Mike & Lisa @ Pinnacle RV Repair were great, it was late in the afternoon when our heater…read moremalfunctioned in our RV and Lisa had Mike come out last minute to help us. He came over in an hour & diagnosed the issue and then had it fixed the next day. Great customer service, quality workmanship & honest advice from Mike is what we liked about them. He takes the time to explain the problem and then works with you on a fix. Great family & a business that I would call again for any RV help with personal service not found in others.

Mike did an awesome job installing our bogey lights and fixing our awning material! We would…read morehighly recommend Pinnacle Mobile RV repair!

I have been going to this location since I purchased my travel trailer in the Summer of 2021…read more Getting in for maintenance or getting a call back is consistently horrible. They are understaffed for sure but the worst part is no one knows what others are doing. I've left 3 messages the past 1.5 weeks to get in for service and have yet to receive a call back. Called around 11 again today, left a message again and at 1pm have yet to receive a call back. Called the front desk again and the person there had no idea I left a message, which is probably why no one calls back. Similar things have happened with service where no one person knows what is going on or what others have said or done, like paying invoices. Go elsewhere is you want to have any semblance of customer service or even responsiveness. They only get a 2 because the times I have spoken to service staff, they are very nice. Place needs better management.

The GM is a Joke. Blamed everyone for his errors. Wouldn't face us after a 10 month wait for our…read moretitle and many trips to them to get it fixed.

We had an issue with a leak in the roof of our Super-C and brought into Bobby Combs because we have…read morepreviously done business with them. After the roof was gone over and any possible problem spots were addressed I came to pick up the RV. When I drove it out I discovered it was still leaking after a heavy rainstorm. I turned around and went back. They accepted it back into the shop with no problems. After a week or two I was called that the RV was ready. When I arrived they surmised the leak was caused by a bolt or rivet had backed out near the front of the awning allowing water in. After fixing the issue I brought it home and had no other issues throughout the winter. Until I can get my shop finished it unfortunately is outside in the weather. I'm confident they spotted the issue and fived it properly. After all of this said I wanted to address their entire staff that I dealt with. All of them were very professional and genuinely seems to care about the issue I was having. I could tell the manager and tech(s) were a bit frustrated at not locating the leak initially. It is a rare day anymore when you come across a business that has genuine empathy for a customer and does everything possible to fix the issue. I cannot express how much I appreciate this business and it's employees. I have numerous friends with RV's of various sorts and openly recommend these folks in Hayden should they run into issues. Well done guys!

This group of people is amazing! We were searching all over for days for a 5th wheel. They were the…read moreonly dealer around who had exactly what we needed. They had us out the door in about 2.5 hours with all the papers completed and hitch installed etc! Randy and Jeff and Quinton were super friendly and helpful. Highly recommend this place for your RV needs. Dog friendly also!

Mike is knowledgeable, easy to talk to, patient, and pleasant. I can't recommend him enough…read more Reasonably priced, too. Today Mike winterized our 2023 Tiffin Wayfarer 25 RW. He allowed me to follow him, and ask questions. I learned much more than I expected. Based on today's experience, he will be my go to for repairs and maintenance.

Nice, timely, knowledge and competitive pricing. Very easy to work with…read more ‐-----,----------,,,,-----------------------,,-,,,-,,-,,-

Jake Burwell, of Superior RV Repair It has been a heart…read morewrenching struggle to write this review, but we think it important that potential future customers know what to expect. And, in case you don't want to read a long review, let me just suggest you think twice about having Jake do any structural work that includes finish work, inside or out. Before we hired Jake, in the early spring of 2023, we read his reviews and they were mostly really good. However, in retrospect, we have to assume all those jobs were mechanical, unlike our job, which was structural and involved a lot of refinishing, both exterior and interior. Jake is a nice fellow, and we liked him from the start. He came out quickly when we first contacted him, for a bid, and we were impressed with him. However, in time, we painfully learned that he is not a DETAIL person. After months of trying to get things done right, we were left with our interior in shambles and our exterior seriously coming apart. His original bid grew to a near double amount, partially due to a major error he made. Jake admitted that he had bid on something he had never done before, and that it was a learning curve for him. The result was a mistake that cost us both substantially, and leaving us overwhelmed with frustration, and dismayed with his work. The job, as he bid it, was to take the exterior fiberglass siding off, replace some rotted framing, and replace the siding. Sounded simple because he assumed the fiberglass would come off and be easy to replace. Not so. He did not realize it was glued on, as is the case with all fiberglass RV siding. This required the purchase of all new aluminum siding, at our added expense and additional shop time for Jake, and for us. When we arrived for the first inspection and to pick up our fifth wheel, I remarked to him that I thought the new siding was installed upside down. His response convinced me that he knew something I did not, so I initially let it go. Later, still not totally convinced, I did some internet research on the installation of aluminum siding and learned that I was right. I called the company, from where I knew he bought it, and, again, was reassured that I was right. When we confronted Jake, he admitted he had installed it incorrectly, and he had to order all new siding, at his expense. This also cost him additional time, while we lost the use of our rig for weeks while other subsequent jobs took precedent over finishing ours. Problems: From the start, we had a large, inoperable window that needed to be installed in a manner that allowed us to slide it open and closed. It took Jake several ins and outs to get it installed properly, eventually including tearing it out a third time, and re-framing the opening. This was another added time loss for him and additional hours that kept our rig in the shop. All of this required the interior removal of the mini blinds and window treatments, more than once, and the final time, window treatments were re-installed upside down, and the mini blinds, backwards! (We assume it was an inexperienced employee who did this, and Jake never checked it.) Because we were on our way out of town to a long-anticipated family gathering, we had to let it go, and fix these things ourselves. Subsequently, while traveling, several mini blinds have fallen off, damaging them permanently, because they were not re-installed correctly. Throughout the job, screws were replaced indiscriminately, or not at all. All of the interior finish work was horrible. Additionally, the exterior caulking was unbelievably sloppy, and trim seams and joints were cut to fit poorly, with gaps, and look unsightly. The screen door has never fit since then, and a latch simply disappeared in the process. In the end, while the second new siding was installed right side up, it was not installed well and horizontal seams started coming apart almost immediately, and have continued to do so, as we have travelled. I simply cannot go into all the finish work problems; it was just terrible. Virtually all of this can be attributed to lack of attention to detail and a work ethic that is governed by rush, rush, rush, understandably because Jake's main concern is to get it done quickly. In this case, it cost him substantially and it cost us dearly, both financially, (to the tune of $8K over his bid,) and emotionally. This whole process took place over five months, as our rig was in and out of Jake's shop. In the end, we asked for a $5K refund and settled for $2,000, rather than taking him to court. It is certainly not our intent to hurt Jake, but after many months of enduring the consequences of our having hired him for our particular job, we hope to keep someone else from having a similar experience. Steve and Merrily Lowry Questions? (509-703-8368)

Don't count on getting any response from this company. Sent in a request for mobile service and…read morenever received any reply or call. Sitting in snow with no furnace. Thanks for nothing

I would recommend Nick to anyone in a bind. He is very knowledgeable and was able to fix our…read moremotorhome that others were unable to troubleshoot. He is very thorough, friendly, and very reasonably priced. Thanks from Joe from Louisiana!

We needed our RV winterized and were impressed with Nick's prompt response to our call. Scheduling…read morean appointment was effortless. The personal service we received was excellent, and we will definitely continue using their services for all our RV maintenance needs.

If I could give a negative star rating I definitely would I live 200 mi away from the location of…read moremy purchase and I went and seen what I purchased three different times third time put a deposit fourth time paid for it in full with cash. I have entirely too many things that went wrong after they took the cash. They keep avoiding contact with me and will not communicate at all. They go including chairman and CEO. I would not recommend this organization anybody at all. This place never did a PDI inspection at all It is a dirty when it was delivered It was scratched on delivery no keys no propane tanks The battery was dead exhaust fans don't work no hot water cuz the hot water heater doesn't work no keys when they delivered it no power cord The list goes on and on and on

My wife and I were shopping for a new RV and stopped in Appleway. We prefer to shop on our own and…read moregrab a salesperson if we have questions. We were told we had to have a salesperon with us because of insurance (funny...no other RV dealer had an issue). We said no thanks and turned around to leave and the owner(?), manager(?), said "F*#k you, don't come back". Good to know their thoughts on potential customers before we committed to anything. And, no, we won't be back. Wish granted.

I have known Roe for years and last year Pro RV Repair winterized our Coachman. I have passed his…read morename around to other friends of mine who have had work done and raved about Pro RV Repair. For those of you that are going to call for service, be careful as I apparently got on his bad side this morning by parking my RV on the curb. This apparently made it inaccessible to him and this got us off on the wrong foot. I also had to play a little phone tag with him to schedule this appointment however it's to be understood as I'm sure fall is a very busy season for him. This was a sore point for him.... WHAT???? As a small business owner myself I know the importance of providing excellent customer service to create repeat customers. The Spokane/CDA area is a small community and word WILL get around. With that said, Roe where was my customer service? I really hate to post this review.

I called and asked for an estimate to reseal the roof of my trailer. He told me he would not give…read moreme a price without looking at it and he charged $50 to come look at it. I told him the size of the trailer and asked for a ball park and he would not say a ball park. I have an estimate from a local shop and I was trying to see if I could find a better price The phone call ended with him telling me that maybe I did not need to do business with him.....