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    Hotel Providence

    3.6 (205 reviews)
    ModerateHotels
    Open 12:00 am - 11:59 pm
    Updated 2 months ago

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    Bed bugs!! Manager Brad was zero help! I stayed at hotel providence on March 3 2025. This experience was my much different than the positive experiences I've become used to in the past with Wyndham properties . I pull up , the valet didn't move from his lean on the valet desk fine. When he say I was staying at the hotel offered zero help carrying bags from car to lobby ( also fine but weird) still tipped him $20. Being a weekend out we went out downtown and then I ended up falling asleep on the couch and not the bed . In the morning when I went to move from the couch to the bed, I was disturbed to find bedbugs all over the mattress and sheets. I immediately gathered all my belongings and went downstairs. I went to go show Manager Brad, the videos of what I just found. He had no interest in going and looking at the issue with me and told me he'll look into it. I literally just found bugs in the bed and he said he was gonna look into it or bring me no help or even an apology I had a $3000 Louis Vuitton duffel on the bed along with all my jackets. I said what is the procedure on making sure these are clean he said he wasn't sure of the procedure on that. So as a general manager, he had no idea how to even rectify a situation. I call back the next day and he said there was nothing in the room, even though he saw the videos that I took seconds before talking to him. He is extremely unprofessional. I will never go back to this property. This is something I've never had to deal with a Wyndham before and I've stayed at this property before I know it very downhill since the last time I stayed there . Beware . They'll openly let their customers stay in rooms with bedbugs and do nothing to help out . On top of that the bathtub was absolutely disgusted, filled with long black hairs when I filled it up with water. It seems like the cleaning and hygiene factor at this hotel has tanked in the past couple of years. I have video and pictures showing the room with bed bugs for anyone who wants to see them . I am praying that I didn't bring them home with me . I wish I could up load the videos here that show them moving

    Scratches from Valet Parking
    Lance D.

    AVOID. I was ready to give this hotel a 4 star review until I looked at my car the next day. We paid $40 for the overnight valet parking and I even tipped the valet an extra $20 upon my arrival. When we left the next morning it was raining so we rushed into the car without giving it a good look over. The next day we noticed these scratches all over our hood (more not pictured). I'd like to believe it wasn't the hotel staff, but either way that means they aren't parking cars in a safe location. This was on top of paying approximately $350 for a one night stay...

    Beautiful church with a clock played a beautiful sound during the day.

    If you are looking for something older and boutique this would be it. The best thing for me was the view from my window of a beautiful church and steeple. Food options are limited and not open long enough. Walking distance to other bars and restaurants.

    Nice lobby
    Alan B.

    On their website, the Hotel Providence claims they offer European flair and New England charm, and that their hotel is steeped in historic character dating back to the 19th century. This is 100% accurate from my perspective, an old, beautiful and nicely maintained property, with a lovely lobby and wonderful architectural details. They also say that you can "Savor a delicious meal or handcrafted cocktail at Backstage Kitchen & Bar, serving creative New England classics with innovative twists". But according to recent Yelp reviews and my prior experience, this is sadly not the case. They currently have a 2.5-star Yelp rating, as was evident by their nearly empty restaurant and bar the other evening, as we walked past on our way to Red Fin Credo (which was packed). It's unfortunate, as the hotel restaurant is very attractive and offers a wonderful outside patio. The rooms are spacious, with high ceilings, large windows and large bathrooms. The staff is courteous and attentive. They provide complimentary (and quite good) coffee first thing in the morning, in the lobby. And they offer valet parking, which was $30 a day. Note that there is a parking lot directly across the street if you don't want to hassle with a valet, which is $25 a day. The fitness room is in the basement. It is large and well equipped, but of course it is windowless. There is a stairway down from the lobby. They provide treadmills, elliptical, dumbbells, a small Hoist universal and a weight bench. It's fine, certainly adequate. The Hotel Providence is in an excellent location. This is my second visit and I'd be happy to return. Rates are not inexpensive, but you do get an attractive room, comfortable bed, bathrobes, and a beautiful property. One nitpick on this visit was the lack of pillows. This is supposed to be an upscale hotel, but our bed had only three pillows. Two per person should be the minimum for any hotel, especially for the "only AAA Four Diamond luxury boutique hotel in Providence," which is "passionate about providing stellar hospitality."

    Pretty clock
    Marie H.

    The gentleman that checked me in at night was super nice. The room was pretty, but the walls are thin. Didn't get any sleep first night, since the person above me kept walking around. They did give me a white noise machine for the following night and offered ear plugs. I can or will sleep with ear plugs. The machine help somewhat, but never got a full good night sleep. Last night getting my car, I found it strange that 2 valet people had been riding in my car together? Why? Both mornings trying to get my car before 6 am was a challenge. This morning I called the front desk starting at 5:30, had to keep calling back for over 20 min. Front desk attendant Jason was nowhere to be found. Barely made it to work on time. Horrible!! Location great, pretty, but not worth what you pay!

    Helena E.

    Recently, I've found myself staying at boutique hotels. Hotel Providence is a beautiful establishment. It's right in the heart of downtown Providence. This area boasts culture, color, and liveliness, which you can see and feel as soon as you hit the streets of Prov. The parking lot across the street from the hotel has beautiful murals - you should definitely check out if you're into that sort of thing. I stayed in a standard room with two queen beds for a business trip. The room was nice, clean, spacious, with a decent view of the city from the 5th floor. The room came with a mini-fridge, safe, desk, ice bucket, coffee/tea maker ironing board, premium channels, pretty decent free WiFi, two white robes, and a matching pair of large slippers. The room did not come equipped with a microwave but you can simply call the front desk and have one delivered to you if you need one. Okay so can we talk about the bathroom? The lighting was excellent. Also, this was one of the first hotels I stayed at that had a digital scale. It also had a magnifying ring light. I fell in love right there. My only gripe about the bathroom is that they don't have shower caps. I feel like that's a very basic bathroom essential. The hotel itself is interesting. I stayed on the 5th floor and the architecture seemed almost maze-like. It would be interesting to know what the building served as prior to becoming a boutique hotel. FYI: There is no free parking in/around the downtown area (someone please correct me if I'm wrong). I think this is a major flaw for the city. Even Washington D.C. has free parking after a certain time, even with all their zoned parking. Valet is $30/night. Everything else is metered. The front desk staff were interesting. Not really rude or friendly. Just there.

    Exploring
    Traci V.

    Staying here was so nice. Staff awesome- room awesome- location awesome- price good. Covid restricts so much but everything was clean and tidy and the staff will even bring happy hour to your room since bar was closed. The weather was frightful but with so many food and drink options in this Arts district I was happy to face the cold winds! Pet friendly so this is a huge plus for us!!! You have to walk up to the college to find some grass for your pet (and bring your tissue for pick up) but the walk is so nice. I wish I could give this place 5 star but it's not THAT fancy;) still pretty nice! We love the history behind the building too!!! We stayed in 304. 2 queens and a pull out sofa.

    Dust connected to door frame.
    Brieana A.

    I will begin with the positives of The Providence Hotel which I contribute to the 1) the Staff, and 2) the location. I will state that the Staff (Sam & Elijah, and others whom I did not interact with) were great as evidenced by their attentiveness to the check in/check out process, room change support, and attention to the lobby snack area. Yes, the lobby has complimentary snacks and beverages throughout the day; fresh grounded and brewed coffee, tea, soda, and water, and chips, cookies, and nutrigain bars! The hotel location is central to the downtown area located within walking distance to many schools, coffee shops, restaurants, and other sites to see. The hotel is about 9.4 miles from the airport, which as of Nov. 2023, was a $20 Uber ride; Uber and other ride sharing services are easy to get to and from the hotel. For the two reasons mentioned above, I give Hotel Providence two stars. Minus three starts for the value and cleanliness. I paid $260 per night for a W, Thur., & F. With this cost, I could have expected updated and clean facilities. Rather, within one hour of being assigned to my room on the third floor, I observed a mouse run across my room from the closest to the other side of the room. In looking at the closet, I noticed droppings and noticed that there was not only a gap between the closet door and floor, but also between the bedroom door and floor. In addition, the first bedroom had peeling wallpaper, leftover hair in the shower, and some light bulbs that did not work. I called the front to report the pest concern to which they agreed to switch my room with a "sorry". I quickly packed up and went to the lobby with my belongings to obtain my new keycard to a bedroom on the fifth floor. Happily, there were no mice observed in my new room; however, again, the room had leftover hair in the shower and sink, dust/debris under the beds, other furniture, surrounding the front door frame. I was far too tired to change rooms again, and under a tight schedule to change hotels; thus, I kept everything in my suitcase until it was needed and put towels in front of the bedroom and closet doors to ensure no visitors were able to get in. Lastly, the noise level was concerning on both floors- the walls are thin- coughing, grunting, talking, and alarms can be heard in the rooms. I had to put a white noise application on my phone all three nights to ensure I was able to sleep. While I understand there are budgetary issues with the state of the economy impacting staffing and the ability to address general maintenance, and that this hotel is located in a downtown area where pest may be more prevalent, this issue needs to be address as there was at least one more in my group who had a similar experience on a different floor. In summary, this hotel is located in a central area; however, it is outdated and not what you would expect paying $260 per night for a basic room. I think Hotel Providence has potential and this experience must be reflective of the difficult economic times many businesses are going through.

    View of Snow Street lot from our room

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    Thanks to a welcoming staff and professional service all around! Eli was very helpful and courteous as well as the parking attendant!

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    Simply the best! Amazing staff, reasonable rest, perfect location. Can't recommend it enough!

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    Jonah S was extremely helpful and affable. He greatly enhanced our stay. He moved us to a superior room with a much better view.

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    Page 1 of 6

    Ask the Community - Hotel Providence

    Review Highlights - Hotel Providence

    The staff was so warm and welcoming, and I seriously couldn't have asked for more fun, magical, and authentic weekend.

    Mentioned in 3 reviews

    Read more highlights

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    Hampton Inn & Suites Providence Downtown - Guest room

    Hampton Inn & Suites Providence Downtown

    (91 reviews)

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    Checking in was super easy. I did it through the app and it was easy to come to the desk and pick…read moreup my keys. The only issue I had was that I requested a late check-out and the person working the counter really gave me a hard time about it. I understand that late check-outs aren't guaranteed, but her attitude about it was really off. She kept insisting that I need to speak with her manager to approve it, but she never offered to get the manager. I just gave up and decided to speak with someone else the next day. When I came by the next day, the person working let us have the 2pm check-out and the manager did happen to walk by and said it was not an issue at all. And it turns out the girl from the night before did mark me as a 1pm check-out. Honestly, though, this was still an issue because housekeeping came at 1pm to clean the room... The room itself was a room. Clean and standard to Hampton Inn. The bathroom was good, with a nice shower stall and good water pressure but a low flow toilet. My room was in a separate part of the building with only like 6 rooms on the floor. This was nice when it came to hotel noise. However, the windows are very thin and the complaints about car drag racing all night are not incorrect. The location of this hotel was fantastic, an easy walk to many of the sights in the area. One day we decided to take the shuttle and that was fabulous. This hotel is worth staying at for the shuttle alone.

    Let's start with the good: Free breakfast was nothing…read morespecial but sufficient. Hot breakfast included eggs and sausage. There were cereals and breads and fruit. Coffee, teas, juices. I like staying at these places because breakfast is usually not a big deal for me. The FREE SHUTTLE goes within 2 miles of the hotel. I stayed here two different times and I probably caught the shuttle 6 different times. Jenn is the absolute best shuttle driver, super knowledgeable about the entire town, and remembered me when I came back the second time. I don't like taking Ubers by myself so having the shuttle was the best - the shuttle picked me up from the Amtrak station before I even checked in! Then it took me to the mall while I waited for my room to be ready. Location: super convenient to eateries, and just across the river from Brown, RISD, Thayer St, and walkable to the waterfront. The rooms are spacious and comfortable. THE BAD: Both times I stayed, my room faced the street and at night people race cars on those streets! The street noise is REALLY LOUD.

    Renaissance Providence Downtown Hotel

    Renaissance Providence Downtown Hotel

    (227 reviews)

    $$$

    Downtown

    I traveled from Boston for a quick getaway. This renaissance hotel wasn't like others I'd stayed at…read moreprior to. For one, it appeared pretty dated. Additionally, the shower was clogged (gross). Someone was sent to fix it which took a little bit and ran into our dinner plans since we needed to get ready. It also begged the question of whether the shower was cleaned since the housekeeper should have noticed the backed up water. In any event, the staff was nice but Im not inclined to recommend this location or give it another chance with my coins.

    This is one of my favorite kinds of hotel. They've taken what is clearly a historic, awesome old…read morebuilding and they've converted and updated into a comfortable, modern place to stay. A renaissance, indeed. They have the important things down: the bed is comfortable, the shower pressure is good, the towels are soft, the products are solid. The fitness center is pretty good. Overall, it was clean, and spacious, and the people I dealt with were friendly and helpful. There are a few oddities, like the fact that the closet has another door that opens into the bathroom and the Trump rally happening a block away (not affiliated with the hotel), but those are overshadowed by an amazing view of the Capitol building (through some pillars), and an excellent location a block or two from the train station. That alone means I'll be back next time I'm in town.

    The Dean Hotel

    The Dean Hotel

    (190 reviews)

    $$

    DownCity

    We were looking for a hotel a short distance from Gillette Stadium. The Dean is about 35 minutes…read moreaway. It's located in a very walkable area near Roger Williams University, RISD, Brown, and Johnson & Wales. The people were friendly and helpful especially Dylan. It's a very old property. The "lift" requires muscle to get the gate open. It's only large enough for 2 people and only goes to the fourth floor. We were room 502 so we had to lug our bags up another flight of stairs. The room was spacious with a king bed on one side and sitting area with TV on the other. The TV was difficult to watch from bed. The air conditioner combo heater was very loud. In fact, when it came on, it sounded like someone was trying to break into the room. The bathroom was small. The shower was so small that I felt like I was in a coffin with the black tile and shower curtain. The pressure was good in the shower with a waterfall shower head. I had no room to raise my arms to wash my hair. The products provided in the bathroom- hand soap, lotion, shampoo, conditioner, and body wash were all good. There's a pay parking lot next to the hotel.

    The Dean Hotel is definitely an experience in more ways than one. From the chic interior to the…read morecool gate style elevator or the retro lighting, you will not be disappointed if you are looking for a vintage experience, but that's where it stops. The rooms are lit with antique lighting, which while cool, make for dimly lit rooms. The beds while comfortable are spaced just enough from the wall that you will end up with a cramped neck as you wake up with your pillow tucked between the wall and the bed frame. The AC unit in our room was running the entire time. Never had a problem with it and it was a godsend for the humid weather I experienced with my 4 days in Providence. I only saw one staff member working at the coffee/breakfast bar once during my entire stay (4 days). And even then the coffee bar looked to be closed. Definitely best to find your breakfast and coffee at one of the myriad of places outside of the hotel. No working vents in the bathroom will leave your post showering experience to be entertaining and thoughts of a sauna will creep into your mind. The TV is in a very awkward spot and in my case was never used by myself or my family that I booked the room with. Also due to the location of the building and this is no fault of the owners, you will get to hear ALL the sounds of the inner downtown workings. Lights passing by, sirens, horns, and in our case, random fireworks going off for the 4th of July weekend. My biggest complaint by far was the parking. One would think that for the price you pay to stay, you would get either VIP parking or just hotel parking in general. Definitely not the case here. You will pay for parking and if you happen to leave the hotel to go visit other places, your parking becomes an experience for the RNG gods. It becomes a first come first serve situation. Which in my opinion, is absolutely ridiculous. Overall, our stay was okay. Would I stay here a 2nd time? No, no I wouldn't. The parking issue still annoys me. While the experience is unique, the amenities provided by the hotel are subpar. The staff are friendly, but the experience, again from my point of view, is lacking.

    Hilton Providence - Meeting Room

    Hilton Providence

    (197 reviews)

    $$

    DownCity

    For 3 days only: Friday, August 29 - Sunday, August 31, there was a free Disney & Alice in…read moreWonderland Art & Cosplay Expo in Hilton Providence Downtown Hotel. The website was easy to use to book the free tickets. The expo was open on Friday 6-9 pm and Saturday & Sunday 12-6 pm. I entered Hilton Providence Downtown Hotel on Saturday around 1:30pm and saw a sign that the Amazing Art Expo was on the 2nd floor. I headed upstairs and followed some more signs to the Amazing Art Expo. There was a table of prints selling for $15 each and free prints for sharing the event on Facebook or Instagram. The Amazing Art Expo had tables of Harry Potter, Studio Ghibli, Disney, Star Wars, Alice in Wonderland, and so much more prints. No photography was allowed in the room. The prints were selling 1 for $35 each, 2 for $30 each, 3 for $25 each, and 4+ for $25 each. David Sobolov, the Voice Actor for Emperor Kaido in "One Piece," Gorilla Grodd on The CW Network drama The Flash, and Sean Carlson, a freelance artist born and raised in New York, were both at the Amazing Art Expo. It was nice to walk around and see the different prints. There were a good amount of people.

    Be advised, Hilton on Atwells is under major reconstruction - I just spent Friday night there - and…read morewould not if I had known about the construction. The noise is incessant and pervasive - from 8 am to 5 pm, weekends included. The only indication on the website is a small blurb saying the fitness center is closed due to maintenance. It is a mess - no internet and electricity is unstable as they work.

    Hotel Providence - hotels - Updated May 2026

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