Truthfully, my husband and I are so impressed with this team. Our senior cat, Hootie, recieved the…read morebest care last night from this team. They were so collaborative, kind, professional, and very intelligent. There were smiles all around and such a positive environment, despite all the hard conversations going around, it was so uplifting and amazing to see. Huge shout out to one of the best vets I have ever met/ watched work - Dr. Beth Sotiropoulos. She is a master at a craft and has fun while doing it. She is incredibly patient, knowledgable, and supportive. Im crying just thinking about how kind she was despite all the hard news we got for our cat. Thank you Dr. Sotiropoulos- Our Hootie will live a while longer thanks to you. They gave our baby as much comfort and love as they could, these people truly care about the animals and you can see they are always doing the right thing.

My cat is alive today -- 14 weeks after this ER doctor told me he wouldn't make it through the…read morenight. I was given two options: spend thousands on immediate procedures or euthanize him. Instead, I trusted my instincts and took him to my regular vet. With proper care and Lasix, my boy is alive and thriving. I'll never forget when the ER doctor looked me in the eye and said, "As his doctor, it's my job to advocate for him." No -- I'm his mom. I raised him from a kitten. If anyone is going to advocate for him, it's me. And thank God I did. When I left my first review, the Medical Director responded saying he couldn't find me in their system. I find that hard to believe since I once paid over $5,000 at this same facility for another pet's hospitalization. There are good, kind people who work here -- I've met them. But readers should know this facility isn't an independent practice. Veterinary Emergency Group (VEG) is backed by large investment firms, including private-equity and hedge-fund-style investors. That kind of backing often prioritizes profit over pets, which shows in the way care decisions are presented. Please, don't let anyone pressure you into a rushed decision, especially euthanasia. They don't always know best. You do. Sometimes choosing life really is the best choice.

It's been 2 years since my dog has passed and I still recommend this location to my friends with…read morepups, they showed me so much sympathy and kindness during the hardest event of my life, couldn't recommend them enough

These people at Edgewater Veterinary Emergency Group are amazing, kind, loving, caring, the list…read moregoes on and on! Both times I took my Toby Bear in for emergency services I received the utmost care. They are so personable and loving, they allow you to watch what they are doing and let you know exactly what is going on through the process. The first time we went my Toby had been injured on his paw and it was broken; they set it and gave me instructions on how to take care of him and to contact my vet for follow up. The next and last time I took him in the middle of the night they found a mass in his lower spine, and we had to euthanize him so he wouldn't suffer. Toby was an amazing soul; I got him when he was 7 and I loved the years I spent with him and will never forget the love and care I received from them. Thank you VEG Group, I will never forget you!

10/10. We had a medical emergency for our chicken, Muffin, and even though this vet clinic doesn't…read morespecialize in exotic animals, they went absolutely above and beyond to provide loving care to our chick. Doctor Park and Doctor Nikki H were the two with us most of the time and they would make sure we had a nice comfortable room, snacks, coffee and even coloring books and pencils for my toddler. They certainly could've done their job and we'd have been satisfied, however their passion for care of (any) animal clearly showed in how much effort they put in to our visit. You'd have thought we were their only patient in the office! And when you have to take your pet to an ER you're already on edge and stressed and they did everything in their power to help ease ours. I highly highly recommend and if we ever do need emergency care, this is the place we will be - and I recommend the same for everyone else. Thanks so much!

Dr. Claire exceeded expectations!! She was so sweet and smart and educated me on my cat Kiki's…read moreasthma. She answered any questions I had and gave me some print outs and very valuable information. Most pleasant visit I've had with my Kiki at the ER! She made me feel a lot better about Kiki's condition and calmed my nerves about her behaviors. I went home feeling calm and at peace knowing my girl is gonna be just fine.

The first tech that checked me in was very friendly but her shift was ending and other staff took…read moreover. The doctor was nice and explored what my cat would need at their facility as we had to transfer from the other Animal Urgent Care in Park Hill due to him needing hospitalization. The vet tech that came into to give the estimate was very rude and condescending. I was trying to figure out if my cat needed everything during the hospital stay because it's so expensive and I can go get some of the care at an extensively lower cost or free at the shelter I work at. She was so rude and was speaking to me like I was dumb when I asked about what each item was for and if it was needed; she was pretty much like well it wouldn't be on here if he didn't need it. They also made it seem like it would be "cheaper" and it was just as expensive as the original estimate. I had to walk away because I was so upset when I let her know her she was being condescending as she disregarded my feelings and said she wasn't using and sort of "tone". She also had made the comment "well does that mean there is going to be an issue paying the deposit". It's just so rude that I'm just trying to see if everything is needed and insinuating that I have a problem with paying. My boyfriend took over the rest and when he tried to look at her name tag she had taken it off. I get it's 2am but it's so disheartening to be treated that way, if you don't like your job or know how to be kind maybe don't work there. Totally opposite service and care that I received at the Park Hill location. I would not recommend this location due to its treatment from that staff, it felt very cruel. I will finish my care there because it was 2am and I didn't want to worry about driving around with my cat having just gotten an enema and needing more, but I will not be going back there after this visit. Update from 9/28 Walking in the next morning was a completely different experience. The front desk woman was so kind (I think her name started with a "S" or "C") and helped bring my spirits up from the previous experience. The discharge tech (different staff) was so kind, caring, and supportive. I could tell she genuinely cared about my kitty and expressed how happy she was to be able to meet and take care of him. She took her time to answer our questions and get us discharged. She and the desk supported me redeeming my view of this office. I appreciate the turn around and care and hope this the general experience for most.

We brought our 15-year-old diabetic dog in because she didn't seem right. The staff and vet were…read moreamazing. They explained everything with great compassion, allowing us to make an informed decision about our dog's care. Unfortunately, her time is very near. Every person we talked to at Animal Urgent Care (AUC) was kind and caring. Losing a pet is a pain like no other. They are a part of your life and family. We know they can't be with us forever, but when their time does come, it's a blessing to be surrounded by people like those at AUC. This is actually the second pet we've taken in. Our kitty Popcorn was put down there last year. Now that the day is approaching with our Lexi, I can't imagine taking her anywhere else for her final moments. Not only are the doctors, techs, and desk staff awesome, but the services are also very reasonably priced, considering they offer emergency surgery, blood work, and ultrasounds. We highly recommend Animal Urgent Care North and feel blessed to have them in the community. One more thing: they get busy! They do a great job managing the many dogs and cats coming in. If you find yourself waiting for what feels like an unbearable amount of time, remember that someone else may be there with a pet in critical condition, and the staff is working hard to save its life. Be grateful your pet isn't as high on the priority list.

Two weeks ago my beautiful fur baby named Fawn crossed the rainbow bridge at Wheat Ridge Animal…read moreHospital. it was an extremely emotionally painful experience for me, but the staff were incredibly wonderful. They were kind, patient and so compassionate. The private rooms for the euthanasia were comfortable and quiet. It was comforting to know that she was in good hands and had a quiet, peaceful space to pass while I was with her. Thank you so much to the staff for all that you do

We came to Wheat Ridge ER when our dog hadn't eaten for 3-4 days. We didn't know what was wrong…read more They ended up keeping her overnight so they can do an ultrasound. Based on her bloodwork, her liver enzymes were heavily elevated. We had her there for about 2 days then got her because we were waiting on lab results and we knew we wanted her at home after a few days. Although it was a pricey visit. She was well taken care of. We still don't know why she didn't want to eat or anything not by the fault of the hospital or anything. Our dog is just a mystery. We had a follow up and liver enzymes had decreased which was a good sign. Our dog is still with us but not sure for how much longer since she is a senior dog who still refuses to eat her kidney food. But we are doing what we can but we are happy with the way our dog was treated here. Everyone was very nice and attentive and answered all of our questions.

The team at VEG are our heroes. Our English Bulldog became very sick one night and we had to bring…read morehim in at 4am. The vets and techs immediately began to help and diagnose, which included a clear treatment plan, and eventually surgery, all of which were necessary to save our dog. Dr. Thaeder, Dr, Martic, Dr. Schultz, Alexis, Sam, Becca, Kim, (and several others I'm undoubtedly forgetting) saved our dog in the most impressive, transparent, and compassionate way that I never knew existed. We witnessed every step of the process to diagnose and restore our dog's health. If you want to stay all night with your pet, you can. If you want to watch their x-rays, they have a window for that. If your pet needs an operation, you can observe that from a window if you want. If you need a private room, there are several. Apart from the deep knowledge and passion these vets clearly have, they treated our dog like a member of their own family and he clearly fell in love with them. He's already getting back to his ornery self each day, and we are so grateful!

We did a dry run to this clinic to ensure we could find it in a timely manner and that it would…read moresuit the needs of our German Shepherds. We were met at the access controlled door by a wonderfully outgoing and energetic woman named Maddy. She was happy to show us around and detail how their operation works. We asked lots of questions and she had lots of good answers. We are mostly concerned about snake bites and "bloat". The doctors said they had oodels of experience with both and even had anti venom physically on hand. The place is clean, easy to find and the staff were exceptionally polite and helpful. I hope to never need their services but this is my go to place in case something bad happens to my dogs. I really like their open area treating layout. You will be with your animal the entire time. That puts a dog moms heart at ease as I would never willingly leave them anyway. Thank you Maddy.......

I had a late night emergency. I called around 1AM and Savannah quickly picked up the phone. Got…read morehere around 2AM. They attending me quickly and were so nice to my baby, Orion. Dr Smith didn't take long with attending us. Very super straight to the point, didn't waste time. Orion really enjoyed Dr Smith and Savannahs company. I'm so glad they were able to attend him quick. It really helped solve a lot of my anxiety we went home with some meds.

We are so grateful to have found Animal Urgent Care Arvada! My 11 year old Golden Retriever had his…read morefirst ever seizure a day after a surgery by our normal vet, it seemed likely to be a reaction to the several drugs in his system.....we rushed the dog on a Friday night, to the team at Animal Urgent Care Arvada, they immediately understood that they had to give him an i.v. of anti-seizure medicine right away to stop the seizures from happening! I am so grateful! They kept our dog overnight and under observation for 2 nights and he was much improved! We brought him home the next day to see how he would do... once his regular vet saw him again, she allowed us to reduce some of the heavy meds & keep one important anti-seizure going forward..our 'Buddy' is back to himself this week after 10 full days of worry! We absolutely recommend this team of professional vets and techs!

The earlier bad reviews astonish me, and all I can come up with is since Blue Pearl took over late…read moresummer 2022, things have changed dramatically in the right direction. Here's our story. We moved from Seattle to Albuquerque June 2022. Our 5-yr old German Shepherd had just been diagnosed with end stage liver disease and had begun needing abdominocenteses, a procedure where accumulated fluid is removed from the abdomen. Every 3-5 weeks, 2-4 liters of fluid would accumulate and have to be removed. We had it done at a Blue Pearl facility in Seattle/Kirkland three times before we moved, and it was very stressful for her until the last time when the vet used a different technique and let me be with her, so we could avoid any sedative or drugs, which is imperative when the liver isn't functioning well. We got to Albuquerque, and the first new patient appt at our chosen clinic was 10 weeks out, and the ERs in ABQ didn't perform this procedure. Since we'd had so much good care at Blue Pearl in Seattle/Kirkland, we searched for a Blue Pearl locally. The closest were Phoenix and Denver. We chose to drive the 8 hrs up to Denver. Because fluid accumulation is unpredictable, we can't always go to our vet in ABQ even now. The procedure takes an hour, so the vet can't fit you in between other appts, so we've had to go to Blue Pearl Lakewood 4 times now. Each time we've seen Dr. Jill Bull, and each time her assistants have been remarkable. All the intake staff and medical staff have been professional, efficient, very compassionate, kind... We've interacted with many different support staff on the phone and in person since last July and have only had good to exceptional experiences with everyone. Dr. Bull is everything I look for in a vet. On our first visit, she listened to our 3 prior experiences with the procedure and agreed to use the other technique that had worked so well for our dog the last time in Seattle. She cared more for our dog's well-being than doing it the "easy" way. Dr. Bull is a fantastic vet. She listens, she considers, she's professional, kind, compassionate, clearly skilled in technique, patient and adaptable to situations as they develop. Because our dog was not sedated, and we had to keep her still for an hour, things changed often, and Dr. Bull and her tech (Bree was beyond fantastic) took all in stride and made everything work well. Our dog was calm, and all has gone very well all 4 times despite different circumstances each time. Our 4th visit was Jan 6, 2023, and Dr. Bull told us she'd recently been made facility director for Blue Pearl Lakewood. Finally, the right person for the right job - she'll still be treating patients, so it's a win-win for all. I hate HMOs, but back in Seattle during COVID, Blue Pearl was the only place that allowed me inside with my dog, which is why I chose them over everyone else. They were super strict with COVID protocol, but they knew you can only give exceptional care if the animal's person is directly involved, not just talking on the phone as they wait for hours in their car in the outside parking lot. I have been deeply pleased with Blue Pearl's clearly putting the animal's welfare over their own convenience, and the ensuing care my dog received at Blue Pearl Kirkland/Seattle was excellent as well as at Blue Pearl Lakewood, CO. I can't say enough good about Blue Pearl, wherever I've gone. Maybe now that they've taken over in Lakewood, the bad reviews will only be about money (ER visits are rarely cheap.) And btw, although the fee is higher at Blue Pearl Lakewood ER for the procedure than at my local vet (not an ER in Albuquerque), it's still very reasonable. (It's half what I was paying at Blue Pearl Seattle.)

I have only had to use the services of this pet hospital a couple of times. Once, years ago, to…read moreeuthanize one of my dogs who was in the end stages of life, and more recently, to suture a gash in the paw of our pitty mix. For our recent visit, I had called around and shared information about our dog's injury. She had sliced her paw open on metal, garden edging. I asked each place I called what their wait times were and their base rate for bringing a dog in for emergency services. Blue Pearl/ACC, had the shortest wait and we're slightly less expensive. In reading the reviews, I had to gauge if this was our best option. However, our vet told us that for a wound like the one our dog had, it should be addressed within a couple of hours, so I went with Blue Pearl. I was not disappointed. My vet's office advised me to request a vet tech assessment before deciding the best course of action. Blue Pearl was happy to oblige. Danielle almost immediately took our dog back and returned a short while later to inform me that my dog had cut her paw open to the bone. I agreed to have them address the wound surgically. The vet who assessed the wound, and ultimately did the surgery, was David Burnett, DVM. I was provided an itemized estimate and had to pay the exam fee. I was able to use my Care Credit which really helped, since the total cost was just under $1k. Care Credit will allow me 6-months, interest free to pay the balance. Having several animals, including a horse, I knew an emergency visit/surgery would be expensive and wasn't surprised by the cost. I felt like all of my questions were answered by the staff and that my plea to Danielle to take good care of our dog was heeded. Dr. Burnett was friendly and patient with my questions. Our dog was ready to be picked up within a few hours and we were provided medications and great instructions for her aftercare. We were instructed to have the sutures removed in 2-weeks. I waited to write this review until that time came, because I figured if our vet gave our dog's recovery a thumbs up, then this place deserved 5-stars. I am an informed consumer and not afraid to ask questions that ensure I and my pets receive respectful and proper care. I am happy to recommend Blue Peal to others. Our sweet pup is back up, and literally running, because of their great care.

The team here is so nice! My 5 year old Samoyed has had stomach issues her whole life and needs to…read moreeat every few hours to avoid acid build up. Recently, she threw up blood on our evening walk and I called the clinic panicked. They gave us a thorough review of all our options without pressuring us for a full exam.. which is quite expensive.. The vet and techs gave her an injection to suppress vomiting as well as a medication to coat her stomach. She's also quite a picky eater so the team there gave us a few cans of plain food. It's been a few days now and she is back to 100%, normal poops and appetite. No throw ups. I'm so grateful for their guidance and availability. I think the quick response to suppress the vomiting and coat her stomach really helped her heal and prevent any further issues. Thank you to the staff and team! my pup really appreciates it

It's been 1 year since your incompetent vets killed my poor pup. I hope no one has to depend on…read moreyour vets for anything more than small cuts on and scrapes because they have the skills, know-how, and reactions of toddlers at their first day of pre-school.

VRCC is fantastic, specifically the Oncology department. Our 9yr old cattle dog mix, Astro, was…read morediagnosed with a mast cell tumor in a rather precarious spot on his body. Dr Pyuen and Katie were absolutely awesome work coming up with a care plan for our buddy. Everything you'd hope a vet team to be, they were it. Up front and honest with care options, cost, and what to expect during Astro's journey. Happy to say that his mast cell tumor has disappeared and he's back to his normal goofball self. A very big thank you to Alex and Katie for their exceptional professionalism and compassion! You both made the experience about as painless and stressless as they could. Cheers to you both!

Last year our 14 year old cat was diagnosed with a nasal tumor. Dr. Vernon and all of the Oncology…read morestaff were kind and caring throughout the process and thorough in explaining the prognosis and options. They got him in for a CT scan quickly, gave us options to keep him comfortable with the breathing issues he was having, and he was scheduled to start radiation within a week. After completing SRT Radiation with Dr. Vernon our cat was in partial remission and breathing much better, and thankfully we had another happy 10 months with him. Dr. Vernon did everything he could to help and was always available when we had questions or concerns. We knew that everyone there really cared about our kitty and how he was doing. When it was unfortunately time to say goodbye to our sweet boy they sent a very thoughtful condolence card that meant a lot to us. The Emergency department was also wonderful when we had to bring our cat in when he wasn't feeling well - there were several emergency visits needed throughout the year, and every vet we met was attentive and knowledgeable. I wouldn't hesitate to recommend them to anyone needing Oncology or Emergency services for their pet.