The guys there were very personable and listened to our needs. They were able to take care of our…read moreproblem with ease and the value of their service was fantastic! Would recommend to anyone in need of audio service and sales.

This family run jewel of a business has some pretty interesting handpicked in inventory of high…read morefidelity high-quality Audio equipment. Each interaction just gets better and better in terms of the service level that they provide having had the opportunity to frequent their store. There is hand selected inventory they have on hand that presents amazing deals especially some of the demo equipment value is unbeatable. Privilege and pleasure to be your patron. Thank you Dan and team!

The installation with them went smoothly I was very happy. However, the post-support experience…read morewas a different story. I emailed and called them multiple times, but I never received a response. Later, I discovered that the phone number in my Control4 to contact them was incorrect, but the email address I used was correct so that is on them. After a month of waiting, I finally reached someone via phone and asked for some programming changes. A few days later I noticed that some of my requests had been completed but not the rest. I had to chase them down to thank them for doing while inquiring when I could expect the rest. What's most frustrating about this whole process is all but one of my emails went unanswered and they responded to me as if I was just saying Hello. A few days ago, I finally spoke with an Ethan was friendly and promised to be my liaison. However, my request to have programming done for my Control4 to include my Marantz receiver has not progressed at all and there has been no communication. I would not have a problem if it took them 30 days to complete the issue, but the lack of communication is appalling. It's been a horrible experience. I happen to own a complimentary business to theirs and unfortunately would not be able to recommend them.

We hired Bob and his team to complete a full control 4 system at our home, wire and install a fully…read moreintegrated theater system, outdoor/indoor speakers, security cameras, automated blinds, and installation of new tvs in virtually every room. His team was not the cheapest but you pay for what you get. I owned and operated an electrical company in Washington state that was very large and i had certain standards. I wasn't sure what the expectations would be down in Arizona. From day one Bob was never pushy, he offered suggestions and ultimately completed our project on time and as promised. A job this size always comes with drywall damage and I knew that going into it. But it was very minor and at the end of the project you literally cannot notice any repairs. This company definitely knows high end home service for sure. Upon completion, the programming team came out to politely show my wife and I how the system worked from our phones, tablets, and more. Not once did our questions get overlooked the team took the time to log us into everything and I couldn't be more happy with the end result. Once we had more time to understand the system we added even more light switches to the program. If you have a large home and want the extra wow factor, and convenience of full automation of would say look no further than this group of professional, patient people.

Fantastic joint as long as Phil is working. Other employees are worthless. Pic posted of hours of…read moreoperation as they are not 24/7. Excellent selection of vintage audio equipment as well as modern options. They buy used equipment and give a fair price. Again, just make sure you deal with Phil.

I have made it a policy not to try to go to places which don't answer their phone. I tried calling…read moreduring their stated business hours, but there was no answer. Are the hours changed? Are they still open? Mysteries, mysteries. So I can't recommend it, nor not. But I strongly advise phoning them before driving out. Used high quality electronics can be very interesting, so I hope that they are still in business.

Once again, Jason provided outstanding service at a nominal cost. We had lost dependable signal to…read morethe local PBS Channel 8 and that is where most of the content we value is located. He understood the problem in just a phone conversation, then came personally and fixed it. Moreover, he simplified our setup to adjust to our shift from Cox to Wyyred service via fiber optic cable in our community. The result: outstanding reception across the entire spectrum of our preferred channels--and at significantly lower monthly charges! This is the kind of professional service that exemplifies what it looks like at its very best. I highly recommend Home Theater Innovations for all things related to audio/visual systems. You simply cannot get better service.

I recently asked Jason to help us out with a problem that occurred to our sound system created by a…read moreCable company guy. Jason immediately responded and set up a time to come out and fix us up. As usual, he provided attentive high-quality service and solved the problem in short order. Jason is a true professional and gentleman, and the best Home Theatre Innovation specialist around. Nobody does it better than Jason! Tom D.

Glen is incredibly knowledgeable, down to earth, and sincere - one of nicest guys around!…read more Wonderful store with an excellent selection of carefully curated exceptional sounding products. The music is alive and well at Arizona Hi-fi.

Glen is great and very knowledgeable about all things hifi. He has a great selection of gear at…read morecompetitive prices.

Amazing people! They have the best technology and products, they take the time to explain the pros…read moreand cons of different set ups and their installers take as long as necessary to make it perfect. They can explain and demo everything until you understand how it works, very patient and thorough. Highly recommend!

My strong recommendation is that you NOT use this company to install or service your audio and…read moresound system. I had them install a system in my house several months ago. At least 75% of the time, the system has not worked. I have given them 5 chances to get it to work correctly and they simply cannot do it. I feel completely ripped off. Today was the last straw, when I had people coming to my house to watch football, the system was down (again) and they had no one available who could help me. Spent tons of money and got junk in return. Please do yourself a favor and choose another company.

Our audio system just needed little adjustments, and we wanted to add a portable speaker to the…read moresystem. Tom sent me a link to order the speaker on line, because it was less expensive that what he could supply. They came out and set it up for us and explained how to use it. Even though this was a small job for them, they treated us like we were really important to them, and were very responsive. Highly recommend Arizona Audio Visual. We couldn't be happier.

We hired Arizona A/V to do an overhaul of the existing sound system at the Oasis Pool Bar as well…read moreas add a sound system throughout the pool area here at resort hotel in Scottsdale. It was a very large project and the attention to detail, training of our staff and follow care was amazing. Tom G and his team are reliable, knowledgeable and friendly. We recommend them for any size project!

The entire experience was amazing. Helpful on what exactly I needed. The staff was very…read moreknowledgeable without over selling.

Last year in the Phoenix New Times I saw an ad for Sound Image, and being that we just ordered a…read moreCarPlay system for our 2010 Toyota Tundra, we needed someone with experience to install it. I called Audio Express and got a quote, but they didn't sound very confident. Then I called Sound Image and spoke with Will and that changed everything for me. He was friendly, knowledgable, and had that old school "I got you" vibe. Almost a year later, still holding onto the advertisement, I called again and told them I was coming in for the install on my husband's truck (birthday surprise). I got there right when they opened - First Come First Served 10am. I brought in the system, they verified the price, and within 15 minutes my truck was back there. I had my little guy with me, but he was entertained by the free arcade games, and convo with Jon. Couple hours later my truck was done and the CarPlay System was looking clean in our truck! I had to mess with the sound settings a little to get the bump back, but that wasn't too hard...and I like to do it. Bring cash for the best deal, but credit cards are accepted too. Will, Sal & Jon will make sure you're taken care of, and if they can't/don't do it, they'll tell you. Thanks for the clean install!