It had been a while since I stayed here and I don't think the decor has changed much. But, they do have EV chargers on site which is nice. You can check out a key to the chargers and there is a $10 fee (but you don't have to move your car b/c it's for 24 hours). This DoubleTree reminds me of an Embassy Suites because of the open area with surrounding rooms. It was super quiet when I was there. Staff was friendly and helpful. read more

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I rarely leave negative reviews, but I was disappointed by my experience upon arrival. Before checking in, I called the hotel to request an early check-in. I fully understood that this was only a request and not a guarantee. When I arrived, I was informed that the hotel was fully booked and that my room was not yet available. That part was completely understandable. What was disappointing was the way the information was communicated. The front desk staff (older lady) came across as dismissive and unwelcoming, making my family feel more like an inconvenience than a valued guest. Hospitality is about more than just having a room available, it's about how guests are treated when things don't go according to plan. A simple explanation, an estimated wait time, or even a friendly acknowledgment of the inconvenience would have made a significant difference. Instead, the interaction left a poor first impression and set a negative tone for the start of my stay. I hope management takes this feedback as an opportunity to reinforce the importance of customer service and guest experience. While operational challenges happen, courtesy and professionalism should always be part of the experience. read more

Always clean, always consistent great staff one of my favorite Hilton's in the Doubletree family read more

DoubleTree by Hilton Hotel Springfield - Visit Tony he is a former Navy chef your breakfast is always a perfect omelet - Hotels Near Me - Springfield, Missouri

UPDATE: checked out one day early because they hadn't cleaned my room in three days and they refunded my night stay I had already paid. Customer service at desk is great and friendly. Good-cookie when you check in, friendly staff, doesn't smell awful, price, location, comfy-ish, quick service with front desk even at night needing maintenance and/or blankets. Chick fil a/ whataburger/walmart across the street, coffee shop in the parking lot! Ac working in my room! Cons-no fridge or microwave, breakfast costs $7, room darkening blinds didn't close all the way, bed is VERY sunken in like it was once comfortable 15 years ago... All of those are mostly livable, but the bathroom is just .... Fine. not thought out. Very important details are missed. Towels are itchy, shower sprayed water all over ceiling. But they were super responsive and fixed the shower head from spraying immediately. But It's aimed at the wall and the soap dishes are there so you have to stand sideways to even be under the water, and I am 5'2! Maybe it's just my room but it seems like their shower contractors were in a hurry. I kept hitting my arms and legs on the bar or soap dish. The water pressure is not much and dipped when someone flushed in a whole other room. I noticed the nozzle on the tub was broken for water temperature and just turned all the way around. the ADA handle in the shower is loose and definitely would not help someone who was falling. And finally the ceilings are very low in the bathroom and there's no good place to put on your makeup close to a mirror with good light. Finally, I just got a weird vibe when I walked in and I don't know why! read more

Everything was good. Up until we got a note left in our room after it was cleaned saying "never seen anyone use literally everything from the coffee station that's insane lmao" now I'm not sure if it was supposed to be funny but I felt very offended by it. Was I not supposed to use "everything" they offered in the room? Were they upset because I used the coffee station? I'm not sure but to me this note was condescending and rude. But the manager at the front desk was very apologetic maybe they need to rethink their staff.. read more

DoubleTree by Hilton Hotel Springfield - Note left by house keeping.. - Hotels Near Me - Springfield, Missouri

This is a fabulous hotel. It was recently updated and is in pristine condition. I was there for a conference and the conference facility and food was amazing. Go to this hotel , you will love it. Ask for a hot cookie. read more

Dark.,.really dark. I spent 2 nights there and it was dark everywhere. The staff was very friendly and helpful...but the light deprivation and sea of marble and concrete was hard to get past. AND the elevators that needed a key to get to your floor. read more

Was passing through Springfield and had made reservations at the Doubletree based on the past reviews. Upon arrival we found our room clean and well stocked with everything we needed for the one night stay while on our road trip. What earns this single star review is the lack of air conditioning in our room. It was late June when we were there and it was warm when we arrived. We turned the air down and left to go eat dinner. We returned and found that the room had only cooled a few degrees. Long story short, at 1am we were both awake and discussed leaving and getting back on the road because it was so warm and stuffy in the room. We decided to tough it out and got a few hours of sleep. The icing on the cake - when checking out I mentioned to the front desk clerk that our stay was less than pleasurable. I went on to say that our room was stifling hot and surprisingly the lobby was cooler than our room. Her response, "Yeah, we get that complaint all the time." I just shook my head and walked out. read more

This will be our last stay! Room smelled awfully and room ac was not working correctly, woke up with a puddle of sweat on my chest, ended up going down to the truck and turning ac on to get cooled off sometime early morning it was tolerable, on top of that there was no slip towel and the toilet would not flush. Sipped on floor getting out of shower then after fooling with the toilet got it to flush! Said something the next morning and they said they would take care of it! They said nothing was wrong with AC and they fixed the toilet! NOT! Then went to restaurant and they wouldn't even wait on us! Look enough is enough! Breakfast sucked, stay sucked! Have always stayed at Hilton, and this was our 4th and last time here! Holiday Inn is better than this! read more

Dirty vents. Rude staff. Dated hotel. No refrigerator. No cookies. We booked thru Expedia and we were told upon checkin that we could not give them our Hilton honors number because we booked thru Expedia. However, every other hotel within the Hilton chain that we have stayed at within the last month has allowed us to do so. Moral of the story-don't stay here. Additionally we received a phonecall at 12 midnight that our reservation (which had been paid in full) was being canceled because the hotel was oversold. Mind you we had been on the road for 4 hours already. They offered ti separate our party inbetween 2 hotels and have our minor daughter stay in her own room across the street. As we also called around town every hotel was booked. Then magically a customer checked out. Apparently 2 pilots staying in a king bedroom were called in to pilot a plane at 12midnight. Sounds legit-right? NO. We ended up with 2 rooms for the night 3 floors apart. When we asked if upon check out the next day they could move our daughter into the room next to us or move us together-the front desk agent refused. This hotel staff knows nothing about customer service. read more

Reserved a room super last minute to stop for the night. The place seemed really clean and they had mask requirements, the clean seal stickers on the rooms, wipes in the rooms, hand sanitizer all over. Breakfast is not free here. We did get our delicious warm cookies when we checked in. The room seemed clean. read more

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Overall the property is fairly outdated, but it seems they are in the planning stages of a remodel. The tv didn't work and there was no room service menu in the room. So a few details missing. Also, I found sticky stuff on the desk and the bathroom counter which I had to clean before settling in. No idea what it was. All that aside, the real issue was the harassment I received from an older gentleman working the front desk. Upon checkout, I approached the desk to get a receipt. The man told me to smile. Most women, especially when traveling solo for business, do not appreciate being told to smile by a man. It's condescending, sexist, rude, and gives us predatory vibes. If I was a man, he would not have told me to smile. Case closed. To make sure I heard him right I said, "I'm sorry, did you just ask me to smile for you?" He said he did. It wasn't worth creating a scene. I just simply slid my stuff down the desk to the woman who was also working. I politely asked her for my receipt. The man proceeded to try to engage me. I said "I don't work with men who tell me to smile. It's rude. We don't do that." He continued to tease me. Told me "oh, don't be like that." "Really?" "You are really going to act like that?" "So how was your stay? ....that good, huh?" I ignored all of his attempts to engage with me. I had already explained why I didn't want to work with him, and I didn't think I even owed him that. His pushing and continuing to question me was outright harassment. I am a solo female business traveler working in the travel industry and I deserve as much respect and courtesy as my male counterparts. read more

Worst Hilton property I have visited! Management is absent and unavailable! In the middle of the night Hilton Corp moved me to the Hampton Inn a block away which was a much better choice! Highly recommend avoiding the Doubletree as they are more comparable to a Econolodge than the Hilton brand... This property definitely needs a management overhaul and to hire someone that supports their property, staff, and guests... in the meantime it should not be allowed to have the Hilton brand... read more

Very disappointed! Air vents covered with dirt, mold, and who the heck knows! Tried twice to get the issue fixed. So much for the covid cleaning disinfection promise. Hilton FilthyStay! read more

DoubleTree by Hilton Hotel Springfield - Dirt, mold, and dangerous! - Hotels Near Me - Springfield, Missouri

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Yikes I'm not sure how this place got such high reviews this place is a dump and at 250 a night on a Monday wtf was I thinking. Place was outdated, no breakfast, AC was super loud so I had yo turn it off to sleep and dusty and room felt and looked dirty dust all over ceiling. read more

Stayed here when I went to Springfield for training for work. It's a nice place and of course the cookie is awesome! I wish I could get a cookie every night but maybe I'm just greedy. I got picked up at the airport by their shuttle driver who was nice but went into these weird stories on the way there. He got us there safely though! The check in process was easy but when I went back down later to buy a Sprite from the shop she had a heck of a time ringing it up. Maybe she was new but I've never had any hotel have any problems with charging me for items! The room was nice. Nothing super fancy but the bed and pillows were comfy. We ha a great view of the roof so nothing to see there. It felt a little small for two people but maybe that's just me. They did forget to clean our room one day which was a little bit of a hassle but they did bring extra towels while we were out. No extra cookies though. The breakfast is super delicious though! It was paid for by my company but the sign said it was $12.95 a person. Youch. But they had bacon and sausage so there's that. All in all it's s nice hotel and I'd stay there again. Actually if I go back it'll be for work so I'm sure I'll stay there again! read more

DoubleTree by Hilton Hotel Springfield - Breakfast at Gracies. I had a voucher so not sure the cost. - Hotels Near Me - Springfield, Missouri

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I never take the time to give companies a review. However, after the service I received this weekend, it was the LEAST that I could do to say thank you. I'd like to caveat with, I have stayed at this particular double tree off and on for over 15 years. I've seen the ebbs and flows of good management and the not so good. I've stayed loyal regardless. This particular stay, a volleyball team came in the night before my scheduled stay. They needed my two connecting double queen rooms. The morning of my stay, management contacted me to let me know what happened and offered me a connecting room with one king and then the double Queen. I said no sweat AT ALL, things happen, we find a solution and we move on. Compromise. Upon arrival an attendee knocked on my door and gave her apologies for the "inconvenience" and gave me a 30.00 credit to use on the premises. That paid for my amazing scallop dinner and my crème brûlée cheesecake dessert that was chefs kiss perfection! I get my final bill the next day and see that I was discounted on my room rate also. Excellent, excellent customer service! They went above and beyond when a simple explanation was all that was warranted. And btw, the cookies were warm as promised and delicious! The room was very clean, the bed was the kind of hotel bed we all dream of, and the energy in the building from the other guests made me feel great about staying there! I would give this stay a 10/5 easily! read more

Not up to Hilton standard. The executive lounge did not exist. The items related to the lounge are actually at the front counter not where the lounge is located-10th floor. Weird. Also, found dirty towel, deodorant cap under desk. They switched my room last second. There are no USB outlets in any rooms. Very outdated. Would not recommend. There was a fire in the building the second day. Fire alarm did not go off in our room 920. Not good. I informed the front office manager. I will also notify the fire department because it's a safety hazard. The room seems moldy. Not sure the hotel can do much other than close down the room. Just FYI. Jasmin at the front counter was not very friendly or helpful. read more

I'm giving 4 stars because the front desk agents were incredibly kind and housekeeping was exceptional. Everyone was eager to help and had an awesome attitude. It was amazing. -1 star because there's no fridge I edited this review and added a fifth star because this morning I spoke with another incredibly wonderful banquet employee and she told me that because of covid they have removed microwaves and fridges. She told me I could inquire at the front desk to either have one brought into my room or switched rooms. I'm not sure why I'm so fascinated by the teamwork and hospitality of this hotel, but I am. read more

Beautiful hotel. I chose this hotel was because it was a bit south of I-40 for safety and security because our trailer was broken into on I-40 in Oklahoma City. The hotel parking lot lights had only one green and out of those three there was only ONE working!!!!! Get those lights gets fixed to protect your customers!!!! read more

Looks decent. Great customer service. Room is nice. However it is 85° outside and the room is set to 65°, but I feel like I'm outside. Another couple said their room is hot too. Looks like I'll be sleeping with no covets tonight. read more

KUDOS to the staff from start to finish of our stay! I admit I was a bit concerned from the reviews I had read on top of us having reservations with a certificate of "On Us" for the one night stay. When we presented the certificate upon arrival the two ladies helping us were so nice and seemed to be as happy as we were that we were able to use it with them!! The lobby is nice and open, glass elevators and our room was nice and clean with as much view as we could expect in the area! Correct, there is no Executive lounge although Houlihan's is attached to the hotel! And the warm cookies~ mmmmm perfect! Thank you and we will be back. read more

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Enjoyed my stay here, free shuttle to and from airport. Attached resteraunt made everything from scratch. Good drinks! read more

DoubleTree by Hilton Hotel Springfield - Kansas City Carnitas Burger - Hotels Near Me - Springfield, Missouri

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My husband and I stayed here when we visited for a work trip. They were so friendly and sweet. He absolutely love the warm cookies they gave and the hotel was so beautiful. The view from the 7th floor was amazing and breakfast the next morning was amazing. They had everything you could want for breakfast including 2 different kinds of waffles. They have a chef making made to order omelettes with lots of options. The bed was so comfortable and the bathroom was big enough for my husband I to get ready at the same time. The night we were there they were doing work on one of the front doors and the next morning a higher up manager was out in the lobby helping to clean the dust and rugs. Impressed us that no one was too good to make it beautiful and work hard. read more

Whenever I'm in Springfield, this is the ONLY place I stay. I am normally a Hampton Inn guy because its the best value I have found as far as a quality hotel for a decent price, but every time I try to book at one of the two Hampton Inns in Springfield, they're always sold out. Bonus for me: I found Doubletree. The Doubletree Hotels are part of the Hilton family, so I get the same rewards points with them as I did with Hampton. Everywhere else in the country (that I've been anyways) Doubletree is usually around $160-170 a night. Not here. It is only around $100, and with my corporate discount I'm usually locked in at $89. Insane price for a hotel of this quality. If you've never been to a Doubletree, then you may not know that you get a warm chocolate chip cookie when you check in. Tasty. There were also a couple of free bottles of water when I got to my room. The rooms themselves are very updated and extremely clean. The maid service was even spectacular. I usually only sleep with two pillows on the bed (even though its a king size) and later that day when I returned to my room, it was made up and put together, but only my two pillows were on the bed. The other two were sitting on the chair where I left them with a note, "I noticed you only wanted the two on the bed so I figured I'd leave them on the chair so you didn't have to move them again." There is also a Houlihan's in the lobby, which is good food, reasonably priced and very quick for a sit down restaurant if you've never been. Although I've never actually been in this place in the evenings, I hear its a pretty hoping happy hour and evening bar as well and am going to check it out the next time I'm in town later this month. The Houlihan's does create a bit of a parking jam in the front of the building, but there are side entrances and plenty of parking on site. The gym is so-so. Smallish with a a couple machines and about 2-3 treadmills. Definitely not what I expected for such a large hotel, but it was clean and I didn't have to wait for the machines at the hours I was there. The pool was relatively small, but I believe it went both indoors and ourdoors if I'm not mistaken. Longest. Review. Ever. Bottom line, you're not going to find a better hotel for the money. You're spending a hundo, but you're getting two hundo quality. read more

DoubleTree by Hilton Hotel Springfield - Straight off the Hilton website - Hotels Near Me - Springfield, Missouri

Have stayed at this hotel about five times now, with only one wonky stay which the hotel made right, but in all, I keep coming back to enjoy the breakfast (free for gold and diamond). Also there is a new Houlihan's with vegan options. Hotel about a ten minute drive from airport with free shuttle and parking, across from Walmart and Kum&Go (I didn't name the place) gas station at Glenstone and Kearney. Tiniest pool in the universe that I didn't use because packed with kids so maybe leave the swimsuit home. Would like to see benches out in front where elderly wait for shuttles. The smoking section is outside but no seating. read more

This hotel is one of the best I ever been to. That staff gave impeccable service! Rooms were clean and I slept like a baby! 5 stars all the way! read more

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My bathroom smelled of urine. It was the shower curtain that had not been changed from the previous gues. My Discover card was declined due to an issue beyond my control (this same issue happened with other guests). I called Discover four times and the hotel continues to blame Discover, regardless, they called my work to tell them my bill was left unpaid. They told personal issues to my place of employment! Jocelyn at the front desk was snarky and not at all helpful. No fridge in room. The AC is loud. The pillows are HORRIBLE. (7/2021) read more

I stayed at the Springfield Double Tree in October 2018 and found my stay to be OK. There is no resort fee or parking fee. Parking is in front and around the hotel. The Hotel seems very similar to an Embassy Suites with a open center atrium. The hotel is 10 floors. For security you need a room key to operate the elevator. There is Houlihan's restaurant attached to the hotel and across the street is Applebee's restaurant. The hotel has a mini-mart, a 24 hour medium size gym, a small pool and jacuzzi open from 6am-11pm. The gym has 5 Precor basic cardio machines that allows you to watch tv as your working out. There is a strength machine and a dumbbell rack. The staff were all very friendly and helpful. When you check-in you get a warm delicious cookie. There is a small restaurant that serves a buffet style breakfast for $13. The food was all good, made to order omelette station. Everything you would expect to have at a breakfast buffet and it was all good. The room was medium size and clean. It was decorated with Picasso prints. It had a coffee maker, safe, large flat screen tv with lots of channels, desk and chair, and a chair & ottoman. There is no frig, but if you need one, they will bring you one for free. The bed and pillows were very comfortable. Bathroom was medium size with the tub/shower, sink, and toilet all in one room. It was clean, and had a blow dryer. read more

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Checkin was excellent. The woman at the front desk was incredibly polite and accommodating. She Even gave me a cookie. The king suite was smaller than expected but very clean and neat. View kinda sucked but the view isn't a big thing for me. The bed was comfortable. read more

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Got a flat tire two exits away at 10pm on my way back to vegas so I was tired and wanting a shower after a long day of driving. This place is awesome! But even better is the service, Angel got me checked in and On my way in no time. Can't beat Hilton read more

I had a great stay! Very covid conscious and clean. They seal the room with a label that shows it was cleaned. Room was beautiful and welcoming. No problems checking in. Pets allowed. I have a dog and he liked it. Got some drinks from the restaurant and the bar tender was cool. Clean shower. Shower head was a little weird but got the job done. And they had the most comfortable bed it was amazing and I slept so good! They have water in a can and I loved that. They sell beer at the front desk too. I stay at DoubleTrees a lot and this was one of the nicest! Thanks! read more

Easily the grossest dirtiest oldest hotel I've ever been in do not stay here whatever you do I thought all double tree were nice but no this is negative five stars read more

This hotel is pretty new so it's very nice and aesthetically pleasing. They did give us little dog treats for our dog which is very cute ($50 per pet in case you're wondering.) However it's definitely overpriced for what you're getting in return. You have to pay for breakfast in the morning, so that's already not worth the price of this place. There's free coffee in the lobby but it's so bitter that we tossed it and ended up getting coffee at a stop on the road. read more

I just came back from my business trip out here again. Both my coworker and I were impressed more than before. We happen to be at this hotel when there was trivia night where we got to play with other hotel guests in the lounge. So, it was nice to munch on some cheese/crackers and drink some wine/beer while enjoying each other's company. In addition, we were able to enjoy made-to-order breakfast everyday. At the first floor, there is a nice gym and indoor/outdoor pool. The only thing I would say is that I would have liked to have a fridge in the room. read more

Very nice clean, smaller hotel. Decor was up to date, beds comfy, room spacious. All staff were especially friendly.. special shout out to the folks serving the breakfast buffet. Which was hot and delicious. The omelet guy, the waitress, and the cooking staff were wonderful. They were hussling to serve every one promptly. They all deserve raises! Also the front desk people were quite professional and friendly. AND THE COOKIES! Minor areas for improvement would be the lack of microwave in the room (one near front desk), no hot tub, poor cable tV connection during the rain. But not deal breakers I will def be back. read more

Comfortable place to stay, a little pricy though managed to tack on 50$ worth of fees on top of listed price. Everything was fine linens were clean, water pressure good, bed comfortable, ease of parking and entry. However there were ants in the bathroom which was unfortunate but for short stays this is a good hotel. read more

Being the nicest hotel in the Springfield area that also accommodates pets - as we were picking up our new canine - I was rather impressed by the interior layout and open architecture, which I have yet to see at other, similar hotels. Check-in and check-out were both incredibly quick and seamless, and we were gifted complimentary dog treats and cookies, which was a nice additive. The hotel room itself was rather standard but the shower, however, was crooked and leaked even when the showerhead was not on. read more

I stayed here when I was in town for a cousins wedding, and was very happy with the room service, friendly staff, and especially for the thorough house keeping. I dropped my E-Cigarette somewhere in the room, and left town without it. I called them a couple days later and explained what I was missing, and they already had it in a zip lock with my name on it. I also lost my electric toothbrush while there, and I called AGAIN about that one. they looked for it thoroughly all throughout the room, to no avail. They are leaving my found item at the UPS store so I can arrange shipping, and said they will let me know if the tooth brush shows up. The wedding reception was held at the hotel, and it was very nicely done. I would recommend the Double Tree to anyone needing a room in the area. read more

I rarely ever get the inclination to write a review on a hotel, but my stay here at the Doubletree was actually really great. I was in town for a workshop that was being held at another hotel down the street, but my colleagues suggested staying here because they weren't too fond of the other hotel. Best decision! We arrived pretty late night after a 9+ hour drive. We were tired, disheveled, and just wanted to sleep. Our check in was seamless and fast and at the end, our check-in clerk asked if we wanted warm chocolate chip and walnut cookies. Ummm....YES! Omg, those cookies are soooooooooo good! We asked if the rooms had mini refrigerators. They said no, but that they could set them up for us. Cool! So we went back to the car, parked, got all of our crap out and headed to our rooms. I like that the elevator is room key card activated, so it made me feel safe. When we got to the room, it was CLEAN, it wasn't stuffy, AND....our mini refrigerators were already in our rooms!!! (insert wow emoji) Talk about quick service!!! And the beds were pretty darn comfy! Also just as important, the bathroom was nice. We also enjoyed the restaurant they have downstairs called Gracie's. We went for breakfast every morning we were there. They have a breakfast buffet that includes made-to-order omelets. I was weary about trying their scrambled eggs, because, while I love eggs, I really dislike mass-made scrambled eggs because they're always so watery. Nope, not here. Their scrambled eggs are made fresh. Their fruit was ripe and sweet and we were appreciative of their bottomless coffee...though we never drank more than two, haha! They do have free wifi, but I was never able to connect to it. I could have easily gone back to the front desk to get it sorted, but I was really trying to disconnect so that was fine by me. Every night we opted for free warm cookies, which again, were delicious! The staff are super friendly and extremely helpful! Truly, one of the best hotel experiences I've ever had! read more