I scheduled my appointment online for a first visit and cleaning. Went in and everyone was nice but…read moreat no point did anyone tell me my X-rays that they automatically took were not covered by my insurance. They blindsided me with almost $300 the day before my then scheduled cleaning. First visit took 2 hours as they took "quicker" consults to review treatment plans before me. I just wanted a routine cleaning and instead turned into a rabbit hole. I went back and forth with Leeann calling me and having to keep putting me on hold to ask the manager over and over. I'm not sure why the manager just couldn't speak with me and put poor Leeann though the mediator. Leanne was very sweet and apologetic which was appreciated. They kept negotiating the amount I would have to pay to then keep my cleaning appointment and then finally said they would "forgive" or right off the remaining I was not prepared to pay. In office I tried to schedule for my husband a new client consult and just for a cleaning since the whole issue with my X-rays I didn't want to be deceitful and have to go through this again. I was told after the intake person had to go ask the manager again that it is not something they do. That they have to do x-rays. They just seem like all they want is money.

I visited Aspen Dental due to a broken tooth. I had not been to a dentist in a long time due to…read moredistrust. I did need a lot of work done. Everyone with whom I came into contact was friendly, helpful and professional. The treatment plan was discussed and I was given plenty of time to ask questions. At one point, my temporary crown came off. I went to the office the following day without an appointment (like I was instructed to do) and was seen within a few minutes. I have not completed the treatment plan as yet, but will finish and then continue to go to Aspen Dental for any maintenance or problems. I would highly recommend Aspen Dental St. Cloud office.

I am extremely disappointed with the level of care I received during a recent emergency visit for…read morelocalized, extreme tooth sensitivity. Despite being in significant pain -specifically sensitivity to tapping, heat, cold, food, everything - this office performed a completely inadequate exam. While the office staff is lovely, the level of care was awful. They took standard 2D X-rays, which showed "nothing," and then failed to perform a basic bite-pressure test to check for cracks. Most concerningly, their advanced imaging (CBCT) was down, and they do not utilize surgical microscopes for clinical exams. If you have a complex issue or a potential "invisible" fracture, a standard X-ray is not enough. To be scheduled for an emergency diagnostic appointment when the necessary equipment is non-functional is a waste of the patient's time. I have since learned that without a CBCT (3D scan) or a microscope, they are essentially guessing. I will be taking my care to a specialist who has the technology required to actually diagnose the source of my pain and the ethics not to schedule an appointment when they don't. If you are looking for a practice that uses modern diagnostic standards for dental pain, I suggest looking elsewhere.

Honestly they need to be honest from the first minute till the end including the complaint…read moredepartment Robin i guess is her name not helpful another one is Maria the local office manager hot helpful at all , when you have a complaint they playing tennis with you one from the left and one from the right side UP TO YOU TO TAKE A CHANCE i did it and i regretted very much

staffs are very friendly. me and my wife have been seeing this dentist office for awhile and were…read morehappy about their services. The location is also easy access. They are also good in explaining any medical terms that we never heard of and that helps us to know what to expect during the process.

I would rather go to hell than go back to this dentist they are the worst in St cloud Florida…read moretotally ruined my teeth and charged me $11,000 and it's going to cost me $10,000 to prepare the damage they have done I have documentation from another dentist explaining all the errors the Dennis made and telling me it will cost $10,000 to repair the damage done by this dentist

The receptionist is unfriendly and not helpful. After going here for years they no longer took my…read morehealth insurance but don't tell me till after my cleaning resulting in a $176 dollar cleaning and a comment about looking at my insurance to see what dentist I can go to.

I'm not sure how I felt about this place to be frank. I'm from out of town and needed to be seen by…read morea dentist for immense tooth pain. I got a same day appointment, which I was so thankful for. When I got there, however, I had to wait almost an hour post my appointment time. I was taken back, and the hygienist asked what was going on. I explained the situation and out of nowhere she said I'd need a root canal. Don't you have to look at my teeth? She took an x-ray and said the dentist would see me soon. The dentist eventually comes in, and without looking at my teeth says, "you need a root canal." He said he'd look at my teeth. He poked and prodded for a few seconds then told me to take advil and Tylenol for the pain and sent me on my way. Everyone was real nice, but it was pretty much 50 bucks wasted.

I took my brother in for a tooth extraction and filling appointment scheduled for 12:30 PM. I…read moreunderstand there is a 15-minute grace period, and we arrived inside the office by 12:36 PM. Parking at this location is extremely difficult, but we still made every effort to arrive on time. After checking in and making a payment, we waited until almost 1:45 PM with absolutely no communication or updates. Meanwhile, multiple patients who arrived after us were being called back and serviced before us. Then, after waiting over an hour, we were called to the front desk and told we needed to make an additional $40 payment because the insurance information had apparently been entered incorrectly during a previous visit -- by the office staff. While I had no issue paying the balance, what was frustrating was the lack of communication. Why was there no phone call before the appointment to notify us of the issue? To make matters worse, the administrator at the front desk responded with attitude when I politely explained that the insurance information had been manually entered by their staff previously. My concerns were completely ignored. The doctors and dentists may be great, but unfortunately the front office administration is extremely disorganized and unprofessional. My family and I will not be returning due to the poor customer service and disrespectful experience we received.

Takes way too long! I have been here 3 hours and they still do not care!!!!! This is Why I stopped…read moregoing here years ago! The New location hasn't changed the business. I walked in the back to see what The noise was about. They were having a birthday party in the back.

I feel very comfortable at Saint Cloud Smiles. The entire staff Is very friendly and competent! Dr…read moreVan is awesome as well as all of the staff. They feel like family!!

Just had a molar pulled at St Cloud Smiles, absolutely no pain. Dr Van and staff are wonderful…read more I was comfortable the entire time, and have an appt for follow-up in 2 weeks. Quality of care is excellent, and the office staff are great at scheduling, and sending appointment reminders.

Dr. Craig has been a great dentist for my family and me. The hygienists are excellent, so gentle…read moreand thorough. Dr. Craig is great at catching and addressing anything that can cause issues. His prices have always been fair as well.

Accepting new patients and will take excellent care of you. Second generation dentist with…read moreincredible skills. Dr Craig offers the most conservative and affordable care individualized for patients. Never allowing insurance to be the determining factor for you care and offering in office payments. Wonderful staff and excellent care. The healthiest for long term care of your oral hygiene.

I can not say enough about this Dentist. It starts with the reception area. The first impression of…read morea a business is your office staff. This staff always greets you with smile. The type of care you get is outstanding. Dr. Jadeja is very professional and her assistant Stacie is out standing. I highly recommend this Dentist to anyone.

This was my first visit and it was a disaster. After waiting a long time to see a dentist I was…read morelooking forward to this appointment. The front desk and nurse staff was 10 out of 10. My rushed meeting with Dr Jaime Thony was a waste of my time. In between patients this guy left someone in the chair next to me to do my INITIAL consultation. After spending 10 minutes with me. He didn't address the issues I was there for. Rushed through my visit and went back to his other patient on a chair next to me. He cut me off at one point and totally disregarded my concerns. Will not go back much less recommend

I've been 3x . So far, all my visits have been good. The people who run the place from the…read morereception to the dentist have all been very nice and considerate. I hope they stay that way. The last procedure I got was for a crown placement. First time for me & I'm loving this teeth now :)

Excellent service provided by the ideal dental team in St. Cloud, top tier service with affordable…read moreprices, staff was extremely attentive and nice, would highly recommend.