We were visiting from out of town and our pup ingested marijuana that he found in the yard of the airbnb we were staying at. The staff were quick to identify and treat. They were informative, attentive and emphatic to our situation. He is doing much better after receiving treatment. We are grateful he is OK. Thank you!!! read more

I brought my nine-year-old Pomeranian to Animal Urgent Care after a seizure because his regular veterinarian had not yet opened. I approved bloodwork to look for metabolic causes of the seizure. The bloodwork was useful and ultimately showed no obvious peripheral cause. What I found frustrating was discovering that an IV catheter had also been placed at a charge of $120. I do not recall consenting to catheter placement; I recall specifically consenting to the bloodwork. No fluids or medications were administered through the catheter during his visit. The medical record states that catheter placement was approved, which does not match my recollection of the conversation. After several hours, the treatment provided consisted of examination/observation, bloodwork and placement of the unused catheter. Hospitalization for continued neurologic observation was recommended, which I declined in favor of taking him home and following up with his regular veterinarian, who knows his neurologic history and current medications. I understand why an emergency clinic might want IV access available in case another seizure occurs. My concern is not that the clinicians considered it medically reasonable; my concern is that a $120 procedure was performed that I do not believe I authorized, and I did not understand until later that the catheter had not been used to administer any treatment. In an emergency, owners are frightened and making decisions quickly. Clear communication about what is being proposed, what it costs, whether it is diagnostic, therapeutic or precautionary, and obtaining explicit consent before proceeding are extremely important. My primary concern is the IV catheter and the lack of consent. The catheter had already been placed before the veterinarian came to speak with me. I was never asked whether I authorized placement of an IV catheter, and I was never told that it would cost $120. What I was specifically asked to authorize was the emergency/triage evaluation and the bloodwork, which I approved. The medical record subsequently states "IVC placement approved." That is not an accurate account of what occurred. I did not approve catheter placement. By the time the veterinarian discussed the diagnostic plan with me, the catheter was already in my dog. It was never used to administer medication or IV fluids. When I decided to take him home, I also had to specifically request that it be removed. Ultimately, I paid $610 and left without any treatment having been administered to my Pomeranian for the seizure--no seizure medication, no fluids, and no other therapeutic intervention. I understand that examination, bloodwork and observation have value, but for our particular situation this emergency visit was not worth the cost or the additional stress to my dog and me. In the future, I will make a seizure-management plan with his regular veterinarian so I know exactly when emergency care is warranted. His regular veterinary clinic opened approximately 40 minutes after I arrived here; in retrospect, I wish I had kept him safely confined and comfortable and waited for his own veterinarian. Based on my experience, I would not recommend this clinic. read more

Animal Urgent Care - Veterinarians Near Me - Arvada, Colorado

Amazing 24 hour veterinary service. I've had two sick kittens in the span of three months both times upon calling the phone was answered immediately, barely even on the first ring. You can tell they really care about the animals they get from the first time I went. It wasn't super busy so when I walked in the door, they took my kitty from me immediately to the back and started working on him. The second time was in the middle of the night they got me into a room immediately and started taking care of my kitten. I would recommend this place to anyone who needs immediate help for their babies. They have done an outstanding job both visits of being there. I even have told my family that lives in the area to keep this place in mind for emergency needs. read more

I had a late night emergency. I called around 1AM and Savannah quickly picked up the phone. Got here around 2AM. They attending me quickly and were so nice to my baby, Orion. Dr Smith didn't take long with attending us. Very super straight to the point, didn't waste time. Orion really enjoyed Dr Smith and Savannahs company. I'm so glad they were able to attend him quick. It really helped solve a lot of my anxiety we went home with some meds. read more

Animal Urgent Care - In the eyes of an angel - Veterinarians Near Me - Arvada, Colorado

See all

Had a scare on Saturday night with our sweet 11yr old baby. She was throwing up blood, and was just NOT doing well at all. We called ahead and they were aware we were coming. Luckily, they notified us that they had moved from the Indiana location to 64th and Ward. We got there around 9:30pm and staff took her to the back immediately. We were then walked to the waiting room and were updated at least every 15-30min. It was a bit busy that night too. Everyone was very kind, sincere and really made sure our little Ivory was ok. Our entire visit lasted 3 1/2hrs. They also have coffee and tea available and a kids corner. Thank you guys for everything, Ivory is feeling a ton better! read more

See all

My pup Tinkerbell was in a car when it rolled, I was concerned about internal injuries and if anything was going on I couldn't see myself. It was after hours and I called a few places until I found these guys! They got me in that night and took care of my baby girl like she was one of their personal pets. They gave her medicine for the anxiety she was developing and an x-ray to double check that everything was okay. The next day they called to check on her and then a couple days later when I was concerned about her behavior, I called and the vet spoke with me. She asked for every little detail and reassured me that it was okay and walked me through what to look out for. I exclusively recommend this place now for emergency or urgent pet care!! Thank you for taking care of my pup! read more

Animal Urgent Care - Tink a couple days after being seen! - Veterinarians Near Me - Arvada, Colorado

My husband and I woke up on Dec 28 thinking we were heading out for Cancun in a few hours. Instead, we found a lethargic, thirsty cat who had vomited and was crying. I called AUC and they said to bring her right in and they could do an exam right away. After an exam, they could tell there was something off with her kidneys and she had some fluid in her abdomen and they needed to keep her to do some more tests. They ended up keeping our girl overnight, and provided an update midday and around 6pm. They let me know they had a Dr there 24/7 and that I could call anytime for an update. I called their bluff and called them around 1am and they let me know Monroe was sleeping peacefully and they'd call me between 6-8am. I received an update call at 6:30, was told they'd be doing bloodwork around 10 and I could expect another update by 11:30. That update call came and they said she was doing great, they just wanted to keep an eye on her and we'd hear from them around 5 about picking her up. I was very impressed by the constant communication. It's scary not knowing what's up with your fluffy little friend and they let me know what was going on, when I could expect an update, and made sure I understood what everything meant. When I took her to the only place open at that hour, I had to have some faith that they were going to be the best not just the only. They were absolutely amazing and I'm so thankful. Monroe now has a great new haircut and is doing amazing. Did she do this so we wouldn't leave town? Maybe. It does seem like she started perking up once she heard we canceled the trip. I guess next time we're taking her to Cancun with us. read more

See all

We are so grateful to have found Animal Urgent Care Arvada! My 11 year old Golden Retriever had his first ever seizure a day after a surgery by our normal vet, it seemed likely to be a reaction to the several drugs in his system.....we rushed the dog on a Friday night, to the team at Animal Urgent Care Arvada, they immediately understood that they had to give him an i.v. of anti-seizure medicine right away to stop the seizures from happening! I am so grateful! They kept our dog overnight and under observation for 2 nights and he was much improved! We brought him home the next day to see how he would do... once his regular vet saw him again, she allowed us to reduce some of the heavy meds & keep one important anti-seizure going forward..our 'Buddy' is back to himself this week after 10 full days of worry! We absolutely recommend this team of professional vets and techs! read more

I've brought my dogs here several times. Even when it's busy and the wait times are long, it has been a possitive experience. I recently brought my dog in because my regular vet was unavailable. We were treated kindly and prices explained. When it turned out that my pup had a fatal condition, they explained our options, the risks and probable outcomes. They were patient and gave us the time that we needed. read more

My baby girl Kimchi had gotten into something she shouldn't have and got a nasty stomach bug and after rushing her in in the early hours of the morning I was greeted by the most caring, friendly, understanding, and sweet staff at this location. They were very honest and straightforward about the care she required and gave me so many options for her care. The vets were very knowledgeable and friendly and all the technicians were very helpful and sweet. They took amazing care of my baby girl and kept me informed the whole time. I loved that I could call day or night to check on her and they showed my pup so much love when I couldn't. Absolutely amazing experience! read more

Animal Urgent Care - Kimchi right after getting home from the vet feeling so much better. - Veterinarians Near Me - Arvada, Colorado

Extremely friendly staff, open 24/7 and they'll take the best care of your pets in emergencies. Typically I go to our primary vet but they were booked up. If another emergency happens I will not hesitate to visit. They follow up, answer all of your questions and truly care about every person and pet that walks in and out of their doors. read more

Excellent care, the only Emergency Vet that make you feel like you're at your regular vet in terms on personal interaction. Staff is from the moment you walk in the door. I've been going there since they were a tiny practice on Indiana! The only downside, because they are sooo good, they are very busy. read more

We were on vacation from out of state and our little fur baby was really sick. They got us in pretty fast gave in antibiotics and our little guy is doing much better for the second half of our trip. read more

We unfortunately had to put our dog down unexpectedly last week. The care that our sweet old man got and the care they showed us was truly one of a kind. They were informative, patient, made sure that we could take as much time as we needed, and clearly explained all of our options. We were able to spend time with him and hold him during the whole process. We got his ashes back and an ink paw print 6 days after everything with a note, a velvet bag for his ashes box, and a certificate of cremation. When I say the level of care is unmatched I truly mean it. Having to make this choice is the worst part of being a pet owner but they took such good care of all of us, it made it a little bit easier. Thank you for your care, you are all doing an incredible job, and not breaking the bank was a plus too. We appreciate you! read more

I just wanted to reach out and say thank you, from the bottom of my heart. I took my dog, Diggs into the Arvada location on Sunday, Feb 5th. He was neutered in the 31st and was starting to show extreme signs of discomfort. My dog has a tendency to be reactive and untrusting but your team did so well with his particular needs. They diagnosed him with a hematoma and an infection at the incision site. It's been two days and I see a significant change in my best friend. He is on the mend and I can't thank you enough for helping us and providing him the best care. We are forever thankful. Just had to give y'all a shout out. read more

Animal Urgent Care - Thank you, love Diggs. - Veterinarians Near Me - Arvada, Colorado

See all

My cat was sick and I was getting the run around from my vet at the time. This urgent care saw him quickly. I may have just been lucky. They have signs all over the place that say you might be waiting for 2-3 hours. They put me in a room by myself, my cat went elsewhere. I didn't sit in a room with a crying cat or anything. We were in and out in 45 minutes. Turns out he was just nauseous from something. They gave him a shot that perked him right up. The staff and vets were super nice, helpful, and understanding. They did have wifi when I visited so if you are nervous about the wait I would recommend bringing your computer to work or whatever. A book perhaps. I may have just gotten lucky with my visit, plus my cat wasn't that sick so it was a quick eval. read more

TLDR Summary: I completely trust the expertise and appreciated the kind attention we received. The staff made a very emotional and difficult experience as warm as possible. I will always be grateful to this group for their help in the last few days I had with my late dog. More Detailed Notes: This review is overdue but I wanted to share my experience taking my late dog into this Urgent Care. Similar to other reviews, we experienced a long wait. However, the staff was kind and very upfront about the wait time. They recommended other options, which I found helpful. Ultimately, I decided to wait it out. I'm glad I did as the vet I worked with was very caring and I did not feel rushed at all. We went through some tests to figure out and confirm the issues going on w/ my dog. The vet walked through different treatment options and even offered her opinion when I asked. It was really important and noticeable when we walked through the test results and what they meant. I had similar test with my last vet but never made aware of how severe things could be since appointments were short and back to back (which I understand is the standard experience now). I will recommend this Urgent Care to anyone in need and thank you to the entire staff for the care they put into their work. read more

To Kate: How freaking DARE YOU call me a racist. Do you call everyone who gives you a bad review "racist"? Macro-aggression? The only thing that was aggressive was my anger at how you did LITERALLY NOTHING for our cat and still charged us money. For your information Kate, I am mixed-race. My mother is Black and Brazilian. I speak fluent Spanish and some Portuguese, and EVEN I had trouble w her accent, having to ask her to repeat several things. I wish she had just spoken Spanish to me, but since I don't have an "ethnic-sounding" name... If I was like you Kate, I would be calling your DOCTOR a racist. But I don't take or use that word lightly. I posted that she barely spoke English AS INFORMATION. Someone who REALLY has trouble w accents would likely have much more trouble than I did. Got it? That CLEAR to you? It wasn't a character assassination. OMG lady. My mother had a good laugh at you calling me a racist. I, on the other hand, do not think it's funny. It's definitely a first; never had a White woman call me "racist". In fact, after 54 years on this planet I've never had ANYONE call me that. Well, until you came along. How dare you. Don't worry, I won't be calling or coming into your office ever again. To those wondering about our cat Betty? $100 later she was sick as ever. We took her to a competent vet the next day. She was thoroughly examined, X-rayed and had blood taken. Turns out she had an ear infection and a bronchial one as well. They sent us home with two different meds for Betty and she got well after her first round. All in? $455. I remind you that the Urgent Care wanted more than that WITHOUT any meds. Betty was a stray as a kitten so she can be...hostile. She barely lets US examine her. The vet who actually helped us gave her a small bit of Gabapentin (as was suggested to the Urgent Care) so they were able to thoroughly examine her. What I suspect happened at Urgent Care? They realized she was a handful and didn't want to deal w her. So we got "She seems fine; if you ACTUALLY want us to check her out, it's gonna cost ya!" The other vet looked at her for about 10 seconds and could see she had breathing problems and that her left ear was bothering her. BEFORE they did any testing they could see this. ANYONE could see this. Just avoid Animal Urgent Care, and especially Kate. Hope you get over your nonsensical virtue signaling, Kate! read more

I would not recommend this 24 hour veterinary clinic to anyone. My dog got attacked by another dog on a walk. We took him into Arvada Urgent Care. The girl at the desk was very nice. It was 10:30pm, they put us in a room for an hour and 10 minutes. Then a vet tech came in and said they were very short staffed and it looked like our dog needed a laceration repair. She was not turning us away, but she suggested we go somewhere else because of staffing issues. They could have told us that before making us wait over an hour, especially since we had to find somewhere else to take this poor dog. I would highly recommend Veterinary Emergency Group in Edgewater. That is where we ended up going for care. The staff was professional, efficient, and highly trained, they got us in right away and took great care of our dog. Very thankful I found them! read more

What happened to this place? Animal Urgent Care used to be THE undisputed go-to place for emergency pet care. We have been coming here for many years and even when they were at the old location on Indiana. We have never had doubts about the level of care until now. Never hesitated to come in at all hours of the day and night knowing that staff would be there to help us. This evening, morning actually, I had to bring in my silver lab for choking and gagging as if something was stuck in her throat. I was the only one there and I found the doors locked and lights out when I arrived. I had to call for them to let me in. This has never happened before as they always had someone at the front desk. Still, my wait time was estimated at 2 hours so they could find a doctor. I don't understand? There was maybe one doctor and one tech working? As I sat in the room with my girl, she began vomiting bad again. I was yelling for someone to come help, both out front and in back, but no one heard me. When the tech returned, I was understandably upset and was told I should have called the main number. The doctor who treated Ruthie seemed competent, but her prognosis seemed pretty out there considering the symptoms presented. Fortunately all tests and x rays came back ok, but the Dr recommended following up with a neurologist and doing a Ct scan to the tune of $4k. This did not seem correct with Ruthie's symptoms. I did not feel at all confident in the prognosis or diagnostics done. I should have followed my gut instinct and went elsewhere. A $730 mistake? As I said at the beginning, what happened to this place? Unfortunately, we will not return. This pains me considering the long history we have with Animal Urgent Care. read more

TW: Loss of Pet // My dog Ella (4) was diagnosed with heart failure pretty young. There wasn't much we could do besides make her comfortable and give her the best life. While in Brazil for a family emergency, I received word that she wasn't doing so well & that same night, Ella passed away. Animal Urgent Care is 24 hour and my friend was able to bring her. They were so responsive with everything I wanted for Ella & responded right away. The pricing was fair as well. My other dog passed 2 years ago & the experience was nothing like Animal Urgent Care. I have never experienced such kind & caring people. After Ella's passing, they were very sweet to me and constantly made sure I was okay. They offered to help me in my time of grief and even offered to help my friend who dropped her off. I just received this letter in the mail with a handwritten card from the staff & wildflower seeds to grow as well as grief information. Ella was an amazing girl and I am so happy that she was taken care of by such an amazing vet. Thank you to all of the staff for everything you've done. read more

Animal Urgent Care - Ella - Veterinarians Near Me - Arvada, Colorado

See all

I have used AUC twice. Once this past summer when my boy, Otto, was very sick after an anesthesia for tooth cleaning. We had to wait a bit, as expected, since we were not in extreme crisis, but the team kept updating us along the way. Dr. Drake was very kind and thorough. She got Otto on the right track to getting better. We recently had to take one of our other cats, Phoebe, just after Christmas. The entire team was so kind and caring. Dr Kate Smith was compassionate and explained everything in detail. Sadly, we ended up saying goodbye to Phoebe that day. A few days later, we received a thoughtful personalized card in the mail signed by the entire team. Everyone we talked to at AUC was excellent, from the front desk, the techs and the doctors. I'm thankful to have such a great urgent care so close to home. read more

My pup woke up this morning and I knew immediately something was not right. We rushed here and the front desk staff were so kind and helpful. Once in the treatment room, the tech and the doctor were thorough in explaining everything and asking me if I have questions to make sure I understood every step. I can't tell you how much I appreciate this! When our fur babies are sick, there's such a helpless feeling and everyone's professionalism, kindness was very reassuring! Thank you!!! read more

I seriously commend the staff that answer the phones at Animal Urgent Care. I've called a few times in panic and always felt like they really took the time out to listen to any concerns and responded appropriately to the situations. My dog recently got really sick and threw up four times in a few hours and they were patient while I was stressed with worry and asked a ton of questions. I did end up coming in and I felt the same amount of care that was given over the phone and I feel like they really care about animals and their owners here! Thank you guys for all your help! read more

If you're looking for professionalism & dignity, this is not the place. Apparently their vet techs think it's cause for laughter when a poor, emaciated pup eats a foreign object & comes in in distress. My lab ingested a small cat toy. It cost me $11k to get it removed. Nothing about any of this is funny. read more

I have had 2 experiences with Animal Urgent Care, both of which were positive and I would like to share: (1) When our senior kitty was in end-life care stage we scheduled an in-home euthanasia appointment with another practice. The appointment was for a Monday afternoon. On the Sunday evening prior around 11pm, our Harley started to crash and we knew he would not make it to the Monday appointment. It was time to let go and we didn't want him to suffer. We called AUC, they said come in right away. They got us into their end-of-life room immediately (which is furnished like a calm and quiet living room, with oversized chair and dimmed lighting). They wrapped Harley up gently and warmly, and he was in my arms as he quietly went to sleep. This was around midnight on a Sunday night. It was as peaceful and easy as such a difficult situation could possibly be. Everyone was compassionate, caring, and gentle to our family, including to our 9 year old daughter. (2) This past January our dog had an emergency health issue come up on a weekend evening, appearing lethargic, panting, feverish. We brought him straight to AUC without calling ahead. They took him immediately into an examination room, diagnosed his fever as well as some dehydration. They got him rehydrated, gave him medication for a general infection, and stabilized him quickly. They were kind, efficient, and knowledgeable. Turns out our pup has anal cancer, we were able to diagnose and treat at our regular vet's office during normal business hours. I am very thankful to AUC for helping our pup feel better in the "heat of the moment". AUC is such a valuable resource in Urgent Veterinary Care in our area. They serve a valuable purpose, and do so with kindness and professionalism. I will continue to use their services as needed for our furry friends. read more

Staff were incredible. Doctor was extremely thorough and knowledgeable and truly cared. My only suggestion is to call ahead to find out waiting times as we waited about 4 hours. read more

I had been in the past with good care. The Dr was not the problem-it is the office staff. After waiting for and estimate for 2.5 hours we told them we had to leave. (We were leaving town and needed dog cared for). Got a call the next day saying I owed money. Told them a5 min talk with dr -dog never left room and wait did not warrant that price.Said I could never come back. Fast forward 3 months. They sent me a bill for $99. I offered to meet in the middle understanding that the doctor's time requires compensation. Requested a call. The office manager HEATHER Said I left without notice (told receptionist).-screamed at me and wouldn't take half payment. When I asked to speak to her supervisor she stated she was the end all be all and did not offer any resolution and kept yelling "you signed the acknowledgment." I was again told that I could not bring my pets there in the future.Regardless of the care, I would not wish to deal with this party or the staff again unfortunate because I thought the doctor was very kind. read more

Like many reviewers, my story is one of sadness, lightened by the tremendous care from the amazing team at Animal Urgent Care. I live East of Denver so it is quite a drive to see the team at AUC, and on two visits for our 13 year old Great Dane Mix the team have been responsive, professional and incredibly caring. They took incredible care with our old girl and diagnosed a terminal condition our regular vets missed (not a knock on them - symptoms had progressed and AUC has an on-site ultrasound which our regular vets don't have). If you've got a sick pet, I wouldn't hesitate in taking them here. Additionally, the fees that AUC charge seem to be about half of the urgent care place a mile from my house, making the drive worth it both financially and most importantly for the quality of care. read more

This place was amazing. In a time of crisis when our cat was passing away unexpectedly, they took the time to show care, compassion, and explained everything thoroughly. They allowed us time to sit and comforted us. The doctor even called my wife at work to tell her all of the details as well. We highly recommend. read more

This practice is close to my home and I am so grateful for that because I've had a houseful of special needs pets. My cat Gucci was seen there 5/31/21 for what turned out to be kidney disease in a 3 year old cat. During a follow up visit with our vet it was recommended that Gucci have an ultrasound performed. I called around and AUC Arvada was $200 less than other places if called. My girl fought so bravely and so hard, but she was showing signs of major deterioration and I wasn't going to let her suffer anymore. I got home from work at 3 am and didn't want to have something happen to Gucci while I was asleep. I called AUC and explained what was happening (mouth ulcers, incontinence, and foul odor) and was told I could bring her in to put an end to her suffering. AUC saw us and my girl is at ease. My 16 year old pitbull Lucy was also treated at AUC. She was infected with Ehrlichiosis before we adopted her in FL at 5 years old in 2010, where she was rescued from a fighting ring. That illness became chronic because it was never treated in the acute phase. It's a real monster of an infection that attacked Lucy's CNS and caused pancytopenia during a crisis in 2017. Please protect your dogs from tics. Please. After a long, long course of doxycycline, prednisone, and an immunosuppressant her labs were normal, but I was told she'd likely only be with me for another year. Well, she gave me 5 years, but was having grand mal seizures in March 2022. At 16, she just couldn't beat it. She was seen at ACU Arvada in March 2022 and was stable for about a month, but then her seizures weren't able to be controlled. AUC was there for us when it was time for Lucy to go on her big hike. Both of my babies were kindly and compassionately transitioned in the same room. Gucci was surprisingly calm, content, purring (she was abused before I took her in and has always hated the vet and been afraid of other people) and had a happy expression for the first time in about a week last night. Her eyes were fixed at the ceiling for some reason. Maybe Lucy was there to help her cross the Rainbow Bridge. I'm still blessed to have my grumpy, old chihuahua and my torti and both are in good health. Should that change and it's after hours (that's when my pets have issues ), I know where to go. read more

I felt like we were in an assembly line. You have to wait for hours and all they do an estimate wanting more money for unnecessary testing.

Super grateful for this place and their staff. I came in around midnight with my sick beagle, and all the staff we encountered were so gentle and calming with my Tunny. After some fluids and meds, he's doing much better. So grateful for this clinic and their staff for helping us in such a stressful situation. read more

Animal Urgent Care - Veterinarians Near Me - Arvada, Colorado

My dog got bit by a rattlesnake and had to stay overnight. They were very quick, and the staff called me frequently with updates. Additionally, they let me know what they were doing and what they thought, which was really helpful to have such open communication. They also were all extremely friendly, and gave me very clear instructions on what I needed to do for take home. read more

I'm so distraught I don't even know where to begin. I've taken both my dogs here before and have been treated with nothing but kindness when my dog Ben passed away they brought him in let me say good bye to him gave us time alone in a beautiful room set to the side for afterlife care and we're kind enough to let me make payments on his aftercare. When Peyton got sick and I couldn't afford to get him seen they took really good care of him. ONE MONTH LATER... Yesterday Peyton passed so I brought him to a place I trusted to take very good care of him. The woman at the front Anna I've never seen her before was horrible she was unsympathetic cold and very hostile she made me leave my passed away dog in my car until I gave her money for a down payment for his aftercare she then instructed me to drive around the side of the building to drop his body off. I tried explaining to her that I could pay her this afternoon she was very harsh and cold. They didn't even put him in a little room like they did with Ben so I could say good bye they just took him out of my car and set his little body on a freezer I'm deviated they took such horrible care of my baby of my best friend I do not know what happened to the staff there in one month but I advise DO NOT TAKE YOUR DOG HERE FOR AFTERLIFE CARE. They treat your loved ones like trash!! read more

Had a bit of a scare when I woke up one morning to find that my dog had eaten parts of the rug and it was stuck coming out. As it was quite early, Animal Urgent Care was the only vet I could find that was open. I was advised over the phone to bring my dog in, and found out that he had rug pieces in his colon. I talked to several people and every person was so kind, caring, honest, and respectful to both me and my dog (even after he had barked at them haha). I am so impressed by how kind everyone is, especially considering the difficult situations they must face every day. After a day, they were able to help my dog pass the carpet (without needing surgery!!!) and he's back home recovering. I'm so thankful to the great people here. I hope no one ever needs Animal Urgent Care's services but if you do, I can't recommend them enough. read more

I brought my 7 year old cat Gizmo in last night because he wasn't putting any weight on his right rear leg. Come to find out he has a partial rupture of his CC (ACL in humans). They gave me pain meds for him and advised strict rest for 5-10 days. What u really appreciated was the doctor being very candid about not ordering any radiographs because he wouldn't want me to be charged for multiple scans from them and my primary vet considering my primary vet would probably want to take their own pictures. I appreciated not being gouged for unnecessary services. Their prices are fair and the staff was incredibly compassionate and understanding. Though the visit wasn't under good circumstances, I'd gladly bring my pets back to this location in the future if need be. I felt very welcome here, it was well-lit, clean, laid out, not cluttered and had a very calming atmosphere. read more

Animal Urgent Care - Gizmo is normally a wild child but with a torn CC (ACL in humans) he was more grumpy and docile than normal - Veterinarians Near Me - Arvada, Colorado

Hi Kate, Thank you but I am not interested in a phone call. From what I can gather from last nights visit and the reviews I have read you are all great at communicating and always keep your clients well informed.... AFTER a bad review is left. I'm sure your notes DO say everything was clearly communicated, but that does not seem to match up with actual experiences. Example: coming into the exam room my husband was waiting in and telling him your staff wouldn't see my dog and refusing to tell him why. But your notes today offer different information. It seems like a lot of back peddling happens at your facility as this is a common trend on your reviews that treatments, wait times, and billed amounts are not communicated well. You will back your employees' accounts and I will back my husband's so it appears that we are at an impasse. Best of luck to you and the work that you do. Original post: I am EXTREMELY unhappy with our experience this evening 09/30 into the early am hours of 10/1. My husband sat waiting with our dog in an exam room for over an hour and a half, no one ever came to take vitals or anything and then finally he was told she would not be seen and to go elsewhere. She was exhibiting symptoms of pancreatitis and in pain. During the over 1.5 hour visit there were only two other cars in the parking lot and only one dog left. We came to this place for our beloved pet and wasted precious time where she could have actually been seen and received care. If they didn't have the staff or resources to diagnose or treat our dog they should have said so at intake. This facility is a disgrace. Also...In reading through these reviews it appears that the hospital manager Kate Parker likes to insult anyone who gives a negative review and provide private details of the person leaving the review. It may interest you to know Kate that you are violating federal and state laws (just one for example is CO Chapter 28 Invasion of Privacy) I would hope that you stop insulting people who leave negative reviews and also it is in your best interest to stop publicly listing personal details of people whose information you gathered using private medical and billing forms as IT IS ILLEGAL. You cannot infringe on someone's right to leave a review, no matter their opinion and you damn sure don't have the right to post their name and other personal details in a public forum. Information you gathered from documents used for legal purposes in your facility to secure treatment authorization and payment. read more

Beware! Lack of urgency and humanity I brought my violently ill dog on a Sunday afternoon (calling ahead of time and filling out online paperwork to expedite) my dog was screaming while vomiting nonstop and had an intestinal blockage...and was told that because my dog was still awake and coherent she would be in the back of the line and will need to wait 4-6 hours to be seen!! I raced to Wheat Ridge Animal Hospital instead where she was taken in immediately for emergency surgery for a severe blockage. Save your time and maybe your pets life. Stay away. read more

They were absolutely amazing! Dr.Farina was super nice as well as the rest of the staff. They treated my fur baby very well