1. LS Computers

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Onset, MA

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LS Computers

5.0 (1 review)
Closed • 8:00 am - 6:00 pm

Services - LS Computers

Tablet body repair

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10 years ago

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First in Service

First in Service

(6 reviews)

I'd taken my external hard drive into a local computer shop (Newport County Computer) and was told…read morethat the data on it was not recoverable. After doing a little research, I decided to call a few other computer shops. Russ at First in Service was incredibly friendly, thorough, and helpful in explaining his recovery process while also explaining that there was no guarantee that he could recover the data. I decided it would be worth the 25 mile drive to have Russ look at it. He called a few hours later, shortly before closing on a Friday just to say, "I wanted you to be able to enjoy your weekend knowing that it looks like I can successfully recover everything." A few days later, he had copied all my data onto a new hard drive that is working perfectly. If I run into any computer problems in the future, Russ will be the first person I call!

From 1st impression, through end of 1st service request, and multiple stops since, w/ Russ, I felt…read morewell informed, and, in good hands. The service request executed each time, on multiple different laptops, across multiple years, mirrored one of the range of possibilities - and timelines for each possibility - laid out after his initial hands on assessment. Service is well priced and billing for services rendered always aligned with what was quoted for that service and any necessary replacement. Beyond all that, there's the trust & peace of mind you feel that you're dealing w a straight up good dude, who will treat you right. Can be tough to get that in this space, and similar, like a good car mechanic. On my way to Russ, I travel by quite a few service providers, large and small, on my way from southern RI to Swansea I'd not take my laptops anywhere else. Absolutely "First in Service".

Best Buy Cape Cod - Price that should have been honored

Best Buy Cape Cod

(83 reviews)

$$$$

I am a premium Geek Squad customer. Last year at the Cape Cod mall location I had a HORRIBLE…read moreexperience with Geek Squad and one staffer in particular who's ability to interact with patrons was akin to a fish out of water. If he worked at a funeral home he'd have been less helpful than the deceased. However, tonight at around 7-8 pm, on 8/12/2026, I had a wonderful experience. All my questions and needs were tended to in a professional, efficient, friendly, attentive and timely manner. I believe in taking the time to recognize when an employee goes above and beyond, especially when no one is looking. Alyssa was the staffer's name and she was awesome! So much so that's it's very difficult to envision her as on the same "team" as that other employee. I hope Alyssa's boss reads this. She needs to be recognized and rewarded immediately!!!

Had to file a complaint with the attorney general today about this store. More specifically about…read morethe supervisor there name Orville. Tried purchasing an item that was listed at $74.99. Wanted to charge me $99.99, so I told them Massachusetts consumer law requires stores to sell at lowest advertised price, they said someone could have moved it. I told them it doesn't matter because you're not the one who can decide that. Actually in Massachusetts the only one who can decide that is a judge ( I called the attorney general hotline and that's bar for bar what they told me.) Anyways that doesn't matter cause I told them they could check the cameras and see that I can upon it already there. Anyways, Orville lied to me about that, said he was the only manager on shift I could speak too. Then basically told me that there was no resolution for me besides illegally charging me the $99.99. So here we are, someone on the autistic spectrum with a HUGE anxiety disorder having to get a resolution from the AG. Would love it if the store manager could call me to figure this out. As the way he made me feel was horrible and inexcusable. Protect your consumer rights people. If you don't, they'll get trampled on.

LS Computers - itservices - Updated November 2026

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