Open 24 hours, just bring your own bottles and you're set. Good prices and easy in and out.read more

About a month in advance, I went online and reserved a 30 gallon barrel of water for Burning Man…read more Pulling up there was just a big sign that said: Water. I could see someone looking for Fresca & getting confused. They had a little drawing of Burning Man in the parking lot and arrows directing us to go to either side. We pulled in and gave them our name. There was a bit if confusion as they said my tag only had the barrel on it, no siphon. I specifically remembered adding it to my cart, so I pulled up my confirmation email. They gladly updated the tag & cut the siphon for the barrel we rented. We filled up and were out of there in a couple of minutes. It was incredibly convenient considering it was opening day for the man. They assured me that they would be open on a Labor Day and that even if we needed to arrive before or after hours to return it, just to give them a call and they could be there in a few minutes. Talk about customer service! Return was a breeze & the deposit showed up in my account promptly. We will definitely use them again for any and all return burns!

I've been going to this place for years. I liked it when they were by Costco but, they moved. I was…read morestill going to them after the move. I stopped here today and they still only have 1 purified water dispenser in operation. I waited a little while. One person was filling up 4 - 5 gallon bottles. Then another car was next and they were filling 4- 5 gallon bottles. It was going to take forever. I ended up leaving and driving to spring water depot. It was only a 7 minute drive from there. Guess what. There was no line. I filled up my bottle and I was out. Yah I pay an extra dollar more but I'm not waiting in the heat and my time is valuable. I liked Blue Dot but I'll save myself some time and start going to Spring Water Depot instead. Blue Dot is hit and miss. They need to put more purified water stations out instead of all Alkaline.

Been getting our purified and alkaline water here for many, many years. Have found both the water…read moreand customer service to be superb. A wonderful local business to support.

As of 10/18/17, this favorite water store is closed for business. A loss for the Reno/Sparks area..read more

We have been using these guys for years! Best spot in town to fill your water bottles. Great…read morequality and great service!!

We had Pure install a water heater we bought & it turned out to be defective. They were out here…read moredaily until the problem was finally discovered & then installed one of theirs. We had several different technicians here including their boss & everyone was so friendly & worked hard to make things right. When you call you get a real person & they send someone out that day. So glad we went with them!

We need a new water softener system. After getting 7 different estimates, we decided to go with…read morePure. Not only was the best price, but they have proven to me over the years that they are not just about $$. They have built some good ethos with me. This is my third time dealing with pure. The first time was a couple years ago when I asked them to come out and evaluate our water softener. We have well water, and when we purchased the house, we knew nothing about the water softener. The owner came out and told us we did not need a new water softener, and he spent about an hour showing us how to maintain and use the water softener. It's always a bonus when you're looking for a new water softener and the owner tells you...' as much as I'd like to sell you a new water softener, you don't need it'. The second time was two years later when I had them come out and service everything, changed the filters and all that stuff. This was a less than enjoyable experience. When the technician was done, my reverse osmosis spout would not turn off. It was doing fine before he arrived. I asked him about it, and he got defensive in a little bit short with me. He did replace the spout and didn't charge me for it. I called the business and told the owner the guy was a bit rude and short with me. Also, I felt I was being overcharged. The owner looked at the bill and said everything was on target and he said he never had an issue with that technician. Maybe he was just having a bad day. But the nice thing was, The owner did offer to reduce the service charge. I told him that if I was not overcharged, then no, I did not need a discount. But he offered, and that was important. So with the history, and the price I decided to use them and so far I'm very happy. After a few weeks, the sales person came out and checked the whole system and brought a few bags of complementary salt.

Ever since they switched owners we have had multiple issues with our service.. we used to get water…read moreevery other Monday and never had one issue. They switch our delivery day to Thursday but after not receiving it for several Thursdays in a row they switched it again to Friday. Which is fine or whatever I just think they could have talked to us about it instead of just not showing up on Thursday ever again? We had to email them to figure out what was going on. My biggest issue is that they never even came today!? We are out of water.... They are closed over the weekend.. They even sent us an reminder email that today was our day and not to forget to put our water out?? We've been dealing with this for months now. We have been understanding with the whole switching owners being a big transition and all but I think it's been several months and they still haven't worked out the kinks. Also.. has anyone else noticed the water tastes different then it did previously?? Maybe it's just me but. Hope they can get it together this is truly disappointing:(

So, update to the latest services I've received from Red Rock Water. Customer service has been very…read morehelpful and responsive to my request for information and assistance. Delivery has been great as well. Highly recommend, especially if you're comparing them to Alhambra who did not meet the needs of one little customer, and they didn't even care about losing a customer who had been with the company for a while.

Just had the yummiest sushi roll from the prepared foods department. The rice was cooked to sheer…read moreperfection, and the fillings were generous. I could feel the love and care and attention to detail. 100% worth the price.

I think I need to update my review from 14 years ago!!!!…read more I stand by my original post: How wonderful to have a real grocery store that specializes in local and organic products. Much of the produce is locally grown, or locally adjacent (AKA California) OK, Bananas do not grow in the Great Basin. The origin of the produce is identified. They work with local farmers, bakeries, and other local businesses for the food and non-food items. They no longer have the upstairs restaurant but they do have a kitchen and make ready to go items. I love picking up a fresh salad (some with meat some purely vegan/vegetarian) , a yummy very generously filled wrap, house made cookies and other delectable treats. They have a large selection of locally produced meats. Lots of organic canned goods, dairy and non-dairy items . . . the list goes on. The staff are always very friendly and helpful. Memberships are available (20$/year) with a once a month 10% off of your total purchase. You do NOT need a membership to shop here. It's small and a bit cramped but there is a lot of good stuff there. It's clean and friendly and completely locally owned.

Purchased a water dispenser 2 years ago. We've had problems…read moreoff and on with dispensing water. Very low dispensing in non-dispensing. As for suggestions, guidance on how to fix or repair to no avail. Most recently they stated they wanted documentation of bottle. But I don't have a contract for water service with them. Tried 3 emails of asking for suggestions, guidance on solving the non-working dispenser to no avail.

I have been getting water delivered through this service for a year. I initially signed up through…read moreCostco at the recommendation of a friend. In that time frame, I have had an issue almost EVERY. SINGLE. MONTH. First of all, they keep you locked on autopay. I understand the importance here but if they're gonna do that, I'd expect them to uphold the minimum delivery request. Then, I had issues with charges not being consistent. One month I paid like $30, the next month, my bill was $150. Mind you, nothing increased in my order. I have had the same request of 4 bottles/mo on a regular basis. But my biggest issue is I have had repeated delivery issues which resulted in less bottles than ordered. Sometimes it was 1 less, other times it was 2 less. If I am paying for a reoccurring service, I am expecting that service to remain the same unless changes are communicated in advance. On several occasions, I have had to reach out because I got half my order. If I didn't need 4 bottles, I wouldn't order 4 bottles. So then I have to wait for an additional delivery with an expected delivery charge, unless I specifically state that I won't pay a separate fee for their incompetence. What's even better is on one occasion, I not only received an incomplete order, I received the incorrect water! While this might not be a big deal for some, it's a big deal if you can clearly taste the quality difference. The whole point of having this service is to avoid having countless water bottles filling up a landfill. But at this point, it seems like the only way to guarantee we're staying hydrated is to go that route.

We've been using water unlimited for 15 years now we've been working on giving reviews to everyone…read morethat's done a fabulous job for us past and present. Honesty, integrity, treats homeowners with dignity and respect every time! There was an initial problem with one of the tanks shortly after installation (15 years ago)they fixed it as quickly as possible no hassle! Product just happened to be defective and that sometimes happens. We still have the same equipment FROM 15 YEARS ago and it's still working fabulous because we make sure to get our yearly service that they very kindly send reminders out in the mail. Amazing company and a huge shout out to John our service guy! We got your back thank you for your professionalism and work ethic! Great value and services!

What a perfect experience Joe came sold us the whole house water softener and RO, everything he…read moresaid came true, we had the whole house put in first, Kevin did a fantastic job and answered all our questions, then after Renovation was done in kitchen, Kevin put in the RO today. If you want a company that stands by their products and will maintain the system year after year, this is the company MaryS Sparks, Nv

Stay far away from this company. They were incompetent on…read moreso many levels and sent us to collections over their incompetence. Do yourself the favor and listen to the 43 others that gave 1 star review.

I'm not going to suggest there isn't any problems with this company, but they seem to resolve them…read morequickly. I think my frustration is related to the automated message requesting the phone number associated with the account--however it never recognizes it, and it takes quite a while to get past that to a live person.