Excellent place, comped the device that they couldn't fix which was really kind!! They were…read moreextremely knowledgeable and had excellent prices for the repairs. Would recommend!!

Brought my Dell in for BIOS CMOS battery replacement, service was rushed and when I got home the…read moreDrive failed. Chris upgraded to SSD and tried to repair, but machine was not cloned properly and I lost all my Dell programs, they named the computer C: User/User. I could not change this. I have spent 2 months trying to rebuild this computer to what is was before I went there. Altho Chris had his staff spend a lot of time on this, and the computer is very fast (thanks to SSD), I am just disappointed in the outcome.

I had a gaming PC that was a bit esoteric because I was charmed with a weird case. Well in year…read morethree the motherboard kicked the bucket, stopped turning on, so on impulse instead of slamming my head into it over and over I decided to take it to CPR which is just down the street from me. I'm glad I did since the problem was elusive and I would have been staggeringly frustrated in my efforts to track it down. I offloaded that concern onto Steve and he was able to hammer out a solution in good time. I was able to keep contact with him and he answered my questions as well as didn't mind that I asked him for updates now and again. It ended up being a relatively painless experience for me since Steve had to deal with the headaches of dealing with a proprietary system and try to dig up old parts. But I got my machine back with all the gear I wanted transferred into a new case and it was like it never left. Very happy with the service I was given.

I am extremely grateful that CPR was able to fix my laptop. As an educator, I rely on my computer…read morefor remote teaching. He was able to diagnosis the problem and have it fixed for me within a day. My laptop is working like a brand new device. He answered all of my questions in a professional manner and explained the issues in a way that I could easily understand. I was going to bring it to Geek Squad at Best Buy, and I am so glad that I decided to support a small local business. His price was very reasonable and I highly recommend bringing your devices to CPR.

I'd taken my external hard drive into a local computer shop (Newport County Computer) and was told…read morethat the data on it was not recoverable. After doing a little research, I decided to call a few other computer shops. Russ at First in Service was incredibly friendly, thorough, and helpful in explaining his recovery process while also explaining that there was no guarantee that he could recover the data. I decided it would be worth the 25 mile drive to have Russ look at it. He called a few hours later, shortly before closing on a Friday just to say, "I wanted you to be able to enjoy your weekend knowing that it looks like I can successfully recover everything." A few days later, he had copied all my data onto a new hard drive that is working perfectly. If I run into any computer problems in the future, Russ will be the first person I call!

From 1st impression, through end of 1st service request, and multiple stops since, w/ Russ, I felt…read morewell informed, and, in good hands. The service request executed each time, on multiple different laptops, across multiple years, mirrored one of the range of possibilities - and timelines for each possibility - laid out after his initial hands on assessment. Service is well priced and billing for services rendered always aligned with what was quoted for that service and any necessary replacement. Beyond all that, there's the trust & peace of mind you feel that you're dealing w a straight up good dude, who will treat you right. Can be tough to get that in this space, and similar, like a good car mechanic. On my way to Russ, I travel by quite a few service providers, large and small, on my way from southern RI to Swansea I'd not take my laptops anywhere else. Absolutely "First in Service".

I've been working with Paul, Eddie and Scott for years. Intelligent smart and a great group to work…read morewith - 100% recommend

I'm really happy that so many people have reviewed NEPW since I did, means that yelp really works:)…read moreMy laptop suddenly started blacking out last week, and my first call was to NEPW. Although I'd done some diagnosis on my own, they walked me through all the steps I needed to ascertain what the problem was, via phone. At no charge. Then they looked for the part and called manufacturers to see if it could be replaced or fixed. At no charge. When we determined that it could not be fixed and a new machine was needed, they did the research based on what I needed and made recommendations to me. At no charge (and no commission, no links, etc.. just, here's what we'd order, from where, when you're ready, on your own). I'm pretty sure they've put in a few hours of time helping me out so far, all via phone, at no charge. Of course, I'm sure they know that they'll be servicing the product anytime it needs it, but that's now twice that NEPW has saved my ass and not charged me one red cent. Thanks, guys.

Sorry this review is so late but anyhow here it is Dropped…read moreoff my laptop with Allan last April because it was responding slowly and generally was a drag to use.. Allan installed a SS hard drive as well as cleaned up all other functions and loaded a malware killing program.. The thing is a rocket ship ! My lap top operates faster and better than new I found Allan to be honest, professional, knowledgeable and reasonable I would not hesitate to use his service again or to fully recommend him to any Five Star Service

Allan is a great person to work with, and he is very knowledgeable about computer issues. I had a…read morecracked screen and a broken top cover on my laptop. Allan quickly responded to my request for help, outlining a couple of approaches. He found a similar model to mine and gave me very reasonable prices for the options. Due to my slow response, the similar computer was no longer available when I checked it out, so I decided to buy a new laptop. However, if I ever have a computer problem in the future, Allan will be the first person I will call. Ken M.

The guys here are absolutely amazing!…read more Keith and Ben are some of the nicest guys around, and I would recommend going here to anyone at all, from one nerd to another! I brought my laptop in as it was having issues overheating, so we thought. They fixed up a few issues I DID have with the laptop, but a few weeks later I noticed the issue hasn't been resolved. In the end, I brought it in again, and they looked it over for about a week trying to figure out what was wrong, only to find out it was a manufacturer's error. They still tried to fix it after this, Ben especially, but could not, as the company's error made it too risky for them to keep trying without possibly resetting my computer. These two did all they could, and on top of that, to go above and beyond, they offered to loan me a laptop I could use if I had to send mine to the manufacturer to be repaired. Being a college student, if I had to send my computer out to the manufacturer, and be without a computer for some time, I would have some issues doing my classwork. So, these two offering to loan me a laptop means the world to me, and truly shows how dedicated to the customer these guys at Nerds To Go are! Keith and Ben are exceptional employees of Nerds To Go. They will definitely have my business as long as they are here, and I'll be sure to recommend them to all my friends!

Recently on 10.6.22, I went back from having an initial good experience with them and had the…read moretotally opposite one. I went in to see about getting a virus removed from my computer. I paid $59 to them upfront for the diagnoses and removal, then another $40 after job was completed. Then when I picked it up and brought it home, the computer continued to not operate properly by having the same issues I originally brought it in for. So, I went back and they looked at it again, but it showed no operational problem. But when I brought it home, after awhile, it started malfunctioning again. Very frustrating. So, I brought it back for the third time, and the technician said "the keyboard might be thee problem," and took a few minutes to show me why, which I appreciated. Then I went and bought a new keyboard for $40 and it fixed the real problem. So, then I called them today to ask about getting a partial refund for the virus removal because they didn't have to remove any virus even though they acted as if they did. I told them I'm ok with paying the initial $59 they charged me for their labor and time, but that I would at least like to get the final $40 I paid refunded back to me because they never had to remove any virus as they claimed they did. Never said any word to me that there was no virus. That's like going to a mechanic and they diagnose that you need a tune-up, then they do it and charge you for it, when it wasn't needed, even though they acted like it needed it. Then come to find out, it was just the advice that it may be a new oil filter is all that you needed. They showed no fairness in my opinion. They charged me for unnecessary work they did because they diagnosed it wrong, and wanted to cover up for their mistake. Then I paid even more money to buy a new keyboard because of their incompetence. When if they diagnosed it properly the first time, all I would have had to pay for was the $59 and a $40 keyboard for a total of $99. But instead, I ended up paying a total of $139 because their incompetence. I guess this is what they consider is doing good business at a time in our economy were people are struggling to afford the cost of living. They've lost my repeat business forever over $40 and I will NEVER recommend anyone else to them. I'm a small business owner myself, so I know how important treating the customer with fairness is. We'll I hope the $40 was worth it to them. So disappointing. I really thought they were a good local business to do business with. Maybe I expected too much from them after my original positive experience with them. It even appears that you can't leave any more Google reviews with them. Interesting.