Webb family dentistry is wonderful! I can't say enough good things about this practice and the…read morepeople who work here. Very relaxing office, Dr Victoria Webb is the dentist, it's her practice, native St. Cloud. Graduated SCHS in 2010, She's so kind and thoughtful, painless visit, took the time to thoroughly explain everything, the people in this office are wonderful! So glad I found this place, I usually don't equate relaxing with a dentist office!

From the owner: At Webb Family Dental Care, we take great pride in offering the latest technology and the most…read morecomfortable solutions for taking care of your smile. Exemplary patient care, outstanding aesthetic results, compassion, and integrity are the paramount values of our practice. We know that for many individuals a visit to the dentist can be stressful. That is why in addition to achieving dental excellence, we strive to create an environment that is both gentle and caring. As your trusted dentist in Saint Cloud, we'll pay close attention to your dental goals and then customize a treatment plan based on what works best for you and your smile.

I scheduled my appointment online for a first visit and cleaning. Went in and everyone was nice but…read moreat no point did anyone tell me my X-rays that they automatically took were not covered by my insurance. They blindsided me with almost $300 the day before my then scheduled cleaning. First visit took 2 hours as they took "quicker" consults to review treatment plans before me. I just wanted a routine cleaning and instead turned into a rabbit hole. I went back and forth with Leeann calling me and having to keep putting me on hold to ask the manager over and over. I'm not sure why the manager just couldn't speak with me and put poor Leeann though the mediator. Leanne was very sweet and apologetic which was appreciated. They kept negotiating the amount I would have to pay to then keep my cleaning appointment and then finally said they would "forgive" or right off the remaining I was not prepared to pay. In office I tried to schedule for my husband a new client consult and just for a cleaning since the whole issue with my X-rays I didn't want to be deceitful and have to go through this again. I was told after the intake person had to go ask the manager again that it is not something they do. That they have to do x-rays. They just seem like all they want is money.

I visited Aspen Dental due to a broken tooth. I had not been to a dentist in a long time due to…read moredistrust. I did need a lot of work done. Everyone with whom I came into contact was friendly, helpful and professional. The treatment plan was discussed and I was given plenty of time to ask questions. At one point, my temporary crown came off. I went to the office the following day without an appointment (like I was instructed to do) and was seen within a few minutes. I have not completed the treatment plan as yet, but will finish and then continue to go to Aspen Dental for any maintenance or problems. I would highly recommend Aspen Dental St. Cloud office.

The office attempted to charge $50 cancellation fee for not making it to an appointment we didn't…read moreconfirm although I am here late and they booked 2 procedures (cleaning and filling). Apparently they're refusing to do both procedures even though it's literally empty! (See pics) The billing was disputed because they supposedly have set prices for all HMO Guardian dental and my in-network copayment is $0 for my consultation yet they charged $15. They're charging another $15 today even though I have my fee schedule and the front desk person said they'll see me but I am not allowed to make future appointments. I'm definitely going to write to corporate but people need to know how racist they are. They haven't submitted anything to Guardian and the billing person said it's because that's not what they do. I was previously licensed for life and health insurance in NY and it is absolute garbage that they aren't submitting claims to my insurance.

I had a very disappointing experience at this office. I arrived around 2:45 for a routine cleaning…read moreand didn't leave until around 5:00. After spending more than two hours there, I left without even receiving the cleaning I had scheduled. During the exam, they identified localized periodontal concerns around two back teeth and recommended additional treatment. I understand that the dentist has to make treatment recommendations based on what they find. My frustration is that I came specifically for a cleaning before traveling, and had I known I could spend most of my afternoon here and leave without receiving it, I would have scheduled somewhere else. Instead of receiving my cleaning for the year they tried to charge me almost $1000 like all other reviews said for deep cleaning and tooth fillings, I walked out. The customer service also made an already frustrating experience worse. After waiting that long, I asked whether I could have one additional Sensodyne sample and was met with an unnecessarily stingy and dismissive attitude over something so small. Obviously a free sample isn't the important issue, but after a patient has spent more than two hours waiting and is already leaving without the service they scheduled, a little kindness and consideration would have gone a long way. Overall, I left feeling that my time was not respected and that the communication and customer service could have been handled much better. Adding: WOW, after writing my review I see many people have had similar experiences and verbatim told the same thing they had ready to throw at me. I'm going to give a formal complaint about their practices to my insurance and ADA and I suggest everyone else who comes across my review do the same as I'm sure they will continue to do this to other patients!

staffs are very friendly. me and my wife have been seeing this dentist office for awhile and were…read morehappy about their services. The location is also easy access. They are also good in explaining any medical terms that we never heard of and that helps us to know what to expect during the process.

I would rather go to hell than go back to this dentist they are the worst in St cloud Florida…read moretotally ruined my teeth and charged me $11,000 and it's going to cost me $10,000 to prepare the damage they have done I have documentation from another dentist explaining all the errors the Dennis made and telling me it will cost $10,000 to repair the damage done by this dentist

The receptionist is unfriendly and not helpful. After going here for years they no longer took my…read morehealth insurance but don't tell me till after my cleaning resulting in a $176 dollar cleaning and a comment about looking at my insurance to see what dentist I can go to.

I'm not sure how I felt about this place to be frank. I'm from out of town and needed to be seen by…read morea dentist for immense tooth pain. I got a same day appointment, which I was so thankful for. When I got there, however, I had to wait almost an hour post my appointment time. I was taken back, and the hygienist asked what was going on. I explained the situation and out of nowhere she said I'd need a root canal. Don't you have to look at my teeth? She took an x-ray and said the dentist would see me soon. The dentist eventually comes in, and without looking at my teeth says, "you need a root canal." He said he'd look at my teeth. He poked and prodded for a few seconds then told me to take advil and Tylenol for the pain and sent me on my way. Everyone was real nice, but it was pretty much 50 bucks wasted.

I took my brother in for a tooth extraction and filling appointment scheduled for 12:30 PM. I…read moreunderstand there is a 15-minute grace period, and we arrived inside the office by 12:36 PM. Parking at this location is extremely difficult, but we still made every effort to arrive on time. After checking in and making a payment, we waited until almost 1:45 PM with absolutely no communication or updates. Meanwhile, multiple patients who arrived after us were being called back and serviced before us. Then, after waiting over an hour, we were called to the front desk and told we needed to make an additional $40 payment because the insurance information had apparently been entered incorrectly during a previous visit -- by the office staff. While I had no issue paying the balance, what was frustrating was the lack of communication. Why was there no phone call before the appointment to notify us of the issue? To make matters worse, the administrator at the front desk responded with attitude when I politely explained that the insurance information had been manually entered by their staff previously. My concerns were completely ignored. The doctors and dentists may be great, but unfortunately the front office administration is extremely disorganized and unprofessional. My family and I will not be returning due to the poor customer service and disrespectful experience we received.

Takes way too long! I have been here 3 hours and they still do not care!!!!! This is Why I stopped…read moregoing here years ago! The New location hasn't changed the business. I walked in the back to see what The noise was about. They were having a birthday party in the back.

I feel very comfortable at Saint Cloud Smiles. The entire staff Is very friendly and competent! Dr…read moreVan is awesome as well as all of the staff. They feel like family!!

Excellent customer care ! Always checking in on you to see if you doing ok after a appointment…read more St. Cloud Smiles always informs patients of everything they r doing before during and after a procedure which means a lot in patient care They have a great staff that always assist you in all and any questions you may have regarding your appointments. Thank you Saint Cloud Smiles for all you do for Dental patients. Rose Todd

I can not say enough about this Dentist. It starts with the reception area. The first impression of…read morea a business is your office staff. This staff always greets you with smile. The type of care you get is outstanding. Dr. Jadeja is very professional and her assistant Stacie is out standing. I highly recommend this Dentist to anyone.

I would give this facility a 2.5 star. The staff was nice and the facilities very clean. I make an…read moreappointment and before I went I explained that I wanted a cleaning and provided my insurance which they said they accepted. I was told they would do the evaluation and maybe the cleaning. Of course after the evaluation they said they could not do the cleaning that day . When I arrive they sat me down and started taking all kinds of x-rays. After they were done I go by the front desk and they give me a bill for the panoramic x-rays..? I believe it was for $200 and something dolllars...? When I questioned them they explained, I had those done within the last 2 years and didn't qualify again for them yet. I answered that they just tell you sit here, go here, do this etc..and that they are supposed to inform us after they get the information from the insurance company. They even tried to say it's our responsibility to know this...what?! About a year has passed and that bill is NOT getting paid. For your information any medical bill under $500 CAN'T be reported to credit agencies.

I've been 3x . So far, all my visits have been good. The people who run the place from the…read morereception to the dentist have all been very nice and considerate. I hope they stay that way. The last procedure I got was for a crown placement. First time for me & I'm loving this teeth now :)

Excellent service provided by the ideal dental team in St. Cloud, top tier service with affordable…read moreprices, staff was extremely attentive and nice, would highly recommend.