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    Providence Marriott Downtown

    2.9 (246 reviews)
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    Random wires hanging from closet
    Yvette M.

    What can I say other than this hotel shouldn't bear the Marriott name. It's an embarrassment to the brand and front desk managers have given up. At least one manager, Laith, could care less about the experience we had. Not sure how detailed or what kind of notes he left for the other managers were, but when I went back to the front desk to share photos and the experience, I was told "Looks like Laith offered you points..." Everything was going well until the AC went out, the shower drain stopped working and we had move rooms at 11:30 at night with a young child. Isn't this what dream vacations are made of? Thankfully one manager, Christine, was able to switch us and handled the pressure of multiple failures and multiple customers simultaneously very well - so kudos to her. The poor engineering team had to basically MacGyver their way to success - getting the room back in working order wasn't a small task. And they weren't confident it wouldn't happen again in the middle of the night... so we made the move to a new room in slightly less disrepair. It was a busy weekend with multiple functions, so I know the staff was stretched a bit, but certainly not an excuse for how bad things were. Definitely not the experience we expected, nor our typical experience at Marriotts. Bottom line the only redeeming factor of this hotel is the Salon, G Salon & Spa! Please check them out - Gina and Vinny with the good hair will definitely take care of you. Otherwise, I strongly encourage you to pick another hotel to spend your hard earned money at. lol

    Mess (makeup, cookie crumbs) found on carpet upon check in
    Andy C.

    Booked for business. Room 668. Checked into room and it smelled moldy. I looked under cover of AC unit and the carpet was wet and stained black. The wooden enclosure was also wet and rotted. Then I noticed some used makeup and food crumbs on the floor. The last straw was the bug that ran across the bed until I squashed it with a tissue. Just nasty.

    The morning after mess. This is what happens when the bottom line is more important than guests.
    Dean s.

    I'm a Bonvoy Titanium Elite leisure traveler who plans to find alternatives to the Marriott Providence Downtown going forward. I can almost live with the lack of breakfast during the week and the housekeeping only on the fourth of five nights. Then there's the gym and the fact that it took three complaints to get wipes or water was never replenished. What I find totally unacceptable is the lackadaisical or non existent enforcement of masks for non-vaccinated people. This is clear because packs of teens and preteens are running through the hotel without a mask in sight. They are part of a Lacrosse tournament that no doubt requires protective gear - masks should be mandatory too. Since few in that age group are statistically vaccinated yet, I'm sure I've been exposed. @marriott makes a big deal about signage and cleanliness, but I'm forced to deal with a potential super spreading event. I came to Providence after staying at the #GrandHyattDC which provided the exact opposite in terms of customer service and amenities. I was treated like royalty there. The Providence Marriott Downtown seems to care only about their bottom line-- not loyal customers. I will be crossing it off my list and will seek my next 15 scheduled days in Providence somewhere else.

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    Had s one night stay. Parking was pricey ($30), but it was ok. Bed was clean, room was nice. Would stay again. Loved the hot tub.

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    Page 1 of 7

    Ask the Community - Providence Marriott Downtown

    Review Highlights - Providence Marriott Downtown

    However, hats off to the banquet/event staff, namely Jack Coppolino, Nicole McCreadie, Charlene Dickie (who made our guests over-the-top international homemade cookies).

    Mentioned in 3 reviews

    Read more highlights

    Hampton Inn & Suites Providence Downtown - Guest room

    Hampton Inn & Suites Providence Downtown

    (91 reviews)

    $$

    DownCity

    Checking in was super easy. I did it through the app and it was easy to come to the desk and pick…read moreup my keys. The only issue I had was that I requested a late check-out and the person working the counter really gave me a hard time about it. I understand that late check-outs aren't guaranteed, but her attitude about it was really off. She kept insisting that I need to speak with her manager to approve it, but she never offered to get the manager. I just gave up and decided to speak with someone else the next day. When I came by the next day, the person working let us have the 2pm check-out and the manager did happen to walk by and said it was not an issue at all. And it turns out the girl from the night before did mark me as a 1pm check-out. Honestly, though, this was still an issue because housekeeping came at 1pm to clean the room... The room itself was a room. Clean and standard to Hampton Inn. The bathroom was good, with a nice shower stall and good water pressure but a low flow toilet. My room was in a separate part of the building with only like 6 rooms on the floor. This was nice when it came to hotel noise. However, the windows are very thin and the complaints about car drag racing all night are not incorrect. The location of this hotel was fantastic, an easy walk to many of the sights in the area. One day we decided to take the shuttle and that was fabulous. This hotel is worth staying at for the shuttle alone.

    Let's start with the good: Free breakfast was nothing…read morespecial but sufficient. Hot breakfast included eggs and sausage. There were cereals and breads and fruit. Coffee, teas, juices. I like staying at these places because breakfast is usually not a big deal for me. The FREE SHUTTLE goes within 2 miles of the hotel. I stayed here two different times and I probably caught the shuttle 6 different times. Jenn is the absolute best shuttle driver, super knowledgeable about the entire town, and remembered me when I came back the second time. I don't like taking Ubers by myself so having the shuttle was the best - the shuttle picked me up from the Amtrak station before I even checked in! Then it took me to the mall while I waited for my room to be ready. Location: super convenient to eateries, and just across the river from Brown, RISD, Thayer St, and walkable to the waterfront. The rooms are spacious and comfortable. THE BAD: Both times I stayed, my room faced the street and at night people race cars on those streets! The street noise is REALLY LOUD.

    Renaissance Providence Downtown Hotel

    Renaissance Providence Downtown Hotel

    (227 reviews)

    $$$

    Downtown

    I traveled from Boston for a quick getaway. This renaissance hotel wasn't like others I'd stayed at…read moreprior to. For one, it appeared pretty dated. Additionally, the shower was clogged (gross). Someone was sent to fix it which took a little bit and ran into our dinner plans since we needed to get ready. It also begged the question of whether the shower was cleaned since the housekeeper should have noticed the backed up water. In any event, the staff was nice but Im not inclined to recommend this location or give it another chance with my coins.

    This is one of my favorite kinds of hotel. They've taken what is clearly a historic, awesome old…read morebuilding and they've converted and updated into a comfortable, modern place to stay. A renaissance, indeed. They have the important things down: the bed is comfortable, the shower pressure is good, the towels are soft, the products are solid. The fitness center is pretty good. Overall, it was clean, and spacious, and the people I dealt with were friendly and helpful. There are a few oddities, like the fact that the closet has another door that opens into the bathroom and the Trump rally happening a block away (not affiliated with the hotel), but those are overshadowed by an amazing view of the Capitol building (through some pillars), and an excellent location a block or two from the train station. That alone means I'll be back next time I'm in town.

    The Dean Hotel

    The Dean Hotel

    (190 reviews)

    $$

    DownCity

    We were looking for a hotel a short distance from Gillette Stadium. The Dean is about 35 minutes…read moreaway. It's located in a very walkable area near Roger Williams University, RISD, Brown, and Johnson & Wales. The people were friendly and helpful especially Dylan. It's a very old property. The "lift" requires muscle to get the gate open. It's only large enough for 2 people and only goes to the fourth floor. We were room 502 so we had to lug our bags up another flight of stairs. The room was spacious with a king bed on one side and sitting area with TV on the other. The TV was difficult to watch from bed. The air conditioner combo heater was very loud. In fact, when it came on, it sounded like someone was trying to break into the room. The bathroom was small. The shower was so small that I felt like I was in a coffin with the black tile and shower curtain. The pressure was good in the shower with a waterfall shower head. I had no room to raise my arms to wash my hair. The products provided in the bathroom- hand soap, lotion, shampoo, conditioner, and body wash were all good. There's a pay parking lot next to the hotel.

    The Dean Hotel is definitely an experience in more ways than one. From the chic interior to the…read morecool gate style elevator or the retro lighting, you will not be disappointed if you are looking for a vintage experience, but that's where it stops. The rooms are lit with antique lighting, which while cool, make for dimly lit rooms. The beds while comfortable are spaced just enough from the wall that you will end up with a cramped neck as you wake up with your pillow tucked between the wall and the bed frame. The AC unit in our room was running the entire time. Never had a problem with it and it was a godsend for the humid weather I experienced with my 4 days in Providence. I only saw one staff member working at the coffee/breakfast bar once during my entire stay (4 days). And even then the coffee bar looked to be closed. Definitely best to find your breakfast and coffee at one of the myriad of places outside of the hotel. No working vents in the bathroom will leave your post showering experience to be entertaining and thoughts of a sauna will creep into your mind. The TV is in a very awkward spot and in my case was never used by myself or my family that I booked the room with. Also due to the location of the building and this is no fault of the owners, you will get to hear ALL the sounds of the inner downtown workings. Lights passing by, sirens, horns, and in our case, random fireworks going off for the 4th of July weekend. My biggest complaint by far was the parking. One would think that for the price you pay to stay, you would get either VIP parking or just hotel parking in general. Definitely not the case here. You will pay for parking and if you happen to leave the hotel to go visit other places, your parking becomes an experience for the RNG gods. It becomes a first come first serve situation. Which in my opinion, is absolutely ridiculous. Overall, our stay was okay. Would I stay here a 2nd time? No, no I wouldn't. The parking issue still annoys me. While the experience is unique, the amenities provided by the hotel are subpar. The staff are friendly, but the experience, again from my point of view, is lacking.

    Hilton Providence - Meeting Room

    Hilton Providence

    (197 reviews)

    $$

    DownCity

    For 3 days only: Friday, August 29 - Sunday, August 31, there was a free Disney & Alice in…read moreWonderland Art & Cosplay Expo in Hilton Providence Downtown Hotel. The website was easy to use to book the free tickets. The expo was open on Friday 6-9 pm and Saturday & Sunday 12-6 pm. I entered Hilton Providence Downtown Hotel on Saturday around 1:30pm and saw a sign that the Amazing Art Expo was on the 2nd floor. I headed upstairs and followed some more signs to the Amazing Art Expo. There was a table of prints selling for $15 each and free prints for sharing the event on Facebook or Instagram. The Amazing Art Expo had tables of Harry Potter, Studio Ghibli, Disney, Star Wars, Alice in Wonderland, and so much more prints. No photography was allowed in the room. The prints were selling 1 for $35 each, 2 for $30 each, 3 for $25 each, and 4+ for $25 each. David Sobolov, the Voice Actor for Emperor Kaido in "One Piece," Gorilla Grodd on The CW Network drama The Flash, and Sean Carlson, a freelance artist born and raised in New York, were both at the Amazing Art Expo. It was nice to walk around and see the different prints. There were a good amount of people.

    Be advised, Hilton on Atwells is under major reconstruction - I just spent Friday night there - and…read morewould not if I had known about the construction. The noise is incessant and pervasive - from 8 am to 5 pm, weekends included. The only indication on the website is a small blurb saying the fitness center is closed due to maintenance. It is a mess - no internet and electricity is unstable as they work.

    Hotel Providence - Guest room

    Hotel Providence

    (205 reviews)

    $$

    DownCity

    Accommodations were nice and clean however the valet service sucks. Just make sure you know when…read moretheir valet gets off of work. When I arrived at 10pm valet was off of work and I needed to uber to their valet parking lot as it's not the best part of providence and quite far. Without that, again the accommodations are nice.

    Unacceptable Treatment & Lack of Accountability…read more I had a deeply disappointing and upsetting experience at Hotel Providence. I booked my reservation around midnight and traveled from Boston to Providence, RI. Upon arrival, the second front door was locked, and I waited approximately five minutes before the concierge came to open it. When I approached the front desk and politely asked if my reservation was visible, the concierge, Jordan, responded in a rude and hostile tone, saying, "Can you wait!!" He then stated that although he could see my reservation, I could not check in until 4:00 PM. I explained that I had nowhere else to go and kindly asked if he could check whether any accommodations could be made. He abruptly said no, claiming the hotel was fully booked. He then stated that I could pay $339.35 for the night and would be able to get a room immediately, which directly contradicted his earlier statement that no rooms were available. When I asked what the nightly rate included (amenities, etc.), he responded defensively and dismissively. Shortly after, he told me that if I didn't stop asking what he referred to as "condescending questions," he would call the police and have me removed. This threat was completely unwarranted and unprofessional. At no point was I rude, aggressive, or disruptive--I was simply asking reasonable questions about my reservation. Because of this interaction, I was left with no choice but to sleep in my car. I was not willing to pay nearly $400 on top of an existing reservation, nor was it safe for me to drive back to Boston at that hour. The following day around 3:30 PM, the concierge was kind and helpful, though my room was still not ready and I waited an additional 45 minutes. Later, a third concierge listened carefully to my experience and confirmed that the hotel was not fully booked and that accommodations should have been made the night before, directly contradicting what I had been told by Jordan. Despite management being aware of the situation, the manager, Brad Craig, never approached me, never acknowledged what happened, and never attempted to address or resolve the issue. I understand hotel policies, but nothing justifies threatening a guest with police for asking questions or leaving someone effectively stranded. This experience reflects a serious lack of professionalism, empathy, and leadership. I hope this feedback leads to proper staff training and accountability so no other guest is treated this way.

    Providence Marriott Downtown - hotels - Updated May 2026

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