Very responsive. My refrigerator stopped working, and Shawn was there to evaluate it within 24…read morehours. Very experienced. Shawn had a pretty good idea of what was wrong even before servicing and had the potential replacement parts ordered and ready to go. Very communicative. Set clear expectations of how the repair might go and how much it would cost.

Came by spent 2 min told me the thermostat was broken, no parts available "time to do some shopping…read more". Charged $120. I found a part on eBay for $79. He's he doesn't use eBay. He was on time, polite and respectful. I expected a little more effort for my $120.00.

I contacted Brandon after a few people on Reddit recommended him, and I saw that all of his reviews…read moreon Google and Yelp were 5 stars. He didn't disappoint! He was able to give us good advice on what to do with our crappy dishwasher (we are thinking of getting rid of it and not replacing it), he fixed the issue we've been having with our stove for 4 years, and he fixed a problem with the fridge that another appliance repair service said couldn't be fixed. In addition, he moved the washer and dryer about 6 inches over for us! Well worth the money, and he was also super friendly and knowledgeable.

I LOVE FIVE STAR APPLIANCE! Brandon and Lauren are the most "on top of it" vendors we use at our…read moreapartments. Brandon is extremely knowledgeable, he is polite, he is efficient, and I know if Brandon is involved, the job will get done correctly. Love this duo!! You cannot go wrong!!

Misael came outlast fall and serviced three appliances in my kitchen which were either not…read moreworking or having problems, the dishwasher, the microwave and the garbage disposal. He fixed the microwave after a part was ordered, replaced the gasket in my dishwasher which may have caused a major leak and replaced the garbage disposal. He was polite and efficient. I was very pleased with his work, but this time when I called (twice), he ha snot returned my calls at all. I find that very strange. I will mov eon to find someone else.

He came out to service a squeaky dryer. it was still working , just noisy. He replaced the part…read more After he left we put wet clothes in it and the drum refused to turn. We smelled a burning smell, like a motor overheating. I called him and he refused to come back (said he was too busy). Gave me the name and number for Emerald Appliance Repair. He knew what was wrong and had the part. Fixed it right away.

I visited this shop a few weeks ago with the intention of supporting a local business while…read morepurchasing a vacuum. I ended up speaking with one of the owners--and he sold me a Panasonic vacuum with replaceable bags. It felt a bit pricey, but I appreciated the 30-day trial policy he mentioned and was willing to give it a shot. After using it at home for about a week, I realized it wasn't the right fit for my space. The vacuum was quite heavy, and since I don't have carpet, the idea of constantly replacing bags seemed unnecessary. When I returned to exchange it, the guy was noticeably more frazzled and less friendly than before. I explained I was looking for something lighter, ideally bagless and possibly secondhand. He showed me a few options, but they felt outdated and still fairly bulky. We eventually landed on a lightly used Dyson cordless model, which was around half the price of the original vacuum. This is where the real frustration started: rather than issuing a straightforward refund, he first said he would cut a check--which surprised me, given the advertised 30-day trial policy. He then seemed unsure how to process the refund at all, referencing the invoices and appearing overwhelmed by the system. After some back and forth, he ran my card again, saying the receipt indicated a refund had been issued. But when I checked my bank account, it looked like I'd been charged a second time instead. I returned to the store and showed him the transaction. He remained convinced the refund had gone through, but after I insisted--firmly--that he contact technical support or else I'd need to involve my bank's fraud department, he finally got the system to process the refund correctly. It took about 45 minutes in-store, and the money hit my account 2-3 days later. In the end, everything was resolved, and I did leave with a vacuum I'm happy with. But this was a pricey transaction, and the whole experience felt more complicated and time-consuming than it should have been. I'm sure this store does good work with vacuum and sewing machine repairs, but based on my experience, I wouldn't recommend purchasing a new vacuum here unless they improve their return process and customer communication.

Our Shark stick vacuum stopped sucking and I brought it in for a fix. Josh examined it and the…read morebelt motor had melted. Note: Shark Vacuums don't sell parts even to repair shops. Very quick turnaround and he didn't charge me. I'll certainly do business with these folks again. And I'll never purchase a Shark again.

I think Bob may have retired, but if he's still in business, he's your man. Good service. Great…read moreknowledge. Very personable.

I had a clothes washer making horrible noises. Kasey came over, did some work, including…read more"reattaching" the rear panel. Few days later, problem is back. I called and texted him a recording, but he then left for a week with no response. Called him after his return, left a message, no response. Did some investigation on my own, and the rear panel he said he had attached was still loose. Complete waste of money for his "service" visit.

I recently had my oven's bottom element go out. I got a new element from Dons Maytag, but realized…read morethat wasn't the only part in my oven that was toasted. With the help from the team at Don's Maytag I was able to get a diagnosis of the problem and got a new control board ordered. I was able to get my oven up and running again good as new! Next time I need help with an appliance that goes out I will be coming back here.

Called about a part for a very old Kenmore dryer and the helpful parts guy found me one that he had…read morein stock. He set it aside for me and I was in and out of there in just a few minutes. Great knowledge and expertise for tricky jobs like mine.

Excellent and quick service! Will be returning when the time comes to get my machine serviced again!read more

Very happy with Bob and his knowledge and workmanship of my sewing machine. Done promptly and very…read morereasonably priced!

I called a week ago to check price and availability on a Sebo Felix, the owner told me that they…read morehad it in stock for $799.00 (the same price as Amazon) and if I found it cheaper, he would match it. I went in today and showed him a sale price from an authorized dealer for $699.00, he shook his head and said no, that has to be old stock that they didn't have to pay tariffs on. I don't need excuses, if he wasn't prepared to match a lower price, he shouldn't have said so. So I apologize for taking up his time and left, he was quick to comment before I got to the door that if I had any problems with it, find another place to take it. Five minutes later, I was at Paramount sewing and vacuum just 3 miles down the road. They had the same model on sale for 749.00 and when I asked about a price match, the manager was kind enough to call the owner and they agreed to give me a box of eight bags for free which came out to $43.00. Paramount just gained a customer. Sew & Vac is working hard on going out of business.

I brought my Shark Vacuum in because it was sucking up no more. The gentleman was cranky and rude…read more It took him 1 min to fix it, and he snapped at me for not paying attention to how to do it myself. He showed me again, and I thanked him. He told me I owed him $20 for the learning lesson. The whole time, he was grumbling at me. Another man was present, and he reprimanded him for providing incorrect information. Most places I have been for help with fixing something, and it is an easy fix, do it and smile, and they say "No Charge", thanks for coming in. Whoever the man was needs a talking to by his boss!