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    Hilton Providence

    2.6 (197 reviews)
    Open Open 24 hours

    Services - Hilton Providence

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    Room 2 double beds.  Clean no issues
    Randy R.

    I was very satisfied with the proximity to the Dunkin Donuts Convention Center and within walking distance to many restaurants, bars, a CVS, and the Providence Place Mall. There is a Starbucks attached to the building, but there isn't an entrance from inside the hotel, but it is directly to the left when you exit the hotel. The majority of the front desk staff were friendly and accommodating, with the exception of the gentleman working last night(3/19/22), we didn't make eye contact when talking and he body language expresed that he'd prefer to be anywhere but at work.. Our room was clean, the bathroom was clean, and everything was in proper working order. For me, the bed could have been firmer, but that is a preference. The only negative was there weren't any premium T.V. Channels. You stay at this hotel for the location. It does not describe itself as a luxury hotel; it is a basic 3-star hotel that I didn't have any negative experiences. Not going to blow you away with luxury, but it's a clean and well located hotel. I did let them know the U.S. Flag out front was worn and torn, and they said they said it would be replaced.

    Antiquated AC system that was on 68 but felt like 75
    Tanya J.

    I am not happy at all with this hotel. We stayed here for a wedding, and I should have done my investigation beforehand. Not worth the almost $300 we spent for that night. Maybe the price was high because of graduation season, but below is everything that went wrong with our stay. 1) the AC never got cold. We put it on 68 and it felt like 75 all through the night 2) the TV was working off and on. It was constantly giving us a no signal screen 3) the front desk service and car lot company was completely unhelpful. We had a handicapped placard and were unable to use the handicapped spot because people without a handicapped placard were parked there. We called for assistance and we're met with "it could take a while, there's parking across the street in the lot" 4) there isn't ANY complimentary coffee in the lobby. We had to go to the Starbucks, not attached - you need to walk out - to get coffee. But since the Hilton owns it, I COULDNT use my Starbucks rewards. 5) we weren't refunded for parking and were given the run around for who to call. The parking attendant was no help, and neither was the receptions during check out. 6) the curtan in the room would NOT close all the way, leaving a very annoying band of sunshine on our faces in the morning lol. I wouldn't recommend unless it's needed. Horrible experience, horrible service. Disappointed in this form a Hilton property.

    View from the 14th floor.
    Andrew G.

    There are two Hilton brands I tend to avoid, Hilton & Embassy Suite, as these two have seen much better days. Their newer brands are exceptional. I was in Providence on business, so I did not have a choice. The night shift desk agent was very nice. The revolving front door was broken with a temporary sign in place. The lobby was depressing and I avoided the Vig restaurant due to its poor reviews. The room was ok and the location is near some good restaurants.

    Penny K.

    This place is a mess, not worthy of the Hilton name. The entire hotel has a tired, worn-out vibe. The lobby's odor was nauseating. The first room (lower floor) we were placed in had a horrible stench. A worker came to the door with an air freshener that someone (a different room on the same floor) had ordered. He sprayed something that only made the room stench even worse. Our room was changed to an upper level (Hilton "Honors Executive" floor - see photo). Everything in the new room needed repair and/or replacement: torn furniture, rust stains in the bathroom, broken shower fixtures (see more photos). Definitely overpriced.

    Definitely an unsafe hotel to stay at! I checked in on my Hilton app & they provided the digital key. I went to my room and someone was already assigned the room. The tv was on bathroom towels everywhere and a mess. I went to the front Desk and the lady who claimed to be a supervisor Cheney was rude, loud and ghetto. She refused to reach out to a manager saying it was too late to call the mgr on duty even though it was a safety issue. She downgraded my room no discount offered since I previously had a top floor kind bedroom purchased. I called the diamond desk and they said I would receive a call from the GM. Instead I received the attached email. He could clearly careless.... And insulted me with "depositing 10,000 points (which is not even worth a value of 1 night). I WILL NEVER STAY HERE AGAIN. PS the room I'm in clearly has lock issues see pics.

    My bags (4/15) and Gopuff delivery
    Douglas T.

    The staff I'm here is extremely nice and very accommodating from the night auditors to the morning front desk supervisor she was practically helpful in believe her name is Chanise! However this hotel is in serious need of a remodel the walls are filthy half the tvs don't work and on top of that, the security guard was hassling my friend who was visiting!

    Mold and mildew

    The hotel is disgusting. My first room smelled like mildew. I asked to switch rooms (which I've never done before) and my second room also smelled. In addition, the room is gross with stains every where. Lastly, at 10:30pm someone was shaking my door trying to get in. I looked out the peephole and it was a staff member saying, "this room is supposed to be vacant". I called the front desk and got no apology...only a "Um, I think that's our engineering department." Horrible experience!

    Small holes on bedsheet & bed not done properly

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    2 years ago

    Not great !!! Not updated. Moldy and no services for Diamond members. Onsite restaurant is horrendous Hotel is dated !!

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    Page 1 of 5

    Ask the Community - Hilton Providence

    Review Highlights - Hilton Providence

    We were going to the Dunkin Donuts Center and it was literally steps away.

    Mentioned in 11 reviews

    Read more highlights

    Skyline at Waterplace - View of Water Fire from Skyline... their balcony is honestly the highlight of their venue

    Skyline at Waterplace

    (56 reviews)

    Downtown

    I'm so sad that I cannot give more stars to Skyline at Waterplace…read more Their venue is in such an INCREDIBLE location, in the heart of downtown Providence right on the river. They have a huge balcony that overlooks the river and a ground level patio that walks right out to the river boardwalk. We were able to enjoy Providence's Water Fire with private, front row seats. It was a priceless experience Despite all of that, the interior spaces are very, very small and oddly shaped, making it very hard to move during an event. It also makes it very difficult for the staff to maneuver in between tables, causing a major traffic jam when it comes to meal time. I'm not sure what happened when we were there, but there were MAJOR delays and mix ups during our event. So much so that the wait staff actually forgot to serve our entire table. By the time the realized this, they served us ice cold food that was over cooked, over salted, and actually inedible. The hosts of our event tried to correct it by offering to comp our table a round of drinks. But at that point we were all so disappointed and turned off by the entire experience that we all decided to leave two hours before the end of the event. Skyline at Waterplace has the potential to be incredible. But until they make some major changes, it's not a place I can recommend.

    It's a weird space, kind of like your weird Greek party uncle decorated it. The appetizers are…read moresurprisingly good but the entrees were lackluster across the board. The view is a view you can see without eating here. Overall it's a solid meh. But then the service was poor. Our server was very friendly but disappeared chatting with a nearby table for long soars of time. We could see her, but we couldn't get her attention so waters stayed unfilled and such. And when we asked for separate checks with was a TRAGEDY. Huge deal about how they don't do it and the can't do it but they'll do it this time and then here's some guilt with your checks. The manager came over and shamed us for our wanting to use separate forms of payment too. Separate checks stopped being a big deal in the 90s. In the 90s there was easy to use POS tech to do separate checks. And then they added gratuity (without telling us or noting it anywhere) so the bit about how people don't right with separate checks was uncalled for. There is zero chance I'll ever go back here. But. Again. The appetizers were good.

    Barnaby castle - Upstairs apartment we borrowed for pics!

    Barnaby castle

    (3 reviews)

    Federal Hill

    We hosted a party here on Oct 13, 2019. We booked our engagement party on short notice (about 5…read moreweeks before) and Kaitlyn was so easy to work with from the start. We fell in love with her, the house, everything including the murder-by-mail story behind the house from the 1800s. About 2 weeks before the party we called Kaitlyn and told her it was going to turn into our surprise wedding! She continued to be so helpful and excited, giving recommendations for all kinds of vendors we'd need. The day of the party she was professional and hands-on, making sure everything got done on a quick timeline. She calmed nerves and had great suggestions on where things should go to make sure everything flowed just right. Our rental price included some tables and linens she had available, and some glassware too. It was so perfect from the start and we couldn't be happier!!

    Came for an Open Doors RI tour. Online tickets were sold out but they were able to accommodate a…read morebunch of us at the door. Beautiful historic building who's tour guides added in a true life murder mystery of the lady of the houses death. This really added to the event as it was so my scene and absolutely fun. They also had a whiskey tasting since she was poisoned with whiskey which is ironically amazing. I would def host an event here because unlike the Newport mansions I could touch things and see things in the midst of being historically preserved since they're still restoring the house. Open Doors RI has found a new regular customer :)

    Hilton Providence - hotels - Updated May 2026

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