Checking in was super easy. I did it through the app and it was easy to come to the desk and pick…read moreup my keys. The only issue I had was that I requested a late check-out and the person working the counter really gave me a hard time about it. I understand that late check-outs aren't guaranteed, but her attitude about it was really off. She kept insisting that I need to speak with her manager to approve it, but she never offered to get the manager. I just gave up and decided to speak with someone else the next day. When I came by the next day, the person working let us have the 2pm check-out and the manager did happen to walk by and said it was not an issue at all. And it turns out the girl from the night before did mark me as a 1pm check-out. Honestly, though, this was still an issue because housekeeping came at 1pm to clean the room... The room itself was a room. Clean and standard to Hampton Inn. The bathroom was good, with a nice shower stall and good water pressure but a low flow toilet. My room was in a separate part of the building with only like 6 rooms on the floor. This was nice when it came to hotel noise. However, the windows are very thin and the complaints about car drag racing all night are not incorrect. The location of this hotel was fantastic, an easy walk to many of the sights in the area. One day we decided to take the shuttle and that was fabulous. This hotel is worth staying at for the shuttle alone.

We had an exceptional stay at the Hilton in Providence! Providence is truly an extraordinary city…read moreand we fell in love with it. It's so beautiful and historic, but what surprised us most was how welcoming and kind everyone was. We felt right at home. A very special thank you to Jenn, our shuttle bus operator -- she was AMAZING. So friendly, knowledgeable, and professional. She took us everywhere and made getting around so easy and fun. She really made our trip! We packed so much in -- great local eateries, walking around Brown University, wonderful museums, and fantastic vintage shops. But the absolute highlight was the WaterFire event. Absolutely magical and unforgettable. The Hilton was the perfect base for all of it. Clean, comfortable, great service, and ideal location. We can't wait to come back! Thank you Hilton Providence and thank you Jenn!

I absolutely loved my time at The Beatrice! My corner room was stunning with floor to ceiling…read morewindows and an amazing bathroom that even featured a heated toilet seat and a Dyson hair dryer. We enjoyed the food in the restaurant and finished our trip in the morning with their complimentary coffee, fruit & pastry service. I will definitely visit again!

Architecturally, the building is very cool! However, we had an uncomfortable mattress. There is no…read moreboxspring! The room is nicely decorated, and the bathroom is fine; no tub but expensive toilet and mirrors. Noisy neighborhood but there is a sound machine in the room playing white noise. I'm not sold on the price because of the mattress. We really enjoyed our visit to Bellini which adjoins the hotel.

I have stayed at a few hotels in Providence and this is probably one of my favourite. The rooms are…read morepretty spacious, the beds were comfortable with nice linens. The layout of the room is great and has a nice view of the state house.

I traveled from Boston for a quick getaway. This renaissance hotel wasn't like others I'd stayed at…read moreprior to. For one, it appeared pretty dated. Additionally, the shower was clogged (gross). Someone was sent to fix it which took a little bit and ran into our dinner plans since we needed to get ready. It also begged the question of whether the shower was cleaned since the housekeeper should have noticed the backed up water. In any event, the staff was nice but Im not inclined to recommend this location or give it another chance with my coins.

I must say we had a beautiful stay. I got married and this was my hotel of choice. I stayed two…read moreseparate nights once with my family and then once with my husband, back to back days. So this will help the review. The Thursday night we stayed was my mother and I, she got a junior suite. It had 2 king size beds, a beautiful living room area with a lot of seating and tv, a huge walk in closet and beautiful decor all around. This was a perfect set up for all the girls to get ready for the wedding the next day, it was spacious and made for beautiful pictures. Some areas do need a little cleaning up, and some decor needed a little tweaking but overall the room was magical. We stayed on the 10th floor and overlooked the city, it was a beautiful view. An issue that I ran into was the doors slam HARD. You'll get used to it but it sounds so loud you can hear everyone leaving their rooms if they don't slowly close the door themselves. Also the toilets when you sit they move, kind of feels like they're broken even though they aren't so be mindful of that. And then being that high up be mindful it takes about 5-10 minutes for the shower water to warm up. It does get extremely hot after that waiting period but if you didn't know you'd think there's no hot water. The check in process both times was pretty smooth. When my husband and I checked in for our stay, the lady who checked us in was pushy and kind of rude. I didn't like her very much, an older taller woman. All the younger people were sweet as pie and very helpful. We stayed In a one bed and this was excessively smaller to what I had the night before of course but we worked with it. I think for the price point for this room it didn't match. Yet again we needed the hotel for pictures and the ambience, and it did its job being able to take pictures in the lobby, the grand staircase the balcony area all of those were worth it. But I would never get that room again , it's not worth it. The decor is beautiful don't get me wrong but we had too much stuff from the wedding that room became extremely tight- fast. The elevators are very small, and creepy. But they did their job. The security personnel were great. They did their job, were great to talk to, and very kind. They even helped us navigate places- when we had questions. They became like our friends because we used them a lot since so many of us were in and out to prep for my wedding adventures. All and all I had a great time.

Stayed here two nights while visiting Providence for the weekend--for three people, we got a…read moreGraduate Junior Suite 2 King Beds. ROOM: The suite was pretty spacious, with two king beds, a separate living room with a sofa. Had a fridge, coffee maker, safe, etc. The closet was huge, but oddly only had 5 clothes hangers. The sink area and bathroom were small and felt really cramped--also had poor ventilation. HOTEL/SERVICE: Overall, the hotel itself felt old and outdated. The hallway looked like it needed to be redecorated. Parts of the hotel (and room too) looked modern but nothing matched--it was like they threw a bunch of colorful decor and placed them all together. Front desk staff were not very friendly either. One good perk they had was they gave us two daily $15 food/beverage vouchers to use at the cafe downstairs. They also had a restaurant attached to the hotel so that was convenient if you were hungry. LOCATION: Good location, close to all the downtown hot spots, within walking distance. Also, there's a self-parking garage across the street. However, the hotel is located right across a park, so there was an event throughout the day which was extremely noisy and we could hear the loud music--was very disruptive when we were trying to rest.

Overall good hotel, especially on the west wing. I stayed here on two different occasions. The…read morefirst time I was on the west wing. It was quiet, spacious, and more updated. Although the sheets were worn with holes in them, I was willing to overlook it because of the room size, view, and bathroom size. The second room on the east wing was smaller in space and size. The chair was in front of the mirror which was oddly placed. It was not as clean either with hair in the bathroom and towels upon arrival. Still, it was a good night's sleep. Just nothing to write home about. Great location though. You're right next to the mall and cvs and right across the street is the bus center and 2 blocks from train station. Front desk is super friendly. I'd give it a 3.5 star honestly.

Several outlets in my room could not charge my phone. I woke…read moreup in the middle of my first night there to realize that there was a smell coming from the bed, as if it had been soiled and then improperly cleaned. The room had two beds; the other one was fine. Do not disturb signs are not provided. So house keeping is coming whether or not you like it, and if you happen to return to your room while house keeping is there, you will be politely asked to wait while they finish. That's not the fault of the cleaners, it's the company's responsibility to provided DND signs. The was a locked door connecting my room to someone else's, through which I could hear everything. Forget talking, I could hear every footstep, every furniture creek, which means those poor people could hear everything I did. The front desk called me on the hotel room landline while I was packing because they were confused by my scheduled late checkout, and needed me to tell them if I was leaving at 2 or 4. I had to press both ends of the phone cord into the receiver and the phone body, respectively, to hear anything that was said. When i finally managed to hold everything just right to permit a clear channel of communication, like some WWII radioman, I said I was in the middle of packing so I could check out at two, but if they were offering to let me stay til four, I'd gratefully take it. They said no. The conference chairs are medieval metal frames hidden under the illusion of padding. I skipped panels because my body hurt, as did others I spoke with. The attached bar is excellent.

The Dean is a cozy minimalist hotel in a convenient downtown Providence location. The rooms are…read morenice but very small with none of the extras you normally get in a hotel room like a refrigerator. The ambiance of the hotel gave me the feeling that this is the type of hotel for a night with a "side chick" or a "sneaky link". There is a speakeasy on site, the elevator is tiny and dark, and the hallways are dark with low red lighting. The staff is very helpful and friendly and I'm sure very discreet as well. The Dean is not for everyone. But I was charmed by its uniqueness and enjoyed my stay here. I would definitely go back with the right kind of company next time...

Btw that's blood on the ceiling!!! Like WTF!!! I don't know what happened before we got into the…read moreroom!!!

Long detailed review. In summary, don't come here. Location great, sure. Service is the worst…read more There is no service. There is no accountability. Please just don't come. Go stay at the Residence Inn across the street! So many more parallel options. AVOID THIS PLACE AT ALL COSTS. The sole admirable trait of this hotel is its location. If that means a lot to you, you have numerous other options in the downtown Providence area. Just do yourself a favor and go to the Mariott down the street. The room itself is fine. Nothing spectacular. Very average. It is after all, a Hilton Garden hotel. I am not expecting anything fancy. Where things start to fall apart is basic services. Firstly, we booked a single room with a king bed. The front desk said that they ran out of king beds so had to put us in a 2 double room. There was no notice. We are traveling with a 14 month old so we requested a crib. The main phone number was not working and I could tell customer service was going to be subpar here. To ensure I get the crib I called twice to confirm before arriving. I called once a month out and one more time about a week before. Upon arrival, front desk had no idea what I was talking about so had to inquire the custodial staff to assist. Eventually they did get us a crib. We got in later in the day and were tired so we just decided to not say anything. We checked in Thursday afternoon. On Friday, we requested a clean/room service early afternoon when we were leaving directly to the service staff who was finishing up the room across the hallway from us. Upon returning 3 hours later, nothing. No service. We requested once again for service Friday afternoon while being gone for 3-4 hours. Again, nothing. Yet alas, we tried again on Saturday morning. We left from about 9:30am to 1:30pm letting the front desk know we would be leaving and nothing. At this point, things were getting desperate. We had an event that night so we left at 3:30, letting the front desk know we had not been serviced in 2 nights so to please ensure they service our room. We arrived tired from our event at 8:30pm and to no one's surprise our room had nothing. Our baby needed to sleep at this point and we couldn't have full housekeeping come. So we requested the bedding and towels so we could just make the beds ourselves. That phone call was about 15 minutes ago. I am waiting for my bedding so I can make my bed right now at the hotel. I grew up broke as hell and I've never made my own bed at the roughest of motels next to the highways. If I knew what I was in for, I wish I had left to go to the Residence Inn across the street. Unless you are specifically tied to the Hilton properties (which really doesn't seem to matter we are a gold Hilton member), I would highly recommend considering a different location for your stay. I'm sure I'll get a response here, "oh we're so sorry for your experience." I've read that many times here. You know what, there is never accountability for any of the poor experiences guests have faced here. If you're the actual general manager of this property, please message me directly.

Wonderful newly renovated hotel with awesome workers. Our room was basically brand new (could…read morestill smell the names). I know on other sites I was a little skeptical to stay here because of the reviews of it being worn and tattered but they've done a revamp of the whole place (and still are) and what they've done so far is grand. The hostesses at the front counter were so warm and welcoming. The front area is spacious and perfect for talking with friends who visit. Great location not too far walking distance from DT and the train and bus station. Highly recommend.

Charming historic hotel in a good location, good security and friendly helpful front desk staff…read more They listened well; gave me exactly what I'd asked for in terms of floor and location. Had a lovely city view of the old church across the street. Very romantic. Room was pretty, nicely appointed, comfy, and clean. Complimentary breakfast was tasty; good coffee (or teas), bfast pastries, and fruit. Nice sitting out in their courtyard to eat. Very reasonable rates, highly recommend!

I'm sad to say that I didn't love my stay at the Hotel Providence as much as I would've liked…read more The Good: -Comfortable bed -Decent shower -Good location -Pretty good rate -Well-appointed room, if small The Bad: -The sullen check-in clerk -The persistent mildew smell in the bathroom -The lack of a view The Ugly: -The gym. When I asked the person who checked me in about it, they hesitated, and then gave me shockingly inadequate directions on how to find it. I can only assume that was because they didn't want me to go. I don't that anyone should go. It's a weird basement with inadequate free weights, and a few cardio machines. The lack of free weights wouldn't be a problem, but the weight machines were just...broken. The cables that make them work were frayed or cut entirely, and I'm pretty sure it's verging on dangerous.

Truly a quiet, cozy, comfy hotel. I love the fact it had all the amenities you need away from…read morehome, including a stove top. Facilities are clean, breakfast was decent with waffle maker, cereals, hot potatoes, eggs, and chicken every meal. Staff was very friendly as well. They helped me with all my requests with a kind demeanor & smile. I would gladly return here. Its walking distance to a lot of things including Brown University, mall and train station. Excellent place to stay.

Exceptional location and exemplary service make this Homewood Suites standout! The hotel is new and…read morefeatures contemporary decor. The hotel is within walking distance of the Amtrak station, Track 15 Dining Hall, and other points of interest in Downtown Providence. The hotel offers complimentary shuttle service for all points within 1 mile radius of the hotel, making the collection of restaurants on Federal Hill a convenient option. Rooms are spacious and well appointed, offering sprawling views of downtown. A hot breakfast buffet is served daily. Options are rotated, providing variety for travelers with longer reservations. The gym features free weights, cardio equipment, and a Smith machine, permitting guests to stay to get in a good workout. Service is friendly and attentive. An excellent option while exploring Providence and Rhode Island.

When I walked in I was greeted by a lady at the front counter. She was kind and explained all the…read moreamenities available to me. The snack corner near the counter is super over priced. I get that there's not much around the hotel but there's no need for egregious pricing. The elevators are clean and you need a room key to use them. That's a good layer of security. Hallways leading up to the room are clean and do not have a musty smell. They smell clean. My room was very clean and had all the amenities I needed. The only part of my room I did not like was the shower. It does not have a door to close. It's a half glass door.

While the site gets a plus for its on site fitness center and pool, I had to take it back a notch…read morefor their sauna (which felt like nothing more than a tepid bath) and the DUST accumulation on the bathroom vent - poor.