I had high hopes for this dentistry practice, but they disappointed me time after time.
I work as a physician locally and have a demanding schedule and it is difficult for me to leave work during normal business hours. At my first visit, I was told I had a few cavities. The first dentist I saw was Dr. Matesi. He told me at the initial visit that I could have the cavities filled in two visits. However, he changed the treatment plan without my knowledge. After the second visit, I assumed my cavities were filled. There was a small complication during this visit, however, I still thought he would stick to the treatment plan he had initially told me and emailed to me. However, it was only at the end of that visit (never communicated with me prior to the end) when he informed me that I still had one more cavity left. It was frustrating as I had to rearrange my schedule for another visit that I wasn't planning on. I asked for a different dentist to fill the one cavity he was referring to as Dr. Matesi had failed to be able to communicate what he was doing. I saw Dr. Fisher at my next visit. I expressed that I was thankful to be done, and she told me at the end of my visit that I still had one cavity left after she filled one. I'm not sure if Dr. Matesi and staff lied to me (told me I had one left when I really had two) or if he was unable to count cavities filled vs. cavities seen on x-ray. Either way it is unprofessional or possibly even incompetent. I arranged my schedule multiple times to accommodate these visits, and even made a flight later so I could go to my "last" visit without having to leave work. Dr. Fisher refused to fill both cavities as I was 5 minutes late for my appointment ("we had a late start today"), and told me I therefore needed to come back. I have never visited such incompetent and inflexible dentists. I am unsure if they care about their patients or are just going through the motions with disregard for their patient's schedules.
This dentistry practice is not for anyone who has a hard time making appointments during regular business hours, as they will make it so that you have to come back many more times than necessary.
The only redeeming quality of this dentistry practice is Sandy, the office manager, who is amazing. Unfortunately, as the office manager, she can only do so much. The dentists I saw were the ones who make me give this practice 1 star. read more