tl;dr: Salesperson CeCe ignored repeated requests to protect our credit rating. Then lied to us…read moreabout it when we got to the office to sign papers. PDI tech passed off damage to side skirts as a "feature". Mixed experience. Trailer is great and we got it with minimum fuss. We had pre-approval from my Credit Union for the purchase. Over the phone, salesperson CeCe asked my wife and I to fill out the BlueDog financing application because "We need it to work with your bank". I told her explicitly on no fewer than 3 occasions "We already have financing. Please do nothing that will result in a credit pull. My wife and I are trying hard to protect our rating." I also wrote it on the application. Each time she assured me that she wouldn't. Of course, as we were already halfway to Spokane (5 hour drive) my wife looked and Surprise! At least 2 credit pulls from Spokane. When we arrived and complained, CeCe tried to explain to us that we didn't actually have a pre-approval (despite having email to the contrary). She pretty much evaded and deflected any questions we asked about anything. When we got into the finance office, Kurt (finance guy) was aghast when we told him. He looked at the app and saw the "please no pull" note, and admitted to not seeing it. CeCe had not ever conveyed our request to him. He gave us a parts credit to try to ease things. So Kurt a) owned the problem and b) tried to make it up while CeCe just pretended it didn't exist. Don't deal with CeCe. When we drove over to Post Falls to pick up the trailer, our PDI tech was nice enough, but when I pointed out a weird bulge in the aluminum wheel skirt, he gave us some line about it being "to give extra room in the event of a tire blowout". Which sounded like BS at the time, but we had been on the move for about 8 hours at that point, and I just wanted to get out of there. When we finally got to our campsite, I took a closer look and it was totally due to damage. Comparing the two sides of the trailer makes it really obvious. Also, there's sawdust inside many of the cabinets. I mean, how hard is it to clean that up?

Bought a brand new trailer, pop out wouldn't function on our first night out! They have had it for…read moreover 2 months! Still have no idea when we'll get it back and no one calls back. Horrible customer service!

Just got off the phone with Mike from Freedom RV. I've been waiting 2.5 months for the clear title…read moreon the rig I paid $19K cash on. I was supposed to have my title within a week or so, but instead I'm getting the run around. I'm stuck in Texas waiting to register my rig, and I can't go anywhere because they have dropped the ball on getting the title to me. They sent my title to the wrong place after I made an extra trip to sign paperwork to change where it should be sent. I'm trapped here because they won't get it together and figure out how to expedite my title. At this point, I can't recommend sending your business here. Really hoping they will help me out and get on it. Update || 6.16.17 || Well, I just received my title in the mail after four months!! Relieved to have it in hand. Mike was helpful throughout the process, despite it testing all of our patience and frustrations sometimes making their way through. Tara, the woman who originally sent my title to the California DMV wound up being relatively unhelpful. There was a point I called her six times over the course of two weeks leaving voicemails, and I didn't hear back from her. I'm not sure what her situation is, but having sent my title to the wrong place and then not making the effort to call back and help get it sorted through didn't leave me with a great impression. Perhaps she has other things going on that made it a challenge. I wound up having to send in a request of release to the California DMV instructing them to call me for a mailing address, and they sent it to me. All in all, I really appreciated Mike's help. I wish the title had been sent to the correct address in the first place, but what're you gonna do? If I'd received better service from Tara, I would make this a five star review. But the fact remains that the error was made, I was given justifications instead of apologies, and left much of the time to sort out someone else's error on my own.

I would not recommend. Sales process was mishandled every step of the way. After that you can…read moreforget about getting service done there. They are clear when you call that they are always booked out at least a month. They give the impression that they could care less with a very dismissive attitude on every call. I purchased a brand new travel trailer that needed a repair and was also told it would be a month. I will go elsewhere for service and for my next purchase.

The five stars are for Jacob. I have had horrible…read moreexperiences at the Camping World in my hometown where I bought my travel trailer. I assumed they were all the same and judging from the reviews, many have had a similar experience here. But... We were on a two-week RV trip and on the first day, one of the rooftop vents blew apart because it had turned so brittle. On our way through Spokane, we stopped and I talked to Jacob in the service dept. He helped me find the correct one and then got on the roof and installed it with me so we could get on our way and stay dry. I also asked him about the quick-connect hose for our outdoor shower. We never got one when we bought the trailer (brand new) and our local store said they don't come with one -- you have to buy it separate. They also couldn't help me find the right one to buy. They just left me to figure it out. Jacob's attitude was, "Give me a minute to look around and see what I can find." Within a few minutes he came back with the right hose and sent me on my way. KUDOS to Jacob. At least SOMEONE at Camping World knows how customer service is supposed to work!

The GM is a Joke. Blamed everyone for his errors. Wouldn't face us after a 10 month wait for our…read moretitle and many trips to them to get it fixed.

I sold my motorhome to RVs Northwest after having dealt with other dealerships while it was on…read moreconsignment. I reached out to RVs Northwest and they immediately contacted me. From the onset, the service was great all the way from the consignment person, Chris to the owner, Mike. They not only made the process seamless, they also flew the owners son Cruz down to pick up the RV for us. I felt like I was being treated like family by everyone. They are fairly new owners and are building a great reputation by treating everyone with respect and integrity. I would highly recommend them to anyone looking to sell or buy a new or used RV.

The service department saved our vacation! Our Nash slideout got stuck when we went to bring it in…read moreon our overnight headed up to Coeur D'Alene for the week. We finally got it in by pulling on it. I called RVs Northwest where we bought our Nash 5 years prior. Don in service said they could look at it when we got there to diagnose. When we arrived, Don immediately had Steve, their mechanical tech check it out. It had gotten out of sync, he found the hidden control box, reset it and resynchronized the motors, then showed us how to do it if it ever happened again. It's been working great since. Don and Steve saved our vacation! Thank you very much!!!!

Dave and Mike did a great job finding us exactly what we needed. It was a great day and we…read moreappreciated the service.

Do not, I repeat, do not buy your RV from this place. The salespeople will tell you everything you…read morewant to hear, and then once you decline their warranty, The whole demeanor of the staff changes. The business manager who handled our sale completely changed the way he talked to us after we declined the warranty and became very short with us. A few days later, we went to pick up our RV and discovered that multiple things were broken. We were told to just take the RV home, use it for the summer, and then they would fix it. We did not want to do that, so we asked them to fix the issues before we took it home. They added a few screws to broken fixtures and then sent us on our way saying they needed to order parts. Mind you this was a BRAND NEW RV we bought. We were told the parts had been ordered. Two months later, we still haven't received the parts for the broken items we were dealing with. We tried calling to find out what was going on, but nobody knew what we were talking about. Eventually, we were told that the repairs had been declined. (Even though we were given work orders for everything) Now we're being given the runaround again and are waiting to hear something back. Extremely disappointed with this entire experience. I will be telling everyone I know who is in the market for an RV to avoid this place.

We just bought our first trailer at RnR and Randy B. was great to work with! He answered all our…read morequestions, showed us a range of options within our budget, was no pressure, and I highly recommend working with him for your next, or first, RV! Once we picked up the trailer, Cori F helped us learn the trailer inside and out! She was fantastic, funny, and reassuring as new trailer owners. She helped us confidently drive away ready to enjoy our new trailer!

Dealer operates in a way that they "show you a good price" and keep marking it down. Then they get…read morethe salespeople to say phrases like "we're not making any money on this deal, its below Wholesale" "This is marked down so far, we're actually losing money!" Only to wait until you get approved through the financing lock in your deposit and use a Buy & Sell on interest rate method. You might get approved for a lower rate, but they won't tell you and try and markup the interest rate on the back end. 2% to 4%. Meanwhile they'll tell you what a great rate they you got. Once your Deposit is locked in, they will use it as an extortion tool to force you to move forward or forfeit. It has nothing to do with holding the vehicle before "someone else buys it" - False scarcity mindset tactic. Also fear of loss of method. Additionally, they will also use extremely unethical high-pressure tactics to force you into an extended warranty for your coach. Even if you Decline it 4 times, they keep dropping the price of the warranty to give you a "Great Deal" on the warranty and show you service records of how much this will cost you if you don't do it creating a forced fear tactic and feeling on win closing tool. If you're someone that doesn't like games don't stop at this dealership. Also; Don't use their financing, go to your own bank or credit union before moving forward with their purchase or giving them a dollar. You'll get a better rate, no backend 1990s haggling sales methods. If you ask what the rates on they will say "only way to know is get approved, they have so many factors" - No just call you bank and ask for a Current Rate Sheet. Go into your bank, credit union whoever and ask for a Current Rate Sheet with the Tier'd credit on it and compare it to the rates the dealership is offering. Clearly this company is all about marking up the points on financing and making as much money as possible on the warranty meanwhile promising you they're family owned and they'll do the best they can. They probably also have a substantial dealer hold back on the price or get a manufacturer rebate. Don't believe the "We're losing money on this" tactics. There is no money made on the front end; Everything is made on the back-end financing room of these coaches. Tools needed when shopping coaches; Compare units to local shops RV Trader or Facebook Market the Exact model/Features. Call your local bank or credit union for a Rate Sheet Don't buy Same day, classic sales where you leave and they drop the price or rate or add the "Extras" Don't let them Extort you with the Deposit.

Great phone contact, made appointment immediately!…read moreOutstanding customer service from the moment we walked in and service was fantastic. We had an issue with our Solar System. Troubleshooting and repair was fast and efficient. Allowed us to stay overnight to insure problem was solved. Sure enough problem solved and we were on our way. Highly recommend for RV. Thank you!

We have a 1999 Bounder motorhome, that needed some upgrades and work done both inside and out. All…read morethe work was completed professionally and beyond our expectations! Part of the work they completed was to replace our backup camera and add side view cameras. They also replaced the roof and skylight, replaced the carpet with LPV, replaced the catalytic converter, fix one of the side compartments that had been damaged, fix the interior floor that had water damage, and more! Our refrigerator work fine however after 20+ years some of the door shelves had broken, bless them, they were able to find used parts to replace the ones broken. I can't say enough about how well the work was done. Their crew's pride in workmanship certainly shown through on this job. We will certainly recommend them to anyone needing mechanical work or renovations done on their RV.

The team at NW Boat & RV are easy to work with. Very responsive, no pressure and on time…read more They took the time to walk me through a new purchased trailer and had it ready to go when they said it would be. Great team.

I rented an RV from Northwest Recreational on July 13th 2021. As it was very warm day, we used the…read moregenerator to operate the roof top air conditioning. The generator quit and would not restart 45 minutes into the trip. A call to the NW Recreational and Cruise America yielded no help unless we journeyed to a repair place the following day hours away from where we were located in the Idaho Panhandle. In addition, the unit was not clean, in extremely poor condition and maintenance. The toilet smelled horrible and was almost not useable. The lack of a generator prevented the remote camping we intended for our week of rental. While driving, the front end vibrated and the windshield wipers were worthless when we encountered rain. Further, the refrigerator froze everything and ruined some of our food. Northwest Recreational was not helpful with our problems whatsoever. They pointed the finger at Cruise America and Cruise America pointed the finger at Northwest Recreational. With no resolution on our issues from either party's part, we are left with disputing the rental charges thru our bankcard. On our day of returning the unit, we were charged two additional small amounts that Northwest Recreational had not clue what the charges were for and said they could not reverse the charges. Bizarre, yes. Northwest Recreational is extremely difficult to deal with. I would highly recommend not doing business with Northwest Recreational.

Heavy damaged RV roof, Doug & Bruno explained everything in detail. Melissa and crew arranged all…read moreparts needed in the fastest way possible. Every staff member are a joy to work with. Thank you!

From the owner: RV Roof Repair, Service, Sales and Consignments. read more