Everything is hands down first class. I think if they can Improve anything it's their marketing to…read morereach more people to experience their phenomenal work!

Where has this been my whole parenting life?!?!??!…read more Laundster exceeded my expectations, I thought, sure things would be folded, but they were sorted, folded, and vacuum-packed in plastic bags. AMAZING. For $130 they took care of 5 huge garbage bags full of clothes, nearly 60 lbs of socks, t-shirts, leggings, etc. I will definitely be using them again, it would have taken me days to just wash and dry all that clothes and they had it back to me in about 24 hours.

I had such a great experience with Kim! She was incredibly kind, professional, and had excellent…read morecommunication from start to finish. She kept me updated throughout the process, which I really appreciated, and my laundry came back clean & neatly folded. I highly recommend her to anyone looking for reliable, quality laundry service. Thank you so much!

I had a great experience with Buy Back Your Time Laundry and highly recommend them!…read more I found Kimberly Zaldivar through a flyer she handed out in the Target parking lot and decided to give her service a try. My washing machine broke a few months ago, and I've been using the laundromat ever since. Since I can wash several loads at once there, I haven't been in a hurry to replace my washer. Still, I was getting tired of spending so much time washing and folding laundry every week. Kimberly picked up my laundry the same day I contacted her and returned it the very next day, freshly washed, neatly folded, and ready to put away. Everything smelled great, was folded beautifully, and the pricing was very reasonable for the time it saved me. As a busy working mom, having one less chore to worry about is worth so much. It's wonderful to support a local small business that provides excellent customer service and does exactly what they promise. I'll definitely be using Buy Back Your Time Laundry again!

Their customer service could be a little better when trying to remind their customers to pick up…read moretheir dry cleaning. They always come across like jerks in their text reminding folks by saying how long it's been that a customer hasn't picked it up. I personally think it's comical, but at the same time super ghetto. Not sure if that's what they're trying to do. No complaints on the dry cleaning process itself, so I will give them 2 stars. But not a fan of how they treat customers which is why I don't intend to return and plan to warn ppl to take business elsewhere such as Canyon Tailor. I work M-F 12 hour shifts, and by the time I get home they're already closed. Meanwhile, I'll get a text that is intended to make me feel like a crappy customer. on how late I am on picking up my stuff. I get it you need the money/space. But I also gotta feed my family so you can wait until Saturday when I am off. I don't know who their owner is or if they're even aware that they are doing this, but I would advise that instead of texting and chastising your customers. maybe they could just send out a simple reminder that fees will be incurred if not picked up within x amount of days. It gives the customer incentive to want to pick up their clothes and makes you some extra cash.

Love this dry cleaners! (Wildomar location is where I go) Customer service is top notch and they…read moreoffer superb alterations services.

This was my first time using a dry cleaner, and the team here made it so easy! Everyone at this…read morelocation was knowledgeable and helpful in walking me through the process. I needed two linen suits pressed in time for a wedding on Friday, and they came through. Total cost was about $26 such a steal for the quality and service. Will definitely be back!

I am writing to express my profound disappointment regarding a recent service I received at your…read moreestablishment. On my visit to drop off garments, I provided very clear and specific instructions concerning the starching and creasing preferences for my items. I explicitly requested light starch and indicated that creases should only be applied to the sleeves and trousers, with a particular emphasis on *avoiding* military creases on the front of the blouses. To my considerable dismay, upon collecting my items four days later, it was immediately apparent that these instructions had been entirely disregarded. Not only were my specific requests not met, but the service provided was, in fact, the exact opposite of what I had carefully stipulated. When I brought this discrepancy to the attention of your staff at pickup, I was met with explanations that did not adequately address the failure to follow instructions, even after I highlighted that my precise requirements were documented on the service tag your own team had created. This oversight meant that I left your premises with garments that were unusable as presented. As a direct result, I was compelled to return home and personally re-wash and re-iron the items myself to achieve the desired look and feel. The quality of my own efforts, I must add, significantly surpassed the 'professional' service for which I had paid. This entire experience has been incredibly frustrating and a complete waste of both my time and money. It is clear that the level of attention to detail and customer instruction adherence falls far below an acceptable standard. Consequently, I will no longer be utilizing your services.

Love this spot! Needed a new spot since I moved to start getting my clothes and blankets dry…read morecleaned at and so happy I found this spot! They are quick and give me back my items perfectly steamed ironed everything always looking brand new! Prices are great service is great and even with my favorite fur blanket they do an amazing job on! You definitely get more than you pay for here! Always quick drop off quick pick up easy parking just a perfect situation all around

Been a customer for years really nice people family run business unfortunately inconsistent quality…read morelots of customer hand holding required. Maybe your order will come out as requested maybe it won't yeah prices is still continue to climb

From the moment I walked in with a hairline fracture in my right elbow, Rosie greeted me with a…read moresmile and immediately noticed I was struggling. She stepped in to help without hesitation, and her kindness truly made a difficult day so much easier. Rosie was honestly an angel. Genuine compassion like hers is rare, and it's something you don't come across every day. She treated me with so much care, patience, and respect, and I'll never forget it. Please recognize Rosie for the incredible person she is. She is an absolute gem and deserves all the appreciation for the difference she makes. Thank you, Rosie, for your sweet soul and for going above and beyond. I'll definitely be back!

The folks it this laundry mat are a real community. The attendants are ready to help and assist,…read morewithout any pressure to pay for services. Everyone is very approachable if you have any questions. Plenty of machines. Everything is clean and orderly, the whole place has a rhythm and flow to it. Everyone was very friendly. The huge washer and dryers can make your laundry day go by so fast. The machines take card, which makes it super easy. The prices are well matched for the quality of service.

I had them clean 3 king sized comforters. They took excellent care of all 3. They were ready the…read moresame day. Pricing was fair for how big and delicate each comforter was (they had designs on them). When they were done the comforters smelled wonderful. They give you bags to keep the comforters in and I appreciated that. I will be bringing all of my large items to them. The worker who helped me was kind. They even helped me out to my car. Excellent customer service and work.

I have been coming here for years. I moved this area about 4 years ago and this was the first dry…read morecleaning place I tried out. I tend to stay pretty loyal and I have not had any reason to go elsewhere. They are always so friendly. I have never had issues with any items I have dropped off. I recommend it here.

They are great! I was a bit apprehensive after the business was sold to the new owners, but the…read moreservice and quality of their work has continued as before. I must recognize Erica, who primarily works the front counter. She goes above and beyond to ensure that the customer is completely satisfied and happy. Honestly, Erica is the face of the business and having her there to help with my needs is very important to me.

I've been coming to this dry cleaner for years, and unfortunately, since the change in ownership,…read moremy experience has been very disappointing. As a Black woman, I was genuinely excited to support a Black-owned business, especially since there aren't many in Menifee. Because of that, I really wanted to continue giving them my business. My husband and I have visited three times since the new owners took over, and each visit has been the same. The owner never smiles, greets us warmly, or even says "thank you." Customer service goes a long way, and while the cleaning itself may be fine, feeling welcomed and appreciated as a customer matters just as much. I truly wanted this business to succeed and was looking forward to supporting it, which makes this even more disappointing. I hope they can improve the customer experience because a little kindness and appreciation can make all the difference.