Update Comments: According to the breeder, it will take 1-2 YEARS for the fur on my PUREBRED dog's RUFF TO REGROW, because of the INCOMPETENCE OF YOUR 'SENIOR' GROOMER. A refund does not make this right, nor does it come close to rectifying the issue. At minimum, I think your business should pay for the services of a third party groomer of my choice, until such time as we agree the problem has been remedied. Nothing less than that is acceptable. Original Posting: I booked a 'wash/blow dry; tidy/trim feet, cut nails and remove matts behind both ears' appointment for my PUREBRED Japanese Spitz dog. This was based on advice from the breeder who shows dogs on a regular basis. Also, it was my dog's first 'professional groom' and I wanted to ease her into the process gradually. My instructions were clear and my expectations were that NO trimming or cutting beyond what I'd asked for would occur. I even provided a printed guide for grooming this relatively rare breed, when I brought the dog in. Instead: 1. Groomer 'M' blatantly ignored my directions, as well as the provided guide, arbitrarily deciding to do a full generic groom. 2. She blunt-cut my dog's ruff to a short and choppy length around her face, which is totally inappropriate for the breed. Fur on her haunches was blunt cut as well. As a result: 1. My dog's breed-specific appearance has been compromised until her fur grows back. 2. I am VERY UNHAPPY with how this was handled. Even more so, having shared the enclosed before/after pictures with my breeder and other groomers/owners familiar with this breed. Their feedback included: 'This is the perfect example of WHAT NOT TO DO!', 'Looks like the work of a child unsupervised with scissors.' 'What happened to common sense?' At minimum: 1. Your groomers should listen to your customers, and 2. Obtain advance approval if they recommend doing more than an Owner requested. read more

Springbank Pet Resort - Pet Groomers Near Me - Calgary, Alberta

See all

If I could I would give this a "Zero" rating. Recently had my 2 Grand Dogs spent 10 days at your facility...Went on a Family vacation to come home to 2 "Severely ILL" pups. Both had severe upper respiratory infection... they had been vaccinated prior to their admission...but...due to improper care they appeared to have Tracheal injury (diagnosed by a Veterinary Specialist) due to improper use of leashing technique...the little Frenchie has only ever used a harness so...probably resisted the use of a Noose around her neck when being Dragged outside to urinate (caregivers were aware of this) but their harnesses were not allowed in your facility. Injury to her trachea caused severe breathing problems and respiratory congestion. Both pups have been on antibiotics and the little Frenchie on steroids as well to help with her lung congestion..No previous history of medical problems. It has been 10 days since and will see what the final outcome is! I am truly disappointed...this facility requires caretakers that are properly trained and knowledgeable about the care they provide...our pets are a part of our Family...MY answer would be to provide individual camera footage of every animal in your care...of course I am not only concerned about my pets but others as well...Please...please do better!!! read more

Easy to check in drop off and pick up our dogs. They are well cared for there. Friendly staff!

My local veterinarian recommended Springbank Pet Resort and I'm glad that is were I boarded my large cat (Max) for 5 days. The resort wasn't prepared for the size of my cat (26 pounds) and the regular cattery rooms were too small but the staff very kindly accommodated Max and his special needs. I think he was quite comfortable there! I wouldn't hesitate to board Max there again. read more

Springbank Pet Resort - Pet Groomers Near Me - Calgary, Alberta

I wish I had taken before and after photos of our dogs as proof of neglect! We now call this Springbank Pet Prison and Guantanamo Pet Prison. They don't even deserve a single star! We boarded 2 Westies for 11 nights, we pre-toured the facility and liked what we saw. I filled in the online profiles and sent a follow up email, and gave specific directions on check-in. It's clear to us that none of this was followed. Charlie: we were told he hardly barked, yet even 4 days after coming home, his voice is still raspy. He had yellow pee stains on his shoulders and reeked of urine! On the bright side he's still his usual self. Toby: we were told he ate 100% of his meals and had 100% normal poops. On pick-up his entire bum was wet and color stained. His ears and tail were tucked down and he wouldn't make eye contact with us. Turns out he stopped eating on Day 9 and vomited 8 times on Day 10. They did not call our vet, which we requested for ANY medical issues, and they left a message on the 5th of 5 contact numbers we provided. He was seen by their vet and given a very strong anti-nausea and an ulcer prevention drug and then was sent back to his cage. We asked prior to them closing to pick them up after hours when our flight landed, since he was sick and we were refused. They said they would email us the records and only sent the invoice, not the copy of the $115 treatments they billed. Within 30mins of getting home he was having diarrhea, an hour after that I realised it was bloody and kept getting worse. He was so tired he could hardly walk and refused all food/water. We went to the CARE Center and after 6 hours and $500 he was diagnosed with stress colitis (HGE http://www.vcahospitals.com/main/pet-health-information/article/animal-health/hemorrhagic-gastroenteritis-in-dogs/764 ) and a possible parasite. He is now on an Antibiotic, Dewormer, Antacid, Probiotic and special bland diet. I had to make him diapers because he was oozing blood for 2 days! Finally after a total of 4.5 days he ate 1 tsp of food and now today has had a total of 6 tbsp. His diarrhea stopped but now hasn't pooped in 1.5 days. He normally weighs 20lbs and has lost 2 lbs in 4 days. We now have follow-up tomorrow with our normal vet and when he is done all his meds after 10 days, he will need more blood work and a fecal test. The vet at the CARE Center said the 2 drugs used were lazy and 'old school' with very little research or evidence to support their use. He felt that they gave him a high dose of a general anti-nausea instead of figuring our why he was sick in the first place. He also agreed that it was irresponsible of them to force the dogs to stay in care for 12 more hours just because their usual closing time is 6pm. That rule may be in place for general pick-ups, but not a clearly ill dog. I emailed SPR Saturday and got a call from a trainer Sunday. She still claimed he had 100% normal poops even when i said his bum was wet and the white fur was stained yellow/brown. Jessica had the nerve to offer us a week of free day care to help with his meds and new food routine! I explained why this would not happen and requested the vet records be emailed and explained that I wanted a call from the vet and a manager Monday. It's now 8pm on Tuesday and we haven't heard back from them. The amount of stress that this caused our dog is heart breaking. I truly hope my Toby comes back to normal but I am worried we will never even get him to daycare again! After a scheduled $920 stay and currently $650 in vet fees, which will still go, I feel very strongly that they are responsible for these costs. We dropped off a completely healthy, lively dog and brought home a dog that we honestly thought was dying. Had they been paying more attention or actually followed our instructions, this could have been avoided. I truly hope that no one else ever has to go through the stress that we have experienced these last 5 days! read more

See all

Terrible experience for our little pup. They are basically in cages the entire time they are at this 'resort' and I think Springbank Pet Jail would be a better name. Yes, you can 'buy' time for socialization with other dogs...even if you buy as much as you can....it works out to 3 hours over a 24 hour period. The rest of the time....cage. Our dog hasn't been the same since we took him there. I had to physically pry him out from under our vehicle and peel him off me and hand him to the 'caregiver'. When we picked him up he was absolutely frantic. I had a bad feeling about this place from the start and I wish I had never taken him back. It might be OK for cats who are more solitary. With all the staff they have at that place - there is no reason they shouldn't have the dogs outside playing and interacting the whole day. read more

I brought my Chi-pin to their resort bathed, clean, and in good health. What i received: sores just below his nose, sores on his ear tips, nervous, not the vibrant personality I left with them. It'll take him about a week to get past whatever he went through but I guarantee it won't happen again. Their Receptionist Debra was less than professional and should pay more attention to how she speaks to customers. I was treated when I came in not knowing about their rule for paying with a credit card.( If i knew that I would have prepaid for my dog's stay) I don't like Debra telling me to watch how i speak to her as if I snapped at her when I did nothing to deserve her behavior towards me. If you have a good relationship with your pet, have relatives that could watch them while you're gone, please do that before you take them to the resort. The handlers and care staff were nice but their front office person really needs to get some training and learn this isn't a warehouse mentality, I am not a warehouse worker, I'm a customer. I was told they put one of their own dogs in with mine into his crate to see if that was comforting, I don't like that idea, I don't know their dog. I called to complain about Debra, and i received excuses back from their upper management. They offered some compensation in the form of daycare but I would not take my dog there again. I was highly disappointed in that portion of Springbank. I was appalled that Debra can speak to customers any way she chooses and not be reprimanded for that ridiculous behavior. I will not even now go to the hospital as to avoid her again. I'm sorry it had to be that way. It's my opinion and I'll not retract it. update: 7/13/2016 it took me six months to get my dog normalized and back to health after leaving this place. It took me a month to get rid of the sores on his mouth, I believe from not letting him go out to pee, and putting him in with a dog he didn't know. I feel lucky he's ok, and if you love your pet and want to the best for him/her don't take them here. You'll be devastated by the conditions you left you dog to deal with while you are away unsuspecting your dog is being neglected and mistreated. You are now well informed based on the negative reviews of this facility not only from me but from other reviewers their star rating is 2 1/2 stars! There are other Pet Resorts that cost more but are worth the price. read more

Fantastic! Our dog went for a couple of play days over the past two weeks and today we picked her up from her first boarding experience at SPR. She's happy and tired from all the fun she had. We will board Niki for another 8 days really soon and feel very confident that she will be well taken care of. Another wonderful thing is that SPR invites tours at anytime of day which says a lot. We are glad we found this place! read more

We have taken our cat and dog here for a couple of years. I could give 2 stars because the cattery is ok, but not great. Upon pickup the cat is fine, but generally locked in a cupboard for the whole stay. Our cat seems ok with this as she is a recluse and he comes back well fed, and generally healthy. The dog kennel is NOT ok. In the past we thought that our dog has come back with kennel cough (despite the requirement for the vaccine). Our dog is fully vaccinated but much like the human flu, you can't always get the right strain. We have now learned, from our vet, that the dog is coming home with an irritated throat, likely from the ropes they put around the dog as a leash. I thought this was just to lead them to the kennel, but an insider has told me that they are used for many reasons to control the dogs and use them quite violently. They purposely move all the dogs with this rope leash and it hurts them considerably. The tour is misleading and offered at times that they can control the optics. They say they are veterinarian run, but these vets must hate animals. I will never take my pets there again. read more

Having never boarded my seven month old Aussie Shepherd before, I wanted to be sure that whoever I used would take excellent care of my pup. With the high rates and beautiful facility, I felt sure this would be my best bet. They would not allow me to bring in any toys because of the potential of bringing in disease. So you could imagine how disappointed I was when after a few days back home, the pup came down with the worst kennel cough I had ever seen. The $350 vet bill was certainly unforeseen additional expense. I called the facility to let them know how disappointed I was and they said it's actually quite common. Would've been good to know this prior to my dogs visit. read more

The best doggy sitters around! They make sure they know every detail about your dog and follow it. My dog had never been to a pet resort before 11 yrs old and so I was a bit worried for her but it was clear they are great at what they do, keeping dogs happy when they are away from their owners. read more

DO NOT USE THIS FACILITY-we boarded 2 small dogs for 8 days in August 2019 and we gave specific instructions as to care and feeding- we supplied 12 cans of wet dog food and told them that they eat 1.5 cans between them per day- when we picked up the dogs they gave us 7 cans back and the girl could not give me any reason as to why- the animals were starved and had lost considerable weight. Upon returning home they had three accidents in the house in the first 24 hours which had not happened since they were puppies. Where is the management? What is their function? This place does not care about the animals and they are not walked or looked after- even paying for play time -what does that mean! We suspect they are caged for most of the day The smaller of the dogs barked all the way home in the car ( which she never does) and could not wait to get away- for a few days she looked dazed and was like a deer caught in the headlights. A total waste of 920 dollars BE AWARE-- THIS PLACE IS TO BE AVOIDED AT ALL COSTS read more

-10 RATING (JULY 2013) Over the past six months, we have had to board our dogs several times at Springbank Pet Resort - to the tune of well over two thousand dollars in boarding costs. This past weekend (first week of July), our dogs came out of boarding as if they had spend a week running and sleeping in feces. I have a small fuzzy lap dog ... and she actually had an area on her backside where the feces was caked and dried on -- 1 cm think and about 5 cm's wide - almost the size of a hockey puck. It was evident that it had been there for several days and yet there was no attempt by the kennel to clean her or contact us to request approval to clean her. I WILL NEVER TAKE MY DOGS TO THIS LOCATION AGAIN! THIS WAS BORDERLINE ABUSE! read more

This place rocks! I've been taking my dogs here for years and they LOVE IT! I only have to say the word daycare and they won't shut up until i drop them off. That shows me they have a great time there! I live in the city but if springbank was on my way to work they would be there every day. The staff is also great :) thanks guys for taking such good care of my babes. read more

Our dog died in this facility. He was a diabetic and they administered insulin when he had not eaten. They charged us for boarding too.

Staff are passionate about what they do and care immensely about the animals and how they are treated, Management could care less. Management does not care about the staff, or the animals. Staff are over-worked and responsible for too many animals at one time, that individual care can not be given to all animals. They don't hire the staff required for the number of animals they take in at any given time, just to save a buck. PLEASE DO NOT TAKE YOUR ANIMALS HERE The above is my personal opinion read more

The goods: seems to be well run. has a staff member sleeping on site (as far as I was told during my tour). large faciltiy so they have a good amount of availability. can handle dog-agressive dogs (my golden is one of these). The not-so-goods: I am not a fan that we as pet owners don't get to accompany our dogs to the kennel that they will be boarded at (that the staff meet you at your car). There is very little information shared as to how your dog actually did during their stay (so you don't know how much or little the staff interacted with them - which I suspect wasn't high). When you ask, you get a response of 'oh they did great!' and that's it. After one visit, one of my dogs had a cut paw and this was attended to, but they didn't know how it happened - they did well with following up with us and provided us with a cone/anti-bacterial lotion to help heal it, but this was a bit concerning. Our dogs used to always go to Pet Planet Resort and I really miss them. The staff was great and we used to get a report card for each dog after each visit - while I know that a lot of it was reptitive, it was still something nice to get to know that the dogs were ok. The staff knew my dogs and I felt very comfortable leaving them there. I'm still not 100% sold on Springbank, but I feel that there are little other options for my dogs in Calgary. read more

My dog stays here a few times per year, but this last time he came back with red sore feet. So I am very disappointed... He was scheduled for 1/2 day play time each day for 7 days. Not sure where they play on gravel? Not impressed. read more

I take my American Eskimo here for both Vet and Grooming services (Resort option still pending) as I love the staff, proximity to our house, and having his records available/shared in one spot. However the vet charges us an exam fee for every visit (normally I would not care except for when my dog only needed his Bordatella vaccine). The vaccine itself is approx. $12 but we walked out paying a bill over $100 (multiple times). First grooming experience was meh. They seemed to have completely missed his top half (no undercoat had been removed from it and small knots were still present), even tho I paid and requested for the dematting/debulking services. Disappointed overall that it wasn't the full finished job I was expecting and they had also clipped a chunk off the top of his nose. Accidents happen and I get that maybe my dog did it to himself by being nosy, but no explaination was given at the time of pick up. Will try somewhere else to compare before going back. Will praise the staffs' treatment of the animals though... super friendly and my dog loves going here (even if I'm still unsure). read more

They did finally called me back, and did offer a refund. They were very apologetic, and offered to take our pooch back to redeem themselves. I declined and took the refund, we'll keep looking to find another groomer. read more

We picked up our dog today and he seemed happy! He will miss his dog buddies for sure, but he can see them next time he comes to the pet resort. read more

Don't go here! First couple times seemed good, website sounds good, staff seem good, but I knew something wasn't right when the third time I went there I literally had to drag my dog out of truck to hand her over, I've used three other daycare facilities when needed and she's always happy and excited when I take her to those places. After fourth time she came down with a severe case of kennel cough, so I decided that was it. But seeing as the first couple times were good I made the mistake of buying a 10 pass, so a few months passed and I thought I'd give them another shot. She was ecstatic to get out of there when I went to pick her up. She smelled of chemicals, that's how I describe it like she'd been doused in bleach or something I'm assuming it was the anti- flea crap that they are required to get when there, but it was so strong over her entire body that I had to wash her as soon as we got home. The next day she had explosive liquid diarrhea and threw up all her food, and threw up a couple more times. Since then she now still won't eat food or treats, losing weight and hasn't pooped in a few days, going to vet asap. I don't know what the hell goes on there but it ain't working despite how they look on paper. Listen to your pet and your gut. read more

Our Golden Retriever spent a few days at Springbank Pet Resort during March Break. She was lovingly taken care of and the desk staff made sure our special requests were addressed throughout her stay. She ate all her meals, played nicely with her new doggie friends and came back home happy and clean. We were very pleased with the services that were provided and the attentive handlers who attended her. Excellent facility! We will return! Thank you! read more

I don't recommend this facility IF your dog/puppy has separation anxiety. I left my pomeranian shih-tzu (7 months old) here for only 2 nights, and for the entire following WEEK straight he was vomiting and having diarrhea. Took him to the vet to see if he picked up/was exposed to any illness(es), and after a fecal sample was provided and examined, there were no eggs/parasites found-- it was all stress-induced. Meaning, they probably kept him locked up all alone, with no monitoring, and just had him barking all night long. read more

I have been taking my 2 cats here for the last 4 or 5 years and have never had a problem. I got a new cat 3 years ago, a rescue that was about 9 months old and the first time she stayed here she was so nervous. They carried her around to help make her feel more comfortable and now she does just fine when I go away. The woman that runs the cat boarding area is wonderful and knows what she is doing. read more

Aweful experience!!! We had gone away for two nights and left our 2 year old yellow lab with the people at the Springbank Pet Resort! We were in a bind and it was only for 2 nights! Our dog is a loveable yellow lab who seldom barks and gets along with all dogs, I have never had an issue at the dog park with him! He came home with severely dirty ears, no bark and a gash in the back of his neck where it looked as though he had been bitten by another dog! We called the resort and although we did receive our money back for his stay, We were very disappointed in the amount of compassion they showed towards our complaints! I will gladly drive 30minutes outside of the city to a more reputable place then to EVER go back back to the Springbank Pet Resort! read more

The only reason we still keep going there is because our dog gets super excited to go, she comes home just exhausted, and the daycare staff are generally very good. It's the reception staff that ruin the entire experience. I'm not sure of her name, but the lady with the dark hair and glasses that works in the mornings is very unpleasant to put it nicely. She won't acknowledge you when you walk in, even though you are clearly standing right in front of her face. She can't even manage to grunt a hello, let alone make any sort of facial expression that would come close to a smile. She never speaks to me, she just glares then tells daycare there is a dog here for them, then glares at you until you leave. The old staff they had was WAY better, it's unfortunate that there have been changes to the reception group. read more

I recently took my puppy to Springbank for the day, It was only my third time taking her there and I will NEVER take her there again. They left her alone unattended for almost half an hour in their reception area where they had MEDS laying around!!. My puppy ended up ingesting 4 pills as well as tinfoil the meds were wrapped in. They had to force my dog to vomit and give her activated charcoal so she would vomit some more!, If you want your pet to be cared for DO NOT take them to this place!! luckily the meds she ingested didn't kill her. I made a huge mistake trusting them with the care of my pup. read more

Critters (2 dogs) love going to the "Resort"! They don't even look back when they are led into the kennels! It is so nice to leave them and know they are well looked after and happy to be there!! Thank you!!! read more