I hired this company to refinish the hardwood floors in my home, which are approximately 100 years…read moreold. Justin initially assured me that this would not be a problem. Unfortunately, my overall experience fell short of professional expectations. Initial Concerns On the first day, the owner arrived with an employee to begin work. After briefly applying wood filler for a few minutes, the owner informed me he had to leave. Before departing, he stuck out his hand without saying anything. I shook it which he didn't expect. he then told me he needed the cash. This rubbed me the wrong way. The remaining employee then attempted to connect equipment by pulling wires from two 20-amp breakers without using proper tools, despite my offer to check for a higher-amp breaker. This lack of care and preparation was concerning but I allowed work to proceed. Workmanship and Preparation No thorough inspection of the floor was conducted prior to sanding. Protruding nails were not set, and the floor was not vacuumed or swept before sanding began. When I raised the issue of nail setting, the worker dismissed the concern, stating "it'll be fine." The edging crew that arrived two days later displayed highly unprofessional behavior. One worker shouted profanities loud enough to be heard throughout the neighborhood. Their work caused significant collateral damage, including scuffs and gouges on freshly painted drywall, dents in metal corner beads, a 4-inch hole in the wall, and numerous dirty handprints. Finish Quality While the floors initially looked good before staining and polyurethane, the final product was unsatisfactory. There appeared to be little or no vacuuming between coats, resulting in debris embedded in the finish. When I raised concerns, this was blamed on the lack of heat in the house--though this explanation did not account for the poor preparation and cleanliness. Additionally, the sanding work left extensive waviness throughout the floors, significantly diminishing the overall appearance. Resolution The owner acknowledged the large hole in the drywall and offered $100 off the total price. While appreciated, this did not address the broader issues with quality and professionalism. Areas for Improvement This company needs to significantly improve in the following areas: * Professionalism and communication with clients * Attention to detail and proper preparation before sanding * Care to prevent damage to walls, trim, and other surfaces * Improved sanding technique to avoid floor waviness * Thorough cleaning between stain and polyurethane applications Final Impression Justin was courteous, but based on my experience, I cannot recommend this company without significant improvements to its professionalism, workmanship, and quality control.

Just had our second project inside of a year completed and they did an amazing job again-- always…read morecame at time they said they would ; trustworthy honest all the workers were professional and very detail oriented and great price for refinishing first floor and for installing new hardwoods in our entire upstair and replacing our staircase absolutely highly recommend them to anyone needing this work They even took care of our dog while we had to be out of the house

Replaced carpeting with LVT & new carpeting on stairway excellent service. Would highly recommend…read morethis company

OMG! What a surprisingly wonderful experience I had with this company. I had a small bathroom…read moretiling job that I needed done, with quality workmanship and without getting gauged. Of course, I started with the big box stores to nail down what would be a ridiculous price. Coming up short on so many other potential contractors, I mistakenly searched the web using this company's name--thinking it was another that I had been in contact with. I was impressed by CNY Flooring's online customer photos and testimonials, and afterward the willingness of the owner to arrange a free estimate, then finally and most of all the excellent pricing. I purchased my own tile elsewhere, and used CNY Flooring for the installation only. The owner Sid and his assistant did such awesome work and clean-up after that I'm now considering having more flooring work where I hadn't even thought of it before. I will provide an update and photos when the last piece is installed. But, I can tell you already that if you're looking for quality, timeliness, professionalism, and reasonable pricing, look no further. CNY Flooring is one of the best that I've encountered in 20 years here in Syracuse, and more than a half dozen tile flooring contractors in my home over the years. Can't say enough wonderful things about them. Read less

Asked for a leak repair, was quoted for ~$1200 for everything including drywall repairs. I asked…read morehim to repair leaks and leave all drywall for me to try to save money. He proceeded to charge ~$2300 for leak repairs, excluding drywall, which included replacing ~1.5 ft PVC fittings and pretty minimal copper fixes (which he had to bring in another plumber to fix). When I asked for itemized receipt I was given one that didn't include all payments so he had to spend a half an hour making a new receipt fudging numbers to make up the full cost of what he charged me. Actual itemized receipt is incredibly vague and now home warranty company is refusing to pay because what he charged is simply unreasonable. I recommend going with a more experienced contractor. If I had the time I could have fixed what they did for less than $300.

Jamie replaced our corner shower pan and surround. He was very attentive and reasonable throughout…read morethe whole process. Would definitely recommend and reach out again for projects in the future.

Took deposit and material fees for a 2nd floor porch repair project. Left the project in an…read moreunstable state (see attached photo) and never came back. No explanation, no reply message, simply never returned.

Geovanie and his crew did the interior finishing of a four season sunroom for me--flooring, walls,…read morestairs, and creating the opening for and installing a sliding glass door to connect the sunroom to the home. They were extremely congenial and worked with me to add some extra finishing to the project to make it more efficient. Geovanie has an excellent attention to detail. He is concerned about both craftmanship and customer service. The end result is stunning (and affordable as well!).

very nice gentleman. got the problem fixed and I sm very pleased with his service. will call him…read moreagain.

Company is very responsive and able to fix my issue the same day, wonderful to deal with. Will…read moredefinitely recommend.

I recently hired Redrock Finishes for a major home renovation, and I couldn't be happier with the…read moreresults. They completely redesigned and installed a new kitchen, renovated two bathrooms, installed beautiful ceramic tile, replaced base molding throughout the house, and built stunning new railings for my downstairs staircase. Every detail was handled with care and precision. During the demolition phase, we discovered that my back door had been improperly installed by a previous contractor, which caused significant water damage to the foundation. This could have been a major setback, but Redrock Finishes quickly addressed the issue by replacing the rim joist and kept the entire project on schedule. Their ability to adapt and solve unexpected problems was truly impressive. Owner Bernie Stabb runs a fantastic team. Steve and Dewey, the craftsmen who completed the work, were professional, friendly, and extremely skilled. They were easy to work with, communicated clearly, and delivered top-quality workmanship in every aspect of the project. If you're looking for a reliable, talented, and customer-focused contractor in the Syracuse area, I highly recommend Redrock Finishes. They exceeded my expectations and turned my home renovation into a smooth and enjoyable experience.

We hired Bernie and his crew to remove our kitchen backsplash and install a new one. This…read morenecessitated removal and replacement of the sheet rock behind the tile. We also added an electric outlet and adjustment of another outlet. I can say without a doubt, we have never worked with a contractor that was a better communicator than Bernie Staab. He went above and beyond, even searching out outlet covers to match the ones we currently had. From our first conversation to the completion of the job, Bernie was available, prompt, and courteous. He and his crew were always on time, polite, and very personable. They paid attention to every detail and were always approachable if we had questions. The finished job is perfect and we could not be happier. We will definitely use Red Rock finishes for future projects!!!

Fast and efficient. Extremely nice and affordable! I would use them again in a heartbeat!read more

Eric is a personable, experienced, very knowledgeable, fine contractor who also does handyman jobs…read more I highly recommend him.

Terrible!!! We've done business with a lot of different companies, and Murtaugh Restorations is…read morehands down worst company ever!!! The owner mistreated us & was rude to me; the guy they put in charge of our work came on to me & he's married! He also didn't add some of the work we discussed in the beginning to our quote, which I have proof of in my email. And he very seldom returned our calls!!

Company is a joke if they said they'll repair your ceiling and give you an estimate and send me an…read moreinvoice with cost. Estimator never called me back to set a date and I called again and he said he'll see if his workers can do weekends then never called back on that either. So I called company line to transfer message and another week later never got a call back from that. Over three weeks and I needed my ceiling repaired before I move put of state and NOTHING! I was willing to pay the rate and get it done but apparently my job wasn't good enough or they can fix my swirl style ceiling. Company lacks communication and rapid response to customer needs. Home Depot it is!!!