I would highly recommend Pacific Appliance Repair! Evan was…read morefantastic in diagnosing the problem, ordering the parts and communicating when the repair would be done on my washer. It runs beautifully!! Thank you!

After speaking with Evan...I decided to give him a shot. I retract my initial 1 star review and…read morenow give 5 stars...prompt, courteous, friendly, knowledgable. He was quick yet thorough, honest and did not try tu upsell but also gave hints and things to watch. I definately will use him and his services again.

Quick response but a bit more money than I anticipated. I would consider using them again.read more

Cody was very professional. He was really quick to respond to me for a service appointment. He had…read moremy dryer running better than ever the morning after I contacted him. I highly recommend him and will be using his company for future services.

Misael came outlast fall and serviced three appliances in my kitchen which were either not…read moreworking or having problems, the dishwasher, the microwave and the garbage disposal. He fixed the microwave after a part was ordered, replaced the gasket in my dishwasher which may have caused a major leak and replaced the garbage disposal. He was polite and efficient. I was very pleased with his work, but this time when I called (twice), he ha snot returned my calls at all. I find that very strange. I will mov eon to find someone else.

He came out to service a squeaky dryer. it was still working , just noisy. He replaced the part…read more After he left we put wet clothes in it and the drum refused to turn. We smelled a burning smell, like a motor overheating. I called him and he refused to come back (said he was too busy). Gave me the name and number for Emerald Appliance Repair. He knew what was wrong and had the part. Fixed it right away.

Very responsive. My refrigerator stopped working, and Shawn was there to evaluate it within 24…read morehours. Very experienced. Shawn had a pretty good idea of what was wrong even before servicing and had the potential replacement parts ordered and ready to go. Very communicative. Set clear expectations of how the repair might go and how much it would cost.

Came by spent 2 min told me the thermostat was broken, no parts available "time to do some shopping…read more". Charged $120. I found a part on eBay for $79. He's he doesn't use eBay. He was on time, polite and respectful. I expected a little more effort for my $120.00.

Next day service! Jesse was great, helpful and knowledgeable. Booked via Yelp and had my mini…read moresplit serviced the next day. Very happy, I will call these folks again.

I booked via Yelp before midnight, and their staff showed up and fixed the problem before 8:30 AM…read more Very responsive and efficient! Highly recommended!

My front load washer had a pump failure, won't drain…read more After determining it was the pump that failed, not the motor, we called around for a specific Kenmore water pump. It was easily found on the internet but who wants to wait a week or more to see if you get the right part? We called around and the places we called referred us to Glenwood Appliance. So off we go.... I happened to bring the broken pump with me, I walked in and was greeted by a smiling young lady who asked what she could do for me. All I did was raise the pump and say I need a new one of these.. before I could tell her what it was, she said I have those over here.... Holy smokes, you kidding me?! I really like it when employees know their stuff! She brought out a small box, cut it open and BINGO! The exact make and model with the same part number even. This small shop had a factory part for a 5 year old front load washer, man what a relief! My machine broke down last night, tonight it will be back in action! The people here are knowledgeable and resourceful as she let me know that the next time I need anything, i should also bring the make and model info, just in case they can cross reference it with a part from another brand! Nice!

They fixed my ice maker and microwave quickly and reasonably. Friendly, professional service.read more

Our washer stopped spinning and Emerald Appliance Repair was quick to schedule an appointment,…read morefixed the washer on the spot, and all for an affordable price. Highly recommended.

Jay, the repair tech, went beyond the call of duty in every department. My wife called Emerald to…read moredeal with a dryer that has been giving us trouble lately out here in Santa Clara, our regular company couldn't come for a couple of weeks, no good. Service was top notch, as was Jay's integrity, he could have charged us more, but went out of his way to make everything right at a super low price. They've become our new repair guys, bottom line. Could not be happier with their service.

I called because my oven door was locked and I couldn't figure out how to fix the issue. They…read morehelped me troubleshoot what was going on and I was finally able to reset it with their help. They were friendly and very helpful. I will call them in the future if I have other appliance issues.

I called them because the igniter on my gas oven went out, they answered the phone and were very…read morehelpful in directing me to find the right part and said they would come out to replace it, (I actually ended up putting the part in myself because it's not that difficult) but when I told them I was going to try it they said I could call them if I had any problems and they would walk me through it on the phone. Good customer service is hard to find these days and I thought that was pretty epic! I would call them again and hire them if I had a problem.

1) Returned phone call the next day 2) Scheduled a home…read morevisit for three days out 3) Fixed the dishwasher issues asap 4) Was honest about what was going on with the dryer and offered options 5) Prompt return to make the repairs 6) All is well That says it all, doesn't it?

Scott answered immediately on a Monday and confirmed that he could work on LG Refrigerators after…read moreexplaining that it had stopped working on Saturday. As he promised, Scott showed up between 1 and 2pm the same day. So far, I was impressed. He pulled the refrigerator out and listened for a few minutes, said the compressor is gone and stated that he did not do that kind of repair. Other than advising that we should not have purchased an LG (it is 4 years old and high end), he did no other work and handed me an invoice for $75. I figure that works out to about $300 an hour for worthless advice. Would never call Appliance Pros again for any appliance repair.