I bought my car in August of this year and took the car to an Infiniti dealer and they said the…read moreback tires are plugged and the key fob doesn't go to my car. When I called them to have the issue resolved they said they would call me back and NEVER have. after repeated attempts, til this day they haven't gotten a call back. But they can contact me about the pink slip to my trade in, and when the sales person called me asking if I bought a car from the them the following day I knew I was gonna have issues with this dealership. They're VERY unprofessional and unorganized telling me they had the wrong name on the car that was sold to me. What?! I would not recommend this place I should've just went to an Infiniti dealership for all this bs!

Do not waste your time or money. I drove 45 minutes to look at a car I found online. First thing I…read morenotice when I walk in is a small sign on the salesman's desk stating that the online price was only if you had 2500$ in cash or trade.....classic bait and switch. On car gurus there is no notification of this either, I filed a complaint with them as well. Now normally I would have just left, but the salesman was good and after I walked away he called me and we were able to make a deal over the phone the next day. Now here's the rub, I couldn't get back there for two days, I offered to put down a deposit on the car to hold it for me. ( non refundable) to show that I was serious. I was told not to worry about it and that it would be there. The day before I go to pick up the car I get a message in the afternoon saying it was sold. Naturally I was upset, and even though there were many apologies I was basically told that it was sold to someone for more money than the deal I had in place. Now, had I been outbid in the moment then I would have no leg to stand on and would move on, but I had a verbal agreement in place and they did not honor it. Needless to say I will not be giving them my business, and you shouldn't either. If you cant trust the front of the house then how can you trust the back of the house?

I was skeptical at first as I've never bought used from a private dealership like this. However,…read moreafter working with Luis my opinion changed. He's a great person and made the car buying process a lot smoother. I would recommend going through him - if possible. It's a one stop shop, everything wrapped up fairly quick. The downside was coming back to get an oil change and inspection; I was there for 3 hours. Outside of Luis and the Spanish gentleman with the man-bun, the professionalism is lack luster at best. The sales manager has quite the obvious ego and it comes out when he speaks to customers. Everyone is bro, babe, sweetie, "ma nigga" etc. He certainly talks down to people (not me, but I witnessed it with a disgruntled customer who had a miscommunication with another employee). Walls separating the customer sitting area from the sales team would do wonders for this place. If the goal is to get a car for a fair price, I'd recommend checking Philly Auto out. But, if you want that factory dealership feel and treatment, look elsewhere.

Being hounded for a sale then having Shan get rude. I am shopping for vehicle and have used them…read morebefore. Dealt with Luis before and maybe the only reason he didnt getting flippant with me is because I am bigger. The owner was and probably still is an asshole. These people are rude and thirsty for a sale. Go elsewhere. I got an email this morning asking me not to favorite any of their inventory because I They can see it and only want serious customers. Like what type of thing is that to say to a returning customer. Lost me

Crooks! Just found out today they sold me a car that was in an accident. Had work they required…read morethe front bumper to be taken off and the front crash bar was smashed in. They must've changed the bumper but not fixed the crash bar. Wtf! I'm contacting a lawyer and filing a lawsuit. I've had this car for 3 yrs now and been driving in a car tht was completely unsafe. My mind is fucking blown. Do not buy a car from them

My experience with Bryan was great he went out of the way to ensure I left with a car…read more Thanks Bryan

Vehicle had a modified part that was not disclosed upfront. I discovered it on my own. I had to…read morereturn to the dealership two times. The stories kept changing with each visit. (There were several concerns regarding transparency) Be extremely cautious and inspect the vehicle closely before signing any documents.

No way I wanted to drive an hour from the burbs. But Muhammad got me on the phone, and texted, and…read morefinally Facetimed me - for a live tour of the one car I have been looking for. And - he made me laugh. I did my homework, read good things, called my Dad's old pals in the car biz and they gave PAC the thumbs up. Got there and there are THREE BROTHERS - the PAKMEN I know call them. All with special knowledge of cars and the roadmap around them - and all genuine, and - funny! Suffice to say I say "trust the Pakmen!" Good cars too. Good cars. Good info. Good People. Good buy!

Just purchased a Boxster. Max is the best. All the people are courteous and friendly. no pressure…read moresale. Nice showroom atmosphere. Great experience! Thanks Max and Alex.

Very professional. Convenient. There when you need them. Not pushy. My first used car purchase and…read moreI felt like it went smooth as butter. No problems since I drove off the lot last month

Came in and got a quick estimate. Staff explained everything and made suggestions. Quick service…read moreand good prices. Staff is friendly.

Oil change $88 for my Lexus RX. Was able to be seen right away and the whole process took ~40 mins…read more Paying in cash saves you 3.5% transaction fee. They don't do body work; used to.

After purchasing a 2022 volvo from these crooks. A year later was told by a certified volvo…read more dealer that i should get rid of it immediately.. it was wrecked. And put back together. Just enough to charge me 46k. Lee was my salesman. If I wasn't a a godly tax paying citizen. I would. Nevermind. Please be careful with this bootleg dealership.. I think most of their positive reviews are in house employees that leave them.

The cars were great and the staff were very friendly. However, when I went to purchase the car,…read morethere was a $2,000 administrative fee that I've never seen at another car place and was not included in the list price. They said that it was on their website but I couldn't find it anywhere, and had someone point it out to me over the phone. It was in a fine print, bottom of the page after you pick a car, read disclosures sneaky area, and never even stated that it is $2,000 or what this is clearly at all. Just know that if you're buying a car from here, it will be $2,000 more than they're saying (not even including tax or tags). Naryan is nice, but this is sneaky and misleading. Please ask about this when you call or go to buy a car instead of getting your hopes up like I did!

Mike ans Alex are the best...I love my new nissan juke with only 600 down im driving. I love this…read moreplace. Thank you Bristol auto mall!

Im purchased vehicle base price 23k after add come to 31k he saying with warranty i dont want…read morewarranty come to price 27k. When paper work come to again 31 k

The service here is fantastic! I bought my dream car - a beautiful c class Mercedes BenZ.read more

Brought a truck from them knew about the headlights but when i got it home noticed more problems…read moredrove truck down to my moms house the next day and brakes on truck stop working and almost caused me an accident but left me and family on side of highway when i called them they told me not our problem and i had to find my own tow truck was 2 hours away from my house when i got home i called them again requested to pick up truck and fix all the problems on truck including cabliers when it came back to me brake lines were fixed but notihing else when i requested for a refund they ignored me and would not answer my calls and block me poor customer service / missing leading / dishonest group in phil