Cannot say enough how helpful, kind and expert Cameron was in helping to solve a problem with my…read moreiPhone. During the whole process he was incredibly patient and thoughtful while explaining what he did to rectify the problem in a way that I was able to understand. Thank you Cameron

Happy with my phone purchase , however I was misled into buying "warranted" screensaver kit. When…read morepurchased last summer U was assured the would mail me replacement screensavers since I lived out of State. I've called the store at least 6 times over 3 months and have spoken with the owner, Amanda and Cameron who each assured me it was mailed already or that I'd get a call back. They were never able to give me a tracking number. Total SHAM.

I have dealt with this store several times, both with bad results…read more - The first time I was with my mother who was having trouble with her Ipad that had Verizon wireless. She wanted to remove the 4G and just use the more predictable wifi. The employee told us he could not help. - The second time I had to return a Verizon wifi router from my closed account. I was told that only some stores accept returns and he sounded glib as he told me the nearest one was 30 miles away. I had to call up the 800 number to find out I could use a Fedex store NEXT to the Verizon store. In both circumstances, the Verizon employee actions were one that said: "Not My Job".

This has to be the most unprofessional and nasty staff I have ever expereinced at any service…read moreprovider. I had a simple request to help me with my phone and I have been a Verizon customer for years. They refused to do anything for me that did not involve buying a new phone. When I asked for a manager he was even more rude and dismissive when i told him how disturbing my expereince with his co worker was. The manager ordered me out of the store and called the police to report me, indicating I was a danger to the staff. I am 80 years old. How much of a danger could I have been? This happened two years ago and I have never forgotten it and was too upset about what happened to even write a review. I reported this store to the MA Attorney General's office of consumer affairs and to the special departent that handles concerns from seniors. In the course of this I discovered that this is not an official Verizon store at all but simply some type of a franchise. AVOID THIS STORE AT ALL COST! THERE ARE TWO EXELLENT VERIZON OFFICIAL STORES IN ORLEANS BOTH OF WHICH HIRE PROFESSIONAL AND KNOWLEDGEABLE AND COURTEOUS STAFF. TAKE YOUR BUSINESS THERE. Laurie N.

Great service. Sales person was helpful. She helped me get an iPhone for free and lowered my bill…read more Will recommend.

My husband and I just left this Verizon. What a great experience! We were greeted by the manager,…read moreTylor, the minute we walked in the door. He helped us with our plans to increase data. He was so pleasant and took the time with us to explain options. My next cell phone will be purchased here!!! Debbie

AWFUL. I was debating on switching over from Verizon to AT&T because of convenience when it comes…read moreto location, as there is an AT&T closer to my college campus. I just returned home from college and decided to make the switch while visiting a friend on Cape--I gave up after hearing the three male employees gossiping about another customer (or coworker? I don't know who they were talking about) like a group of school girls. Rather than approaching me to assist me in a store that is literally 4x4, they carried on with their conversation, pretending like I was invisible. I walked right out without making the switch.

Excellent customer service and great experience from the moment I walked in to the time I walked…read moreout with a new phone in hand. As a nurse I'm thankful for their awesome first responder plan. Rick and the entire team at AT&T were knowledgeable, kind, helpful and went above and beyond to ensure all of my needs were met. The store was clean and well stocked. I did not feel rushed and my many questions were answered (and trust me there were a lot lol!). Rick and staff provide an A++ experience.

wow! I'm a senior citizen and I just couldn't figure out an issue with my ipad. I thought it was…read moreApple's issue. I came in for help. He told me to take a deep breath and he would look at it. He figured it out within seconds. it turns out it was a gmail issue. Something that was driving me crazy for a week. I thought I'd have to go to the Apple Store near Boston. Now I have to admit, I forget his name. I know it begins with a K and he's tall. I was giddy when I left. What a relief to have my iPad working properly.

Been a long time customer. Started to have problems with my phone visited the Hyannis store to ask…read morefor assistance and all I got was a totally unresponsive person who essentially said there was nothing he could do to help. Didn't even examine my phone just smugly questioned if I was telling the truth. If you are not buying a phone forget getting any help because you won't

Well, my bride had broken her screen protector a few months ago, and we had meant to stop in the…read moreApple Store at the Derby Street Shops. We never made it. Trekking around Hyannis on a quiet Saturday, we came upon Best Fix and Repair. We walked in, and were immediately greeted and helped by the gentleman owner. Now, he had several screen protectors on hand, so a nice ample stock. He took her phone, removed the broken protector, cleaned the phone diligently, and put the new phone protector on. All for a whopping $15.00! At the Apple Store, which I love their products and services, the protector would be $50.00 or up. Less than five minutes! Huge cost savings! I left a generous tip, as he was quite nice, personable, and professional. The store was exceptionally clean, parking is on the street or in the public lot behind Main Street. Thank you! I highly recommend Best Fix and Repair. No negatives whatsoever.

Never left a review anywhere. I'm sure that many people have had good luck with this stores…read moreservice. Store owner is very kind--service initially went well, had the back glass on my iPhone 16 pro repaired and a day later I have a chip in the back glass--didn't drop, case on back etc...called them, hoping they'd honor the service and just a complete disaster of a conversation, comparisons to getting your car fixed and then crashing etc... As someone who isn't trying to take advantage of hard working people, I was disappointed. Maybe the aftermarket back glass wasn't the best quality? Not sure. I wouldn't recommend the location unfortunately. $159 for the glass to chip with a case on, no dropping etc. The owner did offer a "discount" but ultimately I'd expect more after having it fixed no more than a day later it's chipped. That being said, just expect more for the price and for the owner to stand by the product and service. *Update* Clearly you can see how passive aggressive and childish the owner is. As with other reviews that did not got his way--I would like to let future customers know there are other options that I wish I looked more into. The Cape Cod Hyannis Mall has the Geek Squad who sell only OEM apple replacement parts and, get this...they have a warranty on their products because they're an Apple partner. Now, that being said it's a whopping $10 more than this "Best Fix" location. Anyway, my loss. I trusted what I thought would be a good service and got burnt. Learned my lesson, I hope this helps someone and if you don't like to get everything for free definitely don't see this guy.

My phone started having connection / charging problems. An error message would appear no matter…read morewhich cable I used. My choice was repair or replace. I did not want to go through the hassle of changing phones. Fortunately, I found this business, and couldn't be more pleased! Eli was very aware of how much I depend on my phone. He worked carefully and quickly, and even spotted another problem that he took time to fix. All for a very reasonable price. I am extremely pleased with the service provided, and wholeheartedly recommend this business to others.

Excellent recommendations, education and repair work is my device! I am very appreciative of their…read morehelp!