Prompt, sympatico, skilled. You're going to want your pets' health insurance paid up.read more

My cat is alive today -- 14 weeks after this ER doctor told me he wouldn't make it through the…read morenight. I was given two options: spend thousands on immediate procedures or euthanize him. Instead, I trusted my instincts and took him to my regular vet. With proper care and Lasix, my boy is alive and thriving. I'll never forget when the ER doctor looked me in the eye and said, "As his doctor, it's my job to advocate for him." No -- I'm his mom. I raised him from a kitten. If anyone is going to advocate for him, it's me. And thank God I did. When I left my first review, the Medical Director responded saying he couldn't find me in their system. I find that hard to believe since I once paid over $5,000 at this same facility for another pet's hospitalization. There are good, kind people who work here -- I've met them. But readers should know this facility isn't an independent practice. Veterinary Emergency Group (VEG) is backed by large investment firms, including private-equity and hedge-fund-style investors. That kind of backing often prioritizes profit over pets, which shows in the way care decisions are presented. Please, don't let anyone pressure you into a rushed decision, especially euthanasia. They don't always know best. You do. Sometimes choosing life really is the best choice.

These people at Edgewater Veterinary Emergency Group are amazing, kind, loving, caring, the list…read moregoes on and on! Both times I took my Toby Bear in for emergency services I received the utmost care. They are so personable and loving, they allow you to watch what they are doing and let you know exactly what is going on through the process. The first time we went my Toby had been injured on his paw and it was broken; they set it and gave me instructions on how to take care of him and to contact my vet for follow up. The next and last time I took him in the middle of the night they found a mass in his lower spine, and we had to euthanize him so he wouldn't suffer. Toby was an amazing soul; I got him when he was 7 and I loved the years I spent with him and will never forget the love and care I received from them. Thank you VEG Group, I will never forget you!

Thankyou so much for taking such good care of my wonderful baby bird boy. He is so incredibly…read moreimportant to me and i was so scared he was going to have to be put down. I dont know what i would have done without you. My bird is such a huge part of my life. I can tell he understood that you all were there to help him. Hes very smart and understands so much about whats going on around him and i know that you all earned his trust and thats something very rare for him because he is anxious around new people. I think that really speaks to your level of compassion and competence.

I can't thank VEG vets enough for their kindness and caring. The 3 ladies (vets/ techs) I…read moreinteracted with treated me and my cat with so much thoughtfulness and their wisdom resulted in saving my little dudes life. I was ready to euthanize my 18 y/o cat, but they thought maybe he could bounce back from a debilitating stroke he had and convinced me to give him some time. And they were right, in a few weeks he is almost back to his old self. So thankful for you ladies!

Extremely Disappointing Experience…read more We arrived at VEG with our dog after he was bitten by another dog and had a significant wound on his leg. We stood at the entrance ringing the bell for five minutes before anyone even let us inside. Once inside, we waited approximately 40 minutes, watching other patients being attended to while no one checked on our dog. Eventually, someone examined him and then simply texted us an estimate for approximately $2,300. No one came over to explain the charges or discuss the recommended treatment with us. When I reviewed the estimate, I saw $400 listed as miscellaneous charges and another $350 for stitches--even though we were subsequently told that our dog didn't actually need stitches. At that point, we decided to leave. We immediately drove to VRCC Medical Hospital, where the difference was remarkable. They took care of our dog immediately. The doctor personally came out, examined the wound, and reached a very different conclusion from the medical technician at VEG regarding the treatment he needed. And here's the real kicker: even with stitches and all of the treatment our dog actually received, our bill at VRCC was roughly one-third of VEG's $2,300 estimate. Based on our experience, VEG gave us the impression that the focus was more on generating revenue than providing compassionate, appropriate care for our pet. Do yourself and your pet a favor: skip VEG and drive down the road to a real veterinary hospital. You'll likely get better care, a doctor's evaluation, and save yourself a considerable amount of money.

Our big pup Jax had a growth that was bleeding and our regular vet could not see him until Monday…read more So, for a piece of mind we took him into AUC North East yesterday. They were kind and very up font with cost associated with possible services. They were very thorough and compassionate. Jax will need surgery but our normal Vet can do this and there is no immediate danger or rush. Thank you for your time and help!!

Veterinary care is expensive, and I fully expect to pay for quality medicine. What I do not expect…read moreis to spend thousands of dollars while the underlying issue goes unidentified. I hope our experience encourages other pet owners to seek care elsewhere, ask questions, seek second opinions, and make sure previous imaging is carefully reviewed before agreeing to extensive treatment. In 2024, our dog developed aspiration pneumonia when she was just one year old. She recovered and went on to live a normal, healthy life for nearly two years. In February 2026, she developed the exact same symptoms. We brought her to Animal Urgent Care Northeast and specifically asked the doctors to obtain and compare her previous medical records because we believed this was the same issue she had experienced before. We were told the records had been reviewed. Over the course of her care at AUC North East, she underwent multiple diagnostic tests, received IV fluids, oxygen therapy, medications, and treatments. Yet, they never identified the foreign body. Despite more than $6,000 in charges, we were repeatedly told they could not determine why she was not responding to treatment. Afterward, we paid another veterinarian to independently review the medical records. Within that review, they identified a foreign body that had been visible on every image since 2024, which means that the foreign body had remained present on every set of radiographs taken since then. Image included in review, foreign body by curser. When I contacted Animal Urgent Care Northeast to discuss these findings, I was told that treating pneumonia was appropriate and that they could not prove the foreign body was responsible for her failure to improve. That is true--they cannot definitively prove that connection without removing the foreign body. What is also true is that we had already spent so much on hospitalization and treatment that never identified the underlying issue, we could no longer afford the procedure that may have given her a chance. The clinic ultimately refunded less than 10% of our bill. Tragically, that refund will be used to euthanize our three-year-old dog because surgery was no longer financially possible. I understand that veterinary medicine is complex and that no doctor has every answer. My disappointment is not that they couldn't guarantee a diagnosis. It is that despite our repeated concerns, our dog's previous history, and thousands of dollars in diagnostics and treatment, the underlying issue was never identified when it was clearly on the x-ray and explained all her symptoms. When another veterinarian found it by reviewing her records, there was very little accountability. I cannot recommend this clinic. If your pet has a complicated or recurring medical condition, I strongly encourage you to seek a different provider.

I had brought my sweet girl Nessie here for many years when she had joint issues or if ever there…read morewas a problem and I couldn't get her to her regular vet. She graduated some PT training with them, gave me much anxiety when her legs would hurt her, and they were always the very best at sending her home with me happy and healthy. Sadly, the last time I brought her here, it was too late to save her. Nessie was a Bernese Mountain Dog and she had hemangiosarcoma which was undiagnosed. Her symptoms the morning of her passing was primarliy lethargy, not wanting food, and pale gums. Within moments of me realizing she wasn't doing well, I got her into the car and sped to the hospital. As we were driving her symptoms got worse and I called ahead to ask for immediate help. The team was out front when we arrived and we got her onto a gurnee. I wiped out one of her eye boogers and told her I'd be right there to take care of her. Nessie sadly didn't make it to surgery. Her heart gave out before we could help her. But I know she got the best way to leave this earth as she was barely in pain and she wouldn't have liked the cancer treatment we were planning for her. The team did a really good job helping me through the hardest thing I've ever been through. My one regret is I wish I had woken earlier that day and tried to get her help faster. But sometimes things don't go the way we want. I hope if you're in need of urgent care, you can get your pup here swiftly and allow the team to do their very best. It's a hard job these Vets and the team have, taking care of our sweet angels. I've put off on writing this review as even though it's been three months, still feels very fresh to not have my sweetheart by my side. Thank you team for all your help. She was the very best girl.

We came to Wheat Ridge ER when our dog hadn't eaten for 3-4 days. We didn't know what was wrong…read more They ended up keeping her overnight so they can do an ultrasound. Based on her bloodwork, her liver enzymes were heavily elevated. We had her there for about 2 days then got her because we were waiting on lab results and we knew we wanted her at home after a few days. Although it was a pricey visit. She was well taken care of. We still don't know why she didn't want to eat or anything not by the fault of the hospital or anything. Our dog is just a mystery. We had a follow up and liver enzymes had decreased which was a good sign. Our dog is still with us but not sure for how much longer since she is a senior dog who still refuses to eat her kidney food. But we are doing what we can but we are happy with the way our dog was treated here. Everyone was very nice and attentive and answered all of our questions.

I was in Denver with my sweet fur babies a couple weeks ago when my dog started having a…read moreNurological episode from his vestibular disease and lost control of his limbs/ tail. He was obviously in a lot of pain so we took him to VEG and he stayed overnight. He had several very severe episodes over the last decade and sometimes I would even have to carry him up and down the stairs for weeks. He stayed so strong and so silly until the very end and, I swear, came back from the dead five different times. Unfortunately I had to put him down the next day but all of the nurses at VEG were very sympathetic and he died peacefully in my arms as I whispered in his ear how much I love him. They made me an ink stamp of his paw and even put his two different types of hair in glass vials. They were so thoughtful and even hand wrote me a sweet letter from everyone who got to know him. They even went as far as adding a little heart shaped piece of paper with seeds in it so I can plant them in his memory. I should be receiving his ashes this week and I am just so grateful for everyone who helped me through this difficult transition. He was my Denver dog who I got in college and we had so many amazing adventures. It felt like the ideal closing to a chapter. I found him on my father's birthday and everything went down on Father's Day. I will miss him until the end of time, thank you so much for your gracious help.

The team at VEG are our heroes. Our English Bulldog became very sick one night and we had to bring…read morehim in at 4am. The vets and techs immediately began to help and diagnose, which included a clear treatment plan, and eventually surgery, all of which were necessary to save our dog. Dr. Thaeder, Dr, Martic, Dr. Schultz, Alexis, Sam, Becca, Kim, (and several others I'm undoubtedly forgetting) saved our dog in the most impressive, transparent, and compassionate way that I never knew existed. We witnessed every step of the process to diagnose and restore our dog's health. If you want to stay all night with your pet, you can. If you want to watch their x-rays, they have a window for that. If your pet needs an operation, you can observe that from a window if you want. If you need a private room, there are several. Apart from the deep knowledge and passion these vets clearly have, they treated our dog like a member of their own family and he clearly fell in love with them. He's already getting back to his ornery self each day, and we are so grateful!

We were visiting from out of town and our pup ingested marijuana that he found in the yard of the…read moreairbnb we were staying at. The staff were quick to identify and treat. They were informative, attentive and emphatic to our situation. He is doing much better after receiving treatment. We are grateful he is OK. Thank you!!!

I brought my nine-year-old Pomeranian to Animal Urgent Care after a seizure because his regular…read moreveterinarian had not yet opened. I approved bloodwork to look for metabolic causes of the seizure. The bloodwork was useful and ultimately showed no obvious peripheral cause. What I found frustrating was discovering that an IV catheter had also been placed at a charge of $120. I do not recall consenting to catheter placement; I recall specifically consenting to the bloodwork. No fluids or medications were administered through the catheter during his visit. The medical record states that catheter placement was approved, which does not match my recollection of the conversation. After several hours, the treatment provided consisted of examination/observation, bloodwork and placement of the unused catheter. Hospitalization for continued neurologic observation was recommended, which I declined in favor of taking him home and following up with his regular veterinarian, who knows his neurologic history and current medications. I understand why an emergency clinic might want IV access available in case another seizure occurs. My concern is not that the clinicians considered it medically reasonable; my concern is that a $120 procedure was performed that I do not believe I authorized, and I did not understand until later that the catheter had not been used to administer any treatment. In an emergency, owners are frightened and making decisions quickly. Clear communication about what is being proposed, what it costs, whether it is diagnostic, therapeutic or precautionary, and obtaining explicit consent before proceeding are extremely important. My primary concern is the IV catheter and the lack of consent. The catheter had already been placed before the veterinarian came to speak with me. I was never asked whether I authorized placement of an IV catheter, and I was never told that it would cost $120. What I was specifically asked to authorize was the emergency/triage evaluation and the bloodwork, which I approved. The medical record subsequently states "IVC placement approved." That is not an accurate account of what occurred. I did not approve catheter placement. By the time the veterinarian discussed the diagnostic plan with me, the catheter was already in my dog. It was never used to administer medication or IV fluids. When I decided to take him home, I also had to specifically request that it be removed. Ultimately, I paid $610 and left without any treatment having been administered to my Pomeranian for the seizure--no seizure medication, no fluids, and no other therapeutic intervention. I understand that examination, bloodwork and observation have value, but for our particular situation this emergency visit was not worth the cost or the additional stress to my dog and me. In the future, I will make a seizure-management plan with his regular veterinarian so I know exactly when emergency care is warranted. His regular veterinary clinic opened approximately 40 minutes after I arrived here; in retrospect, I wish I had kept him safely confined and comfortable and waited for his own veterinarian. Based on my experience, I would not recommend this clinic.

The earlier bad reviews astonish me, and all I can come up with is since Blue Pearl took over late…read moresummer 2022, things have changed dramatically in the right direction. Here's our story. We moved from Seattle to Albuquerque June 2022. Our 5-yr old German Shepherd had just been diagnosed with end stage liver disease and had begun needing abdominocenteses, a procedure where accumulated fluid is removed from the abdomen. Every 3-5 weeks, 2-4 liters of fluid would accumulate and have to be removed. We had it done at a Blue Pearl facility in Seattle/Kirkland three times before we moved, and it was very stressful for her until the last time when the vet used a different technique and let me be with her, so we could avoid any sedative or drugs, which is imperative when the liver isn't functioning well. We got to Albuquerque, and the first new patient appt at our chosen clinic was 10 weeks out, and the ERs in ABQ didn't perform this procedure. Since we'd had so much good care at Blue Pearl in Seattle/Kirkland, we searched for a Blue Pearl locally. The closest were Phoenix and Denver. We chose to drive the 8 hrs up to Denver. Because fluid accumulation is unpredictable, we can't always go to our vet in ABQ even now. The procedure takes an hour, so the vet can't fit you in between other appts, so we've had to go to Blue Pearl Lakewood 4 times now. Each time we've seen Dr. Jill Bull, and each time her assistants have been remarkable. All the intake staff and medical staff have been professional, efficient, very compassionate, kind... We've interacted with many different support staff on the phone and in person since last July and have only had good to exceptional experiences with everyone. Dr. Bull is everything I look for in a vet. On our first visit, she listened to our 3 prior experiences with the procedure and agreed to use the other technique that had worked so well for our dog the last time in Seattle. She cared more for our dog's well-being than doing it the "easy" way. Dr. Bull is a fantastic vet. She listens, she considers, she's professional, kind, compassionate, clearly skilled in technique, patient and adaptable to situations as they develop. Because our dog was not sedated, and we had to keep her still for an hour, things changed often, and Dr. Bull and her tech (Bree was beyond fantastic) took all in stride and made everything work well. Our dog was calm, and all has gone very well all 4 times despite different circumstances each time. Our 4th visit was Jan 6, 2023, and Dr. Bull told us she'd recently been made facility director for Blue Pearl Lakewood. Finally, the right person for the right job - she'll still be treating patients, so it's a win-win for all. I hate HMOs, but back in Seattle during COVID, Blue Pearl was the only place that allowed me inside with my dog, which is why I chose them over everyone else. They were super strict with COVID protocol, but they knew you can only give exceptional care if the animal's person is directly involved, not just talking on the phone as they wait for hours in their car in the outside parking lot. I have been deeply pleased with Blue Pearl's clearly putting the animal's welfare over their own convenience, and the ensuing care my dog received at Blue Pearl Kirkland/Seattle was excellent as well as at Blue Pearl Lakewood, CO. I can't say enough good about Blue Pearl, wherever I've gone. Maybe now that they've taken over in Lakewood, the bad reviews will only be about money (ER visits are rarely cheap.) And btw, although the fee is higher at Blue Pearl Lakewood ER for the procedure than at my local vet (not an ER in Albuquerque), it's still very reasonable. (It's half what I was paying at Blue Pearl Seattle.)

It's closed. We drove there with an emergency and it was clearly abandoned..very glad my dog still…read moreended up being okay.

The team here is so nice! My 5 year old Samoyed has had stomach issues her whole life and needs to…read moreeat every few hours to avoid acid build up. Recently, she threw up blood on our evening walk and I called the clinic panicked. They gave us a thorough review of all our options without pressuring us for a full exam.. which is quite expensive.. The vet and techs gave her an injection to suppress vomiting as well as a medication to coat her stomach. She's also quite a picky eater so the team there gave us a few cans of plain food. It's been a few days now and she is back to 100%, normal poops and appetite. No throw ups. I'm so grateful for their guidance and availability. I think the quick response to suppress the vomiting and coat her stomach really helped her heal and prevent any further issues. Thank you to the staff and team! my pup really appreciates it

One star sounds harsh I know, but this is my honest assessment. I brought my 18 month old cat there…read moreat the recommendation of Left Hand Animal Hospital in Niwot. My cat was distressed after we brought a new kitten into the home (the kitten has been re-homed) She stopped eating, pottied on our bedroom pillows and was throwing up.Left Hand started her on IV fluids, found a sore on her tongue and then did blood work, no issues there. We went to Veg and they monitored her all night. They gave her meds for her barely existent fever (even they noted this in her notes). I believe they gave her an appetite stimulant as well. Next day she had an ultrasound showing nothing we didn't know about already know about, or that would have caused these issues. They treated her tongue and sent her home the next day. She didn't really improve a lot. They sent her home with some mouth wash for her tongue ulcer with instructions. The vile was empty when I went to give her her first treatment, and they are in Boulder while I am in Lyons so I couldn't pop over and get more, besides they told me if she was eating she didn't need it. She had eaten so I didn't worry. The next day she was vomiting again, acting strange and hiding. When I called about this they wanted me to bring her back. I asked about the meds they gave her and they said to keep giving them to her. Well, the med they prescribed for appetite, capromorelin, side effects are, ironically, vomiting and excessive salivation are the mose most commonly reported adverse effects in cats, and the FDA also lists decreased appetite, lethargy, and post-marketing reports of hiding. These were all the symptoms I was describing to the vet that answered the phone. They should know the side effects of the meds they prescibe. $3000.00 later I have a cat that could have healed better at home. The stress of the hospitalization at Veg contributed to two miserable days during and after my cat's visit there. I wouldn't recommend this Group to anyone. I will stand by that. I wish I could get my money back. They saw me coming.

The most compassionate vet office ever! We took our 14 year…read moreold dachshund to Dr. Creevey, in the cardiology department. Our sweet dog, Buddy, is absolutely terrified of the vet's office but Dr. Creevey and his amazing tech Brian were so careful and compassionate with him, even with handling him (he has IVDD). We could not be more grateful for the time, grace, and knowledge VRCC gave us. We will definitely be returning and recommending Dr. Creevey and this office!

Bad advice, uncaring staff, recommended treatments that ultimately led to more complications that…read moredirectly led to the death of my cat which otherwise was showing improvement. The only thing they care about is your money. I have never had a worse experience with veterinary staff. If you value the lives of your animals, take them elsewhere.