualified for the job. Brilliant, capable people are overlooked because they're too obsessed with this useless test. Meanwhile, if you're robotic enough to pass, you'll get in, but don't expect anything more than rock-bottom pay. Great talent wasted, all because of their ridiculous hiring process.

Horrible customer service After 20 years with Rapid as the…read morebest comer service I have ever had.... they are now the worst customer service I have ever had. Not my first complaint that went ignored So bad in fact that my alarm monitoring company has also left them after many years... because of the many complaints like mine Do your own diligence before you sign up with this company

Gave a reasonable estimate, then proceeded to claim he ran into unforseen issues so change order…read moreupon change order came. He got in over his head and was never able to finish the project, but demanded payment in full anyhow. There is much more to the story if anyone is interested.

Good job, the technician was professional and personable, the quote was accurate. I would most…read moredefinitely use them again.