I would highly recommend Pacific Appliance Repair! Evan was…read morefantastic in diagnosing the problem, ordering the parts and communicating when the repair would be done on my washer. It runs beautifully!! Thank you!

After speaking with Evan...I decided to give him a shot. I retract my initial 1 star review and…read morenow give 5 stars...prompt, courteous, friendly, knowledgable. He was quick yet thorough, honest and did not try tu upsell but also gave hints and things to watch. I definately will use him and his services again.

Misael came outlast fall and serviced three appliances in my kitchen which were either not…read moreworking or having problems, the dishwasher, the microwave and the garbage disposal. He fixed the microwave after a part was ordered, replaced the gasket in my dishwasher which may have caused a major leak and replaced the garbage disposal. He was polite and efficient. I was very pleased with his work, but this time when I called (twice), he ha snot returned my calls at all. I find that very strange. I will mov eon to find someone else.

He came out to service a squeaky dryer. it was still working , just noisy. He replaced the part…read more After he left we put wet clothes in it and the drum refused to turn. We smelled a burning smell, like a motor overheating. I called him and he refused to come back (said he was too busy). Gave me the name and number for Emerald Appliance Repair. He knew what was wrong and had the part. Fixed it right away.

I booked via Yelp before midnight, and their staff showed up and fixed the problem before 8:30 AM…read more Very responsive and efficient! Highly recommended!

Very happy with our service tech, Riley. He checked everything and fixed our dishwasher that day…read more We had another tech from another co who charged more and didn't even try to solve the problem. WE will use this company again.

Very responsive. My refrigerator stopped working, and Shawn was there to evaluate it within 24…read morehours. Very experienced. Shawn had a pretty good idea of what was wrong even before servicing and had the potential replacement parts ordered and ready to go. Very communicative. Set clear expectations of how the repair might go and how much it would cost.

Came by spent 2 min told me the thermostat was broken, no parts available "time to do some shopping…read more". Charged $120. I found a part on eBay for $79. He's he doesn't use eBay. He was on time, polite and respectful. I expected a little more effort for my $120.00.

Had an oven problem and called and gave error code and oven and self diagnosis. Said they had to…read morecome out and look at it but $130 service call would be applied to repair amount. Did nothing but look at error code that I had given him. Several days later women called and said repair would be $395 dollars. When technition came to make repair he said that it was caulked in and he didn't do caulk and then tried to manhandle unit out without cutting caulk. Told me units aren't normally caulked in but having been a builder for 43 years I knew this was a false statement. Being he did not have proper tool I then got knife and cut caulk. When repair was finished without cleaning up after himself he demanded another $395 without $130 service call credit as originally agreed. The whole experience was highly unprofessional and to me seemed very unethical.

Had a problem with a stove and was very disappointed with the service and lack of professionalism…read more For the duration of the service call, that proved to be completely unhelpful in diagnosing or repairing the issue, we were subjected to aggressive political views. Believe whatever you want but, keep it to yourself when you are hired to do a job. We couldn't wait to get this guy out of our home.

Mark was helpful and thorough. The charge was fair for work provided. It was easy to schedule an…read moreappointment.

Very knowledgeable and helpful. The scheduling was easy and arrival was on time. Will definitely…read morehire again.

Our washer stopped spinning and Emerald Appliance Repair was quick to schedule an appointment,…read morefixed the washer on the spot, and all for an affordable price. Highly recommended.

Jay, the repair tech, went beyond the call of duty in every department. My wife called Emerald to…read moredeal with a dryer that has been giving us trouble lately out here in Santa Clara, our regular company couldn't come for a couple of weeks, no good. Service was top notch, as was Jay's integrity, he could have charged us more, but went out of his way to make everything right at a super low price. They've become our new repair guys, bottom line. Could not be happier with their service.

Quick response but a bit more money than I anticipated. I would consider using them again.read more

Cody was very professional. He was really quick to respond to me for a service appointment. He had…read moremy dryer running better than ever the morning after I contacted him. I highly recommend him and will be using his company for future services.

1) Returned phone call the next day 2) Scheduled a home…read morevisit for three days out 3) Fixed the dishwasher issues asap 4) Was honest about what was going on with the dryer and offered options 5) Prompt return to make the repairs 6) All is well That says it all, doesn't it?

Scott answered immediately on a Monday and confirmed that he could work on LG Refrigerators after…read moreexplaining that it had stopped working on Saturday. As he promised, Scott showed up between 1 and 2pm the same day. So far, I was impressed. He pulled the refrigerator out and listened for a few minutes, said the compressor is gone and stated that he did not do that kind of repair. Other than advising that we should not have purchased an LG (it is 4 years old and high end), he did no other work and handed me an invoice for $75. I figure that works out to about $300 an hour for worthless advice. Would never call Appliance Pros again for any appliance repair.