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    Verizon

    3.0 (4 reviews)
    Open 9:00 am - 7:00 pm

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    Apple Derby Street - The latest iPhones

    Apple Derby Street

    (120 reviews)

    $$$

    I've noticed that folks are either for Apple products or they are for whatever the heck else is out…read morethere. I am a "for" guy. Started with an Apple 520e laptop... old school. 25 MHz and iOS 6. Loved it and it got me through Harvard in the 1990s. Nowadays I have an iPhone 16 Pro Max. I don't usually upgrade every year, but I did for a while. Superior products. Graphics wise, ease of use, and accessibility. I also have the iWatch Ultra, ear buds, and an iPad I use for work when I travel. All easily interfaces and interconnected products. I have bought, mainly, from the Apple Store in Hingham. Great service, always stocked, and organized extremely well. No negatives whatsoever.

    Stopped by recently to buy a new iPhone. Mine was several iterations old already and so I was long…read moreoverdue for an upgrade. As this place is always busy, I showed up just as they opened on a Tuesday morning and was immediately able to secure a salesperson who was helpful although a couple of aspects of the service could have been better. I had stopped in a couple of weeks prior to ask if I needed an appointment to buy a new phone and was told no. It was recommended though that I show up right when they opened to ensure quicker service so that is what I did. I upgraded to the current ProMax model and I couldn't be happier. It really does make a difference to keep up with the current technology. The salesperson was excited for me (given that my old phone was 6 years old and had quite antiquated features.) She was very nice and very enthusiastic. Her problem was that she spoke much too quickly and I had to stop her a couple of times to repeat what she said. Overall she was a little frenetic...although always remaining pleasant. At one point she was speaking so quickly that I hadn't realized she was attempting to sign me up to pay off the phone in installments via my phone carrier. After asking her what it was she was trying to get me to sign for and she said the "installment payment plan" at which point I immediately told her "No"....I said that I would be paying for the entire phone that day. As she had begun to process already, she had to seek out assistance in figuring out how to undo whatever it was she had done already so this added unnecessary time to our engagement. That eventually got sorted out and I was then able to pay for the entire phone at once. I don't pay for anything in installments even without interest. But I didn't know this was possible with an iPhone so I include it here in case that is an option that would be helpful to others. Once the main transaction was taken care of she ushered me over to a table and chair so that my old phone contents could be transferred to my new one. Oddly at that point she said: "I hope I can get through this as we are very busy now and sometimes "they" don't like us to do this." Who is "they"? Her bosses? And don't like what? That it was taking awhile to see this transaction through to its completion??!? Ummm, I was making a $1,200.00+ purchase...although perhaps a pittance in terms of other Apple product purchases...but still! I was confused as any other time I've gotten a new iPhone at this Apple location (at least two other times) there was never a time constraint issue getting in the way of ensuring proper transfer from one phone to other. Doing so was always a part of the deal as well as imparting proper understanding of the features of the new phone. In any event, no one stopped her from continuing to help me. I would have cancelled the order if that had occurred as I went there specifically to have the 1:1 help in getting my new phone sorted out. I know some people order their phones by mail and do this all themselves but this is definitely not me. I both need and appreciate 1:1 service with technology related things. With new iPhone in hand now for the past few weeks, I am thrilled with it. The photographs it takes are fantastic and the colors far brighter and clearer than I am used to. Overall, I was fine with the sales service I got (despite the glitches she was a very nice person and trying to be helpful) but this store needs more staff overall. It is almost always extremely busy within a half hour of the store opening. There have been times I have gone to this location in search of something simple and am just waved over to the general wall areas where I am expected to hunt for what I need. At the prices Apple charges, I really appreciate more attentive service. As it is I have decided to upgrade my almost 10 year old desktop Mac computer. I will make an appointment for this here. I am somewhat dreading doing this but it needs to be done. Round two coming some time soon.

    Verizon

    Verizon

    (23 reviews)

    $$

    We went to upgrade two phones. We wanted a specific model iPhone (16e smaller size) because we…read moredon't like carrying around a iPAD size phone. Salesperson tried talking us into changing our plan to save money. But we would have to add two "ghost lines" to our "new" plan. This is the point where the red flags started to show. He told us that he just came off a couple of days off and he would check with his manager to see if this "special" was still offered. I thought to myself this guy is going to come back with something like 'oh, that's no longer available' blah, blah, blah. Sure enough. He says "we can't offer the special in that model." But he can offer it on the laptop size iPhone 17. I felt like I was at a used car lot. He then went away again to check on something. This is when I told my wife that I'm leaving now and I'll be in the car. We left feeling so frustrated. Ghost Lines? why would any carrier want to give a customer a couple lines / phone numbers on there system that aren't even being used? This is a corporate owned store! we have been loyal customers of Verizon for almost 25 years.

    We lost a phone and unfortunately didn't write down the passwords. our mistake but we are not…read moreyoung people. Anyway, salesperson happy to sell us an $800 phone and stuff we don't need but wouldn't assist with trying out a few passwords to see if they worked. said "three strikes you're out," "other people in the store to wait, no time to do it.". there were 2 other people in the store at the time and other staff. We continue to try to replicate the info on the phone. thanks a bunch customer service . you are useless.

    Verizon - mobilephones - Updated May 2026

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