Checking in was super easy. I did it through the app and it was easy to come to the desk and pick…read moreup my keys. The only issue I had was that I requested a late check-out and the person working the counter really gave me a hard time about it. I understand that late check-outs aren't guaranteed, but her attitude about it was really off. She kept insisting that I need to speak with her manager to approve it, but she never offered to get the manager. I just gave up and decided to speak with someone else the next day. When I came by the next day, the person working let us have the 2pm check-out and the manager did happen to walk by and said it was not an issue at all. And it turns out the girl from the night before did mark me as a 1pm check-out. Honestly, though, this was still an issue because housekeeping came at 1pm to clean the room... The room itself was a room. Clean and standard to Hampton Inn. The bathroom was good, with a nice shower stall and good water pressure but a low flow toilet. My room was in a separate part of the building with only like 6 rooms on the floor. This was nice when it came to hotel noise. However, the windows are very thin and the complaints about car drag racing all night are not incorrect. The location of this hotel was fantastic, an easy walk to many of the sights in the area. One day we decided to take the shuttle and that was fabulous. This hotel is worth staying at for the shuttle alone.

Let's start with the good: Free breakfast was nothing…read morespecial but sufficient. Hot breakfast included eggs and sausage. There were cereals and breads and fruit. Coffee, teas, juices. I like staying at these places because breakfast is usually not a big deal for me. The FREE SHUTTLE goes within 2 miles of the hotel. I stayed here two different times and I probably caught the shuttle 6 different times. Jenn is the absolute best shuttle driver, super knowledgeable about the entire town, and remembered me when I came back the second time. I don't like taking Ubers by myself so having the shuttle was the best - the shuttle picked me up from the Amtrak station before I even checked in! Then it took me to the mall while I waited for my room to be ready. Location: super convenient to eateries, and just across the river from Brown, RISD, Thayer St, and walkable to the waterfront. The rooms are spacious and comfortable. THE BAD: Both times I stayed, my room faced the street and at night people race cars on those streets! The street noise is REALLY LOUD.

Architecturally, the building is very cool! However, we had an uncomfortable mattress. There is no…read moreboxspring! The room is nicely decorated, and the bathroom is fine; no tub but expensive toilet and mirrors. Noisy neighborhood but there is a sound machine in the room playing white noise. I'm not sold on the price because of the mattress. We really enjoyed our visit to Bellini which adjoins the hotel.

The Hotel itself does not serve breakfast on weekends. It advertises a relationship with Hope and…read moreMain (next door) and states that it is open for breakfast at 7AM when in fact it does not open until 8AM on Saturday. Not a big deal but it does advertise a bedtime chocolate but that did not materialize. Refrigerator was warm. The environment to be fair is quite lovely and the room was very clean and comfortable. Staff were for the most part courteous. I did find it odd that there was no one to help with our luggage.

I traveled from Boston for a quick getaway. This renaissance hotel wasn't like others I'd stayed at…read moreprior to. For one, it appeared pretty dated. Additionally, the shower was clogged (gross). Someone was sent to fix it which took a little bit and ran into our dinner plans since we needed to get ready. It also begged the question of whether the shower was cleaned since the housekeeper should have noticed the backed up water. In any event, the staff was nice but Im not inclined to recommend this location or give it another chance with my coins.

This is one of my favorite kinds of hotel. They've taken what is clearly a historic, awesome old…read morebuilding and they've converted and updated into a comfortable, modern place to stay. A renaissance, indeed. They have the important things down: the bed is comfortable, the shower pressure is good, the towels are soft, the products are solid. The fitness center is pretty good. Overall, it was clean, and spacious, and the people I dealt with were friendly and helpful. There are a few oddities, like the fact that the closet has another door that opens into the bathroom and the Trump rally happening a block away (not affiliated with the hotel), but those are overshadowed by an amazing view of the Capitol building (through some pillars), and an excellent location a block or two from the train station. That alone means I'll be back next time I'm in town.

Long overdue review for my (2) night business stay at this hotel, let's go!…read more- I'm loyal to Hyatt, however- no options in D/T Providence...thus Hilton is my next choice - I've never stayed at a "Graduate" property, and yes they are different! - I like the idea of an older building/hotel that "fell out of favor" and gets renovated (it has character!) - Front desk/service was very good upon check in - Room was upgraded b/c of my status with Hilton (thus a bigger room/suite) - Although the decor of the room clashed AND no way would I ever decorate like that, it had a good vibe - Room was big, clean and comfortable - If/when I were to head to Providence again for business, yes I would stay here again

The Graduate is a former Biltmore Hotel built in 1922. The suites offer a separate bedroom and…read moreliving area. The suite was spacious and very comfortable. Staff was friendly and cleaning crew did an amazing job keeping the rooms clean and well stocked with towels. My tip is new hotels are nice, the Graduate takes you back in time and lets you experience what hotel we're like.

We have stayed here now for 4 years. The location and building being connected to the mall is a…read moresuper bonus!!! The staff are also very nice. However the rooms are VERY basic. We always get the corner high floor room that has a great view of the city, but the rooms are starting to be in need of some TLC. The outlets are loose and finding one that allows my phone charger to stay put without falling out, the windows being UBER drafty and the bathroom fixtures being worn down. Still a great place to stay!

Stayed here for one night…read more Even with trying to access the guest WiFi and deluxe package, I could not get onto the WiFi at all. It was incredibly annoying, so I just went a night without WiFi. Couldn't figure out how to dial front desk. They were very polite, though I was kind of annoyed they were calling me by my middle name, which is not my preferred name. Room and hotel is pristine though. Very comfy bed. I didn't want to wake up!

We were looking for a hotel a short distance from Gillette Stadium. The Dean is about 35 minutes…read moreaway. It's located in a very walkable area near Roger Williams University, RISD, Brown, and Johnson & Wales. The people were friendly and helpful especially Dylan. It's a very old property. The "lift" requires muscle to get the gate open. It's only large enough for 2 people and only goes to the fourth floor. We were room 502 so we had to lug our bags up another flight of stairs. The room was spacious with a king bed on one side and sitting area with TV on the other. The TV was difficult to watch from bed. The air conditioner combo heater was very loud. In fact, when it came on, it sounded like someone was trying to break into the room. The bathroom was small. The shower was so small that I felt like I was in a coffin with the black tile and shower curtain. The pressure was good in the shower with a waterfall shower head. I had no room to raise my arms to wash my hair. The products provided in the bathroom- hand soap, lotion, shampoo, conditioner, and body wash were all good. There's a pay parking lot next to the hotel.

The Dean Hotel is definitely an experience in more ways than one. From the chic interior to the…read morecool gate style elevator or the retro lighting, you will not be disappointed if you are looking for a vintage experience, but that's where it stops. The rooms are lit with antique lighting, which while cool, make for dimly lit rooms. The beds while comfortable are spaced just enough from the wall that you will end up with a cramped neck as you wake up with your pillow tucked between the wall and the bed frame. The AC unit in our room was running the entire time. Never had a problem with it and it was a godsend for the humid weather I experienced with my 4 days in Providence. I only saw one staff member working at the coffee/breakfast bar once during my entire stay (4 days). And even then the coffee bar looked to be closed. Definitely best to find your breakfast and coffee at one of the myriad of places outside of the hotel. No working vents in the bathroom will leave your post showering experience to be entertaining and thoughts of a sauna will creep into your mind. The TV is in a very awkward spot and in my case was never used by myself or my family that I booked the room with. Also due to the location of the building and this is no fault of the owners, you will get to hear ALL the sounds of the inner downtown workings. Lights passing by, sirens, horns, and in our case, random fireworks going off for the 4th of July weekend. My biggest complaint by far was the parking. One would think that for the price you pay to stay, you would get either VIP parking or just hotel parking in general. Definitely not the case here. You will pay for parking and if you happen to leave the hotel to go visit other places, your parking becomes an experience for the RNG gods. It becomes a first come first serve situation. Which in my opinion, is absolutely ridiculous. Overall, our stay was okay. Would I stay here a 2nd time? No, no I wouldn't. The parking issue still annoys me. While the experience is unique, the amenities provided by the hotel are subpar. The staff are friendly, but the experience, again from my point of view, is lacking.

For 3 days only: Friday, August 29 - Sunday, August 31, there was a free Disney & Alice in…read moreWonderland Art & Cosplay Expo in Hilton Providence Downtown Hotel. The website was easy to use to book the free tickets. The expo was open on Friday 6-9 pm and Saturday & Sunday 12-6 pm. I entered Hilton Providence Downtown Hotel on Saturday around 1:30pm and saw a sign that the Amazing Art Expo was on the 2nd floor. I headed upstairs and followed some more signs to the Amazing Art Expo. There was a table of prints selling for $15 each and free prints for sharing the event on Facebook or Instagram. The Amazing Art Expo had tables of Harry Potter, Studio Ghibli, Disney, Star Wars, Alice in Wonderland, and so much more prints. No photography was allowed in the room. The prints were selling 1 for $35 each, 2 for $30 each, 3 for $25 each, and 4+ for $25 each. David Sobolov, the Voice Actor for Emperor Kaido in "One Piece," Gorilla Grodd on The CW Network drama The Flash, and Sean Carlson, a freelance artist born and raised in New York, were both at the Amazing Art Expo. It was nice to walk around and see the different prints. There were a good amount of people.

Be advised, Hilton on Atwells is under major reconstruction - I just spent Friday night there - and…read morewould not if I had known about the construction. The noise is incessant and pervasive - from 8 am to 5 pm, weekends included. The only indication on the website is a small blurb saying the fitness center is closed due to maintenance. It is a mess - no internet and electricity is unstable as they work.

Accommodations were nice and clean however the valet service sucks. Just make sure you know when…read moretheir valet gets off of work. When I arrived at 10pm valet was off of work and I needed to uber to their valet parking lot as it's not the best part of providence and quite far. Without that, again the accommodations are nice.

Unacceptable Treatment & Lack of Accountability…read more I had a deeply disappointing and upsetting experience at Hotel Providence. I booked my reservation around midnight and traveled from Boston to Providence, RI. Upon arrival, the second front door was locked, and I waited approximately five minutes before the concierge came to open it. When I approached the front desk and politely asked if my reservation was visible, the concierge, Jordan, responded in a rude and hostile tone, saying, "Can you wait!!" He then stated that although he could see my reservation, I could not check in until 4:00 PM. I explained that I had nowhere else to go and kindly asked if he could check whether any accommodations could be made. He abruptly said no, claiming the hotel was fully booked. He then stated that I could pay $339.35 for the night and would be able to get a room immediately, which directly contradicted his earlier statement that no rooms were available. When I asked what the nightly rate included (amenities, etc.), he responded defensively and dismissively. Shortly after, he told me that if I didn't stop asking what he referred to as "condescending questions," he would call the police and have me removed. This threat was completely unwarranted and unprofessional. At no point was I rude, aggressive, or disruptive--I was simply asking reasonable questions about my reservation. Because of this interaction, I was left with no choice but to sleep in my car. I was not willing to pay nearly $400 on top of an existing reservation, nor was it safe for me to drive back to Boston at that hour. The following day around 3:30 PM, the concierge was kind and helpful, though my room was still not ready and I waited an additional 45 minutes. Later, a third concierge listened carefully to my experience and confirmed that the hotel was not fully booked and that accommodations should have been made the night before, directly contradicting what I had been told by Jordan. Despite management being aware of the situation, the manager, Brad Craig, never approached me, never acknowledged what happened, and never attempted to address or resolve the issue. I understand hotel policies, but nothing justifies threatening a guest with police for asking questions or leaving someone effectively stranded. This experience reflects a serious lack of professionalism, empathy, and leadership. I hope this feedback leads to proper staff training and accountability so no other guest is treated this way.

Exceptional location and exemplary service make this Homewood Suites standout! The hotel is new and…read morefeatures contemporary decor. The hotel is within walking distance of the Amtrak station, Track 15 Dining Hall, and other points of interest in Downtown Providence. The hotel offers complimentary shuttle service for all points within 1 mile radius of the hotel, making the collection of restaurants on Federal Hill a convenient option. Rooms are spacious and well appointed, offering sprawling views of downtown. A hot breakfast buffet is served daily. Options are rotated, providing variety for travelers with longer reservations. The gym features free weights, cardio equipment, and a Smith machine, permitting guests to stay to get in a good workout. Service is friendly and attentive. An excellent option while exploring Providence and Rhode Island.

Hotel is very nice and clean and is within walking distance of a lot of different nearby locations…read more Biggest problems took place near the hotel. High number of emergency vehicle sirens will wake you up multiple times during the night. There was even a helicopter hovering just above the hotel at one point where our entire room on the top floor was shaking. I wouldn't say this is the safest area. I didn't want my wife and kids walking around in the evening without me.

Amazing experience for us! Friendly staff! Recommendations…read morewere awesome! Left us birthday treats for my partner and we had no idea, it was a complete surprise! Wonderful M Club! Will stay here every time we come to visit my son at Brown!

Stayed here for a work trip, so although I didn't get to choose my lodging, this is not the one I'd…read moreever pick. This hotel is lackluster at best and dated for the typical quality you'd expect from the Marriott brand, basically a Marriott disguised as a 3-star hotel. Other than the fancy lobby areas (which they upkeep to make you think it's high class) the room itself is musky, old and outdated. Vents were dusty, and I found a water bug in my room on arrival, but after a long day of flying and unpacking your bag, no one wants to move rooms. Parking is a steep charge $32 a night for not even covered parking which wraps around the building because several close spots are for preferred club members. Of course no complimentary breakfast is provided (expensive restaurant) but at least they had coffee in the morning. One nice thing was the shuttle service that will take you within a couple miles, and service/drinks at the bar was great. I would not say the location was amazing, as it is downtown but appears a bit away from a prime spot full of bars/restaurants.