I am so impressed with Owner Norma and her outstanding NCJ Cleaning Company…read more A Five Star first time deep clean of my beautiful new Jenuane Communities home in Lemmon Valley. Norma was professional, kind and cleaned my 4 bedroom home. My favorite part of her expertise was how she showed me how to put foil so beautifully on my new oven racks and in the bottom of the oven. Norma professionally cleaned my Kitchen Counters microwave, sink and floors. She vacuumed my rugs and cleaned all bathrooms mirrors, tub and shower. Norma wiped my beautiful piano and played with my doggie. The value of her service was worth her pricing. Thank you Norma and NCJ Cleaning Services for my first time home cleaning. I will definitely hire you again. My house smells beautiful and everything is sparkling clean. Outstanding Service and great personality. Thank you for being careful around my Embroidery Machines and my Artwork and using pet friendly cleaning products. Thank you again Norma, I will refer your business to my friends and family. Julie A

We needed to hire a company to clean the house we leased when we moved to Reno last fall. I wanted…read morea business that would cover all of our cleaning needs because in Idaho we had to hire several different people. Norma, and her crew did a fantastic job cleaning the house and everything we needed done, her business covered. The quality of the work was outstanding and the price was very fair for the job I requested. No job is too big or small for her crew. Now that we're in our 'forever home' I'll have her help me with the hard stuff in the future.

Great experience here. They arrived on time. My most critical of family members felt the job was…read moredone well. Thank you

Last minute need for a deep clean was met with immediate attention, easy scheduling, prompt…read morearrival, professional policies, reasonable estimate, and excellent results. My parents had moved into their retirement home, and the old house hadn't been properly cleaned in years. Jocelyn understood that while the property needed cleaning for comfortable living, that the new owners would be renovating soon so it was going to be a mess again in a few months. Everyone was kind and professional, and if I need cleaning services in Reno in future, they will be my first call.

I was very happy with the services provided. Initial clean of a new house at move in then…read morerecurring cleanings on a monthly basis. Highly recommended.

In my most recent cleaning with this company, the cleaning was very poor, with a complete collapse…read morein service and professionalism. After several successful and good experiences in Truckee, CA, in my most recent cleaning the cleaners didn't vacuum at all, simply pushed debris into corners, completely skipped cleaning entire areas of my home, and the two cleaners left 30 minutes early (short changing me 25% of the time they were supposed to be there). When I contacted Araceli to complain, instead of an apology, I was met with a bait-and-switch. She told me their rates were significantly higher than what we had contracted for, and DEMANDED I pay for the entire cleaning time. There was zero accountability and no attempt to fix the situation. It looks like they are now operating in the San Francisco Bay Area. Based on this experience, I will definitely not be back.

I am so happy with my service!!…read more On-Time! The crew of 3 showed up exactly when they were supposed to. Detailed and job well done! I didn't need to give them instruction. They went right to work. They cleaned every surface- really spotless. I have a lot of area to clean and they got to all of it. Work was done quickly and on budget. I am fully satisfied with the work that was done and highly recommend them. 5 stars!

Erica came out to clean our home after we moved to another spot. Our son was moving in our old…read morehouse and we want to leave it spotless for him and his family. I was quite pleased with the job she did on spots that I could not get clean in the past. Everything was spotless. I been trying for some time to get little spots off the new microwave after I put it in and she did a miracle because they were gone. Plus the stove top was spotless. Even all the coffee stains in the metal sink were gone. No matter what cleaner I tried, I could not make it look good and neither could the former owner because I got it that way. As usual, I was running around wearing myself out trying to clean before she got there and now I realize I could have had an experience worker do it for me. I want to thank Erica for the fine job she did and that I hope to use her again. Give them a try, you will be happy.

I hired Jessica's cleaning based off the service they said they would provide and the price they…read morewere going to charge.They arrived at our scheduled time ( they four grown men wasn't expecting that!!!) and in about 3 hours they made my RV look brand new inside. Very polite gentlemen and the service they provide was exactly what they said they would do! I would definitely recommend this company to anyone looking for an outstanding service!!

If i could give less than one star I would…read more I hired this company to light clean my house. Two Bathrooms, mop the floors and wipe down the kitchen. I am in my 70s and recovering from rotator cuff surgery so couldn't clean the house myself. I made this appt 1MONTH IN ADVANCE because I had people coming to my house the day after the cleaning. My cleaning was a 2pm The day of the cleaning I received a phone message at 11:58am that the cleaning crew would be 30 minutes late as they were short staffed. I called them at 2pm and asked if they were still going to come at 2:30. They responded they were short staffed and would be here closer to 3 pm. I called at 3pm and asked if they were on target to come clean my house soon. Again, I was told they were short staffed and they were "on their way now" and would be there a little after 4pm. At 5:30 pm I received a call but missed it because I was upstairs cleaning a bathroom myself. At 6 pm I called the company again and was told they had a horrible day because of being short staffed and were just trying to take care of their clients. I thought I was a client. They stated the crew "was just down the street and would be there shortly". I responded by telling them they were fired. I spent the rest of the evening cleaning my house for my guests the next day at great pain to my shoulder. I understand things happen. I am sorry they were short staffed. I tried to be accommodating. But they didn't bother to call me for over 5 hours with a status update. And the status updates I got when I called were promises they didn't intent to keep. That is unforgiveable and unprofessional. They should have kept me in constant update mode so we could have made adjustments (next day? etc) but no....I felt they were just blowing me off. To add insult to injury. My husband and I had paid tickets to an event that night. Because of their lack of updates and no phone calls until too late, I had to cancel my attendance at great cost to me and my husband went alone while I cleaned my house. So I had to do the work and I lost money in the long run. This company may be good cleaners but they are unprofessional and do not care about their clients. I am now looking for a new company to clean my house while I heal from my surgery.

I want to thank David and his team for all their hard work. They did a tremendous job, but more…read morethan that, they cared. When I called David, I was asking lots of questions, and he was very patient and clearly addressed all my concerns. The family member on whose behalf I called has told me that at a time when things were so chaotic, her experience with Smart Clean was her only bright moment.

I needed a lot of items dumped prior to moving out. David was very helpful and the price was great!read more

I had tenants move out being total slobs for 8 years. The walls & ceilings were covered in total…read morenastiness. Maria quoted the job, showed up the next morning with help and didn't back down from this serious situation. The job turned out to take 2 days and additional people. Maria and her team made it happen. They worked so hard, fast and efficient.

From the owner: Hi Maria I have experienced of cleaning for 4 years i supplies my customers with all cleaning…read moreproducts I am a trustworthy person and always try to fit in my customers schedule

I wanted to add a more positive note to my one start review earlier…read more After leaving the review Karenn reached out immediately and apologized for the lack of communication due to a family manner. She offered a quote that was on the top tier of highest and cost quote of $500 for a deep plane period My house is under $1,000 ft². Estimated about 975 ft². After getting three other quotes from different companies, they were about $25 differences and $200 less than brilliant cleaning. We will see.​

We needed a new house cleaning service and we decided to try brilliant Cleaning Services. The…read moreservice was great from start to finish. Start, meaning that Karenn was prompt in getting back to us, setting a time to come over and quote the service, then arrange a deep clean, then bi-weekly service. The deep clean one of the best deep cleans ever to get the house prepped. She was meticulous and it was obvious she took pride in ensuring it was a good deep cleaning. I was very impressed and pleased. The value outweighed the price. She communicated well and let me know when she was showing up and when the service was complete. That was important to her. And is important to me. I am looking forward to having them do my bi-weekly cleaning as well. I was very pleased. I've used other house cleaning services, but this has been the best so far in terms of communication and quality of service. I highly recommend Brilliant Cleaning services if you're looking for a solid house cleaning service that's professional, personable and clearly takes pride in the work they do.