Unfortunately, the negative reviews of the pharmacy are correct. I moved to Urbana a year ago,…read morehaving had good experiences at Walgreens all over the country for decades. This one was bad from the beginning, but I kept giving it more chances. Once, for example, I was told they were short-staffed, so I came back a month later, then two months later, and so on, but it looks like they either don't do much hiring or they have some insane turnover. The staff they did have tended to be kind and knowledgable, though, so a star for that.
I have waited for four days for them to fill a routine, in-stock, no-street-value medication before I could pick it up. I have waited in line at the drive-up for half an hour. I have waited in line inside the pharmacy for twenty minutes. I have waited nine days to get a prescription they don't stock, because that's how long it took for them to get it transferred in, even though there are numerous Walgreens stores in Chambana and it's just a normal medication, nothing special.
Today, however, I waited in line inside for 25 minutes before I got to the front to learn that they just didn't have my meds, the same ones they'd emailed me earlier today to say they had. Staff looked hard for them, but they just weren't there. I asked how this could happen, and the cashier said that when the bagged meds came in from the offsite location where they're filled, instead of scanning the barcodes on those bags into their system, they scan in barcodes from a list of what they're SUPPOSED to have. Well, that doesn't work, and it doesn't take a genius to figure that out.
The cashier said he'd have the prescription filled in "ten or fifteen minutes. More like twenty." I'd already been at this store about three times longer than I'd planned. I asked him to call me when it was filled. It's been three hours with no call, not like I even expected one.
The sugar on top was that early on, before my meds came up lost, I asked my cashier to change my twenty for two tens. He agreed with a smile. Then, after the meds were lost, he asked if I still wanted tens. I did, but he didn't have any in his drawer. I asked him to open the other drawer (the cashier station next to his, at which a customer had been standing for legit half an hour while the cashier did who-knows-what in the back), but he couldn't. I said I would wait for that cashier to come back, knowing it wouldn't happen but that my cashier might be more helpful if I was still standing there. Indeed, after about five minutes, he got someone else from the back to tell me that they "don't keep big bills" at the pharmacy. First, since when is a ten a big bill? Second, why not make sure the cashiers know that so that I didn't have to waste even more time hanging around?
I've had it, and am transferring my prescriptions to Carle on Curtis instead. Yes, it's fifteen minutes further from where I live than this Walgreens, but it'll still save me time. Ridiculous. And yet.
Update less than an hour later: Carle just told me that they couldn't cancel the Walgreens prescription because Walgreens said they already dispensed it! I now believe that they gave my meds to somebody else. Wow.
