Our shopping experience was excellent. The sales associate listened to our concerns and needs and…read morefound exactly the right type of shoes that we needed . I highly recommend getting your running/walking shoes from this business. Service was absolutely outstanding.

I came into this store with every intention of walking in, pointing to a shoe, being like "I'll…read moretake this in a size 9" and walking out. It was clear as soon as I walked in that this was not THAT KIND of establishment. It's not enough for you to think you know what you want, they want to make sure you buy what you, your body, your legs and feet NEED. Christine, the sales person, was very intentional and methodical. She measured my feet, even though I knew my size, she checked my arches, she watched me walk, looks at my steps, and how my ankles and feet moved and asked why I was in the market for new shoes. Then she selected what she thought I needed based on my needs and my build. In the end I tried on seven pairs of shoes. I walked out with the shoe I wanted but not because I wanted it, because I knew they were the right shoe for me. Christine was unrushed, patient, knowledgeable and genuinely interested in making sure i had the RIGHT SHOE. I've worn them every day since I bought them two days ago and my walking routine has improved so much! I also ended up buying sunnies, anti friction balm and a foot massager. After her great service just buying a pair of shoes did not feel like enough!

The staff was very friendly and really knew their stuff. They had a great selection of shoes,…read moresocks, and other running items. Like any good shoe store it's a little pricey but well worth it!

You know... there's a reason that everyone that has reviewed this place gives it 5 stars. And I'll…read moreadd my name to that list because the service here is outstanding. Both times that I have in this store the staff were available, friendly, and helpful. This time was my wife's first visit. In just one time, she has said that she wants to become a loyal customer. As I expected, she was immediately impressed with the people working there. And then there is the high quality stuff that they sell. Admittedly, they don't have as large of a selection as you might want but they have just just what I was looking for. And they have events, teach classes, etc in the community room of their store. I have been running/jogging for 40 years so I had a pretty solid idea of my shoe size and what I needed but I went through the fitting process with Joan. She was very thorough and attentive to the process. Admittedly her sizing result were pretty much what I expected but this was the first time that I had that done that I thought the person doing it really knew what they were doing and I do learn that my left foot is somewhat smaller than my right. Go check this place out and enjoy your visit with the folks there. You won't be disappointed. (While I was there, a gentleman brought in a pair of shoes that he had ordered from them, admitting that he screwed up in the size that he asked for [clearly he did not go thru the process that I did]. They took the shoes back and helped him order the right size. Hppy to do it. That's customer service!! Even when the customer was "into the wrong", they wanted to make it right.)

This store has a tremendous shoe selection as well as super helpful and knowledgeable staff. I have…read morebeen on the hunt for a wide-friendly racing shoe and the sales staff made excellent suggestions and patiently waited for me to test and try on several pairs. I also love the variety of running apparel, they have both really great performance focused wear as well as more quirky and fun options with a sense of humor. Highly recommend for walkers, beginning runners, and elite runners alike!

There are some fantastic folks who work at this store! Lots of brands and great sales.read more

I've been having foot pain for the past year or so. The staff at Fleet Feet were so helpful,…read morepatient, & knowledgeable.

Love Fleet Feet!! They have the best training programs! I've trained with them for several years…read more They have different pace groups, so that you can run with others who run at your pace. They have leaders for these groups to give you tips. They're locally owned, and their staff are so helpful. Great assortment of everything you need to run also!

My husband and I stopped in on the recommendation of my father in law, and we couldn't have had a…read morebetter experience. Neither of us are runners, but I spend a lot of time standing and we both want to start taking better care of our feet. Shoes are less expensive than surgery. So we thought we'd pop in and just pick up a pair of shoes. Our experience was so much more than that. They measured our feet, evaluated our walk, and selected several shoe options for us based off our needs. We both left with a very comfy new pair of shoes, and I ordered a second pair for work. Moving forward, I don't think I'll go anywhere else for athletic shoes.

Great experience! As an older, overweight walker, I was a little anxious about going into a store…read morededicated to runners. However, I really wanted a professional to fit me with appropriate shoes for walking. Amy was so pleasant, patient and professional with both my friend and me. I will definitely return when I'm ready for a new pair of shoes!

Back to get my second pair of shoes. Last time, they were out of the Brooks in my size/ After a few…read moreweeks, I noticed I should probably try a half size smaller. The person helping me showed me a hack to tighten my heal. Got to love it. I even got $15 off. Go here to get walking/running shoes right.

Great selection of shoes with help to find rhw right ones. The staff is attentive. High end running…read moregear and socks also.

Best running store in the Cincy area. Running groups are…read moregreat. The people working at the store know there stuff.

My GF needed new shoes. We wanted some place better than a foot locker for help with her…read moresituation. This store is obviously geared towards distance runners, which we are obviously not. The lady that helped us was very helpful, and seemed genuinely concerned about getting the perfect shoe. I haven't had this level of customer service in quite some time, so it really stood out. We will definitely be back for our footwear needs.

Far and away the best place for shoes, whether running, walking, riding or standing!! From the…read moremoment I walked in, I was greeted with friendly hellos and the most helpful staff! Cindy and Rachel answered all of my questions and they made me feel valued, even though I am not a runner. I walked out with 2 pairs of shoes, socks and three of the Queen City Running t-shirts!!!! (T-shirts are made with the softest cotton and are $5 with a shoe purchase! $5!!!) I wish I could give more than 5 stars for this fantastic gem of a store!!!!!!

I needed new trainers and was not sure what to get. Erin was very friendly, knowledgeable and…read morepatient with me. Great shoes, great price and a fantastic buying experience. I highly recommend stopping in for your shoes.

Service here is top-notch - especially from Ed. There really is a difference in letting pros help…read moreyou figure out the best show for your foot shape and gait. I got into a great pair of shoes that fit right and are comfortable despite being on my feet 12 hrs a shift. Thank you!

I made an appointment for a insole and shoe fitting. When i got there no one was at the register or…read morefront of the store. But a few customers were there being serviced. Personally i couldn't tell who was a customer or employee and no one greeted me. No "welcome" or "I'll be right with you". I waited a few minutes and after receiving no help i just left. I honestly will not be coming back. But hopefully they can work on being more welcoming in the future to all types of customers. Especially when expecting an appointment.

I was a little confused because it's not jackrabbit my customer service guy Devon I think it was…read moreawesome. I'll be sure to go back again, but I wish you put the correct name of the store.

I wanted to go in on a beautiful Saturday for a fitting and to buy a new pair of running shoes. I…read morewas easily willing to spend between $130-$160 depending on the brand, but instead I spent nothing because the store was closed and a sign was posted on the door. This was around 3pm, don't know if they had a lack of employees or what. I'll take my business elsewhere.