In one word, TERRIBLE! Go somewhere else.
We booked this hotel for the convenience to City Center and the great reviews. We were hoping for Irish charm in the staff and room. None of the people we spoke with were Irish. Everything in the room, including the furniture, cabinets, framed pictures on the wall, and dishes were all from IKEA. There was nothing charming about this experience.
Cons-
-Upon checking in, Adrianne let us know that our room would be "off site." He marched us to the room and only let us know that it was 3 BLOCKS away from the hotel when we arrived to the room. It was on the 5th floor of an independent apartment building.
-There was no lift, so that meant we had to carry our luggage up and down 5 flights of stairs.
-During the night, someone in the building was locked out. He banged on the front door for 30 minutes. The front desk, 3 blocks over, called our room to tell us to let him in. Since he was no one from my family, I was not about to let in a stranger at 3am. We got 3 phone calls at this hour from the front desk. They repeatedly called the wrong room.
-There was a washer/dryer in the room. Initially, this excited me as we were on our last leg of our trip and had dirty laundry. The washer did not get our clothes clean at all. The soap remained in the bin. In fact, our clothes were left with a strong burnt smell and little white balls all over everything.
-We stayed for 3 nights. We never received room cleaning, even though it was promised after 2 nights.
-We were given only 1 roll of toilet paper.
-Because we were so far from the main hotel and breakfast room, we missed the prepaid breakfast. I did speak to the front desk about this and this fee was refunded for this.
Upon check out, the desk clerk asked if we enjoyed our stay. I told him everything. He seemed indifferent to my concerns, saying, "OK. I will inform the General Manager."
During our stay, we spoke to the front desk about these concerns and there was no attempt to accommodate.
Even on our way out, I asked the front desk clerk to call for a cab. He informed us that it would be a 20 minute wait. Since we were short on time to get on an international flight, we flagged a taxi on the street. As we were getting into the car, this front desk clerk came running out to scold us for getting this taxi when he had just called for one.
That said, keep looking. There are many other hotels in the area. read more