This used to be my favorite goodwill. It used to be so good but they no longer sell the good stuff…read morein their stores. The good stuff: - Hard back fiction novels for adults. The hardback fictions that remain are usually children's books which aren't popular that they've labeled as adult books so they can price them $1 high. ($2.92) - I've seen large non-fiction books (coffee table books) priced as high as $6 - music instruments, they don't even sell the starter instruments your toddlers and preschoolers might use - books of sheet music - any vintage item that is in good repair - art supplies (I mean I found some broken crayons) - any designer clothing or bags (even the cheaper things like Gloria Vanderbilt jeans we can get at Costco for $20) - all leather jackets - all trench coats - vintage jewelry - enamel pins or little buttons - toys are mostly gone except some stuffies, especially any which might appeal to Gen X or older millennials as a nostalgia item They send all of this "good stuff" which they get for free and send it to a e-commerce sites where virtually everything starts priced at $9-50. Then they charge $2-7 for handling plus $5-15 for shipping for almost every item. This means for any new item, almost anything will cost you less to order from Amazon. They also tend to overprice things that are new and look ornate. For example, they are currently trying to sell a fountain pen that costs you $23 from Amazon for $59.99. I've emailed them several times since first seeing the item listed to inform them that it looks ornate but it is actually from a cheap pen company. Goodwill packaging which I assume is supposed to be covered by "handling" fee is BAD. I ordered a few things to test them out: - One arrived at my place okay. But it took over a week to leave their facility. When I emailed asking about the delay, they said that the items are only guaranteed to leave after 5 business days and Saturday and Sunday are not business days even though they are open on Saturday but closed on Friday. I ordered the item on Saturday, which meant it took they kept the item for 10 days to ship. - One lot of pens, for which I paid $25 in shipping and handling... they literally scraped into a plastic grocery bag then put the bag into the bottom of the box. The bag contained a delicate, early 1900s: mother of pearl dip pen with a gold nib which had a box that they declined to use, a glass fountain pen (also not in its box) and a bunch of nibs... plus 3 bonus razor blades all shipped 2000 miles to me with all the padding ABOVE the items. - Another they described as an inkwell (I am an artist)... it wasn't. It was 12 inches tall and a wine bottle. They provided no photos to give reference to size. - Another was a t-shirt press and it came wrapped in two boxes with no padding. The two boxes were held together by a piece of tape that may have been 2 inches long. If an item doesn't sell through their website on the first few rounds.... Like all those starter music instruments you might have bought for your kid for $5-10 and used artist loft kits that they were trying to start at $25 (when you shipping and handling fee ). They auction them off in giant boxes for hundreds to thousands of dollars. If you can avoid it don't shop at their stores, take the time to find another thrift store. But above all don't donate your items. They are taking the goods you are donating to help others in your community and selling them to people who have money to get into bidding wars. Meanwhile they are paying their CEO's up to $750,000 a year while paying their disabled employees as little as $0.75 and hour. No I didn't leave out a number. Seventy-five cents an hour. I recommend SVDP, Value Village, Humane Society Thrift Stores, Scraplants, and Habitat Humanity Re-Store. All of these are great places to donate and great places to shop. References regarding pay and Goodwill, I've seen no evidence that they've improved their ethics: https://www.nbcnews.com/news/world/disabled-workers-paid-just-pennies-hour-its-legal-flna6C10406957

They do a good job of sorting through what they want and they want most everything. Very happy with…read morethe personnel at this location

I was looking for a dress for my sons wedding. The ladies in this Consignment Boutique were so…read moreamazing!!! They took their time to help me find all I needed for the wedding!! I highly recommend them to everyone! They have so many beautiful items at great price!

I think there's a lot to love about Serendipity Consignment, but my experiences here have been…read moremixed in some pretty substantial ways. The good: Their selection of clothing and especially of special event dresses is fantastic, the owner is very warm and helpful, and their clearance area has fantastic prices. Unfortunately, as I mentioned, I've had some not-great experiences at the store: The first time I went, my visit was fine. The owner wasn't there, but one of the two people working was really nice, and I found some great deals. My second visit was pretty stressful. I went in with my fiance and stepdaughter to look for elopement dresses. The woman working there, who was older and had gray hair, asked us if she could help us find something. We told her that we just wanted to browse. In response, she told my stepdaughter that there were some cute dresses she wanted to show her. My stepdaughter is a sweetheart and very shy. She didn't want to correct the woman or really have to deal with her at all, so I again told the woman that we were fine and just wanted to browse. The woman's response was to again tell my stepdaughter to follow her. My stepdaughter was deeply uncomfortable, and at that point, so were my fiance and I, but she begrudgingly followed the woman. We didn't understand why this woman was seeming to want to challenge our desire to browse. She didn't ask us once what we were actually looking for. Once my stepdaughter was able to break away from the woman, we left. It was the oddest experience--like some weird power play that we didn't understand. I didn't want to let that experience ruin Serendipity for me, especially because it's important to me to support small businesses. So I decided to give it one more chance a few months later. They really do have a great selection of dresses, and I was still looking for something special. That day, the owner, who seems like a really sweet person, was there and the shopping experience was a good one. I purchased two beautiful previously owned dresses. Here's where the experience went south, though; I made the mistake of looking up how much the dresses cost new once I got home so I could congratulate myself on my deal-finding skills. I discovered that they cost LESS new and that they were still available for purchase. So I paid more than I would have had i purchased them new, and the receipt indicated Serendipity doesn't take returns. It was very disappointing. I still might go back at some point, but I'll be checking the cost of items before I make any purchases, and I'll be reserving my visits for times that the unpleasant sales associate isn't there.

Service was wonderful ! Great selection of so many things . Visit this shop and enjoy the many…read moreunique and wonderful treasures . So many great gift ideas ..

So many decor items at really reasonable prices. You just can't go wrong shopping there.read more

The cashier with the dreads is very rude, impatient and acts like people are bothering her when we…read morewant to look at something in the case or ask a question. She needs to go. Otherwise the shopping experience is ok.

Ivonne at the Fayetteville location is disrespectful and unprofessional. I frequently shop at this…read morelocation and have never encountered any issues with any employee until today. She has poor etiquette and customer service skills and therefore doesn't need to be in the front of the store.

Great for furniture. First time or students not wanting to spend a fortune on. Great jean selection.read more

Sometimes I would donate here under the pretense that people like me and my partner (LGBTQ) for…read moreexample would be donating for a good cause to help even our own. But upon doing more research and seeing more on their website, I feel uncomfortable donating to an organization that sees my people typically as inferior. I'd rather not participate in further assisting their organization's... activities. IYKYK. There are other places that could benefit from both time, effort, donations and consideration that support both local and wider groups of people's needs.

Great selection, lots of choices, the racks are full and I love to look through the book selectionread more

Best Goodwill ever! More organized than most retail stores, good choice of products at very low…read moreprices. The staff was warm and helpful!

I believe the sales manager's name was Alina, and she handled a very difficult and disrespectful…read morecustomer with a lot of patience and professionalism. She stayed calm and respectful the entire time, which was impressive. The rest of the team was also friendly, helpful, and showed great customer service. The store was clean and organized. They have a great selection of clothing and shoes at reasonable prices. Overall, a really positive experience.

Walked in and the place was packed with items. I knew this was consignment store and not a thrift…read morestore, but I thought prices were a little high. They do have brand names and that's where these items might cost more than I thought.

I had the best time shopping here. I went on $1.50 day and only spent $30. There is so much to…read moresee here. You have to give yourself time to shop. For it to be as big as it is, things were very neat and orderly. Everyone had full carts and I wish I had more time to shop. They have clothing, of course, shoes, toys, and household items. There are items here with tags still on it too. The cashiers work really fast and get you through the line quickly. There is ample parking in the shopping center and there are plenty of carts for shopping.

The store doesn't have high end merchandise and it's overcrowded. The store could use better…read moreorganization and structure.