We went to upgrade two phones. We wanted a specific model iPhone (16e smaller size) because we…read moredon't like carrying around a iPAD size phone. Salesperson tried talking us into changing our plan to save money. But we would have to add two "ghost lines" to our "new" plan. This is the point where the red flags started to show. He told us that he just came off a couple of days off and he would check with his manager to see if this "special" was still offered. I thought to myself this guy is going to come back with something like 'oh, that's no longer available' blah, blah, blah. Sure enough. He says "we can't offer the special in that model." But he can offer it on the laptop size iPhone 17. I felt like I was at a used car lot. He then went away again to check on something. This is when I told my wife that I'm leaving now and I'll be in the car. We left feeling so frustrated. Ghost Lines? why would any carrier want to give a customer a couple lines / phone numbers on there system that aren't even being used? This is a corporate owned store! we have been loyal customers of Verizon for almost 25 years.

We lost a phone and unfortunately didn't write down the passwords. our mistake but we are not…read moreyoung people. Anyway, salesperson happy to sell us an $800 phone and stuff we don't need but wouldn't assist with trying out a few passwords to see if they worked. said "three strikes you're out," "other people in the store to wait, no time to do it.". there were 2 other people in the store at the time and other staff. We continue to try to replicate the info on the phone. thanks a bunch customer service . you are useless.

Cannot say enough how helpful, kind and expert Cameron was in helping to solve a problem with my…read moreiPhone. During the whole process he was incredibly patient and thoughtful while explaining what he did to rectify the problem in a way that I was able to understand. Thank you Cameron

Happy with my phone purchase , however I was misled into buying "warranted" screensaver kit. When…read morepurchased last summer U was assured the would mail me replacement screensavers since I lived out of State. I've called the store at least 6 times over 3 months and have spoken with the owner, Amanda and Cameron who each assured me it was mailed already or that I'd get a call back. They were never able to give me a tracking number. Total SHAM.

I have dealt with this store several times, both with bad results…read more - The first time I was with my mother who was having trouble with her Ipad that had Verizon wireless. She wanted to remove the 4G and just use the more predictable wifi. The employee told us he could not help. - The second time I had to return a Verizon wifi router from my closed account. I was told that only some stores accept returns and he sounded glib as he told me the nearest one was 30 miles away. I had to call up the 800 number to find out I could use a Fedex store NEXT to the Verizon store. In both circumstances, the Verizon employee actions were one that said: "Not My Job".

This has to be the most unprofessional and nasty staff I have ever expereinced at any service…read moreprovider. I had a simple request to help me with my phone and I have been a Verizon customer for years. They refused to do anything for me that did not involve buying a new phone. When I asked for a manager he was even more rude and dismissive when i told him how disturbing my expereince with his co worker was. The manager ordered me out of the store and called the police to report me, indicating I was a danger to the staff. I am 80 years old. How much of a danger could I have been? This happened two years ago and I have never forgotten it and was too upset about what happened to even write a review. I reported this store to the MA Attorney General's office of consumer affairs and to the special departent that handles concerns from seniors. In the course of this I discovered that this is not an official Verizon store at all but simply some type of a franchise. AVOID THIS STORE AT ALL COST! THERE ARE TWO EXELLENT VERIZON OFFICIAL STORES IN ORLEANS BOTH OF WHICH HIRE PROFESSIONAL AND KNOWLEDGEABLE AND COURTEOUS STAFF. TAKE YOUR BUSINESS THERE. Laurie N.

My husband and I just left this Verizon. What a great experience! We were greeted by the manager,…read moreTylor, the minute we walked in the door. He helped us with our plans to increase data. He was so pleasant and took the time with us to explain options. My next cell phone will be purchased here!!! Debbie

I had a bad experience with this Verizon GoWireless store. My phone died, so I traded it in for a…read morenew phone. The sales person was great until I went home and printed out the contract and the monthly cost that was quoted to me was $60/moth more. When I went back to the store to talk to the sales woman I was basically told by one of the sales team that it wasn't their concern; "call Verizon". When I called Verizon directly (great folks) they told me that the price I was quoted at the GoWireless store was not accurate. In conclusion I would not recommend going to this GoWireless store but would instead go to a Verizon Corp. store, their sales staff are incompetent or dishonest.

AWFUL. I was debating on switching over from Verizon to AT&T because of convenience when it comes…read moreto location, as there is an AT&T closer to my college campus. I just returned home from college and decided to make the switch while visiting a friend on Cape--I gave up after hearing the three male employees gossiping about another customer (or coworker? I don't know who they were talking about) like a group of school girls. Rather than approaching me to assist me in a store that is literally 4x4, they carried on with their conversation, pretending like I was invisible. I walked right out without making the switch.

Excellent customer service and great experience from the moment I walked in to the time I walked…read moreout with a new phone in hand. As a nurse I'm thankful for their awesome first responder plan. Rick and the entire team at AT&T were knowledgeable, kind, helpful and went above and beyond to ensure all of my needs were met. The store was clean and well stocked. I did not feel rushed and my many questions were answered (and trust me there were a lot lol!). Rick and staff provide an A++ experience.

Waited a an hour to swap out my modem. 9 people waiting. 1 employee eating with friends. Only 1…read moreperson working. Shame on you!!!!! And she was unhelpful

spoke with someone over the phone, wouldn't give me his name but he was completely unprofessional,…read moreunhelpful, and sounded uninterested in doing his job. terrible customer service.

They fixed my phone in less than five minutes. They charged me a very extremely reasonably priced…read moredeal and I could not be happier. They were pleasant and efficient as hell. If your phone is broken, go here. We had to drive in from Eastham which is 20 miles away, but it was worth it.

Don't go here. Worst repair experience. Had new screen installed on Tuesday. On Thursday the screen…read moreis blurred changing color not fully working. Instead of fixing it the owner wanted another $75 on top of the $159 I previously paid. He said the phone was damaged after telling me there was a crack in the screen. I did nothing to the phone except trust him to fix it. DO NOT GO HERE. PS. As per the owners response you can see he doesn't do good work, doesn't respect his customers and is a liar. I subsequently had the screen replaced again at a shop nearby. At that shop they found two mistakes done by Best Fix. Best Fix failed to reinstall a part he removed and ripped out a sensor that should have been more carefully removed and installed. I highly recommend you go to Mobile Device Medics - 217 Main St, Hyannis, MA 02601, United States. DO NOT GO TO BEST FIX. Bad workmanship and not trustworthy.

Chris is a kind and straightforward business man. Have used him several times. Takes the time to…read moreanswer all of your questions and does a quality job. Never ever had a problem with one of his repairs. Of the one time Chris was on vacation, had to go further down the street on the left to the other place "B.F.& R." Got totally screwed on the screen replacement that failed in less than a month. They refused to replace it. Stay far away from "B.F.&R." You can trust Chris at Mobile Medics to do an excellent job for you and stand behind his work.

My iPhone was completely stuck in an update. I had to use the echo device to call. I described the…read moreproblem and Chris said bring it in. It is conveniently located on Main Street, Hyannis. He knew exactly how to fix the phone and said it would take an hour or so. He did say it would have be reset back to a new phone. No problem iPhones are easy enough to set up. I picked it up the next day, did a restore from iCloud and my phone is as good as new. Highly recommend. The big box store first appointment was four days later. If you was want personal, fast and expert service call Chris.

This is the first time I have worked with Mark. He was very knowledgeable and more than fair in his…read morepricing. It was a great experience and I recommend him for your electronic boating needs Frank Atter

I have been a customer of Youngs Electronics for 15 years! Mark and his Team are the finest group…read moreof professionals in the field that I have ever worked with. I have had a number of boats up to my current 71 Princess and a 42 Hydra Sports. Mark has done a ton of work on all of them and always has done phenomenal work. If there ever was a customer focused company this is it!! I would characterize it as a true "World Class" Electronics Firms!! I highly recommend this Company!!