The merchandise in the store is fine. The service is fine. Here's where it gets bad. Sportsman's has stickers on the shelf stating the price of the product. Two times, I went to purchase items and they runh up more than what is labelled. Yes, I called them out on it and the price was adjusted. I went there today and a sign said the item I was purchasing was 20% off. Does it show up on the POS register? Nope. The kind cashier had to track down a manager to adjust the price. The guy behind me was also buying the 20% off merchandise so the manager had to stick around for the price adjustment on him too. Come on, Sportsman's. Do better! read more

I like this location fine! I was wondering why it gets rated so low and it looks like it's primarily been a customer service issue. The only bone to pick (that I can tell) would be that if you need help on the floor, you sometimes have to comb the place for it. In their defense, the place is so large that they'd have to be significant overstaffed in order to feel like help was easily accessible. Pretty typical in the super large warehouse sized stores. They seem to have the things we need and when we need them. Customer service is friendly and helpful (thank you, Alex). Decent selection and prices seem competitive although I'll admit I haven't bothered to price match too much. read more

Another terrible experience. You guys wanted me to give you another chance, and the result was just awful I had cancelled the gun purchase, but the ammo did not get cancelled. It was confirmed to be at the store. JUST LIKE THE GUN WAS. I receive multiple emails that the ammo was available to pick up. Went to the Rocklin store to pick up the ammo on 08/22/26. We signed in to the digital queue. But that didn't matter because they weren't even using it and just helping people that walked up to the counter. After FINALLY being asked to step up for assistance, I gave him my name, id, and order number. The gentleman then took my id to the back to "locate" the order. THAT TOOK SEVERAL MINUTES. He then walked around the store for a few minutes, with my ID in hand. Finally he came back to the counter and said that the order was not in the back and did I mind if he pulled the Ammo order off the shelf. And I was perplexed ?? Why are you asking. ?? Just pull the order. Why wasn't the order pulled and ready LIKE THE EMAILS STATED IT WAS!!! He then COULDN'T LOCATE IT ON THE SHELF AND I HAD TO SHOW HIM THE AMMO AND WHERE IT IS . We did not see it. And he then went in the back AGAIN WITH MY ID IN HIS HANDS. I asked him for my ID back since I didn't want him to set it down some where as he tried to "locate my order". After several more minutes, he told me that he could not find it. At that point, I asked to cancel the order and to speak to the manager. The associate said he already notified the manager, who was also aware of the gun/ inventory issues I had previously. I STILL DEMANDED TO SPEAK TO THE MANAGER. A few more minutes went by when he decided to come out. The manager was extremely rude and you can tell my his attitude and he disheveled clothing that he did not and does not care. I stated my complaints again and noted that they were the ones who did not cancel the order and accepted it. He then proceeded to say that THEY NEVER GET THIS AMMO TYPE IN HIS STORE. And I said someone in his store approved/accepted the order. He claimed that he had no way of checking who accepted the order. And I simply said that was no excuse and this whole situation was handled extremely poorly. He then said " Well what do you want me to do". Sir, I want you and your store to get your shit together, AND DO YOUR JOBS so I am not wasting my time with people who clearly do not care when there is an issue that they caused. Managers who act like this when the issues are caused by them, their stores, and their employees have clearly lost the plot. And to continue on with his rude behavior, after looking dead at my husband and speaking to him, he then cuts my husband off mid sentence to say "I was talking to her". Sir, you are looking at my husband, and talking, he was thinking that the conversation had been directed to him. He then asked WHAT I WANTED TO DO ABOUT THE ORDER. Not only were you aware of the issues with the gun inventory , you did not take the time to verify if the remaining items on the order were in stock at YOUR FUCKING LOCATION??? You have the audacity to ask what I want to do with an order of Ammo that you just said your store never gets. Like I'm supposed to leave this order open with you all having my money and me not having any ammo. I asked that the order be cancelled and my money refunded. I received and email today from Sportsman Warehouse that my order was cancelled because it was ABANDONED. How the fuck can I abandon an order for an item that was NEVER THERE AND HAD NO INTENTION ON BEING THERE. Basic customer service is all I was asking. Nothing free or discounted. I wanted the items that I paid for and was confirmed to have been there. What a fucking shit show. read more

Sportsman's Warehouse - What crap ? How could I abandon an item that was never there. - Outdoor Gear Near Me - Rocklin, California

I went for ammunition and the clerk opened the case, explained the background check and rang up the sale. They have a variety of choices in all calibers they carry. Why is the response to apologize? I will continue up shop here. read more

Our go to place for fishing licenses. We usually buy fishing lures here also. I occasionally look around their clothing and clearance items. I usually find something. We have bought a few things from there camping area also. Large store with many items to look at. read more

Horrible customer service especially in the ammo department. The employees in the ammo and gun section are very very salty. Shop BP instead. I wrote a letter to main offices of SW and they never responded! read more

Worst customer experience in Rocklin, Ca. Planned on spending a large amount of funds for my new hobby along with a friend, and was treated in a condescending manner by the "boys" in the firearm section. Mansplained weapons I was already knowledgeable. I am a veteran and despite this knowledge of familiarity with weapons I was met with rudeness. I walked out empty handed and will never look back! read more

Ordered GUN after 5 weeks ... They had no idea where the gun is Why this STORE is NOT CLOSED ????? No one helped Just Put you on HOLD read more

When will I learn? I went in to buy ammo. Saw a guy waiting to be helped while some other customers were being assisted at the counter. I asked him if there was a separate line for ammunition sales and he said no. He then told me that all he wanted to do was buy four boxes of ammo. When I asked him how long he had been standing there, he told me a half an hour. I walked out to my car and drove home. This is not the first time I have made a special trip to Sportsman's Warehouse with the intention of making a purchase and walked out empty handed. I do not plan on returning. read more

I'm revising my rating for this store. The manager of the Rocklin location reached out and actually met with me in person. He was sincere and apologetic and wants to make some changes. My son and I have been back a couple of times since and it's a better experience for us. read more

My boyfriend had a pistol on hold (already paid in full) here while he waited for his background. The background came back undecided so instead of going through the process again, they sold it out from under him. Ive bought a few firearms through this company in the past however they wont be getting anymore of our business. read more

Jonathan was so friendly and helpful. Went to pick up my firearm today and this sales associate was extremely kind. Great service ! Unlike the other two men that helped me the day I came to purchase my firearm. Thanks Jonathan ! read more

This location does not follow the company price match policy!!! I called to confirm the price match one of the competitors (Scheels) on the website and list. They confirmed they do. I then confirmed they had the item I was looking for in stock, they confirmed they did. I drove 1.5 hours (one way, from my location at the time) to the location to get the item I called about. When. I got there and was told, "that price is quite low, let me check with my manager". Upon the employees return, she stated the manager said they can not match the price per the manager, even though the advertised price meet all the requirements listed in the company's written policy. I referenced the stores policy and that I had even contacted the corporate customer service department, and showed them the email confirmation for the price match and showed them the price from corporate, but would have to order it online and wait. She stated again that the manager said they will not match the price, despite the other locations and corporate honoring the company policy. I have spoke to other customers that have had similar experiences with this store. This location does not seem to care about company policy, customer service or inconveniencing customers. Rancho, Elk Grove and Stockton have never had an issue honoring the company policy, in-fact I was able to wait until one of the other locations received thier shipment and they honored the price. Company policy below: Best Price Guarantee If you find a lower price somewhere else on an identical, in-stock item advertised by any local retailer or by select online retailers (see below), show us the ad while it remains valid and we will beat it by 1%. Present a verifiable copy of the advertised price, either with the entire printed ad or a digital version on a mobile device if in-store. If purchasing on Sportsmans.com, please contact Customer Service. Select online retailers are: Amazon, Bass Pro Shops, Cabela's, Brownell's, Midway USA, Sportsman's Guide, Sierra Trading Post, Dunham's, Dicks Sporting Goods, Field & Stream, Gander Outdoors, REI, Scheels, Turner's Outdoorsman, Target, and Walmart. Price must be valid at the time of purchase. We reserve the right to verify the price and availability of identical items and the right to limit quantities to one-per-customer, per item. We will not issue rain checks. We reserve the right to not match misprinted ad prices, clearance, closeout/"going out of business" prices, Buy One Get One Free, special promotions, rebates, coupons, prices that require a club membership, or limited quantity offers. Sportsman's Warehouse may take reasonable action to prevent fraud, abuse, and to otherwise enforce this policy and all other policies, laws, rules, and regulations governing Sportsman's Warehouse, its customers, and their shopping experience. Email confirmation from customerservice@sportsmans.com and the link to order: Price matches are approved using a preselected list of reputable retailers. Price matches must meet specific criteria to be eligible. Such as in stock, available for purchase on both websites, and cannot be locked behind a "members only" club price. Price matches expire 7 days after the initial approval date. read more

If you like being ignored and having your time wasted, come try to look at a gun here. There's no shortage of workers, just a shortage of helpful ones. read more

We purchased some items at Sportsman Warehouse on Sunrise Blvd with a credit card. We discovered we did not need the items and my wife returned them, unused in their original packages two days later. The cashier refused to refund the purchase back on the credit card and said they could only give her a store credit. read more

Had very good service yesterday purchasing a firearm. The process in CA is tedious, like it or not. They got me through it in about 20 minutes. They were also very knowledgeable and had a decent selection for me to check out before I made my choice. read more

This sportsman is my favorite in the area. Ted at the firearms counter is the main reason I come here. He's awesome and a pleasure to talk to. His customer service is top tier and I'll continue to shop here because of him. read more

Judging by the previous comments and my experience, I'd say some major changes have been made. The staff were polite and welcoming. Went to the firearms department where I was immediately greeted by their new manager. Super friendly answered my questions... great experience definitely coming back! read more

Absolutely the worst employees & customer service. Absolutely terrible communication and no assistance is possible.

Inventory seemed low on todays visit. Employee energy wasn't as enthused in the past. Closing soon?

I ordered a handgun from Sportsman's on 9 Aug, 2022, they charged my credit card on 11 August. I was scheduled to pick up the handgun on Aug 17, went into the store (there phones were down) and told their delivery from Carson City had not arrived, should be the 18 or 19 Aug. Called Customer service on 19 Aug to cancel the order as the website was showing expected delivery as 24 Aug. Was told and verified by email that the cancelation had been forwarded to another dept and I would receive another email with the "official" cancelation. Then expect my charge to be reversed in 7 or 10 days. It has now been 5 days still no official cancelation email and website shows expected availability of the firearm to be Aug 31. Either the mail order dept. is grossly incompetent or they are running a scam or both. I have now contacted my credit card company protesting the charge. Perhaps your luck might be better, I will never mail order/phone order from them again. I would give zero stars if I could. read more

Sportsman's Warehouse - Now delivery is out to 31 August. - Outdoor Gear Near Me - Rocklin, California

I'll start with the positive by saying that they have a good work boot and hiking boots selection. But the firearms department is trash. The employees will walk within two feet of you and completely ignore you like you aren't even there. I went there to look at a scope and they lost the sale as a result of their poor customer service. Just a bunch of grumpy old men back there. read more

First let me start off by saying I have had issues here in the past and swore I'd never be back. Here we are yet again giving them a shot and I'm In the same boat. The crazy part every time I come to this store the parking lot is virtually empty, which leads me to believe. Wait time shouldn't be that bad for almost anything. With the exception of buying a firearm that does take time now I already did that part 10 days ago I came in and spent 45 minutes buying my firearm, which is what I expected however, by this time purchased the firearm online Came in the following day to do the paperwork with saved me sometime 10 days later well 11 days later I show up at 5:34 PM mind you I have just left and I am making this review at 6:36 PM so it took me roughly 2 minutes to walk from the gun counter to my car to open up the yelp account and create this listing Just so you're aware so I've been sitting here for an hour just to pick up the gun OK so here's the story I show up at 5:34 PM. I am the The only other person waiting to be helped. There are two associates helping two clients at this time. Some guy walks up who needs ammo. A man walks out from the back, not wearing a uniform signifying that he's an employee begins to help this gentleman, even though I was there before them so I thought to myself no big deal maybe that guy just wants to get some ammo and takeoff well apparently these two knew each other and the employee who was not dressed for Work was named Zach so Zach finishes helping his buddy and then walks back in the back. Then another guy walks up and Zack pops out again who starts helping him instead of me so now I'm like OK this is a thing again. Zach seem to know the guy that he was hoping the reason why I know this is because the guy said nice to see you again, brother have a great day so then I waited another 10 minutes for Jonathan to help me. Jonathan was fine. The crappy part was that Johnathon had me out of there in less than 10 minutes. Why couldn't Zach have done that now? Maybe there's only certain people that can deal with firearm sales but the reason why I know that Zach could've helped me was because in California you have to do a background check in order to purchase ammo, which means that Zach has the capability to release my firearm to me. Furthermore, I believe Zach to be the manager of that department so Zach if you ever read this which I'm 100% certain you want and based on the amount of surveys and reviews Sportsman's Warehouse gets, they're all roughly about 2 1/2 stars. I don't think they care about yelp reviews anyway, but I will happily drive out of my way to go to a different gun store then you ever set foot in a Sportsman's Warehouse again read more

Ordered my firearm online which was easy. Went in today and provided the documentation requested via email. When I went to the counter, the employee said I needed a copy of a utility bill. I drove nearly an hour to get here so asked if I can email it to them to print the one page that they need. I've worked in retail so I always be sure to be extra courteous. The employee checked with Chad who is the manager and he said no. I explained my situation and asked if they cannot accept the digital copy I can simply email it to them to print. Chad again said no and said they will not do that (although another customer in line said they did that for him a few weeks prior). I asked to speak with Chad but he was not available to come and speak to me and was only relaying messages through his staff. As I walked out I went to the customer service window because I saw a few printers back there and asked if I can email them my utility bill to print. I even offered to pay $10 for a single page. The two associates said that wouldn't be an issue but were paged by Chad and told to refuse my request as we were speaking. I was beyond irritated but made sure to still be polite to the staff. I walked over to RC Willey and begged an associate to print the bill for me and they did it no problem. Overall, it seems like they pick and choose who to provide good and reasonable service to which is disappointing. read more

Sportsman's Warehouse - Incorrect instore requirements for gun pickup. - Outdoor Gear Near Me - Rocklin, California

Dave at the gun counter was very helpful today. He was very knowledgeable about everything!

This is my go-to store for outdoor and fishing items. In the fishing department - which is for the most part empty of personnel- the sales people leave you alone to find your own stuff. Appreciate it a lot. They do have a weird dude there that looks like he's mostly high - but that's okay. I am from NY and have lived in SF - weirdos are part of the scenery. I just ignore and/or ask him impossible questions so his brain fries and retreats to his murky waters. Anywho, the store is great. Good inventory and some of the sales people have a good sense of common customer service and know what's what. Ignoring the weirdos asking dumb questions - strategize. Reply with equally dumb answers and things tend to balance out. Example. Went looking for a pair of hiking boots. One of the weird ones approaches and says: "what are you going to use them for?" ... I paused and said: " well, they're for walking. So I will use them to go for swims in the river" Dude was flummoxed. Went on with my business and got me a pair of ocean-river swimming hiking boots. Good place. Recommended read more

Typical big corporation,pay minimum wages and give minimum service.Their system guarantees customers have to wait an hour or more before they're even greeted or before any service is granted by overworked staff. read more

This place deserves a lower rating. They were not polite at all and a totally different experience than what we've had before with the Elk Grove location. The person at the front register had a very stern face and when my husband went over to ask him about returning and item, he simply refused to take the item back without a receipt. My husband explained that he had a membership with the store and bought it under his membership. The guy still said no. My husband understood and asked to walk around the store to look for a better item for him. My husband left the item at the register with the staff member and walked around the store. When we returned he had said that there was still a line still attached to the reel meaning he looked into the box even though the item STILL belonged to us. We felt very disrespected that he took a look into the item even after refusing to take it back. We will no longer be coming back because he made us feel like we shouldn't have shopped there because of our ethnicities. We will make the trip to the Elk Grove location from here on out. I suggest other do the same. They are much more helpful and welcoming there. read more

Need a PPT done? Have an off roster handgun or Ak platform style rifle you want to buy /sell with PPT? Well don't bother coming here, Sportsman Warehouse won't touch them. This is, according to the manager who declined to perform the PPT, due to their companies internal policies as these pistols and rifles are controversial. What a joke and extremely hypocrictical as they still sell Ak variant rifles from their online store. I don't blame the store employees but I didn't figure Sportsmans Warehouse to stoop so low as to dictacte what it believes the "right" weapon should be for a gun owner. Not a good first time experience. Calguns .net has a whole community that stands behind never doing business with this box store. GRADE: F read more

I seem to find what I'm looking for every time I go there, I like their selection of cloths as well read more

Service is slim to none. But when I got someone to help they were knowledgeable and friendly. Because it is a sporting good store, it will get 3 stars, but their supplies are so low that it is almost impossible to find what you are looking for. Prices are pretty decent compared to other retailers. For instance, small rifle primers are $5.50 per 100 pack. Of which you are only allowed to buy 2 packs, which would have been great if they actually had any. read more

I'd never had a negative customer service experience at this store until I decided to use them recently to purchase a firearm. Two visits in a row (first to purchase, second to pick-up) just absolutely blew my mind at how rude, holier than thou, and unprofessional some folks can be and still somehow have a job. I can say that my dealings with one employee behind the counter alone were enough to ensure that Sportsman's will never see another dollar of my shooting sports expenditures. I'm just one person, not like my business alone is going to make or break their store, but how you treat customers matters. Having shared my experience with a small handful of friends in the industry, I now understand why they literally laughed at me for dealing with the gun counter at this location. read more

Came through the other day looking for some help choosing a firearm for home defense and was assisted by Ted. He was so helpful and knowledgeable about the guns he was able to point us in the right direction. I really appreciated his attention to safety features and finding a gun that both me and my husband were comfortable with. He was also helpful with suggesting something within our budget which was very helpful! read more

Crappy service, mostly their firearms counter. Slow and not that helpful, I won't be shopping there again.

This company's return policy is ridiculous. I went to return a product I purchased the day before with my membership number and the tag. Because I didn't have the paper receipt they would only offer back store credit. What's the point of a membership number, credit card info and computers of you can't record proof of purchase from 24hrs ago? I have been a customer for a while, and now over a $80 purchase they have lost my business permanently. Very poor business decision. read more

First and last time here, people shopping without masks on--elderly at that so you think they'd be more preventative and cautious in their age range. I just think that if you're setting rules for people to follow in your store then make it so for everyone. At least hand these people masks. My cashier was very friendly and had the best can do attitude and the atore was clean but lacks signage for a quick browse. This was my first time here and I went directly to an employee for guidance. I needed a lamp and the cashier said to go ask the guy behind the gun counter. I did so and waited 20 mins as he was helping others, saw another employee in the aisles and just asked him for help instead. Helped me find what I was looking for and stayed with me for assistance read more

Not even worth the one star. Some staff wore a mask, but not all. Most of the ones wearing a mask had it pulled down (so why even wear it?). The line to buy a firearm was a joke. The staff would help one person,then dissappear, then come back and talk to other employees then dissapear. At one point there were no employees present for close to 30 mins. Not a single one. And no explanation to the line of customers. And while not exactly rude, were certaintly not friendly or helpful. We were there to pick a previous purchase with 2 people in front of us. Two hour wait. And no ammo in sgock for the gun we purchased. Never going back. I will drive to another town before going back. read more

They got me with the credit card scam. They send the bill with a very short window to pay it I didn't even see it then you get hit with late fees and 30% APR and it snowballs. Dealing with customer service is a nightmare. I will not shop here again. If you choose to shop here beware of the credit card scam. What a terrible thing to do to people in this economy. Sportsmans warehouse puts their name on that card. It's all trash to me now. read more

I've had issue after issue with my order, but that's beside the point. I had to call customer service to get help with my order. She called this location and said she was appalled by how they spoke to her. I called the location for further assistance, took my 4 tries because I was hung up on the first 3. The 4th time the employee answered the phone, "Who is this?" I'm not sure what kind of business allows their employees to treat customers this way, but Sportsman's has forever lost my business. If I could give a 0, I would. read more

The customer service at this place is a joke. You'd think during the pandemic when retail is hurting, they would put a heightened emphasis on customer service. Nobody at the customer service desk wants to do more than the bare minimum. I had an order that was supposed to be shipped to the store June 9th and have called multiple times to have somebody check to see if it's in, rather than driving there and having it not be there. The first time I couldn't get an answer and had to call corporate customer service (they were very helpful). The second time the girl working the desk very rudely said, "wait to get an email there's no point in calling here." It's no wonder Bass Pro Shop is kicking this place's ass. Their customer service is superior across the board. Won't be buying equipment in the Rocklin store again. read more