I hadn't been here in years until about a year ago, as it used to be extremely dirty and what I would call just ghetto. But my husband convinced me to come in and try it again, because it's closer to our house than Onsen in Eugene off Franklin. Although that one isn't that much of a drive, but I tried it with him, and I was honestly impressed. They've cleaned it up significantly, and decorated as well. They have themed rooms. My absolute favorite room is called the Garden Room. I forget which room number it is, but it's at the end on the right. The tub is the perfect temperature, it's got the partially open roof, the candles make for a romantic atmosphere, and it's relaxing. We couldn't get that room last night at the time we wanted, so we opted for another one that was partially open as well, and the employee told me we were the first ones to use it tonight, which was pretty cool. It was room 2. The water temperature was hotter than what I'm accustomed to, but I was chilled after dinner, because we had been sitting near the door, so every time the door opened, I froze. Which made the hotter tub absolutely perfect for me last night. They have what look like car stereos in the wall, so you can listen to the radio while you are there. Plus they allow smoking in the open rooms, and you can use their towels, and buy soda and water as well. Customer service is great. There is a kid who works there (I forget his name) but he's usually there and recognizes my husband and I as regulars, and is always nice. We have gone in before when they were super busy, and he's gone out of his way to accommodate us. He didn't have an open room for us, and I asked him if I could smoke in a closed room, which typically they don't allow. He didn't have a problem with it, since it was the only room he had that night, they were that booked up. But he knows us as regulars and was willing to allow it that time so we could enjoy the tubs. Last night the women's bathroom was having problems. One stall was closed down, and the one that was open had a plugged toilet due to way too much toilet paper. I asked him if he had a problem with me using the men's restroom before I went into the tub, which he didn't after I explained to him what was going on in the women's restroom. The fact it's clean and they have great customer service is really what keeps my husband and I returning here each time. They also have a punch card or "frequent flyer card" as I call them. So after so many times, you get a free visit. Which is pretty cool. It's definitely improved in recent years! read more

Friendly staff clean atmosphere reasonably priced I would recommend to anyone who needs a spot to relax

This place seems to be a hit or miss. My first experience was great but the second was not so great. The first experience was during the day and they had two friendly staff members. The tub was hot and clean and the environment was relaxing. The second experience on the other hand was not so pleasant. They had one staff member who was nice but was definitely loud. You could hear the loud phone rings for extended periods of time and her running around in her flip flops yelling (nothing bad) across the hallways. The tub was luke warm and I had asked her if we can raise the temperature. She went ahead and added hot water to the tub but it would go on so long that the water being added started to get cold. I believe she must've got distracted by people and phone calls so much, she forgot to shut it off in a timely manner. I may return in the future but for the time being I'll be enjoying the spas in Eugene. read more

The private hot tubs were clean and had a relax feel to them. If you are wanting a private hot tub this is the place to go. We got one of the room with lights and as long as the music wasn't too loud we could play music. It was a great experience and I would definitely go back again! read more

Pretty chill little place. Seemed very clean, nice staff, great place to relax for a bit.

Great service, clean hot tubs and wonderful view with the partial view! So why the one star? Shortly after getting into the hot tub it was noticeable the people next to us were smoking cigarettes and weed. I asked the attendant to ask them to stop and she said she will do, however, they accept patrons smoking. Okay, it's their business and can set it up any way they would like. However, they should put this information on their website so for those of who don't like the smell of smoke and have health conditions we can make the choice not to go this business. Very disappointing and upset my calm, relaxing day at the spa. Truly not worth going:( read more

From my visit: Site hired a completely toxic staff member who can't control their temper. When speaking to site management, which is the owners daughter, she confirmed the employee in question has had issues but they could not find anybody else at the time. With the site management and owner approaching business like this, how are we supposed to trust the employee will not use the access to our personal information for questionable situations? Spend the money and go to a place that will put our concerns to the forefront. read more

I've been here several times with friends and it's been an awesome experience. The service was exceptional and the vibe was very calm.

I've been to Springfield Spas a handful of times. Every experience has been wonderful! The staff are very welcoming and kind, upon arrival and all throughout the visit. It's a wonderful place to go when in search of peaceful relaxation. The owner is very intentional with the way they run their business, and that's something I appreciate. It's sanitary, comfortable, and relaxing. I would recommend you visit especially on the chilly days! read more

Absolutely wonderful environment and is my go to peaceful get away! They keep their rooms clean as well as drain the water every day, I've never had a bad experience. Great staff, amazing hot tubs - I recommend Springfield Spas to anyone! read more

First time here, definitely won't be the last! We wish we came here sooner. Private tub rooms with a stereo and shower. Tubs can be set to desired temp (max 104 degrees). We came as a walk in and were promptly placed in a room with no wait. They do accept appointments which I would recommend because I would drive by and always see it busy, today it wasn't. We took the partial open roof room which was fantastic, loved being able to see the stars and clouds pass by. Quiet ambience on this night, very peaceful. The perfect little stress relieving getaway. They have blue lights for a relaxing feel, or you can choose to have the regular lights on. I love that you basically can choose what you want and make it perfect for your preferences. We rented for the full hour but were given the option to do half. read more

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I really do love this spa I've been a couple times but the last time I went the lady in the front with red or pink hair gave us 50 minutes instead of the hour because she was on the phone and when we were leaving I simple asked about the time being shortened because i usually get a whole hour and after asking about the time difference she instantly got really mad and started yelling at me and my sister I was shocked at how mad she got about me just asking why it was shortened. It definitely made this spa a lot less enjoyable and I really don't think I'll be coming back. Maybe she was having a bad day but I would still never treat my customers at work like that. I would also like to put that when we were getting changed and about to head out the lady with the red hair knocked on the door and insisted on opening the door right away I had to cover myself up because of the demand. I was very uncomfortable... read more

Well, it was nice to find a place to get into a hot tub. But...it was almost like it's a party spot? You could hear everyone and everything going on. There was rap music playing super loud in the room next to us. We like rap, but wanted a mellow relaxing soak. You could also hear everything that happened at the front desk. Including the phone ringing. You also have to pay for towels. Which considering it already costs almost $30 and hour, just seems a little crazy. Was cleanish. Definitely could use a facelift and elbow grease. The tubs were really really hot! Which is nice for like 30 minutes. Then it becomes too much for me. But I'm sure most people like that. I wish you could rent for a half hour. Since it's the only place, fine...but would I recommend..no. read more

Better than decent hot tubs. Pros: $18/hour Private rooms with stereos In room showers Optional towel rental Reservations and walk-ins welcome Open late Accessible via public transit Military discount Family rates Non-smoking rooms Choice of ceiling type i.e. open (to gaze at the light polluted sky)... Cons: Themed rooms Small tubs Restrooms are by the entrance Noise from neighbors leak through read more

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Came in for mine & my sisters first time & we were greeted by the nicest young women names Skyler . She is an amazing employee, answered all of our questions , and was very attentive to our needs. We got an open hot tub room for an hour & it was the best hour I've had in a long time . read more

There is nothing more relaxing then sitting in a hot tub on a cold day here in Oregon. There's speakers so you can play music and you have the option to have a covered hot tub room or openness to feel air and each room is cozy and private with a door and shower located inside the hot tub room. I would definitely go back. read more

You can't even get a reservation by phone because the employee working there thinks it's ok to answer the phone n immediately put you on hold n then not come back to the phone... seriously poor customer service !!!!!!! I called three times the first time I waited for her to come back for 14 minutes and 20 the second time and the third time I just hung up and decided to go down there n will see what happens when I get there! Long time customer should be ex customer! read more

Not clean. Such a yucky experience. As in, I left feeling like I caught something gross. They- the staff- are nice though.

Pros: you can ask for your tub to be set to your desired temperature, the tubs are clean and don't reek of chlorine, the rooms have individual stereos, so you feel some privacy. Also, the showers are warm. read more

We have gone there many times and this was the worst experience I have had. Hot tub was too cool, especially with an open roof. People next too us were extremely loud and smoking pot. Staff never said anything. I am not a pot smoker and don't care if others do, but not when its affecting my experience. I go to the hot tubs to relax. Not happening Paid for an hour but left after 45 minutes. Why is there never a manager around when you are unhappy. read more

I love going here!! They will adjust the temperature of the tub so thats its just right for your needs! Pregnant? Temp can be 99!! Open roofs, closed roofs, your own radio and strong jets!! LOVE!!!!! read more

The tub wasn't clean. The room wasn't appealing. The customer service was OK. It was cheap, but still not worth it. I felt like I needed to go home immediately after the soak and take a shower. read more

I have been to both hot tubs in Eugene Springfield and prefer this one. i take my own towels and try to do a reservation so I can get my favorite room (not sharing that, don't need any more competition for that it.) BF and I go often and have been taking friends and its a big hit with everyone. Great service always. Only complaint is other tubbers who think they need their radio loud enough for the whole place to hear. read more

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I have been a long time customer here and have been extremely happy until my last experience and will not be returning. They offer a punch card system and I was excited to see that I had one filled between the two cards that I had. When I went to redeem them I was told that the punch cards could not be combined! I was completely shocked and inquired into the reasoning and was told that the owner was sick of people wasting the business cards as they cost a lot, i told her that I would gladly pay the merely $.50 that it could possible cost for the cards and was denied. Previously the staff has been very friendly; however, the new staff is rude and argumentative. It is wrong to have a punch card system and then not allow people to redeem their reward. They would have made more money keeping me as a long term customer then they did by fighting with me over $.50 worth of cards. read more

Great place! They have puchcards. Cool place to go and relax! $23 an hour actually.

My husband and I have gone to Springfield Spas for 20 years as least 4 times a month. It is our weekly date night and time away from the kids to relax and have some alone time to talk. We love the service, the cleanliness, and the environment. The best perk is after 10 visits we get a free soak! I couldn't ask them to change a thing! We always joke that if they close the doors we should at least get to keep one of the tubs. I am sure we have more than paid for one...lol. read more