CAPS included for emphasis - these are important points so PAY ATTENTION!)…read more We recently purchased a 2025 Winnebago View 24t pretty much on the spot after reviewing a previously sold unit on the lot. Sight unseen one might say but we did have the opportunity to go through one on the lot. Unfortunately in the past, Winnebago, along with the other major RV manufacturers have long suffered from terrible reputations about quality control and service issues. Even with discussions with both Winnebago and Mercedes at the factory level, it is obvious the two national organizations just don't talk to each other. So many issues would be resolved if there were some type of meaningful communications. This is just one of the reasons we have kept our 1999 F350 / Bigfoot Oakland 3000 until last week (sold in preparation for this new purchase.) Having used RnR Rv for many years as a parts and occasional repair facility (had a refrigerator replaced once and picked up parts as needed while doing my own work) pretty much knew what we were getting into. That said, if I were someone who was unfamiliar with RnR Rv and just read the horrible reviews on this while looking for a new unit, well - probably wouldn't buy a new RV period from anyone - regardless of the dealership. There are going to be hiccups during the purchase/review/initial stages of owning a RV. What sets an organization apart from the rest is their ability to satisfy the customer by simply telling the truth, getting the job done and THEN standing behind the work ABSOLUTELY - without any song and dance. We have a few service issues, so that remains to be seen. That all begins next week. The SERVICE DEPARTMENT sets the tone for the entire organization - PAY ATTENTION RNR management! THREE names who have been in the forefront during this process were our sales reps and the service rep doing our walkthrough. BOB SANDENO, STEVE PACE and CORI FOSTER, in my view have gone out of their way to ENSURE things were done CORRECTLY and PROFESSIONALLY. When questions arose, they collectively took on the tasks and remedied any questions or concerns immediately. From the beginning, we agreed as these were new units, with new engines, some questions just couldn't be answered at the moment and "I don't know" would suffice. I simply asked NOT be "fed a line" - had that happened, the purchase would be off and they could explain their rationale to someone else. My expectations were FAR EXCEEDED by these folks. Straight up answers to straight up questions. We all want the bottom line, so here it is. Would we purchase another motorhome from Rnr RV. Qualified probably. 1. As long as BOB SANDENO, STEVE PACE, and CORI FOSTER were involved in EVERY aspect of the pre-sales, delivery inspections and immediate post sales issues - then, ABSOLUTELY. They EXCEEDED my expectations in every regard and ensured both my spouse and were comfortable with such a large purchase. 2. Because any purchased unit is YOUR PROBLEM once its off the lot, I took more time than usual inspecting the unit prior to delivery, A LOT more time. Probably ruffled a few feathers in the process, SO WHAT! I also mentioned for them to go find something to do while I was looking at the unit so they were forewarned. Not my problem. 3. During my inspection discovered items that were missed in the PDI (pre-delivery inspection) - now are documented for further service. Personally, I believe the PDI was pencil whipped so I took even more care while inspecting the vehicle. Welcome to US Military training. TRUST BUT VERIFY! 4. Prior to delivery, service wouldn't entertain ANY questions from me, despite the fact we had signed the contract for the unit. I hadn't been assigned a "Service Advisor" and wouldn't until the unit was delivered (therefore OUR problem to deal with warranty issues - garbage!) So, I started talking to Winnebago and Mercedes directly - much more helpful. Be forewarned. 5. To end this missive - please refer to item 1 above - those folks made this transaction possible. Everything else remains to be seen. 6. I'll say it again just in case you weren't paying attention. Purchase again? Qualified probably as long as the three individuals mentioned are included.

I signed up for the 15% off RV service and come pick up your RV since I an about a 1/4 mile away…read morefrom the northside store. Three calls did not get a call to schedule. Was told a message was left. No message on my phone. Went with PNW RV mobile service who I had used before.

Mike & Lisa @ Pinnacle RV Repair were great, it was late in the afternoon when our heater…read moremalfunctioned in our RV and Lisa had Mike come out last minute to help us. He came over in an hour & diagnosed the issue and then had it fixed the next day. Great customer service, quality workmanship & honest advice from Mike is what we liked about them. He takes the time to explain the problem and then works with you on a fix. Great family & a business that I would call again for any RV help with personal service not found in others.

Mike did an awesome job installing our bogey lights and fixing our awning material! We would…read morehighly recommend Pinnacle Mobile RV repair!

I have been going to this location since I purchased my travel trailer in the Summer of 2021…read more Getting in for maintenance or getting a call back is consistently horrible. They are understaffed for sure but the worst part is no one knows what others are doing. I've left 3 messages the past 1.5 weeks to get in for service and have yet to receive a call back. Called around 11 again today, left a message again and at 1pm have yet to receive a call back. Called the front desk again and the person there had no idea I left a message, which is probably why no one calls back. Similar things have happened with service where no one person knows what is going on or what others have said or done, like paying invoices. Go elsewhere is you want to have any semblance of customer service or even responsiveness. They only get a 2 because the times I have spoken to service staff, they are very nice. Place needs better management.

This is location has a classic boiler room sales experience - Beware! Make note of how you are…read moretreated, as soon as you walk in - it is a tale of what is to come. let me be clear, I deal with many dealerships, and have purchased many vehicles. With 30 years in manufacturing sales, I should not be surprised at the tricks, poor processes, and rudeness some dealers ( Camping World Liberty Lake) will still use. let me be specific - when I confirmed the scam pricing add - "let's go camping!" $3695 fee they wanted to tack on to their "sales price" was negotiable, for a unit advertised, their female sales manager actually told me sure, if i wanted the unit as is! unwashed, low gas, missing parts, low tire pressure, and she could not confirm the appliances worked. This was a NEW RV. DO NOT PAY IT - this is called PDI ( pre-delivery inspection, and is already built in to ANY vehicle you may purchase. Perhaps they will soon charge for the air in the tires? my advice? "let's go camping" with another reputable dealer!

This group of people is amazing! We were searching all over for days for a 5th wheel. They were the…read moreonly dealer around who had exactly what we needed. They had us out the door in about 2.5 hours with all the papers completed and hitch installed etc! Randy and Jeff and Quinton were super friendly and helpful. Highly recommend this place for your RV needs. Dog friendly also!

We purchased a used motor home from Bobby Combs in Hayden. The salesman assured us that the unit…read morehad been gone through very carefully to be sure ALL parts worked. We trusted that this was true. We live 7 hours away and needed a week to pick up the unit. We did our walk through when we did the purchase. There were a few things found that needed to be addressed. We were assured that these items would be finished and the RV would be READY when we came in to pick it up. One week later (plenty of time to fix everything) we came in to pick it up. Nothing had been fixed!! The installation of the new batteries were conveniently forgotten, the door was still sticking, the check engine light was still an issue and the winterizing of the RV never happened. The check engine light was reset but about 20 miles down the road it came back on. This made our 7 hour trip stressful, we spent the whole time hoping we didn't have engine problems.

Mike is knowledgeable, easy to talk to, patient, and pleasant. I can't recommend him enough…read more Reasonably priced, too. Today Mike winterized our 2023 Tiffin Wayfarer 25 RW. He allowed me to follow him, and ask questions. I learned much more than I expected. Based on today's experience, he will be my go to for repairs and maintenance.

Nice, timely, knowledge and competitive pricing. Very easy to work with…read more ‐-----,----------,,,,-----------------------,,-,,,-,,-,,-

Jake Burwell, of Superior RV Repair It has been a heart…read morewrenching struggle to write this review, but we think it important that potential future customers know what to expect. And, in case you don't want to read a long review, let me just suggest you think twice about having Jake do any structural work that includes finish work, inside or out. Before we hired Jake, in the early spring of 2023, we read his reviews and they were mostly really good. However, in retrospect, we have to assume all those jobs were mechanical, unlike our job, which was structural and involved a lot of refinishing, both exterior and interior. Jake is a nice fellow, and we liked him from the start. He came out quickly when we first contacted him, for a bid, and we were impressed with him. However, in time, we painfully learned that he is not a DETAIL person. After months of trying to get things done right, we were left with our interior in shambles and our exterior seriously coming apart. His original bid grew to a near double amount, partially due to a major error he made. Jake admitted that he had bid on something he had never done before, and that it was a learning curve for him. The result was a mistake that cost us both substantially, and leaving us overwhelmed with frustration, and dismayed with his work. The job, as he bid it, was to take the exterior fiberglass siding off, replace some rotted framing, and replace the siding. Sounded simple because he assumed the fiberglass would come off and be easy to replace. Not so. He did not realize it was glued on, as is the case with all fiberglass RV siding. This required the purchase of all new aluminum siding, at our added expense and additional shop time for Jake, and for us. When we arrived for the first inspection and to pick up our fifth wheel, I remarked to him that I thought the new siding was installed upside down. His response convinced me that he knew something I did not, so I initially let it go. Later, still not totally convinced, I did some internet research on the installation of aluminum siding and learned that I was right. I called the company, from where I knew he bought it, and, again, was reassured that I was right. When we confronted Jake, he admitted he had installed it incorrectly, and he had to order all new siding, at his expense. This also cost him additional time, while we lost the use of our rig for weeks while other subsequent jobs took precedent over finishing ours. Problems: From the start, we had a large, inoperable window that needed to be installed in a manner that allowed us to slide it open and closed. It took Jake several ins and outs to get it installed properly, eventually including tearing it out a third time, and re-framing the opening. This was another added time loss for him and additional hours that kept our rig in the shop. All of this required the interior removal of the mini blinds and window treatments, more than once, and the final time, window treatments were re-installed upside down, and the mini blinds, backwards! (We assume it was an inexperienced employee who did this, and Jake never checked it.) Because we were on our way out of town to a long-anticipated family gathering, we had to let it go, and fix these things ourselves. Subsequently, while traveling, several mini blinds have fallen off, damaging them permanently, because they were not re-installed correctly. Throughout the job, screws were replaced indiscriminately, or not at all. All of the interior finish work was horrible. Additionally, the exterior caulking was unbelievably sloppy, and trim seams and joints were cut to fit poorly, with gaps, and look unsightly. The screen door has never fit since then, and a latch simply disappeared in the process. In the end, while the second new siding was installed right side up, it was not installed well and horizontal seams started coming apart almost immediately, and have continued to do so, as we have travelled. I simply cannot go into all the finish work problems; it was just terrible. Virtually all of this can be attributed to lack of attention to detail and a work ethic that is governed by rush, rush, rush, understandably because Jake's main concern is to get it done quickly. In this case, it cost him substantially and it cost us dearly, both financially, (to the tune of $8K over his bid,) and emotionally. This whole process took place over five months, as our rig was in and out of Jake's shop. In the end, we asked for a $5K refund and settled for $2,000, rather than taking him to court. It is certainly not our intent to hurt Jake, but after many months of enduring the consequences of our having hired him for our particular job, we hope to keep someone else from having a similar experience. Steve and Merrily Lowry Questions? (509-703-8368)

Don't count on getting any response from this company. Sent in a request for mobile service and…read morenever received any reply or call. Sitting in snow with no furnace. Thanks for nothing

I would recommend Nick to anyone in a bind. He is very knowledgeable and was able to fix our…read moremotorhome that others were unable to troubleshoot. He is very thorough, friendly, and very reasonably priced. Thanks from Joe from Louisiana!

We needed our RV winterized and were impressed with Nick's prompt response to our call. Scheduling…read morean appointment was effortless. The personal service we received was excellent, and we will definitely continue using their services for all our RV maintenance needs.

If I could give a negative star rating I definitely would I live 200 mi away from the location of…read moremy purchase and I went and seen what I purchased three different times third time put a deposit fourth time paid for it in full with cash. I have entirely too many things that went wrong after they took the cash. They keep avoiding contact with me and will not communicate at all. They go including chairman and CEO. I would not recommend this organization anybody at all. This place never did a PDI inspection at all It is a dirty when it was delivered It was scratched on delivery no keys no propane tanks The battery was dead exhaust fans don't work no hot water cuz the hot water heater doesn't work no keys when they delivered it no power cord The list goes on and on and on

My wife and I were shopping for a new RV and stopped in Appleway. We prefer to shop on our own and…read moregrab a salesperson if we have questions. We were told we had to have a salesperon with us because of insurance (funny...no other RV dealer had an issue). We said no thanks and turned around to leave and the owner(?), manager(?), said "F*#k you, don't come back". Good to know their thoughts on potential customers before we committed to anything. And, no, we won't be back. Wish granted.

I have known Roe for years and last year Pro RV Repair winterized our Coachman. I have passed his…read morename around to other friends of mine who have had work done and raved about Pro RV Repair. For those of you that are going to call for service, be careful as I apparently got on his bad side this morning by parking my RV on the curb. This apparently made it inaccessible to him and this got us off on the wrong foot. I also had to play a little phone tag with him to schedule this appointment however it's to be understood as I'm sure fall is a very busy season for him. This was a sore point for him.... WHAT???? As a small business owner myself I know the importance of providing excellent customer service to create repeat customers. The Spokane/CDA area is a small community and word WILL get around. With that said, Roe where was my customer service? I really hate to post this review.

I called and asked for an estimate to reseal the roof of my trailer. He told me he would not give…read moreme a price without looking at it and he charged $50 to come look at it. I told him the size of the trailer and asked for a ball park and he would not say a ball park. I have an estimate from a local shop and I was trying to see if I could find a better price The phone call ended with him telling me that maybe I did not need to do business with him.....

We had a great and smooth experience buying our first camper from Bobby's. Craig was great no…read morepressure and allowing us to look at rvs at our on own pace. He listened to what we were looking for. We had our four kids with us. Service team was great getting it all ready for us. The whole team was wonderful and welcoming!

Subpar lemon sellers. That use aftermarket parts from home depot. Take your rv business to someone…read moreelse. I promise any other company will treat you better than Bobby Combs RV.