I feel very comfortable at Saint Cloud Smiles. The entire staff Is very friendly and competent! Dr Van is awesome as well as all of the staff. They feel like family!! read more

Excellent customer care ! Always checking in on you to see if you doing ok after a appointment. St. Cloud Smiles always informs patients of everything they r doing before during and after a procedure which means a lot in patient care They have a great staff that always assist you in all and any questions you may have regarding your appointments. Thank you Saint Cloud Smiles for all you do for Dental patients. Rose Todd read more

Just had a molar pulled at St Cloud Smiles, absolutely no pain. Dr Van and staff are wonderful. I was comfortable the entire time, and have an appt for follow-up in 2 weeks. Quality of care is excellent, and the office staff are great at scheduling, and sending appointment reminders. read more

On Dec 22,2023 I went for a cleaning , but unfortunatelly I didn't get a cleaning because I was told to pay out of pocket $179.00 for a gum medication. I said that I don't need no gum medication that I only went for a cleaning. So the dentist assistance said that they can't do the cleaning because I needed to pay for the gum medication . Very unproffesional and poor service and lack of comunication with the customers, including the Office Manager which wasn't helpful and very rude. I feel sorry for all of you , and if I where you I will find some other place that will treat you with respect, no lies ,kindness and won't steal your money .This place doesn't deserve no star at all !! read more

Dr. Phu Van is the worst dentist I've ever encountered. He lacks empathy and professionalism considering his choice of profession. I went to St. Cloud Smiles because I was in excruciating pain. Upon consultation, Dr. Phu Van recommended a root canal and told me he could perform it right then and there. I was then given the prices for a root canal ($1,347.00), post and core ($323.00) and crown ($1,344.00) , and informed that this was a three phase process. Since I was told that I would be leaving with a temporary on and not the permanent crown I asked if I could pay for the first two phases up front and pay for the permanent crown (the 3rd and final phase) when I returned to get the crown adhered permanently. I was told NO and that I had to pay for half of the crown up front although I was not getting the crown the same day becasue it needed to be made in a lab outside of their facility. Dr. Phu Van informed me in a very sarcastic tone that I had a choice, to either pay for it or go somewhere else, which I found extremely unprofessional. He was clearly aggravated by all of my questions and made me feel like he was tired of me. Before I asked all of the questions I was informed by Dr. Phu Van that he had availability on his calendar to attend me on the same day, which was a Wednesday, and also the next day (Thursday), but when I decided to move forward with the treatment that same day (Wednesday), Dr. Phu Van himself told me "NOW YOU HAVE TO WAIT UNTIL MONDAY". Dr. Phu Van is not a nice person. PLEASE DONT SUPPORT THIS BUSINESS read more

Receptionist is terrible , all i wanted was a appointment for cleaning and he put me on hold then told me id have to get a mouth guard for when i sleep? Like whattttt?? I will not be going here. read more

I've been calling since 9am and its now 2:56 and I have not been able to get in contact with anyone. All I get is a recording with the times they are open but it seems that they don't have anyone that actually answers the phones. This is crazy, they have about 6-7 people working there and not ONE person can answer the phone or have the decency to return a call. The only time I hear from them is when it's time for my daughters appointments and even that is a mission. read more

Sabrina is a sweetheart with a gentle smile and she respectfully addresses me as, "Miss Veronica" during our interactions. Diane is a skilled hygienist who also educates and provides helpful information that is improving my oral health. Drs. Van and Ball are skilled, caring, and approachable and they make time to address questions and concerns. read more

I drove almost an hour to this dentist office for my boys, and I can say it was worth it- the staff was very friendly and I loved the waiting area it kept the kids nice and quiet while they watched cartoons. The dentist was very informative and kind with the boys. I would definitely referred this dentist to my friends and family *Devinn & Ethan M.** read more

I always had a good experience here. The receptionist can be a little testy on the phones some days, but in person everyone is very friendly and they really listen and remember who you are. Maybe they keep conversational notes in the files, I don't know, but they always seem to remember random things life things from my last visit. The only reason I am no longer a patient here is because my insurance changed and they do not accept it. read more

$125 for an exam, x-rays and cleaning (includes fluoride treatment) for non-insured patients! Dr. Catherine was very kind and was not the typical doctor who tries to upsell you into having some procedure that you really don't need. The dental hygienist was extremely nice as well. The only issue I had, was that I had to come back for my cleaning. That is not very convenient as I had to take off more time from work, when I preferred to do it all at one time. However, when I can in for the cleaning (my 2nd appointment), they took me immediately and I was out of the office within 45 minutes. All staff is very friendly and kind. I will definitely be back! read more

We had an awful experience, miscommunication between the office staff and the Dr. Over quoted, end result we left and they voided our payment. Never again.... read more

St. Cloud Smiles has been my dental office for more than 5-years now. Everyone who works here is both friendly and effective at what they do. I rarely wait any longer than 10-minutes to get in and I'm always treated with concern and respect while in their care. Doctors Van and Ball are total professionals in the science and practice of dentistry. They always provide great advice and excellent treatment options. Both dentists are also highly skilled well beyond their years in performing dental procedures with very little or no pain, but with great results. Diane, the hygienist, is also consummate professional who is friendly, concerned with patient comfort and thorough in her dental work. I'm usually finished and on my way in less than an hour with a brighter, whiter smile! I am very happy with St. Cloud Smiles and highly recommend these dental professionals. read more

My son broke his tooth in daycare. They made us an appointment for 11 am but warned us it might be quite a wait. We arrived early to be taken in before 11 am. The staff is super friendly and put both my son and I at ease. I'll be a return patient. read more

Took my neice to an appointment when we left they gave me her 6 month cleaning appointment but not for her filling that was suppose to be done,i called. And they gave me one for 3 months away!now since i didnt get their confirmation call i have to wait another 3 months, are you kidding me??!! Stop canceling peoples appointments! What if we dont have a phone it will just be canceled every time??!! read more

If I could give it a lower rating I would!!! After my first bad experience I should have never went back a second time. First, the office refused to submit my daughters dental expenses to her secondary insurance which would have covered the remaining balance that was owed but instead they demanded that I pay out of pocket. After a year silly me decided to go back since I couldn't get another dental appointment elsewhere at the moment. After purchasing their in office insurance package for my husband and myself (since we are self employed and don't have dental insurance for ourselves) which was supposed to cover 3 cleanings, xrays, 20% off of dental work among other things for $219 I was told I had to pay additional funds for my teeth cleaning. I haven't been to the dentist in 2 years so I do have plaque build up on the back of my teeth but not excessively. I was told that the $219 only covered general cleaning but not extensive cleaning. My teeth are not that bad I take very good care of them. This dental office is all about the money and will try to charge you anytime they can. I also believe the treatment plan they set for my crowns was inflated to "pretend" they had given me 20% off as stated in the package I signed up for. My advice if you have money to waste drop by and give them a try but if you can't afford to give your money away, RUN! read more

My family and I was Orlando for a week to visit the theme parks when I accidentally bit down on a chicken wing and displaced my crown. I was lucky enough to be referred to St. Cloud Smiles by a family friend who was a patient there. I called and got an appointment right away to come in on Saturday morning where I was treated by Dr. Van. I was in and out of there in less than 45 minutes. Dr. Van is fast and good. I was back at the theme parks eating all the great foods before I knew it. Definitely a life savior for emergencies. I'm now a huge fan of St. Cloud Smiles! If you don't have a dentist yet or need a new one you actually like and won't be scared of. I suggest you go here. read more

The receptionist Angela was very rude. I tried rescheduling an appointment my son missed due to me being 6 month pregnant and not feeling well and him starting school. She kept pushing for a Monday appointment at noon when I have stated many times I didn't want him to miss any school. I insisted again and her tone and manner was very rude as if I was bothering her to do her job. I then decided and told her I would try a new dentist they are not very friendly staff and she smugly said thank you and hung up. read more

Took all four of my children on same day we got in quickly and they took care of all there needs while in office. The staff is all nice and friendly. read more

My wife and I have been customers for nearly 4 years. Not anymore, we will no longer put up with the incompetence and unprofessionalism. The staff is dreadful, they have you fill out the same general information form every single visit. Appointments are never on-time. I made the mistake of pre-paying for a service once, the dentist was unable to numb my mouth so the service was not performed...took over 4 months get my $400 refund. The staff uses high pressure sales techniques to "up sell" people on elective services; they are relentless. Takes forever to check out when treatments are done. The list goes on and on. Do yourself a favor and just avoid this establishment. There are more than enough alternatives in Saint Cloud to choose from. read more

We just recently moved from Texas to Florida and has always change is hard, so I reluctantly put off finding a good family dentist. When it was finally time to chose a dentist I started doing my research and came across St. Cloud Smiles and what an excellent choice it was. From start to finish it was an excellent experience. The assistant was wonderful, the hygienist she was like no others that I've ever had, that being a compliment, and the dentist, Dr. Ball was very thorough and explained everything as she went along. Truly a great experience and I would recommend this office to anyone. read more

New to town, I looked and found this place, it was clean and professional. I got a cleaning and must say to lady who did it was great. I was later recommended for a crown, that I could barely afford but they impressed me and I went forward. When I was being measured, prepared for a crown, they used a novice or trainee. I didn't make a scene but it was a bad experiences. I politely asked that I not be a part of any training in the future. If I avoid getting a crown for years because I'm poor, When I do it, I want the best product and service they can provide. After the permanent crown came, I went in and the main dentist started the work but then here came the same trainee I had specifically asked to never provide service to me. I asked that be placed in my record. Well they had started so I resolved to allow the trainee to glue in my new crown. How can you screw that up? Well it didn't fit. Also, when I say trainee, I mean somebody who does not know their job and is working on me alone without direct supervision. Since the crown went way to far into my gum, the trainee began to widow the crown around the base with the drill/grinder to make it shorter. This freaked me out but I assumed if what she did sucked, I could complain and get a new one. I was not allowed to see the crown in between shavings but she eventually got it to fit, glued it in and I paid and got out of there without blowing up though I was steaming mad. The crown came out in about 4 months I think. That has only happened with temp crowns in the past. No idea what to say about that. We, I refuse to go back, I went to a new place that listens to me and honors my wishes that I am paying for. My insurance won't help on the second crown that is great by the way because aI got it at company B. I think I will avoid this company A in the future. BTW, I did not chew or do anything weird to make the crown come out. When it came out, it was just falling on my tongue softly. When I pulled the crown out, I could see damage from the shaving the lady did to make it fit. I could not see it while it was in my mouth because it was in the small gap between teeth. So long story short, they didn't honor my request to not use me as a training dummy,didn't ask me if I could be used for training in the first place and produced a faulty product that I had to pay for twice. That because I had to pay somebody else to do it right who would use qualified people. I advise staying away mostly because they cared nothing for my wishes. read more

From the moment you walk in they treat you with respect ! All of the staff is extremely courteous. They do a thorough exam and explained my pending, and future issues that I may have. No pressure at all. I have been to many Dentists in my lifetime but I plan on making this location my home base...great staff ...Made me feel very comfortable ..the one word I would use is "Gentle". I am a 57 year old Male with a minor case of dentophobia .. Enjoy your experience, I Did...highly recommend read more

Have had multiple bad experiences at this office. Mainly with the unprofessonalism and downright rudeness of the staff. They are very disrespectful and make sure you have the whole day set aside because they will make you wait hours past your appt. time. read more

Worst decision ever the staff is clueless and helpless. They tried to charge me double for a simple filling which I had already paid for and refused to give me my money back. Don't go to this dentist office!!! I repeat don't do it! Absolutely horrible read more

Think twice about visiting this office. Unprofessional staff - conversations in front of customers ranged from very personal hygiene matters to insults about the customer that just left the office. Quality and customer service also is lacking. The 1st temp crown fell out after 1 hour and the staff acted like I was seriously inconveniencing them when I returned. The 2nd temp crown fell out too. Tried to bill me for the deductible multiple times and argued with me when I told them I had already paid it. Demanded that I pay almost $500 for the insurance portion after they did not submit the claim timely and then refused to honor the appointment. I ended up having to pay for additional lab work because of their incompetence. I normally do not post these sorts of comments but thought it important to advise others to beware. read more

The billing department is quite a MESS!!! On Our daughter went on 4/15/16 there because she has veneers and one tooth continues to fall off..... At this visit she was told she had a balance of 55.00 from her cleaning visit on 11/14/14 and Yolanda told her it was because she turned 26 on the 3rd and she had no coverage on 11/14....I called Yolanda and was told the same thing. Wonder why we have never... never ..never ...was sent a bill. I immediately called my insurance company who stated they were paid 80.00 for the visit on the 14th and emailed me the cx check with the EOB. Well then Yolanda stated she needed to look over the account. Two weeks later she still doesn't have an answer for me...... read more