I waited 2 hours for them the get me one towel twife, and the woman at the front desk was very…read morerude. also the room smelt like cigarettes

This hotel is in the Medical Center area, which makes it very convenient for those visiting someone…read moreat one of the nearby hospitals. It's also a pretty safe neighborhood, which is nice since parking is in an open lot, not a garage. It's a basic TownePlace Suites. It has good-sized rooms with comfortable beds and a fold-out sofa, basic cooking facilities, a work station and the usual amenities including iron and board. There is also a complementary breakfast, and a few others, including a workout room. Service was generally pretty good. I couldn't find my hair dryer on my first day (heading into a meeting), and the front desk attendant had one to my room within minutes. However, there were several other issues with this property. First, the shower in my guest room was barely warm. Even after receiving assurance from the front desk that maintenance would look after it, it was no better. There is a lobby bar where the attentive bartender pours drinks and offers appetizers from Tuesdays through Saturdays, but the quesadilla on offer was HORRIBLE! Whatever was supposed to be the tortilla (and it was NOT a traditional flour tortilla) had the consistency - and flavor - of cardboard. When I asked the bartender what kind it was, she admitted she didn't know, but suspected it was some kind of "healthy option." One does not order a quesadilla to be healthy. Third, the hotel has a shared computer (not exactly a business center) but requires a log-on for Word or Excel, which makes it pretty useless for anything except surfing the web. Even the credentials provided by the front desk didn't work. On two of the three nights I stayed there, the hotel hosted a fair number of kids' sports teams. That meant the noise level went up, kids running in the halls, and a breakfast room that was pretty well overrun both mornings. Fortunately, there are other restaurants close by, providing options to avoid the crazy. It's not the best TownePlace Suites at which I've stayed (and I've stayed at plenty) but if the location is convenient and the price suits your budget, I wouldn't steer you away.

Great location Nicely sized rooms and oversized shower…read moreAdequate fitness room Fun lobby bar Difficult to get to roof top venue. It is either closed for private events or no allowance for those under 21 (we have struck on 3 visits) Valet parking Springfield's only 4 star hotel.

I hadn't been to Springfield in years, so I asked a local where I should stay for a quick overnight…read moretrip. Without hesitation, he said, "You've got to try the Vandivort." I'm so glad I did. The moment I stepped into the stylish, contemporary lobby, I felt like I'd walked into a boutique hotel in SoHo. The design is chic, modern, and full of personality. I arrived early and was pleasantly surprised to get access to my room right away -- a spacious, beautifully appointed room on the fourth floor of the hotel's main building. (Tip: there's a second building across the alley in back, so if location matters to you, be sure to ask which one you're in.) My room was terrific -- upscale furnishings, high ceilings, and a bed so comfortable I wanted to bring it home with me. Great mattress, perfect pillows -- everything you hope for in a good night's sleep. As luck would have it, the hotel was celebrating its 10-year anniversary with a lobby reception just as I was heading out to a meeting. The place had a celebratory buzz. When I returned, I made a beeline to Vantage, the rooftop bar, for an Old Fashioned. They were out of Angel's Envy (my go-to), but the bartender made a solid one with Woodford Reserve. A quick evening shower made the rooftop a bit humid, so I headed downstairs to The Order, the hotel's lobby bar -- equally impressive, with a standout liquor selection and, yes, Angel's Envy in stock. Round two. The next morning, I hit their fitness room in the back building, followed by a run through downtown. Afterward, I grabbed a surprisingly good $10 breakfast burrito from the on-site café. My only real quibble: no complimentary coffee in the lobby. For a boutique hotel of this caliber, it's a small thing that would make a big difference. Overall, Hotel Vandivort delivered style, comfort, and a memorable experience. If you're heading to Springfield and want something with personality and polish -- stay here. Highly recommended.

A nice, modern hotel. Well-lit and clean for the most part. Rooms are pretty small, but overall…read moreprice is affordable. Our room had some sections of carpet that hadn't gotten cleaned - looked like trail mix had spilled from a prior guest and never gotten cleaned up. Shower head is kind of funky - it's a rain shower style so the water comes down from above and then you have the option to use a tiny/skinny shower head for washing your body etc if desired. Overall a good stay. Breakfast was okay, bagels and cream cheese, floppy French toast sticks and syrup, sausage patties, scrambled liquid eggs, breakfast potatoes and coffee and orange juice. Okay for a hotel breakfast but wished it would change up every-other day or something so it wouldn't be the same thing.

If you like to party, you'll love the place, but if you want to rest- not a good experience. There…read morewere slamming doors and noise most of the night with a lot of road noise. The hall and elevator smelled like marijuana. There was no covered area to unload, and entry and exit was not user friendly. it was storming when we got in, everything got wet, and it was very unpleasant. Staff was nice, but rooms are very small, and it seems to be more designed for spending time in the lobby drinking or playing games than it was for resting. TV remote did not work. Never again, AND, it was very overpriced.

This boutique Hilton property is ideally positioned on Republic Road - a quick jaunt to either…read moreGlenstone or to Highway 65. I have had the pleasure of staying at this immaculate hotel over a dozen of times and typically for a week or more to visit friends and family in the area. Rooms are spacious and so clean you can actually walk barefoot on the carpets; lobby and restaurant are pristine and inviting; and all of the staff are truly kind and helpful - they go out of their way to supply you on your journey. While all staff are class acts, special shouts out for this stay include Zach, Alby, Doug, Penny, Denis, Kaitlyn and the night crew. Oh - don't miss the complimentary fruit water and coffee stations in the lobby! And, do book early to guarantee your suite.

Have been staying here for years and this HGI is going downhill fast :(…read more First off, the breakfast in the morning is still great. Andrea is always helpful and love the cooked to order items here. The rooms, however, are getting so rundown through the years. My room on the first floor was so muggy, damp and even the carpets were bad. You would not even dare walk on them with bare feet, so gross. Then, the bathroom walls were stained with who knows what. I was there for a week and had two hand towels and one wash cloth. Lastly, Springfield is getting booked up so these rooms can be up to 180/200+ per night which is highway robbery since they are so bad. Sooner or later it will be dropped from the Hilton chain and be made into a Quality Inn or something.

I'm bumping up a star here for the nostalgia. I'll just throw that out here at the beginning. Well,…read morefor that AND for the effort being put in to improve... thanks to my wonderful eavesdropping abilities. We opted for the Elvis room... was it dated? Yes, yes it was. The whirlpool could definitely use a little something as parts were falling off - but, hey... we were going back in time. The Cadillac bed still brings a smile to my face. It was cheesy in a completely awesome way. Shove the kids in the wagon & let's hit the open road! Could it be improved on? Sure... but it was clean, comfortably & achieved it's goal. Bonus, it was quiet, despite being along the road. We noted the addition of some new themed rooms, including a lovely western room. I like to see the progress and hope to see refreshes on some of the classics. Breakfast was available & worth skipping. It seriously was not good. I don't mean in the usual subpar hotel breakfast way. I mean that they somehow made a subpar hotel breakfast worse. The biscuits were too hard to too cut &, speaking of cutting, I'm pretty sure they cuz the gravy with water . It was THIN. Even so, no amount of soaking softened the biscuits. The grounds were very pleasant to stroll through. The Route 66 touches were well-integrated, keeping it true to the theme without going overboard. The hot tub has been removed and covered with a deck. It's, again, true to the original era. While checking out the grounds, we overheard staff discussing the importance of, and plan for, improving curb appeal. We truly enjoyed our stay & needed something not so serious, something playful. This hit the mark!

Cute franchise with charm. Rooms were small but clean. Staff was great and the best part of this…read morelocation.

Everything you would expect from a Hampton. Plus, the service was above expectations. Great place…read moreto stay!

This is the second time we've stayed at this Hampton. Their motel and staff are so nice. We got a…read moresuite and it was wonderful. The room was ready, very clean, and comfortable. The sofa was like new and firm, easy to sit and stand from. The kitchen area had an apartment sized refrigerator with freezer, not just a tiny dorm frig that hardly cools. The bedroom area has its own TV. King bed was comfy and linens clean and crisp. There were plenty of large, plush towels and washcloths. A different breakfast is offered each day and it's not just cheap store muffins and stale cereal. We had eggs and meat each morning, hot coffee, and waffles. This Hampton Inn is our go-to when in Springfield MO.

This place has nice rooms that are super spacious and well designed. The hotel is fairly new and…read morewell taken care of. They do a good job of keeping the rooms clean, with some exceptions from time to time. The rooms also have small kitchens in them which is nice when you have family or leftovers etc. With all that being said, I dislike the loud doors in this hotel as you always hear the doors slamming shut (especially the exterior doors). Plus, we have had people smoke the place out while cooking or falling asleep while cooking in the middle of the night. Customer service after events like that was dismal.

Not only did I stay here but also booked a conference room for two days. They reduced the price of…read more$300 per day down to $250, but failed to disclose a 24% service fee. In the end, we paid $670 for essentially an empty room. READ THE FINE PRINT: The 24% was buried in the contract but never discussed. Only after I disputed the $670 total. Stayed here several times over the past year. Lifelong hilton honors member and will never stay at another hilton property. Terminating my hilton honors membership. This is the opposite of customer service. Customer exploitation?

This hotel was nice and clean. The room was small but sufficient and the staff were professional…read moreand helpful. The lobby was large and family friendly with games and an outdoor seating area. Parking was plentiful. The continental breakfast was very good. I was impressed by the pancake maker, never saw one before. Moving forward, Tru by Hilton will be my hotel of choice.

Have stayed here over 10 times over the last 5 years. The last few times I have had to request a…read morenew room due to smell or ant infestation. Truly insane to pay over 200 dollars a night for a room full of ants. Not just in the floor or tables in the bed as well. Just disgusting.

Clean! Bed slept well. Sheets were high quality and soft. Check in was smooth. A+read more

We came to Springfield for the weekend, and all the recent reviews for this hotel were great so we…read moregave it a shot. I was very impressed with our stay. The hotel was clean from the lobby, to the halls, to the room itself. Everything smelled nice and fresh! Plus, all of the employees we encountered were very pleasant. Our room and bathroom were spacious; the king-sized bed was actually a king-sized bed; the bed slept comfortably; there were plenty of outlets and lighting options. We hung out in the lobby for a while, which was nice and cool. They offered a great (and free breakfast) which had plenty of hot and cold options. Very pleased with our stay - I would stay here again in a heartbeat.

I rarely leave negative reviews, but I was disappointed by my experience upon arrival…read more Before checking in, I called the hotel to request an early check-in. I fully understood that this was only a request and not a guarantee. When I arrived, I was informed that the hotel was fully booked and that my room was not yet available. That part was completely understandable. What was disappointing was the way the information was communicated. The front desk staff (older lady) came across as dismissive and unwelcoming, making my family feel more like an inconvenience than a valued guest. Hospitality is about more than just having a room available, it's about how guests are treated when things don't go according to plan. A simple explanation, an estimated wait time, or even a friendly acknowledgment of the inconvenience would have made a significant difference. Instead, the interaction left a poor first impression and set a negative tone for the start of my stay. I hope management takes this feedback as an opportunity to reinforce the importance of customer service and guest experience. While operational challenges happen, courtesy and professionalism should always be part of the experience.

It had been a while since I stayed here and I don't think the decor has changed much. But, they do…read morehave EV chargers on site which is nice. You can check out a key to the chargers and there is a $10 fee (but you don't have to move your car b/c it's for 24 hours). This DoubleTree reminds me of an Embassy Suites because of the open area with surrounding rooms. It was super quiet when I was there. Staff was friendly and helpful.