Been a long time customer. Started to have problems with my phone visited the Hyannis store to ask for assistance and all I got was a totally unresponsive person who essentially said there was nothing he could do to help. Didn't even examine my phone just smugly questioned if I was telling the truth. If you are not buying a phone forget getting any help because you won't read more

Waited a an hour to swap out my modem. 9 people waiting. 1 employee eating with friends. Only 1 person working. Shame on you!!!!! And she was unhelpful read more

T-Mobile - People waiting for Service. - Mobile Phones Near Me - Hyannis, Massachusetts

wow! I'm a senior citizen and I just couldn't figure out an issue with my ipad. I thought it was Apple's issue. I came in for help. He told me to take a deep breath and he would look at it. He figured it out within seconds. it turns out it was a gmail issue. Something that was driving me crazy for a week. I thought I'd have to go to the Apple Store near Boston. Now I have to admit, I forget his name. I know it begins with a K and he's tall. I was giddy when I left. What a relief to have my iPad working properly. read more

spoke with someone over the phone, wouldn't give me his name but he was completely unprofessional, unhelpful, and sounded uninterested in doing his job. terrible customer service. read more

what a joke! ten year customer and treated with no respect or even a care that I may leave to another carrier (verizon atnt down the street, will do just that!). they offer no promo whatsover for upgrading phone because they already have you as a customer and only care about new customers. felt disrespected as they also did not honor an offer made by tmobile rep yesterday on phone (they should have a record of this), terrible experience hope to never go back and take my business elsewhere to a company that values my hard earned $ read more

The employee doesn't have not clue what customer service means! doesn't let the customer speak, plus worse attitude ever ! manager same attitude! you don't like to deal with customers get another jobs!! read more

I will admit when you get to see them I emphasize the work if, they are knowledgeable, but who has the time 1.5 -2hrs to get to talk to an agent. I don't blame the employees. I blame T mobile for not having enough staff on. As we were leaving in discust very quietly. One of the employees yelled out have a nice day, and it was in the tone of voice that did not mean have a nice day! read more

Thank you T-mobile. Thank you for bringing back real customer service. Everyone should make the switch

I've been a loyal T-Mobile customer for years mainly due to the excellent customer service from this branch. They know their product, seem to genuinely care if their customers are happy, and are able to fix glitches. Kyle has been especially helpful over the years helping me with all my questions and new phones! I've never had a bad experience here. read more

The manager Shane was so helpful to my friend who had recently shattered her phone. He was friendly, personable, and very willing to do whatever he could to make sure she left happy. read more

T-Mobile has owed me $54.90 for nearly 3 years. I overpaid on a Flexpay plan a long time ago and after spending hours on the phone and being assured that "a check is in the mail" on numerous occasions, I figured going into a brick and mortar store with a copy of my bill (they send them to me every month showing that they owe me money) might get me some results. I would have just chalked it up to me kissing some cash goodbye a long time ago were it not for the fact that for all this time now they've been sending me a monthly "bill" showing what they owe me. So, I went to the store in Hyannis and one of the guys who worked there was immediately dismissive regarding my situation. While I understand that I'm not a present customer, it is still his company and his employer. Without my asking, he condescendingly stated, "Hey, I'm not going to cut you a check from here." His tone was rude, as was his complete and immediate lack of cooperation. I'm not one of those people who goes into a situation like this with an attitude, I'm polite and respectful. He couldn't have cared less. I've worked in retail and in the service industry in some very respectable establishments and this type of tone and lack of assistance would never be tolerated, but I know the phone industry well enough to know that these guys are all just working there temporarily and trying to put up some numbers to get them to the next place they'll sell something. Will I ever see my $54.90? Not likely. I've had Verizon service, AT&T and T-Mobile. While none of them would ever be considered warm and fuzzy (I'm not naive enough to think that a huge telecommunications company ever would be,) from the service I received from my wasted hours on the phone, and then this lame guy at their Hyannis location, it's very easy for me to state that T-Mobile is by far the worst of the bunch. read more

I am giving this T-mobile place 4 stats because of the fact the gentleman who I know was knew to the company told me my bill would be one price and it ended up being another which is okay because the same night I changed my plan I called T-mobile to varify my plan. Ok so basically I got a new blackberry and thought it would only be $10 to add the interenet to my even more plus plan which is you have any other phone company t-mobile is the company to go with their customer service is outstanding! Well it ended up being like $20 more for the blackberry plan which I should of known because I only own blackberries but I thought it was a deal. But otherwise the gentleman was very helpful, friendly and informative, for a new worker he did okay. If you want to know more about t-mobile's wonderful plans go to their website trust me you will not be disappointed. Not to mention they give you 2wks after your due date to pay your bill. read more