I stopped in at this location with my girlfriend recently to have some photos printed. I've printed photos at other locations in the past, so I am familiar with their kiosks and the ordering process.
Below is my experience with this location's poor customer service
While chatting with my girlfriend, I sit down at the computer and plug my phone in using a cable in the drawer beneath the computer. I start the ordering process, continuing to chat with my girlfriend. At the very moment that I reach the "Connect your device" screen of the ordering process, I hear an associate rudely ask, "Y'all tryin' to print photos?" I was offended by the employee's tone in asking this question; she sounded annoyed and very impatient. I was also offended because the employee interrupted a conversation I was having with my girlfriend. I feel that would only have been an appropriate way to approach me had I been banging my phone against the computer screen and yelling, "LOAD MY PICTURES!" That was not the case...
Anyways, I respond affirmatively to the associate's initial question, but adopt a tone of voice I hope will discourage any further interaction. The employee does not take my cue. Instead, in that same tone from before, I am told, "You gotta connect it to the computer!" Now very annoyed, I hold up my phone to demonstrate to her that it has already been connected and tell her that it is. She then raises her voice and responds with, "No it ain't!" She then walks up to the kiosk, yanks the drawer open, pulls out the other end of the cable I've already connected to my phone, mashes it into the USB port on the front of the computer, and stalks off in the opposite direction, sending a "Ya welcome" over her shoulder. Classy...
Had she not so rudely inserted herself and kept us from proceeding with the order alone, my girlfriend and I would likely have solved that little problem within -oh, I don't know- 5 seconds? But, hey, why not behave like a condescending b****? Customer service is just your job.
*Edit*
To review:
-Did not greet us
-Did not politely offer assistance
-When she did engage us at all, she was rude and condescending
-Gave us unsolicited and unwelcome assistance read more