Spoons sells premium ice cream and mostly sticks to the basics insofar as flavors. I have enjoyed those basics (such as vanilla, strawberry, pistachio) more so than the atypical flavors (such as cannoli and birthday cake).
Not a particularly warm and fuzzy environment, the deer-in-the-headlights / mostly teenaged staff seems perpetually tense, rarely smiles and generally races through every transaction. Efficiency does not make for much of an experience, however. No one asks you "how are you doing today?" and rarely does one sense even a flicker of recognition from the staff. But Spoons is in Eastdale Village--a real estate development project attempting to project small town/community via the use of consistent store facades, resistance to chain stores, and social media marketing.
Spoons lacks in "Ice Cream Shop 101" consistency (meaning, procedures are not performed the same way, every time, regardless of who is working) basics such as packing pint and quart cartons high and tight, writing the name of the flavor on the lid, offering bags with purchases, and remembering to say "thank you." A few weeks ago when I went an entirely different flavor than I asked for was packed into the pint container. Not a problem because I rarely encounter an ice cream flavor I do not like. But I was given the wrong flavor.
If you go to Spoons regularly, pick up a frequent buyer punch card by the register. No one who rings up a transaction for you there will ever tell you about the punch card and I only discovered it by accident. Every other store (wine, coffee, olive oil, and yes, ice cream) that has a reward/punch card tends to tell you about it ad nauseam ("do you have a punch card? do you need a punch in your punch card?") during a transaction. The practice is typically encouraged by store owners and managers because it promotes repeat business: no customer likes to leave cash on the table and that is what a punch card with even just one punch is. It is mystifying that Spoons never mentions it.
No indoor seating, this is not a place you linger. If you want to sit down, there are some tables outside overlooking the small green.
Call ahead during the off-season: hours inconsistent.
Overall: Solid, if indistinct, premium ice cream; prices on the high side; service bordering on automaton; ambience = "please put something--anything--on the walls."
5/10/24: A "thank you for your patronage" or a "we're sorry we did not live up to your expectations" response would have sufficed but who am I to begrudge a shop owner the opportunity to editorialize? Why seek a profile in a local media outlet or buy an ad when one can expand on one's preferred topics (e.g. "waffle cones") by piggybacking on a customer's review? I particularly enjoyed the clever "sandwich approach" to review response: the bread (first & last paragraph) = standard "response-to-review" bonhomie while the filling (middle paragraphs) = what one really wants to say.
As far as credit card transaction processing fees, most merchants pay from 1.5% to 3.5% to credit card companies. Merchants generally consider that an operating cost & bake it into the cost to the consumer. Some merchants choose to add a processing fee to customers using credit cards (as opposed to cash). I assume this is what the owner is referring to. Considering I always pay cash (& leave the balance in the tip jar) I do not pay attention to Spoons' policies on credit card use.
Overall, the credit card fee topic is a moving target & there will be many changes far beyond Alyssa & Marco. The hay-day of consumer credit card reward points is likely sunsetting since Congress has reward points in its crosshairs (2022 "Credit Card Competition Act"). Consumer reward points are funded by merchants paying credit card transaction fees & once there is some resolution to this legislation, a party will absorb fees...the "who" or "how" has yet to be determined.
As far as the cost of ice cream to the consumer & YOY increases in cost of goods, I cannot speak beyond my own experience with Spoons, but I did notice that their pints recently increased from $7.50 to $8.00. One can still see the former prices on the Spoons site. ("Quick! Get into the site & edit the menu!")
I appreciate the "hope to see you again" closing. Considering I am a "regular"--that is, I have been going to Spoons about every 2 weeks for the last 18 month & about 1x a month during Fall/Winter & I particularly enjoy Spoons' vanilla, strawberry, & pistachio) & I see one of the owners every 3rd visit or so, those hopes to see me again will absolutely be fulfilled. Maybe one of these days they will greet me with something akin to "welcome back," or at the very least some sign of recognition will be directed toward me.
PS: I did learn something new via this response: when one designs an approximately 4' x 7' neon sign (aka "aesthetic") make sure the hashtag is either A) unobscured by those who pose in front of it or 2) integrated into the neon. read more