I would highly recommend Pacific Appliance Repair! Evan was…read morefantastic in diagnosing the problem, ordering the parts and communicating when the repair would be done on my washer. It runs beautifully!! Thank you!

After speaking with Evan...I decided to give him a shot. I retract my initial 1 star review and…read morenow give 5 stars...prompt, courteous, friendly, knowledgable. He was quick yet thorough, honest and did not try tu upsell but also gave hints and things to watch. I definately will use him and his services again.

Misael came outlast fall and serviced three appliances in my kitchen which were either not…read moreworking or having problems, the dishwasher, the microwave and the garbage disposal. He fixed the microwave after a part was ordered, replaced the gasket in my dishwasher which may have caused a major leak and replaced the garbage disposal. He was polite and efficient. I was very pleased with his work, but this time when I called (twice), he ha snot returned my calls at all. I find that very strange. I will mov eon to find someone else.

He came out to service a squeaky dryer. it was still working , just noisy. He replaced the part…read more After he left we put wet clothes in it and the drum refused to turn. We smelled a burning smell, like a motor overheating. I called him and he refused to come back (said he was too busy). Gave me the name and number for Emerald Appliance Repair. He knew what was wrong and had the part. Fixed it right away.

I called them to fix my dryer. They came out and fixed it. Cost me $400. A week later same thing…read morebroke again. I called. They said they will send someone out that week. No one showed. I called again. They said they were coming out that day. No one showed. They never answer my phone calls again. My wife called. They texted her back saying they will send someone out. They didn't. Now they won't answer her calls. I am not only filing a report with the BBB... but my brother works for the state... he said he could help... and my sister in law is a producer at KEZI News Eugene. Actually going on air to let the state know what happened to us and many others. I found 6 other people who were robbed by these people. They will join me on the news. I'm not stopping till this place is closed.

I would have an appointment for the to come out to fix my Samsung Wash machine. The first…read moreappointment they came out when they were saying. Then I had two other appointments with them and they would not call to tell me they were running late or not event coming. they had several no shows then I had to call them. They replaced the motor and gears in my washmachine finally charged me $210.00 the Motor was under warranty. The wash machine still would not drain water and then I had another appointment again no show and kept doing this. Then I asked for my money back because it was not fixed. This was a month long process of not showing up and not calling me. Then I asked for my money back because it was not fixed. They agreed to refund my money. I had many conversations and they kept telling me that they will refund it. They never did and this all started in May 2023. They will not return my calls or refund my money.

Mason is very friendly and professional. Quick to diagnose my broken washing machine. Got a new…read morecomputer board and fixed the next day. Highly recommend.

Mason at Hedlund here in Eugene provided me with one of the worst repair service experiences I have…read moreever had. My Samsung washing machine needed new suspension rods. The first red flag was that he quoted me $150 for a service call, and then charged me $155. I initially dismissed it as negligible and moved on. He then proceeded to quote me $110 per suspension rod, and including the service call and labor said it would be $680. He recommended I either go for the repair, or just buy a new washing machine. I was about to pay the $680, when I luckily called my partner, and she said we should think it over. I did some research on my own, and found out that not only is suspension rod replacement extremely easy to do on your own, but Samsung's suspension rods go for $50 a pop, not $110. You can get 3rd party ones for even cheaper. I got four for $36. I did it on my own in 45 minutes. In conclusion, Mason at Hedlund gave me unthinkably egregious quotes for a simple repair. Very negative experience with Mason and this company.

Our washer stopped spinning and Emerald Appliance Repair was quick to schedule an appointment,…read morefixed the washer on the spot, and all for an affordable price. Highly recommended.

Jay, the repair tech, went beyond the call of duty in every department. My wife called Emerald to…read moredeal with a dryer that has been giving us trouble lately out here in Santa Clara, our regular company couldn't come for a couple of weeks, no good. Service was top notch, as was Jay's integrity, he could have charged us more, but went out of his way to make everything right at a super low price. They've become our new repair guys, bottom line. Could not be happier with their service.

Very responsive. My refrigerator stopped working, and Shawn was there to evaluate it within 24…read morehours. Very experienced. Shawn had a pretty good idea of what was wrong even before servicing and had the potential replacement parts ordered and ready to go. Very communicative. Set clear expectations of how the repair might go and how much it would cost.

Came by spent 2 min told me the thermostat was broken, no parts available "time to do some shopping…read more". Charged $120. I found a part on eBay for $79. He's he doesn't use eBay. He was on time, polite and respectful. I expected a little more effort for my $120.00.

Anthony was amazing. Very responsive and accommodating and delivered the washer dryer fast. Would…read morehighly recommend. Great value and service.

My 7 year old LG frig died during a recent heat wave. First the ice maker went out then the temp…read morewent erratic, and finally it died. Instead of frantically searching for a new frig, I decided to look for a used frig. I called Good Value Appliance and he had a used Westinghouse SS bottom freezer frig. I checked it out, he delivered the next day and took away the old one. This frig works fine. Yay!!! (I will never again but an LG) THANK YOU & I highly recommend!

I booked via Yelp before midnight, and their staff showed up and fixed the problem before 8:30 AM…read more Very responsive and efficient! Highly recommended!

Very happy with our service tech, Riley. He checked everything and fixed our dishwasher that day…read more We had another tech from another co who charged more and didn't even try to solve the problem. WE will use this company again.

Had an oven problem and called and gave error code and oven and self diagnosis. Said they had to…read morecome out and look at it but $130 service call would be applied to repair amount. Did nothing but look at error code that I had given him. Several days later women called and said repair would be $395 dollars. When technition came to make repair he said that it was caulked in and he didn't do caulk and then tried to manhandle unit out without cutting caulk. Told me units aren't normally caulked in but having been a builder for 43 years I knew this was a false statement. Being he did not have proper tool I then got knife and cut caulk. When repair was finished without cleaning up after himself he demanded another $395 without $130 service call credit as originally agreed. The whole experience was highly unprofessional and to me seemed very unethical.

Had a problem with a stove and was very disappointed with the service and lack of professionalism…read more For the duration of the service call, that proved to be completely unhelpful in diagnosing or repairing the issue, we were subjected to aggressive political views. Believe whatever you want but, keep it to yourself when you are hired to do a job. We couldn't wait to get this guy out of our home.

My front load washer had a pump failure, won't drain…read more After determining it was the pump that failed, not the motor, we called around for a specific Kenmore water pump. It was easily found on the internet but who wants to wait a week or more to see if you get the right part? We called around and the places we called referred us to Glenwood Appliance. So off we go.... I happened to bring the broken pump with me, I walked in and was greeted by a smiling young lady who asked what she could do for me. All I did was raise the pump and say I need a new one of these.. before I could tell her what it was, she said I have those over here.... Holy smokes, you kidding me?! I really like it when employees know their stuff! She brought out a small box, cut it open and BINGO! The exact make and model with the same part number even. This small shop had a factory part for a 5 year old front load washer, man what a relief! My machine broke down last night, tonight it will be back in action! The people here are knowledgeable and resourceful as she let me know that the next time I need anything, i should also bring the make and model info, just in case they can cross reference it with a part from another brand! Nice!

They fixed my ice maker and microwave quickly and reasonably. Friendly, professional service.read more