So, I have to admit, I have never been taken care better at a Dentist like this one. I do have to…read morecall out a few of the people that have taken care of me at this place (Joseme, was great, thank you) and I am super happy with the service and time frame. Everyone is so nice, I do not know how other locations are, but this location is on point and I super happy with the service. Thank you everyone.

Sharing this on behalf of my 93 yr old father, who does not have a Yelp account to avoid this BS…read morehappening to anyone else! I just recently moved to Saint Cloud and needed to have my upper denture repaired. I called and scheduled an appointment and was seen in a timely manner.  I'm 93 years old,  had a hip replacement and have trouble moving around.  The x-ray machine was in a tiny room.  I struggled to get in but finally did. When brought into the exam room, the tech didn't even raise the chair knowing my daughter & son in law had mentioned my  hip replacement. When I got to the room,  the dentist was excellent and did take this time to explain the process and cost. Afterwards, we were directed to Christine who provided different options of paying and/or financing the treatment plan.  Everything was great, so far!  They charged $274 for the initial consultation and xray which I found overly expensive but paid and left the practice.  Unfortunately, not many places nearby accept Medicare insurance near my home. Due to the cost & living on a fixed income, I decided to get a 2nd opinion 1 day later from Ideal Dental in Lake Nona, they didn't  accept my insurance, either BUT only charged $35 for the consult which included the Xray. I was told to request X-rays taken at Aspen Dental at the time of my visit to avoid having X-rays again. The following morning,  I called Aspen & spoke to Alyssa who advised that I needed to complete & sign an authorization to Release Protected Health Information when my daughter has a Power of Attorney over me. My daughter completed the form and sent it back within minutes of completing it.  After calling multiple times and asking if xrays coud be picked up, NO ONE WOULD ANSWER THE PHONE OR REPLY TO THE EMAILS. This is   completely unprofessional and unacceptable with the amount of money they got paid.  I have every right to obtain a copy of my xrays.   The document they had me complete states the following:  "Patients are NOT required to complete an authorization to receive a copy of their own records".  Apparently, no one at this office read the verbiage. I'm including a copy of the form with the highlighted verbiage specifying such. The 1 star reviews are real!  Wish I would have read the reviews before wasting my money with this office!  STAY AWAY!

I am extremely disappointed with the level of care I received during a recent emergency visit for…read morelocalized, extreme tooth sensitivity. Despite being in significant pain -specifically sensitivity to tapping, heat, cold, food, everything - this office performed a completely inadequate exam. While the office staff is lovely, the level of care was awful. They took standard 2D X-rays, which showed "nothing," and then failed to perform a basic bite-pressure test to check for cracks. Most concerningly, their advanced imaging (CBCT) was down, and they do not utilize surgical microscopes for clinical exams. If you have a complex issue or a potential "invisible" fracture, a standard X-ray is not enough. To be scheduled for an emergency diagnostic appointment when the necessary equipment is non-functional is a waste of the patient's time. I have since learned that without a CBCT (3D scan) or a microscope, they are essentially guessing. I will be taking my care to a specialist who has the technology required to actually diagnose the source of my pain and the ethics not to schedule an appointment when they don't. If you are looking for a practice that uses modern diagnostic standards for dental pain, I suggest looking elsewhere.

What a terrible first impression! Having recently switched plans to an HMO, I made my first…read moreappointment with Sage Dental at St Cloud. I arrived and a receptionist at the front counter simply said my insurance can't be accepted. I had to first call my company support service to be assigned to them before they can provide services. I asked why I wasn't told this in advance. With a dead pan expression she said she wasn't the one who made the appointment with me. It was a call center. In that whole conversation, there was no helli and welcome, and definitely no apology for letting me make a pointless trip. What a lack of empathy, service, and professionalism. One chooses a dentist not just based on the doctor, but the front office as well. Imagine treating a potential new patient so coldly. Wonder how they treat actual patients locked into their services.

staffs are very friendly. me and my wife have been seeing this dentist office for awhile and were…read morehappy about their services. The location is also easy access. They are also good in explaining any medical terms that we never heard of and that helps us to know what to expect during the process.

I would rather go to hell than go back to this dentist they are the worst in St cloud Florida…read moretotally ruined my teeth and charged me $11,000 and it's going to cost me $10,000 to prepare the damage they have done I have documentation from another dentist explaining all the errors the Dennis made and telling me it will cost $10,000 to repair the damage done by this dentist

The receptionist is unfriendly and not helpful. After going here for years they no longer took my…read morehealth insurance but don't tell me till after my cleaning resulting in a $176 dollar cleaning and a comment about looking at my insurance to see what dentist I can go to.

I'm not sure how I felt about this place to be frank. I'm from out of town and needed to be seen by…read morea dentist for immense tooth pain. I got a same day appointment, which I was so thankful for. When I got there, however, I had to wait almost an hour post my appointment time. I was taken back, and the hygienist asked what was going on. I explained the situation and out of nowhere she said I'd need a root canal. Don't you have to look at my teeth? She took an x-ray and said the dentist would see me soon. The dentist eventually comes in, and without looking at my teeth says, "you need a root canal." He said he'd look at my teeth. He poked and prodded for a few seconds then told me to take advil and Tylenol for the pain and sent me on my way. Everyone was real nice, but it was pretty much 50 bucks wasted.

Takes way too long! I have been here 3 hours and they still do not care!!!!! This is Why I stopped…read moregoing here years ago! The New location hasn't changed the business. I walked in the back to see what The noise was about. They were having a birthday party in the back.

I had 7:30am appointment for cleaning and an 8am appointment with the Dentist for some work that…read morewould take about 2 hours. I told them the previous day and that morning that I had a work meeting to get to so they said I would be the first patient in the morning. I get there at 7:15 to get my cleaning done, done at 7:40 get called into a room at 8 and wait for 30 minutes and nothing. The doctor never came. I went outside to ask what was going on and they tell me the doctor is with other patients, that they book 4 people at 8 and left me for last because "my procedure would take longer." This is extremely disrespectful, I requested my deposit back and left. Why on earth would a doctor with 2 hands be scheduled with 4 patients at the same time ??? According to them it is company policy but that doesn't work for me... my procedure was worth $1000 now they get nothing. I will see when I have free time to go WASTE or simply find another place.

I feel very comfortable at Saint Cloud Smiles. The entire staff Is very friendly and competent! Dr…read moreVan is awesome as well as all of the staff. They feel like family!!

Just had a molar pulled at St Cloud Smiles, absolutely no pain. Dr Van and staff are wonderful…read more I was comfortable the entire time, and have an appt for follow-up in 2 weeks. Quality of care is excellent, and the office staff are great at scheduling, and sending appointment reminders.

I have been going to Murray Dental for over 20 years - when it was a very busy office headed by…read moreFrank Murray, now retired. I am ashamed to say I didn't walk out the day Dr Craig was criticizing his assistant in front of me. That was unprofessional and reveled a lot about his character. His wife is often working in the office, as there seems to be new receptionists every time I go there - as well as assistants. I think they have a hard time keeping employees. I was extremely stressed with tooth pain - I thought I might be grinding my teeth because I have been the caretaker for my husband who has cancer. I tried to explain my symptoms and issue to Dr Craig, but he wouldn't even listen. He started rambling about his Hawaii surfing vacation where he stayed in a multimillion dollar condo. I had just spent the last week with my husband in the hospital. The final straw was charging me a copay for an exam and cleaning when my insurance pays 100% of basic care. I'm working on getting that straight now. His wife's dimwitted explanation was that "insurance changes". Not mid policy, it doesn't.

I have been going to this dentist for more than 15 years and today was the worst experience I have…read moreEVER had with a dentist. He not only was rude and condescending he completely disregarded the fact that how he was talking to me was upsetting me and continued on in the same manor. I will NEVER return to him which is really sad since I had been a patient since his father owned the practice. Just horrible people skills.

This was my first visit and it was a disaster. After waiting a long time to see a dentist I was…read morelooking forward to this appointment. The front desk and nurse staff was 10 out of 10. My rushed meeting with Dr Jaime Thony was a waste of my time. In between patients this guy left someone in the chair next to me to do my INITIAL consultation. After spending 10 minutes with me. He didn't address the issues I was there for. Rushed through my visit and went back to his other patient on a chair next to me. He cut me off at one point and totally disregarded my concerns. Will not go back much less recommend

the service was phenomenal, the dental Hygienit's was very caring and concerne, constantly checking…read moreif there was discomfor. the dentist was very informative and both very professional Dr Jadeja and hyginiest Garcia were on point very grateful for the great service!

I've been 3x . So far, all my visits have been good. The people who run the place from the…read morereception to the dentist have all been very nice and considerate. I hope they stay that way. The last procedure I got was for a crown placement. First time for me & I'm loving this teeth now :)

Excellent service provided by the ideal dental team in St. Cloud, top tier service with affordable…read moreprices, staff was extremely attentive and nice, would highly recommend.