Our dog has stayed here several times now and we trust them completely! The staff are incredibly…read morefriendly, helpful and loving towards our little guy. It's great peace of mind knowing he's in good hands when we are away. Thank you!

I have had negative experiences at both locations, which contrasts with the high volume of…read morefive-star reviews. I originally used the Killarney location, where my dog's nails were cut past the quick. I was not informed of this at pickup. While driving home, I noticed blood throughout the back seat and immediately took my dog to the emergency vet. Although accidents can happen, the visit resulted in just over two hundred dollars in veterinary fees and caused ongoing anxiety for my dog during grooming appointments. When I contacted the location, I was told the bleeding had been stopped sufficiently for pickup, though the hair cut appeared incomplete and uneven. After this incident, I was uncomfortable returning to that location and attempted grooming at home. Eventually, I found a groomer who worked well with my dog, but she later moved away. Out of necessity, I scheduled an appointment at the downtown Petropolitan location. A groom two months ago went well, and my dog showed no signs of distress afterward. I had an appointment scheduled for 9:00 a.m. today. Last night, I received a call advising that another client had cancelled and was asked if I could bring both dogs at 10:30 a.m. instead, which I agreed to. Overnight, one of my dogs became ill, and given the circumstances, I called to cancel the appointment to avoid bringing a sick dog, and another dog living in close contact with him, into a facility with other animals. During the cancellation call, I was told the appointment was still scheduled for 9:00 a.m. and was met with skepticism when I explained the time change. I was also told that I had a history of multiple cancellations, which I questioned, as I had not used their services for approximately a year and a half. I was then advised that the sick dog's appointment could be cancelled but that I should still bring in the other dog, despite explaining the illness and shared household exposure. I was informed that failing to do so would result in a cancellation fee. I was transferred to a supervisor, who apologized for the interaction but reiterated the cancellation policy and continued to question the appointment change. I asked that the matter be confirmed with the groomers, which was acknowledged. At that point, I requested a call from the owner and was told this would occur at her convenience. Between the two locations, these experiences have raised concerns for me regarding communication, customer service, and health-related practices within the facilities. Additionally, throughout these interactions, I experienced what I perceived to be condescending and dismissive attitudes from staff, which further contributed to my dissatisfaction. The overall handling of these situations was difficult to believe and ultimately concerning enough that I felt compelled to share my experience. I do not typically write reviews; however, given the decisions made and how they were communicated, I believe it is important to warn others. I will also ensure that friends and family who currently use these services are made aware of these concerns so they can make informed decisions regarding their pets' care and the facilities that they are bringing them to and the conditions around them.

I brought my puppy here every week until they decided he's too high energy and lack…read moreself-regulation. First, I was told he'll be put in a structure program for free then the week after he is being too much and I should enroll him in their training program for $73 a day. The manager I spoke to said if I brought my pup for daycare they'll just keep him in a private kennel the whole day. I think the daycare should have a right to remove disruptive dogs but it's not fair the way they are giving me the choice either expensive training enrollment or get the private kennel. I paid for the daycare package, I should be able to get a refund at least on the remaining unused days. There has been no response to my email request for a refund, that ruined my experience. The daycare itself isn't bad, great hours and camera access, the staff was nice as well. Update: still never received any emails/calls from the manager Jeff that everyone keep directing me to reach but I was able to get a refund by going in person. Lots of respect to the owner Linda reaching out to understand what went wrong and try to fix things.

Friendly, knowledgeable staff Reasonable pricing…read moreTraining area Boarding area feeding area Grooming area Six different play areas depending on the size of your dog, including two outdoor areas Every area has cameras so you can watch your dog at any time they are there. A lot of specialty products that are a bit cheaper than normal pet stores We like the Raw food selection from Courtney Farms Specialty pricing for First Responders

Dear Tanis; Sorry we…read morehaven't gotten back to you sooner, it's been a horrendous last few weeks (moving)however, the one VERY bright spot is how our darling Sawyer has remarkably transformed from a high-strung, fearful little puppy to an amazingly calm, social and outgoing little pooch; all in 4days with you. It's simply remarkable how you were able to transform Sawyer's negative behaviors into such a positive change ... we'll always appreciate and and love you for that!!! God Bless You Dear Tanis Thankyou so much; Dale, Maggie, Brodye and Sawyer:)

We have been taking our dogs to Tanis for years and she's always great. A few years ago we were…read moredisplaced due to a home fire and needed someone to watch our shitzu & terrier mixed dogs and Tanis took them in without hesitation and even went to the store to buy the necessary food for both dogs. Sadly our shitzu is no longer with us but Tanis is just as happy to take our new dog (a Great Dane/mastiff cross) as well as the terrier who has never been as comfortable staying with someone as he is with Tanis.

Indoor dog park was an interesting experience, the dogs were really high energy here and it wasn't…read morethat busy when I came. Single ticket for 2 hours was a bit pricey. There was also a self-wash machine I wanted to try next time.

We asked specifically for a first time groom for our two 1 year old dogs. The groomer was all over…read morethe larger establishment having a great laugh and chatting with other staff while our poor pups are screaming in back room cages. I could hear my dogs outside through the concrete building. When approached the groomer said "I bet you're wondering why I'm not with your dogs?" She offered a lame excuse and continued on her way. We waited an hour longer than the quoted time for our pups to be released, she hands us a bill and walks away. No love for our dogs, not nurturing...we will never bring our sweet dogs here again. I hope the dogs will forgive us for such a traumatic experience.

We had dog and house sitting services for four days. Leah took wonderful care of our pup who has…read moreseparation anxiety and who we had never left alone with anyone besides us. She sent a ton of updates and pictures and we came back to a happy pup and a spotlessly clean house. 10/10 recommend!

From the owner: Active Furiends is a proud pet care company in Alberta that goes above and beyond your expectations…read moreof caring for your furry family members. As pet parents for may years, we understand the anxiety that comes with deciding who to trust with your pets’ well-being-not being with them is hard enough. First and foremost, we live by our reputation, and value trust and dependability. Our goal is to give you an idea of who we are, including our hopes and passions, and in the process, we hope to alleviate your nerves and gain your trust.

Time has really gotten way from me in writing this review! I lived in Airdrie from June 2015 -…read moreApril 2016. I was alone in the area for work and had only my dog, Cooper and cat, Saul. I didn't have a friend/family network in the area to help with my animals when I went out of town AND my dog Cooper was fear aggressive so it made it just that much more nerve wracking to leave him with someone. After two failed attempts at a dog sitter via a app based service (2 no shows for meet and greets!) I no longer had confidence in trusting a stranger found by an app to come into my home and car for my pets. I searched for kennels and found High Tails - LIFE CHANGING! From the first phone call to the last visit every experience was outstanding. Cooper loved it so much that when i would pick him up he would not want to get in the car. He was a different dog after his time at High Tails. It was a confidence booster for him and a relief for me. He became much less fearful even outside his stays. Saul, the cat was a little more subtle in his excitement - but he seems happy and content every time I picked him up after a stay. I believe we had about 4 stays at High Tails. One at Christmas time that I booked with less than 2 weeks notice and they were able to accommodate at the last minute. We moved back to St. Louis, Missouri about two weeks after their last stay at High Tails and I can say I was genuinely sad to no longer have the option to bring my pets to this amazing facility! Don't hesitate! If you are looking for a exceptional kennel to board your pets, this is the place!

WARNING If you love…read moreyour dog, avoid this place like the plague. PURE NEGLECT. I saw right through their fake smiles and empty reassurances. They don't provide any real report about your dog's wellbeing just generic words, "she's doing great," which was clearly unbelievably false. The kennels are worse than shelters. The condition of this place merits a free stay, not the absurd fee they charge. It's overpacked with dogs, nonstop barking, and clear signs of stress everywhere. Their so-called "privacy suite" is a flat-out lie. They do NOT follow your dog's needs. They claim each kennel has an outdoor run, They have to manually open it, so their statement that dogs can go out anytime is completely false. I told them my dog is a rescue with a history of neglect and abandonment, and I trusted them to keep her safe and supported. Instead, I picked her up in distress , injured, bleeding, and with her voice completely gone from what must have been nonstop barking and crying. EVEN THOUGH I PROVIDED THEM WITH HER SEDATIVES. She had made so much progress, and this experience set her back in every way. Blood was all over my car and the dog wash station from her injuries. It's heartbreaking and infuriating. The shelter she came from took better care of her than this place. I can't understand how businesses like this are allowed to keep operating. How do they sleep at night. Shame on you. PS: I suggest you concern yourself less with reviews and more with the wellbeing of the dogs under your care. At the very least, stop hiring low quality staff.

Update Comments: According to the breeder, it will take 1-2 YEARS for the fur on my PUREBRED dog's…read moreRUFF TO REGROW, because of the INCOMPETENCE OF YOUR 'SENIOR' GROOMER. A refund does not make this right, nor does it come close to rectifying the issue. At minimum, I think your business should pay for the services of a third party groomer of my choice, until such time as we agree the problem has been remedied. Nothing less than that is acceptable. Original Posting: I booked a 'wash/blow dry; tidy/trim feet, cut nails and remove matts behind both ears' appointment for my PUREBRED Japanese Spitz dog. This was based on advice from the breeder who shows dogs on a regular basis. Also, it was my dog's first 'professional groom' and I wanted to ease her into the process gradually. My instructions were clear and my expectations were that NO trimming or cutting beyond what I'd asked for would occur. I even provided a printed guide for grooming this relatively rare breed, when I brought the dog in. Instead: 1. Groomer 'M' blatantly ignored my directions, as well as the provided guide, arbitrarily deciding to do a full generic groom. 2. She blunt-cut my dog's ruff to a short and choppy length around her face, which is totally inappropriate for the breed. Fur on her haunches was blunt cut as well. As a result: 1. My dog's breed-specific appearance has been compromised until her fur grows back. 2. I am VERY UNHAPPY with how this was handled. Even more so, having shared the enclosed before/after pictures with my breeder and other groomers/owners familiar with this breed. Their feedback included: 'This is the perfect example of WHAT NOT TO DO!', 'Looks like the work of a child unsupervised with scissors.' 'What happened to common sense?' At minimum: 1. Your groomers should listen to your customers, and 2. Obtain advance approval if they recommend doing more than an Owner requested.

If I could I would give this a "Zero" rating. Recently had my 2 Grand Dogs spent 10 days at your…read morefacility...Went on a Family vacation to come home to 2 "Severely ILL" pups. Both had severe upper respiratory infection... they had been vaccinated prior to their admission...but...due to improper care they appeared to have Tracheal injury (diagnosed by a Veterinary Specialist) due to improper use of leashing technique...the little Frenchie has only ever used a harness so...probably resisted the use of a Noose around her neck when being Dragged outside to urinate (caregivers were aware of this) but their harnesses were not allowed in your facility. Injury to her trachea caused severe breathing problems and respiratory congestion. Both pups have been on antibiotics and the little Frenchie on steroids as well to help with her lung congestion..No previous history of medical problems. It has been 10 days since and will see what the final outcome is! I am truly disappointed...this facility requires caretakers that are properly trained and knowledgeable about the care they provide...our pets are a part of our Family...MY answer would be to provide individual camera footage of every animal in your care...of course I am not only concerned about my pets but others as well...Please...please do better!!!

My dog always loves coming here to the point where she doesn't want to come home. The staff are…read morewonderful and sometimes keep my dog in the office with them during the day. I always get updates about who she played with and how she did when I pick her up.

We call it "dog spa" and our dog gets super excited when we make the turn onto their street!…read more The staff at Springfield are very dedicated to the comfort of the dogs in their care, and will place them in particular kennels depending on the dog's tolerance. Similarly, they will be matched with other dogs for play time! Our current dog is from the humane society and over the past couple of years we have gotten valuable feedback on her behaviour progress from John and Sara. Its great to know that when we head out of town our Taz is well cared for and safe! The grounds are very relaxing in a rural setting. On the drive in you will commonly drive by mule deer, and their driveway cuts through a couple of paddocks with horses. The kennels are indoor and outdoor and the dogs have their choice of in or out. Larger kennels for group stays are also present. Cochrane is a bit of a drive from Calgary, but its totally worth it for our peace of mind. And our dog always falls asleep as soon as we pick her up. I think her ideal world would be a stay at Springfield, with us there as well!

The owner, May, came highly recommended to me by a friend. It was our puppy's first time at a…read moregroomer's, and May ensured his visit was a positive one. She kept him for three hours to ease him into the routine. I'm not sure why, but my dog's hair prior to visiting May was matted. His fur starting growing massively, and it out of control. As a result, May has to cut off his beard, around his ears, and a couple of other problem areas where it was matted. We bought a new brush from May (good price too), to prevent this from happening again. Our puppy was washed, teddy bear cut, nails trimmed, ears cleaned, bum tided up, and with tip and tax, it came up to about $70. Since our dog was a puppy, May gave us a discount, which was much appreciated. I think for more basic services (no fancy haircut), the price is cheaper.

We managed to get an appointment here and boy were we excited. The staff was amazing they took the…read moretime to listen to us here are concerns answer all the questions and take the time to get to know the puppy as well as make him feel comfortable. He's never been more excited to see his groomer and always comes out looking like a champ. They don't have a mass drop off time which is nice you bring them in and after a couple hours he's ready. He gets that one-on-one attention that I think he deserves and they do an amazing job of caring for him and making sure that he looks and feels amazing. Always excited to go and always just the best environment when you go there. Definitely a thumbs up thank you guys for taking care of him. You definitely are going above and beyond and it's nice to see people that care about him as much as we do.