I rarely need to have any clothes altered. However as a maid of honor for my sister's wedding I…read moreneeded someone to take their time and go to several fittings in order to get the perfect bridesmaid dress to a perfect fit. I also got my daughter's flower girl dress altered.

Happy (the owner) is the best! We brought a carfull of custom drapes from our newly bought house to…read morebe cleaned and she was so "happy" for the business. Such a sunny attitude! She carefully inspected each drape before taking possession and then, after cleaning one drape, had us come back to inspect it and make sure we were "happy" with the result. We were! Happy even finished dry cleaning all of the drapes before the day she had estimated. In addition, she redid minor loose stitches and made sure the drapes would last. They are now so bright and finally rid of 10 years of dust and dirt!

I've never had anything but excellent, timely and valuable experience from this spot. Check your…read moreticket for pickup times but they aren't a rip off and have done great work for me.

Perfect dry cleaning. Constantly take my shirts, suits and ties. Never had any problems. Done…read morequickly. Definitely recommend

Had shoes resoled there in November ( today is 2-17), sole began to separate again after a $50…read morerepair, owner said " it wasn't his work", a lie, he then said he could repair it for another charge ?? Bottom line the owner has no integrity or professional standards and I would not recommend anyone set foot in this establishment unless you like shoddy work and poor customer service.

I purchased a pleated skirt secondhand but it arrived with the pleats partially coming out/out of…read moreshape. We googled places for dry cleaning and this location came up. It's off the side of one of the major surface street roads and has its own parking. The couple who run it are friendly and seem to have a good business. Initially the wife was a little concerned about whether their partner who does pressing could do a full pleat, but after speaking with him, they confirmed it was doable. I left the skirt with them for dry cleaning and pleat pressing. It took a week and the end result was perfect. It almost looked brand new. Pricing was pretty fair. In terms of dry cleaning and pressing, they are good option to consider.

As a business owner and family of 5, Leslie's Laundry services were exactly what we needed. Having…read morea 24hr return of our freshly washed, dried, and perfectly folded clothes, allowed us to not worry about having to find additional time within our already busy schedule to complete this task. Plus they picked up and delivered directly to/from our house. Meaning I didn't have to lug any clothes anywhere! I would recommend this service to families, business owners, daycare centers, and everyone in between. Excellent service and very competitive pricing. Thanks again!

Excellent customer service, quality and timeliness. I highly recommend their service.read more

My jumper was returned to me damaged- strap ripped off. This has never happened with any other…read morecleaning service (and I send this jumper to the cleaners often), but still, I understand that sometimes things happen. When I emailed them about it, though, they did not reply at all. I even sent a follow-up email, in case the first email was just missed. No reply. That to me is where the very poor customer service came into play. Not only did they damage my clothing, but they don't want to acknowledge it, take responsibility, or even respond to my email!! Why would I EVER use them again?

Quick and easy with drive thru pick up and drop off. Done in a day and pricing was typical. Did a…read moregreat job on my husband's suit.

This app is the best thing that ever happened to me…read more 5 stars for customer service 5 stars for convenience 5 stars for clean clothes 5 stars for friendly valet 5 stars for never having to do dry cleaning again. First dry clean is reliable, on-time, and gets the job done! I love not having to leave my house, it ends up saving me so much time week to week. Their communications are appropriate and never too excessive. The app is super easy to use and I have not had an issue. Drivers are on time and drop offs are in their slotted windows. Also, the washing is high quality. My clothes are nicely cleaned (whether machine washed or dry cleaned) and have never been damaged. I've since tried them a few more times and quality of service remained consistent. Definitely convenient and recommended for anyone who just sometimes doesn't want to get quarters and do laundry. Now I just wish I can find someone as good in my new town.

I signed up as a new customer today. I made a note in my profile requesting a call or text before…read morethe driver was on his/her way. I received no call or text but was notified via email that I was being charged a "no show" fee for not being there when the driver arrived. I called the number on the notification and informed the individual I had not received a notification. He said that he had called but had received an error message. I said to him that he then would agree that I had not been notified. He said it wasn't his fault and that he was still going to charge me. He was also rude on the phone cutting me off and trying to talk over me. So now he has the $5 fee but lost a customer over something so silly and easily solved. I recommend a solid pass on anyone interested in a dry cleaner with great customer service.

I like the friendly and professional service these folks provide…read more Have never experienced anything but great service!!!

I think I paid them to just stuff my bag with a bunch of Plastic!! $56 for NOTHING!!!! I even…read morecleaned up the brass the night before and left some baking soda in the corners..... that's STILL ON THERE!!! I wouldn't recommend them for purse cleaning at all!!! I've seen bag handled get more cleaner on YOUTUBE! I guess, I'll try myself!!

First time I used this place to have 15 shirts laundered (light starch). Will never go back. They…read moreuse so much perfumed scent in my shirts (like a very, very heavy Downy smell) that it would gag you. I even let the shirts hang in the garage overnight (after I removed the plastic wrap) to helpfully air out. Nope. Didn't help. People who are 5 feet away can even smell it. I just hope the next cleaners can remove the smell. Why do they feel they have to add ANY scent? And if it's an option, why didn't they tell me when I brought the shirts in for cleaning?

This place is fast, friendly & they do good work. They're located at the corner of Idlewild & Hwy…read more51 next to the Food Lion. Crossroads Dry Cleaners always greets you with a smile! I've tried others but keep coming back. They now offer alterations too.

They offer no service outside of business hours M-F. They do not have a customer service phone…read morenumber. [EDIT: They have a voice mail line, but you cannot reach a human.] All contact with them is through their app. If you leave a message on their app, they don't call back until the following business day. In addition, we clearly specified that NO scented products were to be used. We got our clothes back reeking of some nauseating perfumed laundry product. All of our clothes will have to be rewashed. I don't know whether the stench will come out even then. My husband is severely disabled and uses crutches and a wheelchair. I am usually his sole caregiver and do the laundry myself. I broke my ankle 2 weeks ago and had surgery. I can barely stand up on crutches. I can not walk any distance at all. This facility is in Mesa AZ, not Charlotte.

As we all know, there are some things where it is worth a little more money if it ends up saving us…read moretime, because time is such a precious resource. I don't mind paying for services like house cleaning, lawn maintenance, etc, because the hours saved can be used for experiences, so I was excited to try this service on the hope that it would buy me valuable time in my day, but unfortunately my personal experience was that it ended up wasting more time than it saved, resulting in a total fail as this service was neither convenient nor time saving. I leveraged this service multiple times and on multiple occasions issues arose, whether it be a missed delivery date, even though the date was confirmed in writing and via the app, getting my clothes back with cleaning fluid stains or adding specific notes about needing stains on clothes to be treated and getting those clothes returned with the same stains on them, which in my opinion, tells me they completely ignored or didn't care about the notes they confirmed in writing prior to pickup, which aligns with my view that the customer service is mediocre at best and apathetic at worse. Whenever problems arose I would eventually hear back from customer service (with no sense of urgency on their part) and the dance would begin back and forth (wasting more of my time) before ultimately given a "credit" and then having to take more time to have the clothes re-serviced to fix the issue caused by their company in the first place. The whole point of my using this service was the hope of saving time, but in the end, I would have been better served in my opinion by going to any basic mid-level brick and mortar dry cleaner, even if it meant having to sit in traffic on 77 and 485, as the time spent sitting in traffic would still have been less than the time I wasted dealing with the multiple issues from this "service" that was neither convenient or time-saving in the end. Even after giving them multiple chances, I will cut my losses and go back to the mediocre hit or miss brick and mortar dry cleaning scene here in Charlotte, leaving my remaining credits to eventually fade away on the island of irrelevancy with all the other businesses that had a solid concept but poor service and execution in the end. If it sounds too good to be true...